Customer Reviews for Lakeside Budget Storage of Sterling Heights LLC
(U-Haul Neighborhood Dealer)

3,724 reviews

13120 Hall Rd   Sterling Heights, MI 48313
(BTWN M-53 and Schoenherr)

(586) 731-1786

Hours

  • Mon–Fri
    9:30 am–5:30 pm
  • Saturday
    9:30 am–3:30 pm
  • Sunday
    9:30 am–1:30 pm

Services at this Location:

Contact Us

(586) 731-1786

13120 Hall Rd
Sterling Heights, MI 48313
(BTWN M-53 and Schoenherr)

Services at this Location:

Hours

  • Mon–Fri
    9:30 am–5:30 pm
  • Saturday
    9:30 am–3:30 pm
  • Sunday
    9:30 am–1:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Harpreet S. 
Rating:
5.0

The staff was awesome to work with! Shout out to Tara for her awesome attitude and desire to help.

Chris H. 
Rating:
5.0

Highly recommend this location…. Great customer service! Keep up the excellent work!

Johny R. 
Rating:
5.0

The service was quick & efficient. Arrived early thinking it would be a long process, but it wasn't & the vehicle was brought right up to the front in no time .

Mark A. 
Rating:
5.0

Customer did not leave a comment.

dale S. 
Rating:
5.0

Excellent service and excellent product.

Mike C. 
Rating:
5.0

Super friendly staff. Truck was available at designated time, flexible hours of use and very reasonable cost.

Wendy M. 
Rating:
5.0

Customer did not leave a comment.

Laurence P. 
Rating:
3.0

I should have been given verbal instructions that it was necessary to contact uhaul when dropping off after hours or get $20 fee! I was told just park and put the key in the box. Also not told to watch for text messages, had my phone turned off until this morning.

Maureen G. 
Rating:
5.0

Customer did not leave a comment.

Kurt S. 
Rating:
5.0

Easy, convenient and great work staff!

Linda M. 
Rating:
5.0

Thanks for all help

Niran K. 
Rating:
5.0

Excellent friendly service

GARY LOUIS D. 
Rating:
5.0

Customer did not leave a comment.

Peter T. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

The cargo truck seats were fulll of pet hair and smelled like it had been used to transport animals.

Yolanda W. 
Rating:
4.0

Our truck was going one way to Florida, after I left uhaul I noticed a lot of play in the steering wheel returned it back to the uhaul store for a different truck but they had nothing available. Even called another dealer for a 1- way truck and nothing available they suggested we call for road service if we can't drive safely.I struggled all the way.

Jerry L. 
Rating:
5.0

Great experience!

Steven M. 
Rating:
4.0

Not the right truck for us but experience was not bad

Mohammad A. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Clarissa S. 
Rating:
5.0

Customer did not leave a comment.

tom G. 
Rating:
5.0

I wouldn’t recommend it because of the pricing I got since I’ve been there three increases and prices they’re not competitive with other storage companies. I got a cheaper deal same storage inside facility for cheaper. I think that you should have competitive prices and not keep raising your prices. That’s the only reason why I moved out because you kept raising the rent.

Felicia W.  |  Overall Experience 
Rating:
5.0

we rent once a year and they are always quick and helpful

Pana D. 
Rating:
5.0

Customer did not leave a comment.

DALE G. 
Rating:
4.0

Customer did not leave a comment.

JANUSZ B. 
Rating:
5.0

The drop off was a little difficult after hours. Another costumer let me in and out of the gate. And I did not receive the dolly I ordered. But it was still a good experience

Craig S. 
Rating:
5.0

Customer service agents were great! Checking in and out was quick and easy. Would definitely recommend to others.

Demetra L. 
Rating:
5.0

First time I have ever needed this type of service. This Facility was a fast, friendly and helpful service experience.

Samantha S. 
Rating:
5.0

The staff here were great!

Daryllynn H. 
Rating:
5.0

There is no other business that I have experienced that operates better than Lakeside Uhaul.

