Customer Reviews for Leathers Shell #24 Hilltop Market
(U-Haul Neighborhood Dealer)

158 reviews

1002 Molalla Ave   Oregon City, OR 97045

(503) 557-0360

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: 7:30 am - 6:30 pm

Services at this Location:

Contact Us

(503) 557-0360

1002 Molalla Ave
Oregon City, OR 97045

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: 7:30 am - 6:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RANDY K. 
Rating:
2.0

I did not sign up for Safe Move during my online contract initiation. When I got my e receipt after I returned the truck after driving just 10 miles, I saw an additional charge of $14. I drove back to the Shell Station, where the nice fellow referred to a phone customer service area (that I called today) who couldn't really help me, but she did confirm I did NOT sign up for Safe Move. Apparently I am in a 72 hour holding pattern for the refund. This amount should have been given back to me when I returned to the Shell Station after I noticed the bogus charge.

Robb J. 
Rating:
5.0

I can't really think of anything.

EILEEN C. 
Rating:
3.0

The truck was clean. The maintenance poor. The steering wheel was 45° to the left and bad weelalighment . The battery terminals was both loose. Have to stop at tualatin uhaul to tight terminals. In general it was challenging driving 440 miles.

Simon M. 
Rating:
3.0

Normal people with good customer service.

Matthew S. 
Rating:
5.0

No improvements, staff just provides outstanding customer service .

Dennis K. 
Rating:
1.0

My comments are as followed, I rented a truck with an empty tank of fuel, they credited me $72.50 for this problem but the greater problem came when I filled the tank and it cost $115 neither location can help me with this and directed me to customer service which I have sent to replies to their comment stating that they credited me $72.50 and that was the end of it. I am still waiting on a reply. Thanks for poor customer service, Steven Houck

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
1.0

Ive rented from UHAUL since 1981,literally..Ive never had a worse experience than these idiots...They dont deserve the franchise and if I have to forfit another rental and go to the competition,I will,rather than deal with 1002 Molalla av again...

michael T. 
Rating:
3.0

Customer did not leave a comment.

Scott M. 
Rating:
3.0

The trailer (1523) was beat up, dented and the door was almost non-functioning. This trailer should be retired!

William G. 
Rating:
4.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Great people

Arnulfo M. 
Rating:
5.0

Nothing, the guys here were great!

Diane Q. 
Rating:
5.0

Excellent customer service from the staff at the pickup/drop off location.

gregory S. 
Rating:
1.0

Staff was unhelpful and pretty rude the policies I read online did not match the locations policies which would have been a problem had I showed up after hours to pick up truck u should review ur online policies with ur location policies and fix it

Court R. 
Rating:
5.0

Customer did not leave a comment.

Felipe J. 
Rating:
5.0

Very quick and easy turn-in process.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

tresa S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

The gas hose was broken. We tried to put gas prior to its return location but it was leaking. We have photos and videos and the receipt from the gas station. What would be the best way to pass those along? We want to be sure that we are not charged, since we didn't realize it was broken prior to our pick up.

Stephanie L. 
Rating:
5.0

The staff did a good job of getting me processed and on the road.

Murray N. 
Rating:
5.0

great people.. made it easy and fast!

JESSICA W. 
Rating:
4.0

Customer did not leave a comment.

Henok F. 
Rating:
5.0

Every single person i worked with here went above and beyond. Thank you so much!!

Karen W. 
Rating:
5.0

The catalytic converter on my initial truck was obviously missing. The truck was so loud that it was deafening. The rep inside took care of everything and made the transition into a new truck easy!

Tom C. 
Rating:
5.0

Yes cancel my reservations don't need truck thank you

ruben M. 
Rating:
5.0

Clean truck, great crew, easy-going return

IAN L. 
Rating:
5.0

Lower the rate charged per mile!

KARIN EILEEN P. 
Rating:
5.0

The lights were very dim. It was scary getting the uhaul back to the station.

