I was overcharged. Not sure who to call about it. They told me to return the truck at 630 pm. At 620 when I showed up the girl working asked if I was sure I was supposed to return it to this location. I said yes and she said well I already shut off the uhaul computer. This is probably why I got an after hour charge. Also the insurance I got doubled from the quote to the actual receipt. Also a 39.90 rental charge when the truck was 19.95. I will dispute this charge. It's not on debit, it was on a cc card. Please reach out to me or adjust my charge. I went one mile over my estimated mileage. 91.60 was estimated cost. It should be 93.19 with the one extra mile and I was charged 147.14Michael A.
Customer Reviews for Leathers Shell #24 Hilltop Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.AUDREY D.
Customer did not leave a comment.LYNN ELMER D.
Make sure the customer is given a copy of the rental agreement before leaving with the truckCaroline K.
Customer did not leave a comment.Robbie H.
The truck smelled like there was a dead animal inside it, the smell was so bad we had to drive around in the cold with all windows down. Even spraying perfume did not work. It was terrible.Jennifer R.
Customer did not leave a comment.Laura S.
Customer did not leave a comment.Steven S.
Great experience. Thank you!ROGER E.
Finally clerk didnt have to ask for my personal details, because I checked-in online. This particular location was weird, they always asked for details despite my check in online before. No other lication was that annoying. Luckily it's fixed now. The person was new, maybe he is more proficient.Mikhail K.
No changes, everything went efficiently and smoothly.Adam H.
Customer did not leave a comment.Barbara B.
Customer service was not great employee seemed frustrated to be at work he was not friendly at all.Isabel R.
Customer did not leave a comment.Tim W.
Customer did not leave a comment.Deborah L.
Customer did not leave a comment.Martin L.
Customer did not leave a comment.Margaret E.
I reserved a furniture dolly, I paid for a furniture dolly, I was told there was not one available and that I wouldn't be charged for one. The associate couldn't figure out how to remove it from the bill, so I was charged for a product I didn't get to use and had to lift furniture by myself with no leverage or carrier. I was customer service to refund me and contact meMolly K.
I was told if I checked in, which I did, after hours. I scanned the bar code, took all the pictures of gas and mileage. I even went home got the flicking contract and brought it back and you still charged me $20 flicking extra. I don't like that!!TIMOTHY ALLEN B.
Customer did not leave a comment.Joseph P.
I have rented at this location 3 times in the last 6 months and the staff is always so friendly and efficient.Kathryn D.
U haul canceled my original reservation in the town i needed the equipment but made up for the late cancelation with an exceptional credit.BRIAN R.
Customer did not leave a comment.Vince J.
U-Haul's website was not consistent with the calculations at the location.Nancy N.
Candy was amazing and nice person.Zarah C.
Customer did not leave a comment.SCOTT C.
It's good as it is.Gaudencio Z.
Customer did not leave a comment.Karen M.
Customer did not leave a comment.Erich G.
Staff were quick and courteous.Cody A.
Staff was very helpful and quick. I was very impressed.MATTHEW L.
Customer did not leave a comment.Tim H.
Fast. Super easy. Comfortable and flexible.Heidi D.
The staff was very helpful.Dasie R.
Customer did not leave a comment.MICHAEL S.
The cust rep candy was very.quick..best setvice i ever hadMark R.
A tall thin man who was working there and was in charge of the trailer was very short and snippy with us. I was directed inside to park the trailer in an open spot and unhook it (unassisted and without anyone checking the trailer before we left). As we parked it and unhooked it, two employees, the man included, stood 50 feet away watching us. After we had unhooked it and began to move it away the man snapped and told us to stop and leave it. My mom, got back out of the vehicle and told him that his attitude was very off putting. He continued with his snippy attitude. I was following directions from one person, and then got in trouble from another employee.. hard to know what procedures to follow.Laura P.
Very professional and kind. Thank youLaura B.
Remember to check ALL tires before transaction...David O.
Customer did not leave a comment.RANDY O.
Customer did not leave a comment.THERESA ALICE P.
This location was good the rest of them suck we had one reserved they rented it before we got thereken W.
Customer did not leave a comment.JEANNE ELLEN C.
Customer did not leave a comment.JEANNE ELLEN C.
Customer did not leave a comment.Rod S.
Very helpful staffTodd T.
Bryan at Shell was very helpful processing my reservation and payment. Even though he was multi-tasking with vendors, employees, and other customers in a busy work environment, I was never made to feel that I was less important and he was able to get me processed very quickly and professionally. Thank you.David T.
Customer did not leave a comment.Jennifer D.
Customer did not leave a comment.Jennifer H.
Cold and impersonal customer service.Janet C.
Customer did not leave a comment.Samuel M.
Employees! I had a terrible experience with one of the employee. Since I arrive to try to rent a truck he just started screaming at us and was extremely rude. Was refusing to help or answer any questions. The only one that help was a lady inside the Gas station. She was friendly and very helpful. At the end when I return the vehicle the guy continue to scream at us and refusing to help. Screaming at us " we are close". When inside the Gas station and was able to return the truck with the lady inside. She told me to finished the return on my phone since they were about to close but she was able to take the keys from me. As I was about to get in my car and was doing the return in my phone it asked me for the mileage and I forgotten to take a picture of it. Run back to ask if I could see it and take a fast picture. The rude guy again did not even let me asking anything he screamed at me again and shut the door in my face! In my opinion he needs to be fired! Is so obvious he hated his job and hates been a decent respectful human being. Don't recommend this location at all and would not rent from u-haul again! Horrible experience!!!! ðŸ¤¬ðŸ¤¬rachel A.
