Leathers Shell #24 Hilltop Market
(U-Haul Neighborhood Dealer)

Rating:

5.0

The only problem I experienced was with using my phone to check out, I was supposed to click on a "button" only that button did now display anywhere on the screen. The people inside took pity on me and came out to help. They were great people, personable, friendly, helpful, kind!

Rating:

4.0

Personnel were wearing bandanas, not regular masks.

Rating:

3.0

The truck wasn't ready. The guy behind the desk had a difficult time understanding the terms of the rental. Instead of hanging me the keys and letting me go, he spent 25 minutes asking questions I had already answered and almost switched my rental to something that would have cost a LOT more.

Rating:

3.0

No back up camera, the trucks transmission sounded like it was going out and it smelled musty.

Rating:

1.0

A truck with collapsing suspension and the most incompetent staff ever. Fully grown adults incapable to forming full sentences. The truck was unsafe to drive and the man running the location just laughed. Then tried to charge me even more.

Rating:

5.0

Using the website to drop off after hours didn't work and I was super frustrated because I couldn't come back the next day and didn't want to pay an extra $20 to have a person check it out the following morning. Honestly I feared the online drop off was just a scam to get $20 because it couldn't locate me on my phone or my boyfriend's- we both had location services on and triple checked that. Luckily, the manager was there and saw us struggling and checked us out. Location was amazing and I'm so grateful he was there to help. Uhaul's web checkout, however, is basically garbage and super infuriating after a long day of moving.

Rating:

5.0

Always have a great experience. Keep up the good Work! Staff is always nice and friendly.

Rating:

5.0

Very friendly staff...very helpful as well.

Rating:

4.0

I put 8 miles on vehicle and they put 2.4 gallons of gas to fill it up. If the vehicle gets less then 4 miles a gallon then i probably may not rent it again for longer trips!!

Rating:

5.0

They had the exact trailer I was looking for and the paperwork was completed when I got there. I was hitched up in 10 minutes!

Rating:

1.0

They told us to fill the uhaul with gas...while laughing.. meanwhile $85 later they won't refund us what we overpaid because they weren't clear! Very unhappy with uhaul!!

Rating:

5.0

First and foremost I thought the folks working at this location were very friendly and easy to work with, they were awesome. The Rental time from when I went in to when I got the key was very acceptable. The only thing I would rate a low score 1 star was the cleanliness of vehicle. For only 6K+miles the vehicle was very dirty. Given we are in CV19 era I would have thought the vehicle would be cleaner. You could visibly see dirt, pretty disgusting. I had to spend 90 minutes cleaning it because I didn't want my son in a vehicle that dirty. It was pretty bad. That was disappointing.