Tosha T. 
Rating:
5.0

Staff is nice and professional the back entrance is a nice and convenient to access the units

Leonard C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shashikant N. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
1.0

License plate had letters that were cut up and hard to read, overhead attic storage leaked which soaked some of our boxes and ruined some contents inside, steering wheel is crooked and at highway speeds, stability is a concern. Hitting any slight bump in the road caused the steering wheel to jerk left or right.

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

mike M. 
Rating:
5.0

Customer did not leave a comment.

Issam H. 
Rating:
5.0

The staff was friendly quick and helpful

Joe L. 
Rating:
5.0

Customer did not leave a comment.

Dan L. 
Rating:
5.0

Very satisfied with office staff and the management never had a problem,very secure place. Thank you Carl M

Carlyle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
1.0

Very bad costumer service

Arbnor S. 
Rating:
5.0

Fast and friendly staff!

Kurt S. 
Rating:
3.0

Customer did not leave a comment.

david C. 
Rating:
5.0

Very helpful and accommodating!

MICHAEL JAMES P. 
Rating:
3.0

Customer did not leave a comment.

Grace N. 
Rating:
5.0

Customer did not leave a comment.

Majed S. 
Rating:
5.0

So, Uhaul trucks are often less than top shelf, but this one was fairly loud and the engine CLEARLY was at the limits. I would not have taken this vehicle if I were going any kind of distance. Moving across the country with this truck would invite having it breakdown, I think.

NEAL K. 
Rating:
5.0

I was wondering if I could be credited the 20.00 for not checking the van back because I put the key in the drop box then went to do the check out online but I couldn't see the mileage etc. I didn't know I had to do that before dropping the key off.

rose R. 
Rating:
4.0

The staff was busy yet very kind, efficient, and helpful

ANGELA H. 
Rating:
3.0

Cost -

Deanna B. 
Rating:
1.0

MY E-MAIL CONFORMATITN SAID A 9X5 TRAILER BUT WHEN I ARRIVED AT THE GRATIOT U-HAUL IN MT CLEMENS MI AND STOOD IN LINE FOE 50 MINUTES (WORSE PROCESS EVER)... i WAS NOTIFIED THAT THEY ONLY HAD A MOTORCYCLE TRAILER LISTED FOR ME...HOW THE E-MAIL TO STORE INFORMATION WAS DIFFERENT IN BEYOUND ME. THEY SENT ME TO A STORE SOME 20 MILES AWAY...AND ALL OF THIS THIS TURNED A 3 HOUR DEAL TO 7 HOURS. NOT HAPPY.

David S. 
Rating:
5.0

Customer did not leave a comment.

Yea W. 
Rating:
5.0

Customer did not leave a comment.

Alicia L. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
4.0

Service was great!

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Tosha T. 
Rating:
5.0

Customer did not leave a comment.

Rodger M. 
Rating:
5.0

The customer service at this location was exceptional and very thorough. Only concern was the truck was not clean and smelled horribly of smoke.

Karla R. 
Rating:
5.0

Customer did not leave a comment.

Ken W. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Rachelle H. 
Rating:
5.0

Fast and courteous service.

Cynthia M. 
Rating:
5.0

Nothing. Everything was great and I will come here for future moving needs.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Natalie S. 
Rating:
5.0

Great group of people that work there!!

Ron O. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

tomas M. 
Rating:
5.0

Staff was great!

Bruce M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine P. 
Rating:
5.0

Everything was good and simple! The lady who helped me was very nice. Perfect place to rent a truck! Thank you!

Adina P. 
Rating:
5.0

Customer did not leave a comment.

Joanne N. 
Rating:
5.0

Customer did not leave a comment.

Bryan L. 
Rating:
4.0

This location was fine but over all the experience was terrible.

Jenifer N. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Great service, would definitely recommend this location!

Paul L. 
Rating:
4.0

Van was not cleaned inside. It smelled like it was used to transport farm animals. strong hey or barn smell. It function fine but obviously was never cleaned out.

John Q. 
Rating:
5.0

Great job. Will be back in April.

Bill O. 
Rating:
5.0

Customer did not leave a comment.

Duane O. 
Rating:
5.0

Easy check-in and check-out. Tara was great!

