Customer Reviews for Laurel Park Tire & Auto
(U-Haul Neighborhood Dealer)

113 reviews

5961 A L Philpott Hwy   Martinsville, VA 24112

(276) 632-0020

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(276) 632-0020

5961 A L Philpott Hwy
Martinsville, VA 24112

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Friendly and helpful. Busy place, where they do auto work too.

Ricky A. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
1.0

After having rented an enclosed 6x12 UHaul trailer from a facility in Mooresville, NC, which was excellent in every way, attempting to rent an open 6x12 trailer from this facility in Martinsville, VA was exactly the opposite, in every way. And while the UHaul customer service rep did his best, UHaul's corporate policies are made in a vacuum where only rapaciousness and greed exist along side an attitude of smug obdurateness. It made me seek out other renters of trailers. For the most part, UHaul has a monopoly. And like all monopolies is sanguine using practices and policies that it wouldn't dream of if it had to compete. As long as everything goes smoothly, everything is peachy keen. But as soon as there's a problem, UHaul's insularity comes galloping to the fore and one finds out what it means to have to deal with a monopoly and their maniacal, inflexible, corporate policy that is burned into the brains of their employees. What a shame and a sham.

Daniel H. 
Rating:
4.0

Customer did not leave a comment.

Hunter B. 
Rating:
3.0

Uhaul wasn't cleaned out completely, there was debris behind the seats and old masks in the console of the truck. The service rep seemed rushed and didn't have time to make the pick-up personal at all. Just gave me the keys and pointed to the lot where the Uhauls were.

Jason L. 
Rating:
5.0

Na

Elizabeth G. 
Rating:
5.0

Great Uhaul location

RAYMONDCHRISTOPH S. 
Rating:
1.0

Looked like a junkyard. They do car repairs, and cars parked everywhere. I couldn't figure out where to park the truck and was then told to take it to a gravel field on the opposite side of the business. Could not even negotiate between the parked vehicles. Just left it there and let the owner move it. Unfriendly. Owner "could not" tell me final charges and didn't give me a receipt. He said uhaul billed your credit card and walked away. Get an email from uhaul with the charges. This is really a poor way to run a business. Man getting his car repaired while I was there complained that he was told to bring his car in at a certain time and then was told to come back in a couple hours. Terrible business.

BRIANRICHARD M. 
Rating:
4.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

Jeff: Pleasant, professional, helpful, and supportive. I would definitely recommend this business establishment to anyone else needing to rent a Truck or trailer for moving! Top notch!!

Linda W. 
Rating:
5.0

always check wiper blades

Richard R. 
Rating:
5.0

I used to live close to there and knew the location well and it was night time when I dropped off the truck. No problems

TIM M. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Inside was dirty but seemed well maintained.

Stanley B. 
Rating:
4.0

Customer did not leave a comment.

Darrell T. 
Rating:
5.0

Customer did not leave a comment.

jerry F. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

He was very friendly and helped

Tim W. 
Rating:
5.0

Excellent customer service.

robert H. 
Rating:
5.0

trailer tracked very well when loaded. Surge brakes would be a nice feature, however.

charles C. 
Rating:
4.0

Staff was very helpful

M Kent K. 
Rating:
5.0

Jeff at this facility is excellent!

raymond S. 
Rating:
4.0

Customer did not leave a comment.

mark M. 
Rating:
4.0

I have used U-Haul several times. The trucks has always been cleaned. This time the truck was very dirty especially the cargo area and the loading ramp. It look like someone had hauled bags of mulch and never tried to sweep it out. Even the walls on the cargo area was smeared with dirt. Unfortunately we experienced a blown tire that required roadside assistance on our move.

Donald R. 
Rating:
4.0

Customer did not leave a comment.

Andrew A. 
Rating:
4.0

Customer did not leave a comment.

Andy B. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

I had reserved the trailer to pick up at another location. I did this on-line since I was going to be driving down from New York to pick it up. I called the original location a week before leaving and I was assured everything was all set. On my way to Virginia I received a phone call from U-Haul stating that my pick up location had been changed. I stated that I was not happy since I had picked the original location due to them opening earlier and that I had booked a hotel ear them to make pick up easier and quicker. The new location ended up being 10 miles away from original location and in wrong direction of my intended travel. U-Haul representative on phone said there was nothing they could do. I could take that trailer or nothing. I told them it would have been nice to know this information more than one day in advance so I could have changed room reservations plus I was already halfway into a 10 hour drive to pick up trailer. The location where I ended up picking up trailer was very nice and helpful. My complaint is with corporate office and the way online rentals are handled.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Ben G. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
3.0

The process we had to go through to rent a truck and tow dolly took about 30 mins. The reservation had been entered as two separate invoices which made the process take longer.

KAY V. 
Rating:
4.0

The truck I rented which was at 1620 Va. Ave., Collinsville was already rented and was leaving the lot when I arrived. And my purchase was confirmed when I called 1-800-Uhaul. The attendant at 1620 called and found a 26 ft. truck at Laural Park Tire and Auto and said my info was transferred there. He was very professional. When I arrived my info was not in their system so we had to start over. They also were very nice and professional and I got the truck I needed.