Smelled like cigarettesAaron T.
Fast and easy pick up and drop off. Staff was fantasticMartin O.
They had some technically difficulties, so it took awhile to get the contract printed. But otherwise, this is our go-to for renting Uhauls.AFTEN H.
Make sure the computer programs are working smoothly so there's no delaysKarin O.
Customer did not leave a comment.Teresa T.
Customer did not leave a comment.Devan M.
I recommended all customer service should like Candy.She is very professional great customer service.ðŸ‘ðŸ‘ŒðŸ‘Teferi M.
It's all goodDENNIS NELSON S.
Nothing I can think of.Bruce M.
The woman who assisted me was amazing, knowledgeable, and very helpful. I will rent from this location again.Wendy P.
Needed a rental at the last minute and they had one, were helpful and took care of me right away.James S.
Customer did not leave a comment.SOLOMON E.
Customer did not leave a comment.Judy K.
The blonde tall thin guy was a total jerk. He totally yelled at me so much that a customer asked if I was ok. Inside and a woman helped me. I mentioned some thing about him yelling at me and she said oh yeah lots of people have complained about him recently. It's really not a good look for U-Haul overallCatherine B.
My reservation was not honored! I reserved a 26' truck at 8am, the vehicle assigned to me wasn't due to be returned until 10:30 am. I then had to rent a smaller truck which forced me to go double the miles! Additionally I was charged an additional $47.52 and have no documentation as to why. I have a receipt for $182.67 but I have an additional charge on my card for $47.52! Customer service has not been helpful what so ever and so I will have to file a dispute with my bank! Never again will I rent from uhaul!Nicholas R.
Customer did not leave a comment.Brian R.
The agent was doing multiple things at a time and it took over 30 minutes to rent the vehicle even tho I had reserved on line. When I returned the vehicle, that also took 30 minutes to accomplish. I will find a different location the next time I need a rental.Dianne D.
The truck still had a bunch of food crumbs from the previous renter and this truck pulled tremendously to the right. I had to maintain constant pressure left to keep the truck straight. Exhausting after a two hour drive.Eric B.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Matthew W.
The only problem I experienced was with using my phone to check out, I was supposed to click on a "button" only that button did now display anywhere on the screen. The people inside took pity on me and came out to help. They were great people, personable, friendly, helpful, kind!Cindy R.
Customer did not leave a comment.Kerry B.
Personnel were wearing bandanas, not regular masks.Carol E.
Customer did not leave a comment.Eduardo C.
Customer did not leave a comment.Joseph F.
The truck wasn't ready. The guy behind the desk had a difficult time understanding the terms of the rental. Instead of hanging me the keys and letting me go, he spent 25 minutes asking questions I had already answered and almost switched my rental to something that would have cost a LOT more.George F.
Customer did not leave a comment.Erinne K.
Customer did not leave a comment.Tu P.
Customer did not leave a comment.Katherine M.
Customer did not leave a comment.Andrew A.
Customer did not leave a comment.Jessica B.
Customer did not leave a comment.Ronald M.
No back up camera, the trucks transmission sounded like it was going out and it smelled musty.catherine B.
A truck with collapsing suspension and the most incompetent staff ever. Fully grown adults incapable to forming full sentences. The truck was unsafe to drive and the man running the location just laughed. Then tried to charge me even more.COLIN M P.
Using the website to drop off after hours didn't work and I was super frustrated because I couldn't come back the next day and didn't want to pay an extra $20 to have a person check it out the following morning. Honestly I feared the online drop off was just a scam to get $20 because it couldn't locate me on my phone or my boyfriend's- we both had location services on and triple checked that. Luckily, the manager was there and saw us struggling and checked us out. Location was amazing and I'm so grateful he was there to help. Uhaul's web checkout, however, is basically garbage and super infuriating after a long day of moving.Alexander C.
Customer did not leave a comment.Dale A.
Always have a great experience. Keep up the good Work! Staff is always nice and friendly.May L.
Very friendly staff...very helpful as well.Dianne E.
I put 8 miles on vehicle and they put 2.4 gallons of gas to fill it up. If the vehicle gets less then 4 miles a gallon then i probably may not rent it again for longer trips!!KENNETH DALE D.
Customer did not leave a comment.Jeremy Z.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Ron Y.
They had the exact trailer I was looking for and the paperwork was completed when I got there. I was hitched up in 10 minutes!ROY R.
They told us to fill the uhaul with gas...while laughing.. meanwhile $85 later they won't refund us what we overpaid because they weren't clear! Very unhappy with uhaul!!Jacob B.
Customer did not leave a comment.GREGORY S.
First and foremost I thought the folks working at this location were very friendly and easy to work with, they were awesome. The Rental time from when I went in to when I got the key was very acceptable. The only thing I would rate a low score 1 star was the cleanliness of vehicle. For only 6K+miles the vehicle was very dirty. Given we are in CV19 era I would have thought the vehicle would be cleaner. You could visibly see dirt, pretty disgusting. I had to spend 90 minutes cleaning it because I didn't want my son in a vehicle that dirty. It was pretty bad. That was disappointing.frankie K.
Customer did not leave a comment.Christina W.
Customer did not leave a comment.Rebecca G.