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Jamie B
Customer Reviews for Lakeside Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I recently rented a U-Haul, and the experience was fantastic. The vehicle was in great condition, and the whole process was smooth and hassle-free. Special shoutout to Jamie for her excellent customer service! She was incredibly helpful, making sure I had everything I needed and providing clear instructions. The pricing was reasonable, and the return process was simple. I would recommend renting from U-Haul at this location
EUGENE KFriendly and helpful staff. Best experience I've ever had with U-haul.
JOHN DThe second trailer was a very smooth ride. I got to my destination, safe and sound thank God.
OPHELIA AEverything went as well as can be expected!
MICHAEL NThe truck was ready to go, clean and everything was in it. No problems.
MICHAEL NGreat Customer Service. Jamie was great. Felt like I was at home speaking and working with friends!
IVAN JMileage upon turn in for newer vehicles needs to be double checked. I was charged $678 for a one day local rental because of an error at turn in. I was refunded the money but it takes 3-5 business days to return to my account even though it was withdrawn in a matter of minutes. This type of situation could drastically ruin a persons finances
CALEB KAll is good here.
MICHAEL NFantastic people and equipment. Will be the only local location for me
Steve SMuch like the pickup experience, the drop off was slightly worse. I was on the phone for 45 min because the system said I needed to drop it off 3,500 miles away in California. When the customer service folks couldn’t figure out why it kept saying that and wouldn’t let me drop it off based on my correct GPS location, they told me I would need to go to another location to drop off. Essentially 2 hours wasted picking up and dropping off because of a faulty website and app. Needs to be fixed.
Jeremy B