John H. 
Rating:
5.0

Had to buy an adapter so brake lights would work, not acceptable. Had to drive to Richmond and back with no lights. I purchased adapter at advance auto but still did not work. As it was getting dark I called Danville uhaul and asked if I could return there, they said I had to return where I picked up. I would like to thank Eric at main office for his help he did everything he could to help.

jerry B. 
Rating:
1.0

Late dairty plus gave me better truck I did not want it to much gas had me driving all over too get my truck

devontae H. 
Rating:
2.0

Truck itself was great, but back was not swept out, full of leaves etc. Biggest thing to me was, the dolly. I wasted 10 bucks on the dolly because the one they gave me was very old and had a layer of a motor oil looking substance on it. Not exactly what you want to be touching your furniture. I didn't use it at all.

Matthew B. 
Rating:
1.0

Where I picked it up at was rude but the drop. Off location was excellent. Laurel park tire didn't even check the truck before I left

latasha C. 
Rating:
5.0

Customer did not leave a comment.

WANDA K. 
Rating:
3.0

The man was friendly, but distracted. The truck ran hot half way through the trip. Stopped very low on both oil and engine coolant. Filled everything. Changed address to pick up truck twice. Changed drop off point three times.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

The pick up location was helpful. The end was not worth the money.

Trell M. 
Rating:
4.0

Customer did not leave a comment.

lisa T. 
Rating:
2.0

Had a pick up time of 1 pm but made me rush in there and said that if I wasn't there before 11:30 that I wouldn't get my trailer. I had to rearrange appt that I had at the time. Also trailer was on edge of lot in some brush and they would not help me get it loaded on to my truck. Overall experience there was poor would not recommend anybody to go to this U-Haul dealer.

Kenneth H. 
Rating:
3.0

refund number should answer the calls when we are referred to the numbers. retailers should know how to issue refunds without it becoming a fraud case

TODD O. 
Rating:
3.0

When I arrived at the location the power was off so l was told that they couldn't help me. I had to request that they check with other locations to see if I could transferred my reservation. After getting the paperwork set I asked where to get the trailer at which time the lady pointed up the hill. I expected someone to come out to assist but after about 20 minutes she came out but not to assist me so I went up the hill, found the trailer hooked it up myself. When I asked if there was anything that I should be aware of they said no. No one checked my vehicle or the hook up or anything. Since I have rented equipment with you all before I thought that this was unusual. Be more helpful to the customer. Don't assume that they are can manage the process on their own.

Thurmond O. 
Rating:
5.0

GREAT JOB

THOMAS L. 
Rating:
4.0

My first time renting a trailer. Staff was very friendly but I hooked up the wrong trailer and drove away. As I was driving I noticed I had a bigger trailer than I rented. I didn't know they had numbers on the trailers to go by. No one walked us to the trailer. I just assumed it was ours. I turned around and had to back up the trailer into its spot and hook up the other one. It would have been nice if someone would have showed us our trailer the first time.

Wendy K. 
Rating:
3.0

Customer did not leave a comment.

Lorenzo H. 
Rating:
2.0

Be sure to do as much online as possible. The make-shift office reeks of cigarettes (smell on your clothes when you leave) and it's dirty. But it is a service station...so... People very friendly and know what they are doing.

Joyce B. 
Rating:
4.0

Customer did not leave a comment.

Charity H. 
Rating:
5.0

Customer did not leave a comment.

loy H. 
Rating:
5.0

Customer did not leave a comment.

Leeland P. 
Rating:
2.0

Rental person couldn't process rental. I had to get on the phone with uhaul to complete rental. Not acceptable. Lady at uhaul did great thank her for me

richard E. 
Rating:
3.0

U-haul's support for dealer is horrible. I did express check-in online and it still took over a half an hour and two phone calls for dealer to confirm my reservation with U-haul

Ralph M. 
Rating:
3.0

Had to go OVER 5 miles out of town to get this trailer. I HAD a confirmation for a pickup in town because I live in town and moving my stuff to storage in town...from 1015 liberty st...bunch of idiots that DIDN'T know how to work through computer screens...I was 1.5 hrs later getting a trailer OVER 5 miles out of MY way....YOUR company SUCKS but what's WORSE...I STILL paid FULL price to be treated THIS way AND inconvenience!!!!??????????????????????????

Renae L. 
Rating:
1.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

troy B. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

Customer did not leave a comment.

Aubrey M. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
3.0

This is no problem picking up at this location, but there is a problem with the equipment. There was no jack on the tongue of the trailer. Made it near impossible for one person to get the trailer hooked up or unhooked.

Mike C. 
Rating:
5.0

2nd time that I have used this location. Great people.

Charles C. 
Rating:
1.0

The owner of the rental center, Kenneth was distant and dismissive. While he was checking me in he worked on at least three other customer items often just walking away without saying anything. When I got in the vehicle it was littered with used napkins and had coffee or soda spilled all throughout the console - filthy.

