Customer Reviews for Lansdown Marathon LLC
(U-Haul Neighborhood Dealer)

22 reviews

3527 Lansdowne Dr   Lexington, KY 40517

(859) 687-8622

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(859) 687-8622

3527 Lansdowne Dr
Lexington, KY 40517

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Horrible no one knew anything about the paper work scary stuff going on in the back. I will never use UHaul again I got over charged because they just handed me keys and I didn't get to cxl insurance fees etc. I was supposed to be charged $848 but instead my credit card was charged $1,179 such BS. I want a refund on my card or I'm disputing the charge and I'll pay nothing. No one has gotten baxk to me from Corp after complaining to two different locations. I'm done

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Courtney M. 
Rating:
3.0

I did not like this drop-off process. Very informal and left an uneasy feeling when dropping off the truck. I was required to park the truck and then give the keys to the clerk at the gas station with no formal check out process to verify I actually dropped the truck off. It left a very unsettled feeling. Would prefer more professional drop off process. On the final bill, I was charged a fuel charge for it being below 1/4 of a tank of gas, which was infuriating and completely inaccurate. I was refunded this money after disputing the charge, but the fact I had to deal with that speaks to the fact that a more formal check out process needs to be in place.

Craig S. 
Rating:
1.0

The truck was nasty. White dog hair covered the seats and floor board of the truck. The cup holders had 1/2 inch of old soda where a cup was left in there and it leaked. Overall terrible

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Rakshamani T. 
Rating:
3.0

Dedicated employee to work rentals. Do not give faulty equipment such as I was given.

randy M. 
Rating:
5.0

Amazing Location 10/10. The process was really easy and quick because the guy knew what he was doing. And the drop was even quicker!

David W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Very smooth drop off…would highly recommend!

WES A. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
2.0

The truck itself was perfectly fine. Unfortunately, due to a combination of ignorance on the part of the gentleman at the pickup location and repeated technical issues with the Uhaul online portal, it took me an hour and a half to complete the vehicle checkout process. Thankfully the vehicle return process was pretty streamlined and only took about 5 to 10 minutes.

Shaun C. 
Rating:
1.0

Took an hour to pick up the truck. Nobody there knew what they were doing. The equipment I asked for was not in the truck. Brought it back the same day and asked if there was anything they could do, not only for their incompetence when picking up the truck, but also for bringing it back early and was told no. Then I get overcharged when I check my bank statement this morning. Worst experience using Uhaul ever!!

Jolene W. 
Rating:
5.0

Everything was simple and easy pick up and check in. Needed the U-Haul longer than I thought and it was very simple to extend it very friendly and helpful.

Matthew I. 
Rating:
2.0

I ordered two dolly's and only received one, my mobile pickup changed to a in hand delivery in your system (without me knowing or receiving a notification) but the gas station put it in a lock box and wouldn't give me the code stating “uhaul was supposed to give it to me through email” but when I contacted your company all I was told was that I had to get the key from the manager. I waited an hour and 45 minutes past my pickup time making me late to get to my storage unit in order to move my family's things. I don't mean to be rude at all but your companies communication with the contracted locations needs a serious upgrade.

ARTHUR M. 
Rating:
1.0

Horrible! I use U-Haul a lot. This was the worst experience I've ever had with U-Haul. The people were rude, unhelpful and clueless.

Terry A. 
Rating:
3.0

Make sure the truck they ordered is available and that it is there at time of pick up what is point of having pick up time and doing by phone check in if truck isn't available

ELIZABETH J. 
Rating:
5.0

Customer did not leave a comment.

BONNIE JO M. 
Rating:
3.0

Customer did not leave a comment.

SALIM K. 
Rating:
1.0

It was a total mix up about the type of rental we had. The whole uhaul network is a disaster. They don't have standardized computer system across the board. The location worked it out for us but it was a lot of inconvenience to get it done. Will not use uhaul again and will not recommend this company!!

Darryl H. 
Rating:
1.0

This was the most awful experience ever!!!!

Ashley C. 
Rating:
2.0

Customer did not leave a comment.

Bonnie B. 
No reviews have been submitted for this location.

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