Charles T. 
Rating:
5.0

Customer did not leave a comment.

BARIS P. 
Rating:
5.0

great service, great price, easy in and out.

Don F. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Staff was very courteous and accommodating.

GLENN S. 
Rating:
4.0

Customer did not leave a comment.

Dale F. 
Rating:
5.0

Customer did not leave a comment.

Joel D. 
Rating:
5.0

Enjoyed diving a clean safe pick up truck. Customer service was great. Nice people, great experience. We'll be back.

April P. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

A very good experience which might have gone poorly but for the experience and helpfulness of your personnel at both locations. John J. Keenan ESQ.

JOHN K. 
Rating:
5.0

The truck could not do anything over 55 mph. It ran very rough until 15 mph. It seemed to feel missing a gear or something at a very low speed.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Ralph C. 
Rating:
5.0

Very nice personnel and very helpful staff

Calin R. 
Rating:
4.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Dean H. 
Rating:
4.0

Customer did not leave a comment.

Amber H. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

This location has the nicest, friendliest and most helpful employees of any U Haul I have ever worked with.

Annelise P. 
Rating:
5.0

Customer did not leave a comment.

Matteo L. 
Rating:
5.0

Friendly staff! Thank you.

VIVIAN D. 
Rating:
5.0

Very friendly and knowledgeable staff.

Cynthia B. 
Rating:
5.0

Nice people and they had the truck ready early.

David W. 
Rating:
5.0

Girls in the office are excellent !!!

Kevin Steven K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esmeralda C.  |  Overall Experience 
Rating:
5.0

The storage unit was well maintained and we had easy access to get to our things with good span of open hours.

NICHOLAS B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reneka M.  |  Overall Experience 
Rating:
5.0

The place is a great storage unit. I paid for the whole month that I moved out even though I moved out 12 days early. I left it clean and ready for them to rent out. I thought I would get some of my money back for the 12 days but I was told no. If I would have known that I would have left the lock on so they couldn’t rent it out right away

Antoinette K.  |  Overall Experience 
Rating:
5.0

Staff always friendly a d helpful!

Alan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt P.  |  Overall Experience 
Rating:
5.0

We have used Lakeside Storage for more than 10 years and they have always been very easy to work with and very professional. I would highly recommend them for your storage needs!

Scot H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary G.  |  Overall Experience 
Rating:
5.0

The storage facility and truck rental experience was top notch.

Jerry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristin G.  |  Overall Experience 
Rating:
5.0

Great staff and overall very easy process. Really like this location. I was able to rent a box truck the day of moving too!

Robert F.  |  Overall Experience 
Rating:
5.0

Thank you! Great Staff

Joseph L.  |  Overall Experience 
Rating:
5.0

Couldn't have been easier! Convenient access, helpful staff, and well maintained.

Nicholas M.  |  Overall Experience 
Rating:
5.0

This is the second time I have used this storage facility and I would highly recommend them. Staff is friendly and very helpful. Facility is very well maintained.

Denice E.  |  Overall Experience 
Rating:
5.0

We never had any problems at the storage facility. They were always very friendly and accomodationg whether communicating by phone or in person. I have recommended the facility to many people and will continue to do so. Before this rental, I rented a smaller space and never worried about my stuff be safe or the place having mice or bugs or anything like that. It was always clean and accessible. Great experience and good prices, never any increase either in almost 6 years of renting, plus I got a 10% senior discount which really helped. This place is a huge cut above all the others I looked at.

Colleen W.  |  Overall Experience 
Rating:
5.0

Great will use in the future

Clarence D.  |  Overall Experience 
Rating:
5.0

Very happy with my service. Fast, friendly and informative. I would recommend to anyone! Thank you, Mike Richardson

Mike R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric S.  |  Overall Experience 
Rating:
5.0

Good unit ran by courteous professionals.

Ross M.  |  Overall Experience 
Rating:
5.0

Office staff was very friendly and helpful. Hours of operation fit my schedule very well. The only thing i can think of that would be helpful, would have lighting in the units.