Joseph D. 
Rating:
1.0

Laurel Park Tire & Auto did not have the trailer in stock that I had reserved. Had to travel to another uhaul location to pick it up. Never again going to this company.

Dabiel W. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
3.0

Customer did not leave a comment.

Stacy L. 
Rating:
3.0

Your application was to intrusive as to what kind of vehicle I was using to tow with. I thought I was ordering parts for my truck.

JACKIE K. 
Rating:
5.0

Location of drop box was confusing

Linda H. 
Rating:
4.0

Inform customer of allotted mileage

Da'Quan H. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
3.0

Uhaul phone support is a joke. They are overcharging on trailers and are not explaining times rolling into the next day therefore charging a extra day to the customer. Very dissatisfied with pricing and charges to me. This will be the last time I rent from uHaul.

Jacob M. 
Rating:
3.0

The trailer was a piece of junk. Seriously. Buried in the woods, fenders smashed- which later scratched the pain on the 54 Plymouth I was towing. Great folks in Martinsville - it was not their fault. It was just the equipment they were Stuck with. I'll never rent from U-Haul again. I can do it myself,or I'll pay. It's worth it to avoid the aggravation.

John B. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
3.0

I ordered an appliance dolly to help me move. There was no dolly in the truck when I got it.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

imran A. 
Rating:
3.0

Customer did not leave a comment.

DUDLEY P. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
2.0

Check your rental trucks before renting

PAMELA G. 
Rating:
3.0

After loading the car and heading out I noticed a jarring when I applied the brakes.When I got to Conway S.C.I stopped at the first U Haul dealer and they found out the brake shock was defect and I was lucky there had not been a wreck.The trailer was changed out for a good one. I do not think the first tailer had a safety inspection.I have rented U Haul before but am a little Leary on the next one I may rent

Samuel A. 
Rating:
5.0

Customer did not leave a comment.

DANNY L. 
Rating:
5.0

Customer did not leave a comment.

mitzi D. 
Rating:
5.0

Have the paperwork ready and fix the printer. We weren't able to get our receipt.

ERIN H. 
Rating:
3.0

Customer did not leave a comment.

kENNETH L. 
Rating:
1.0

Customer did not leave a comment.

Terri B. 
Rating:
1.0

Customer did not leave a comment.

DAVID M. 
Rating:
1.0

Customer did not leave a comment.

DAVID M. 
Rating:
3.0

Equipment was clean and the location was fair. However the process for obtaining the rental was unusual. The person at this site was not very knowledgeable and instruction was not very clear in regards to returning the van and post rental.

SHEA M. 
Rating:
5.0

Customer did not leave a comment.

Milton B. 
Rating:
4.0

Customer did not leave a comment.

CHIQUITA M. 
Rating:
1.0

and in this plase you need to take you trucks to a different location because this guys want to keep you money and the deposit and charge you for no resone is a robery place and they tryth you like a trach bag. thanks.

juan A. 
Rating:
3.0

Customer did not leave a comment.

ALAN C. 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
4.0

Help chatones ser fuere cara once fue transport

TOYA T. 
Rating:
5.0

Customer did not leave a comment.

SETH J. 
Rating:
1.0

Essentially no help with attaching trailer to vehicle no questions about any questions I might have had. Fortunately I have used trailers before but anyone without experience might be in trouble. Very little assistance in even locating the trailer on the property.

Leonard P. 
Rating:
3.0

Was forced to use this location due to truck not being available as promised/reserved at the roanoke location.

Michael F. 
Rating:
3.0

was suprised by the additional Rental Tax !

Michael A. 
Rating:
1.0

At pick-up point, there were no explanations gvn. Only concern was "sign papers & gv credit card." Only when we got to destination did we see that we were allowed 39.mi. My house is 4 mi. from pick-up; Rocky Mt is 35 mi from house, destination is 30 mi from Rocky Mt. Drop off about 5/6 mi from destination. Our time to pick up the truck was messed up. We applied on line for truck and selected 5pm 5/30/12 w/ return on 6/1/12. E-mail confirmation arrived after 5pm on 5/29 stating pick up time was 9 a.m. on 5/30 with 9am return on 6/1. After being told by umpteen people that they could not help us;that the scheduling office would open at 7 am next day and they MIGHT be able to help us IF a truck was available at that time. 5 calls later, including one that hung up on us, we reached someone, somewhere, who wanted to help. His name is Chris Corbin @ ext. 861726. He was absolutely wonderful and sometime after 10pm we were able to get confirmation of truck @ correct time. What can you do to improve things??? Fire the 10/12 incompetent people that spoke with us and make Chris Corbin CEO.

NANCY E. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
3.0

Iniitial pickup site (Harbour Towing) did not have truck as scheduled. People there were rude and very unhelpful. After calling reservations line, we were re-routed to this location, which was better. Good person to work with there, but facilities very minimal. The truck was fine, except tires apparently are out of balance or some similar problem, because it bounced a good deal.

RYLAND B. 
Rating:
5.0

Customer did not leave a comment.

Scott V. 
No reviews have been submitted for this location.

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