Customer Reviews for Leals Tire Service
(U-Haul Neighborhood Dealer)

296 reviews

8700 FM 969   Austin, TX 78724
(Decker Lane & 969 alsocalled E MLK blvd E of 183 )

(512) 928-5671

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(512) 928-5671

8700 FM 969
Austin, TX 78724
(Decker Lane & 969 alsocalled E MLK blvd E of 183 )

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The back to back booking stressed us out. We picked up the truck at 10:30 and had to have it back by 4 because another person had booked at 5. We made it in time, but didn't get to get all of our belongings.

Allisiana D. 
Rating:
5.0

Excellent customer service

Patrick M. 
Rating:
1.0

We've never had issues with uhaul in the past. The mobile process I would definitely NOT recommend. No reimbursement for troubles of inconvenience. Will not spend my money here again

Devon R. 
Rating:
5.0

Customer did not leave a comment.

Sheila E. 
Rating:
3.0

Tire pressure sensor on truck was in need of maintenance. Truck appeared clean. It functioned. The location appeared very dirty but the person seemed very nice.

Elizabeth V. 
Rating:
5.0

Very good experience

jason P. 
Rating:
5.0

Jason was nothing short of spectacular to do business with.

Benjamin S. 
Rating:
5.0

Very helpful and friendly!!!

ann S. 
Rating:
5.0

All the time they're very excellent

RUDY H. 
Rating:
5.0

Customer did not leave a comment.

HOMEFRED M. 
Rating:
3.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

I was very satisfied I wouldn't change a thing … thank you

maria M. 
Rating:
3.0

The location was fine but the real issue is the mobile key pickup process. This took 40 minutes due to the laborious approval process that could have been performed ahead of time. I will avoid using Uhaul in the future because of this experience despite having used uhaul multiple times for cross country moves in my past

theodore S. 
Rating:
4.0

Customer did not leave a comment.

Jerry T. 
Rating:
5.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

Customer did not leave a comment.

terrence H. 
Rating:
5.0

Customer did not leave a comment.

RUDY H. 
Rating:
2.0

Customer did not leave a comment.

Shea W. 
Rating:
5.0

100x100 because excelent serví he's very Nice

Rudy H. 
Rating:
5.0

Uhaul customer service, not thus location, did not book my truck reservation but booked the movers. Thankfully, thus location had a truck or I would be at a huge loss. This was the only truck in town and they did graciously accommodated me.

heather B. 
Rating:
5.0

I recommend the 100x1000 excellent service and excellent friendliness

RUDY H. 
Rating:
5.0

Customer did not leave a comment.

Jesse A. 
Rating:
5.0

Customer did not leave a comment.

marvin F. 
Rating:
5.0

The service was fast and easy! Jason was very helpful throughout the service from picking up the truck and dropping it off as well too. UHaul always been my number one stop for my truck or cargo rentals. Definitely recommend

Mujhda C. 
Rating:
5.0

Customer did not leave a comment.

Dustin B. 
Rating:
2.0

Not a good experience. My pick up site and time was changed at the last minute which was a huge inconvenience. I showed up and received no instructions or assistance from the person on site. I also did not receive the dollies that I rented.

Donna J. 
Rating:
5.0

The guys were helpful and very understanding. They went over and beyond for us. We will definitely be using them again.

Connie M. 
Rating:
4.0

Jason was great to work with!

kurt K. 
Rating:
5.0

Customer did not leave a comment.

Rudy H. 
Rating:
3.0

Location and convenience was the primary reason I booked the truck here. The truck run well, was clean and ready when I arrived. This is a no fuss but professional location. No complaints.

Bethel A. 
Rating:
5.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

Erica A. 
Rating:
5.0

The crew at Leal's is always so friendly and helpful. They gave really facilitated the self checkout process very well, which I deeply appreciate.