Lawrence H.  |  Overall Experience 
Rating:
5.0

Easy to access. Clean unit and good lighting for evening access.

Christina K.  |  Reservation 
Rating:
5.0

All went well

Donna F.  |  Reservation 
Rating:
5.0

Move went good with no issues

Alex E.  |  Reservation 
Rating:
5.0

Greatest experience very firm on their price! Always willing to work with you and always on top of everything! Will be back here once i move out again!

ALDO B.  |  Overall Experience 
Rating:
5.0

Thank you for your support

MICHAEL P.  |  Overall Experience 
Rating:
5.0

Great customer service.

THEODORE H.  |  Overall Experience 
Rating:
5.0

all went perfectly and couldnt be happier with my experience there!

TONY D.  |  Overall Experience 
Rating:
5.0

Tara provided excellent customer service and was very accommodating.

JOSEPH R.  |  First Impressions 
Rating:
3.0

It was pretty simple once everything was reserved online.

Frank L.  |  First Impressions 
Rating:
5.0

Excellent and friendly service.

Privacy R.  |  First Impressions 
Rating:
5.0

Service was excellent. Very friendly and informative.

HOPE M.  |  First Impressions 
Rating:
3.0

The faculty was very friendly and helpful.

Privacy R.  |  First Impressions 
Rating:
5.0

Super friendly staff and beautiful building. Busy location as that`s a good problem for business. Been using this place for years!!!

Privacy R.  |  First Impressions 
Rating:
5.0

A difficult day for my family, was completely turned around by the staff at this location. Tara, Brandon, Charlene and Raquel went completely out of their way to take care of us.

Privacy R.  |  First Impressions 
Rating:
4.0

Staff was friendly and easy to work with.

Privacy R.  |  First Impressions 
Rating:
3.0

As expected

Privacy R.  |  First Impressions 
Rating:
4.0

If it wasn`t for the Online Service, I may have missed out on the only Unit left! Thank You!

MARY ANN B.  |  First Impressions 
Rating:
4.0

Very professional and clean. Staff is extremely helpful and patient.

Privacy R.  |  First Impressions 
Rating:
5.0

Staff was great - storage unit works fine.

Privacy R.  |  First Impressions 
Rating:
5.0

Great experience. Staff was awesome. Thank you !!!

Privacy R.  |  First Impressions 
Rating:
5.0

Great experience with this location.. Staff is awesome!! We will definitely used them again..

Privacy R.  |  First Impressions 
Rating:
5.0

Very clean and very friendly staff! I am very happy!

Privacy R.  |  First Impressions 
Rating:
5.0

awesome smooth transactions.. Everything was handled in a timely and professional manner. We would definitely refer our family n friends to them.

Privacy R.  |  First Impressions 
Rating:
3.0

Very clean and professional facility and staff

Privacy R.  |  First Impressions 
Rating:
5.0

Everyone was very helpful, the storage unit was in good shape when I got it and easy to load and unload.

NICHOLAS T.  |  First Impressions 
Rating:
5.0

We were pleasantly surprised to see that this business is very clean and well maintained. The staff is so friendly, even greeting us with a smile as we walked in the door.

Privacy R.  |  First Impressions 
Rating:
4.0

The people there were very helpful! The storage unit is clean and easy to get to.

Privacy R.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful. Unit was newer and clean.

Privacy R.  |  First Impressions 
Rating:
3.0

Didn`t move in. Uhaul was misleading on their site, therefore I never utilized the storage facility and instead, re-scheduled my move.

Privacy R.  |  First Impressions 
Rating:
3.0

Didn`t move in. Uhaul mislead me on their website about the rates involved with the unit.

Privacy R.  |  First Impressions 
Rating:
3.0

Easy transaction. Very nice people. Great location.

Privacy R.  |  First Impressions 
Rating:
5.0

Great customer service, and definitely a clean facility

Privacy R.  |  First Impressions 
Rating:
4.0

Pleasant and efficient and thorough. Would use again.

Privacy R.  |  First Impressions 
Rating:
4.0

Was surprised to find out that the free month of storage was not a full month when move in is in middle of month.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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