This was one of the easiest rental experiences with uhaulDemetris G.
Customer Reviews for Laurel Heights Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.braulio S.
No improvements, I wanted to recognize the employees that helped me. From my initial phone call to dropping everything off to them after I had moved, they were professional, courteous and very helpful!!Liz C.
They were awesome and friendly. A+Arturo N.
Customer did not leave a comment.CARY C.
The location was great in my opinion. But I would appreciate a supervisory look at my reservation which was completely mangled. The gentleman at the Laurel Heights Salinas location I believe his name is Kevin was very helpful in solving my dilemma â€“ no help tolfromcorporateloly H.
Customer did not leave a comment.ANGELICA O.
Customer did not leave a comment.jorge C.
Customer did not leave a comment.Joanna D.
Customer did not leave a comment.Phineas F.
This was the closest location to me so I took the truck to the Shell station which service you U-Haul and was told I was not in their system he could not get anybody on the phone to assist us I was there for an hour no Solutions rendered I finally got ahold of somebody in U-Haul scheduling at another location and they forgot to send me the location I was supposed to return the truck to they ended up rerouting it to save me a fee it was a disaster I will never use this place again!!!!!!!james A.
This is an AWESOME LOCATION and personnel. Have visited the station previously for other reasons and always found them to be friendly! Thank you!Debbie S.
Customer did not leave a comment.Charles M.
Nothing everything was great. Kevin at the Shell station was a real pleasure to work with. Thank you Kevinrobert M.
Customer did not leave a comment.Yongjian K.
Customer did not leave a comment.CHARLES S.
It took me a while to check in on my phone because I didn't have the phone settings correct. After I was able to overcome my own technical issues the whole process was amazing!Richard H.
I've rented uhauls from 2 other locations by far the best one. Best customer service. The other 2 places had the worst customer service.VALERIA S.
Customer did not leave a comment.KARINA J.
It's a really big help for moving things from one place to another.JESSICA G.
Customer did not leave a comment.Jame T.
A busy gas station with very little space for rental drop off. Personel was over extended and check in of the car could not be completed until the following dayVic D.
Customer did not leave a comment.JESUS O.
Customer did not leave a comment.CLAUDIA V.
-Unclean, very dusty and unsanitary office -People working there didn't seem to know how to handle the dropping off of uhaul -Printer not working to print out proof of drop off -associate who was working had on a shirt Showing a hand with the middle finger pointing up which isn't very professionalAaron R.
Young lady that helped me was very professional and sweet i will definitely continue service through themMartha T.
Customer did not leave a comment.JANET W.
Customer did not leave a comment.leonel T.
Customer did not leave a comment.hector rolando G.
Make sure floor is swept.Minnie B.
The customer service was nice. I would definitely not recommend doing the reservation online in the new feature, it was a hassle. Also I was a little upset because I turned in the truck at 6:15 on Saturday even though I rented in for Saturday and Sunday and didn't need it, theY charged me for Sunday and said I didn't return it until 2 on Sunday, for the extra $30 even though I didn't even drive it that day. A little disappointing and for that reason I wouldn't recommend.Albert V.
Customer did not leave a comment.Raiderjoe G.
very good customer serviceJose M.
Customer did not leave a comment.Albert M.
Customer did not leave a comment.David L.
Customer did not leave a comment.Maria B.
I was in and out in 5 minutes. Customer service was fast and friendly. Great Job!Salvador S.
Sin comentariosRaul G.
Customer did not leave a comment.Edgardo C.
Customer did not leave a comment.Joselynn C.
The Salinas pickup location, vehicle and personnel were great.Thomas F.
Don't like dropping off at un-official U-Haul location. Bad area. Unsafe area.benjamin D.
I believe. They. Over charge. Around. 250 dollars Plus. Gas. 50. 1/2 tanq. Wao. Well. Probably. Will look. For. Other. Options.Reyna B.
Customer did not leave a comment.LeRoi H.
Locations in SALINAS CA (only 2 and on the East side) are hard to get to when having to drive from the West side of the city. It is far off the freeway access and streets at clogged with traffic. Driving a large vehicle in those conditions is too stressful. Mileage budget is way too low for the lack of choices of drop off locations and the extent of city of Salinas being 10 miles in diameter so you can use up 20 miles in the destination city of a one-way rental just in getting to your destination and then to the drop off location across town alone. I got charged â€œexcessâ€ mileage unfairly even though I used the shortest route possible. The clerk called the regional director and explained it to him and the director flatly Refused ! Told me I had to call the 800 number to ask for a waiver refund. Unthoughtful customer careen his part over $3 and 7.3 miles.!!! The are only 2 drop off locations in Salinas and they are both near each other and the about same part of the other side of town and distance from the unload address.richard A.
When I reserved the Uhaul I had selected different pickup and drop off locations. It was changed the day before which caused me to drive out of my way to pickup and drop off the vehicle.GILBERT C.
Customer did not leave a comment.Carol C.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Jessica M.
Came to drop off Uhaul truck, turns out no one there new How to return the truck had to wait 30 minutes for Robert to arrive and turns out he couldn't give me my $100 dollar deposit it had to be credited to my account. I paid cash when I picked up the U haul in Casa Grande Arizona was told my 100.00 deposit would be given to me in cash when I return the vehicle. Just bunch of crap misinformation.Isabel C.
Customer did not leave a comment.Robert L.
Truck was dirty in the back was not sweeped and in side had a s8tain on the floorClaudia T.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.Amor S.
Excellent ServiceRex M.
The customer service was excellent, however the location was not very clear. It was a shell gas station that was hard to find, we had to call two times, even though we were at the address that google took us to, it was not clear it was going to be a Shell gas station. Did like the fact that drop off was until 10 pm though and again the customer service was excellent.Eveline C.
Requested a different drop off location, the one off of Market street but discovered the clerk had chosen this location on my way to returning the truck. Had to wait about 20-30 mins because they weren't expecting me until the next day and had to call main office. Was a gas station and didn't know where to park.Nhiimbi N.
Customer did not leave a comment.Danny G.
Few trucks to rent but it appears theEdward D.
Customer did not leave a comment.David O.
Great Staff. Quick and professional. Made the experience very nice especially after a move. Everything was done quickly. Very professional at this site.Robert B.
Very friendly and helpfultim B.