CARI B. 
Rating:
5.0

Customer did not leave a comment.

Roberta M. 
Rating:
4.0

The Mangaer was very helpful

Ian H. 
Rating:
5.0

Checking in and out was simple. Very convenient. Thank you.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

DOLENE V. 
Rating:
5.0

Outstanding Customer Service!!!!!!

jerry K. 
Rating:
4.0

Customer did not leave a comment.

Russ L. 
Rating:
5.0

Customer did not leave a comment.

Shane V. 
Rating:
5.0

the people were friendly, the equipment in good shape, the location convenient to me

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

darlin B. 
Rating:
4.0

Customer did not leave a comment.

Jacob B. 
Rating:
4.0

Customer did not leave a comment.

Nikii D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
1.0

Wow, this location hires the worst white trash lazy, ugly, stupid, low rent, meth addled people the Portland are has to offer. I know that is a bold statement, but I've been here long enough to know what garbage looks and smells like. This location seem to seek these samples of excrement and exclusively hires the worst of what humanity has to offer. They also have multiple signs up to warn people that their staff is the absolute dregs of society garbage and ask you to be patient with these losers. I don't mind the fact that they multi-task, helping other customers while trying to figure out the very uncomplicated website to process my rental, but the discusting tramp who was put on hold while trying to pay her bill over the phone when I was simply trying to return the truck was way over the top. A process tht should have taken 10 minutes, being generous, took 40 minutes. You are on the clock "B" do some work. Don't tell me about some garbage wallet you bought, cash me out. I had a hard day of physical work, something you know nothing about. I've rented uhauls before and I've never come across a lazier, nasty group of people than the troglodytes I found here. AVOID THIS LOCATION!!!

TJ Y. 
Rating:
5.0

Best Uhaul experience I've ever had! Thanks SO much.

TAMARRA JEANETTE H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
3.0

The truck had no dash lights. Very hard to drive when you don't know how fast or slow you are going.

ellen M. 
Rating:
5.0

Attended took the time to work out my special time need. Everything went great.

Jerry H. 
Rating:
3.0

The guy helping me check in didn't know how to wear a face covering. He also seemed annoyed that I was there. Vehicle was fine though so no complaints overall.

Katherine B. 
Rating:
4.0

Customer did not leave a comment.

Tim R. 
Rating:
3.0

No employees were wearing masks inside the building. Both employees seemed irritated and lacked customer service.

Katey P. 
Rating:
4.0

Twice in our rental the shifter and the indicator would both move but did not shift out of neutral . The engine would Rev but no shift. After shutting engine off a couple times it all worked. No further problem. It would be great if you had a print out of all the controls, w/s wiper/washer, light, switches, , etc. Your people are all courteous and kind.

LAWRENCE S. 
Rating:
4.0

After 1 10+ hour drive from Santa Rosa, CA to Oregon City, OR, followed by unloading a 15 ft. truck into a storage unit, it was great to be able to basically drive across the street to drop off the truck. The guys there were helpful and got us in and out as quickly as they could.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
1.0

I asked for $10 of fuel to be put into rental truck return. They put $21.00 in!! It ended up with much more fuel than required to return it. I made sure I was putting enough fuel at $10.00. I put 20 miles on the truck!! Manager acted pissed at me for wanting my $11.00 of overcharged money back!?!?!? WTF???? Never again!!

Patrick R. 
Rating:
3.0

I was overcharged. Not sure who to call about it. They told me to return the truck at 630 pm. At 620 when I showed up the girl working asked if I was sure I was supposed to return it to this location. I said yes and she said well I already shut off the uhaul computer. This is probably why I got an after hour charge. Also the insurance I got doubled from the quote to the actual receipt. Also a 39.90 rental charge when the truck was 19.95. I will dispute this charge. It's not on debit, it was on a cc card. Please reach out to me or adjust my charge. I went one mile over my estimated mileage. 91.60 was estimated cost. It should be 93.19 with the one extra mile and I was charged 147.14

Michael A. 
Rating:
5.0

Customer did not leave a comment.

