Was assessed a $25 cleaning fee upon return for “crumbs” on passenger side floorboard. I had no passenger or ate any food during the truck rental. Past U-Hauls that I’ve rented numerous times, are never detailed and immaculate whenever I’ve rented them. I’ve called and sent numerous emails with no response from Corporate. I guess U-Haul expects their customer to detail the inside of their rented vehicles even if it was dirty from previous renter. Be careful renting from them. Lesson learned, no more business for them. Use Penske instead, their vehicles are always well maintained and spotless. They detail their vehicles after every rental. In the past, I’ve grabbed drink cups out and the guy said you can leave those in there we always clean the inside after each rental, that is our job… Nobody was around to drop off the U-Haul at 1:30 pm. Just a clock sign saying we’ll return at 2:30 pm.
Johannis V
Lake Stevens Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Stevens, WA 98258
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great Customer Service.
Darlene CGreat customer service, clean truck and good location!
Jeremy BNo improvements noted! I was treated with utmost respect by the staff and check out/check in went very smoothly!
Terri BThe road was under construction so I’m not sure what improvements
Vashti M