PIPER L. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Piper L. 
Rating:
5.0

Great location and equipment. Friendly and helpful staff.

david S. 
Rating:
5.0

It's always a good experience here!

Anngela W. 
Rating:
4.0

Customer did not leave a comment.

JEROME S. 
Rating:
5.0

I'm recomend this location because the service if very friendly service great

Rudy H. 
Rating:
4.0

Excellent staff. Easy to find and plenty of parking if you need to leave a vehicle there

keith P. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

CARLA H. 
Rating:
5.0

Office staff and yard staff were all very helpful and prompt. If I need to rent another U Haul I'll definitely use this location again.

Gary M. 
Rating:
5.0

very friendly and helpful

Jerry T. 
Rating:
5.0

24 hour drop off was worrisome, leaving a truck alone at night made me uneasy. However, waking up to my receipt knowing all was well set my mind at ease.

DUSTIN C. 
Rating:
5.0

The truck was clean but the lock on the back was broken so I had to leave my items over night unattended and unlocked

Teranesha H. 
Rating:
5.0

Customer did not leave a comment.

becky S. 
Rating:
5.0

Customer did not leave a comment.

Gloria T. 
Rating:
4.0

We got there right as they were closing. The gentleman was very helpful getting my vehicle returned.

RONALD E. 
Rating:
5.0

N/a

Rodricka G. 
Rating:
5.0

Customer did not leave a comment.

amy K. 
Rating:
5.0

Customer did not leave a comment.

Rudy H. 
Rating:
1.0

Have trucks that are well maintained and don't sound like they are about to break. And for your customers to not have to deal with the hassle of extra charges and disputes

Marell T. 
Rating:
5.0

Customer did not leave a comment.

Rudy H. 
Rating:
5.0

Customer did not leave a comment.

sydney H. 
Rating:
3.0

The trailer hitch design allowed it to jump up and down and couldn't be tightened enough to avoid clanking

Thomas L. 
Rating:
2.0

Customer did not leave a comment.

Isabel D. 
Rating:
5.0

Easygoing and friendly

Juan Z. 
Rating:
5.0

Customer did not leave a comment.

Jerry G. 
Rating:
3.0

Customer service was great. My rental was ready to go & took maybe 10-15 minutes to get everything hooked up.

brenda R. 
Rating:
5.0

These guys were so friendly and professional! Definitely will use this location again.

Joshua J. 
Rating:
4.0

Love the location love the customer service that I get from the manager there and the other employees as well never had a problem

christl F. 
Rating:
5.0

Easy pickup experience. We got there about an hour early and had the truck in hand 30 minutes before we originally ordered the truck. The man was very helpful and quick.

Jade R. 
Rating:
5.0

Very Nice Staff Would Highly Recommend This Location!! Thank Yall For The Great Service!!

DeMarco M. 
Rating:
5.0

Customer did not leave a comment.

JEROME S. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
2.0

I was supposed to pick up the truck at 0830 and the owner didn't come to open up the office until 0915.

Adam P. 
Rating:
1.0

As they were hooking the trailer up to my truck, they were airing up the right front tire. Although they assured me that they were just making sure the tires were properly aired, the tire lost pressure to less than 10 psi three times within a 21 hour period. The trailer and the facility were dirty and in need of significant repairs. The wheels did turn though.

Clyde G. 
Rating:
5.0

Drop off instruction need to be more defined.

cortez J. 
Rating:
5.0

Customer did not leave a comment.

CLURRA G. 
Rating:
4.0

Just when someone has a reservation they should be priority. I know it is a tire business too but the UHAUL is yhier business too

Denise A. 
Rating:
4.0

Customer did not leave a comment.

querubin M. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Leals was great but the Austin Area scheduling department needs to be completely replaced. I was supposed to pick up my truck at 7 but nobody ever actually put it on the schedule so the website was telling me to go to one location and the app was telling me to go to another. I could not start the pick up process at either. Had to wait until 830 when leals opened because of U-Hauls screw up, and ultimately ended up having to pay the movers I hired an extra hour because I was running behind due to this screw up.