AUDREY D. 
Rating:
5.0

Customer did not leave a comment.

LYNN ELMER D. 
Rating:
4.0

Make sure the customer is given a copy of the rental agreement before leaving with the truck

Caroline K. 
Rating:
5.0

Customer did not leave a comment.

Robbie H. 
Rating:
1.0

The truck smelled like there was a dead animal inside it, the smell was so bad we had to drive around in the cold with all windows down. Even spraying perfume did not work. It was terrible.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Great experience. Thank you!

ROGER E. 
Rating:
5.0

Finally clerk didnt have to ask for my personal details, because I checked-in online. This particular location was weird, they always asked for details despite my check in online before. No other lication was that annoying. Luckily it's fixed now. The person was new, maybe he is more proficient.

Mikhail K. 
Rating:
5.0

No changes, everything went efficiently and smoothly.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Customer service was not great employee seemed frustrated to be at work he was not friendly at all.

Isabel R. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

Customer did not leave a comment.

Deborah L. 
Rating:
5.0

Customer did not leave a comment.

Martin L. 
Rating:
4.0

Customer did not leave a comment.

Margaret E. 
Rating:
3.0

I reserved a furniture dolly, I paid for a furniture dolly, I was told there was not one available and that I wouldn't be charged for one. The associate couldn't figure out how to remove it from the bill, so I was charged for a product I didn't get to use and had to lift furniture by myself with no leverage or carrier. I was customer service to refund me and contact me

Molly K. 
Rating:
3.0

I was told if I checked in, which I did, after hours. I scanned the bar code, took all the pictures of gas and mileage. I even went home got the flicking contract and brought it back and you still charged me $20 flicking extra. I don't like that!!

TIMOTHY ALLEN B. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

I have rented at this location 3 times in the last 6 months and the staff is always so friendly and efficient.

Kathryn D. 
Rating:
4.0

U haul canceled my original reservation in the town i needed the equipment but made up for the late cancelation with an exceptional credit.

BRIAN R. 
Rating:
4.0

Customer did not leave a comment.

Vince J. 
Rating:
4.0

U-Haul's website was not consistent with the calculations at the location.

Nancy N. 
Rating:
5.0

Candy was amazing and nice person.

Zarah C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

It's good as it is.

Gaudencio Z. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Erich G. 
Rating:
5.0

Staff were quick and courteous.

Cody A. 
Rating:
5.0

Staff was very helpful and quick. I was very impressed.

MATTHEW L. 
Rating:
4.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Fast. Super easy. Comfortable and flexible.

Heidi D. 
Rating:
3.0

The staff was very helpful.

Dasie R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

The cust rep candy was very.quick..best setvice i ever had

Mark R. 
Rating:
2.0

A tall thin man who was working there and was in charge of the trailer was very short and snippy with us. I was directed inside to park the trailer in an open spot and unhook it (unassisted and without anyone checking the trailer before we left). As we parked it and unhooked it, two employees, the man included, stood 50 feet away watching us. After we had unhooked it and began to move it away the man snapped and told us to stop and leave it. My mom, got back out of the vehicle and told him that his attitude was very off putting. He continued with his snippy attitude. I was following directions from one person, and then got in trouble from another employee.. hard to know what procedures to follow.

Laura P. 
Rating:
5.0

Very professional and kind. Thank you

Laura B. 
Rating:
5.0

Remember to check ALL tires before transaction...

David O. 
Rating:
5.0

Customer did not leave a comment.

RANDY O. 
Rating:
5.0

Customer did not leave a comment.

THERESA ALICE P. 
Rating:
5.0

This location was good the rest of them suck we had one reserved they rented it before we got there

ken W. 
Rating:
5.0

Customer did not leave a comment.

JEANNE ELLEN C. 
Rating:
5.0

Customer did not leave a comment.

JEANNE ELLEN C. 
No reviews have been submitted for this location.

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