Austin B. 
Rating:
1.0

Customer service was awful at this location I will not return I had a reservation for 9 am got there on time and didn't receive my trailer till 10 am. They do not prioritize U-Haul there at all!!!!

Paden B. 
Rating:
3.0

Customer did not leave a comment.

gregory M. 
Rating:
3.0

I have no complaints about the location. I did, however, ran into issues with your mobile application. The mobile process was difficult to maneuver and there was nothing on the site that explained to me what to expect or what to do upon returning your vehicle. My rental was originally scheduled for 10 hours, however, I was able to manage completing the move sooner than anticipated and returned the vehicle approximately 3.5 hours earlier. I was not aware that I needed to complete the return online. That night I received a text about an hour prior to the scheduled return date, I called customer service, who informed me that since I did not complete the return online, I had to wait until the business opened and that they could have to verify the return, incurring me additional fees.

Damaris M. 
Rating:
5.0

Customer did not leave a comment.

joe H. 
Rating:
3.0

I dropped on a Sunday, they were closed.

Chad H. 
Rating:
4.0

I was scheduled to pick up my uhaul at 9909 fm 969 in Austin Texas. When I arrived at my scheduled pick up time at 10 am. No one was there and the office was locked up. There was also other people waiting there as well. After waiting 30 minutes for them to show up and another 20 on hold I was finally able to get someone to help me out. Was very dissatisfied with the Austin auto parts location.

Michael W. 
Rating:
5.0

Very friendly and fast.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Emily N. 
Rating:
5.0

Customer did not leave a comment.

Alicia H. 
Rating:
5.0

Customer did not leave a comment.

Alicia H. 
Rating:
3.0

Customer did not leave a comment.

Brian I. 
Rating:
4.0

Notify the customer that there is no cruise control in the vehicle. I went almost 1700 miles without cruise control.

Ray-Lee P. 
Rating:
3.0

Staff was nice, fast and friendly. But I received my truck with more miles than tracked and less gas than recorded. Overall not a big deal but I ended up giving U-Haul free gas.

James S. 
Rating:
5.0

Very friendly and convenient. Went out of the way to provide excellent service

Paul R. 
Rating:
4.0

Customer did not leave a comment.

Donice H. 
Rating:
4.0

The service is great and equipment worked perfectly. The guy there is very nice.

Yajaira M. 
Rating:
3.0

Frustrating that the location and trailer was altered after I made the reservation. Although it worked out, it created additional inconvenience.

Sean S. 
Rating:
4.0

Customer did not leave a comment.

Marcine T. 
Rating:
5.0

Personnel were friendly, competent, and professional. I.am highly satisfied.

Jerry S. 
Rating:
2.0

The person who did the paperwork was very helpful--but the location was not great--I felt like I was going to get a flat on my car pulling through the lot and the equipment had been stored poorly so that we had to spend 20 minutes untangling it so we could use it appropriately.

Jennifer G. 
Rating:
5.0

PROFESSIONAL STAFF AND GREAT BUSSINESS HANDLING!

rigoberto D. 
Rating:
4.0

Customer did not leave a comment.

Manuel L. 
Rating:
3.0

There was no equipment available - straps, blankets, dolly - nothing. So just have some available! Otherwise, very friendly service.

Zach H. 
Rating:
4.0

Excellent personal service from the business proper, however, the time listed for pick up was at 8 AM while the business didn't open until 8:30 AM. Not a huge problem, but U-Hauls online service should at least know the businesses times when allowing for a reservation.

Michael K. 
Rating:
1.0

They did not give me the dollies they charged me for. I called them to complain and they said they would take it off the order. Then the order came through and they were still there. So I disputed the charges and they said they would contact me to talk, and they did not, instead just charging me for the whole amount.

Samuel A. 
No reviews have been submitted for this location.

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