Customer Reviews for Lees Auto Clinic
(U-Haul Neighborhood Dealer)

Rating:

3.0

location was not professional

Rating:

5.0

Great staff

Rating:

5.0

Staff were helpful, kind and patient.

Rating:

3.0

I only gave it a No for "clean and inviting" because it was in a busy car repair shop, not a slick, corporate franchise. Both of my uncles had auto shops, so I understand that environment. I don't want to mislead other customers into thinking it's going to be like a car rental place at the airport.

Rating:

2.0

This location was totally packed so it was very difficult to find parking. We got there on time and it took us very long to park the truck because every spot was taken.

Rating:

1.0

Update the vehicle return instructions. I returned my van after the shop closed and I couldn’t get out of the outdoor yard because the gate only opens for cars and the other door was locked. I had to call my roommate to come and open the gate from the other side because otherwise, I would’ve been stuck there until the shop opened in the morning

Rating:

3.0

The car was not properly maintained. Less than an hour into our drive, the tire went flat and it took over 3 hours for it to be fixed. The repair person was not properly equipped to fix the car upon arrival. He stated he would be back “in 15 minutes” to get the rest of the parts needed to repair the tire and returned over an hour later. This ordeal delayed our move by 3-4 hours on a 17 hour trip.

Rating:

5.0

Be more clear about parking availability. Typically at a U-haul location there can exist parking for customers. I understand that might not be possible at this location, which is fine, but there needs to just be a bit more clarity during the booking process.

Rating:

1.0

1. There are two lots, not visible from each other and this is confusing, maybe add signage to the secondary lot telling people if you are there for an early morning pickup to walk around the corner. 2. What’s the point of having a “lock box” for the truck keys if all 7 lock boxes have the code entered in the lock and you can open all of them even if they are not yours. Also be smart and set different codes on each of the locks. 3. The application is worthless! I couldn’t get it to take clear pictures of my drivers license. The iPhone 16 was taking clear pictures but your app just blurred everything and kept asking to retake the picture. 4. The app when checking out the truck wanted pictures of all sides of the truck but wouldn’t upload the pictures. No error or any other reason for why it wasn’t working. 5. After hours help from you 800 number is worthless. 6. I reserved a 26’ truck at the north avenue location because I had a storage locker there that I needed to clear out. Yall told me there were no trucks there and sent me to the loop which was an hour each way out of my way. When I got to the north avenue location there were two 26’ trucks sitting there that didn’t get picked up till 11am. Why was I forced to drive 2 hours out of my way at 5:30 when there were trucks at the place I reserved to pick it up at.? This was a horrible experience and waisted several hours of my time for no reason.

Rating:

1.0

DO NOT DROP OFF HERE. Had to dispute charges due to this locations negligence. Unsafe location as well.

Rating:

5.0

The nice gentleman at the Uhal was such a great help!!!! Our reservation said to pick up and drop off at Lees Auto Clinic. When we got there, the Uhal system had us picking up at a different location. Not what's on our reservation, see below. This guy told me they had a truck, just canceled our reservation, with the other pick up location that was NOT provided to us. He got us a truck and set us up! He saved the day! Reservation #: 29925923 Pick Up Location: Lees Auto Clinic 727 S Jefferson St Chicago, IL 60607 Date & Time: Tuesday, June 30, 2026 at 8:00 AM Drop Off Location: Lees Auto Clinic 727 S Jefferson St Chicago, IL 60607 Date & Time: Tuesday, June 30, 2026 at 3:00 PM

Rating:

1.0

It was a whole scavenger hunt to get the truck, the tank was on E and I paid for a pack of 12 moving blankets and got 6. I could get no assistance My original pickup was supposed to be in McCook they canceled on the day before move and I was sent to a location downtown 40 min away charging an extra 300 & having to pay $200 to fill up the truck so I could get back to my house was ridiculous!

Rating:

1.0

Terrible experience. Charged me for things I didn’t ask for; wasn’t honest about the actual gas level! Waited 40 mins for someone to help after being told I had to go through U-Haul; they ended up helping. Then Marcus slammed the door because I was in a hurry. Stay away! Go to a U-Haul location! Better service there

Rating:

5.0

Great place to pickup a Uhaul. It was easy to check out the vehicle and leave the parking lot. The vehicle was in perfect condition. Absolutely no issues or surprises.

Rating:

5.0

Very good to work with and easy pick up! Very professional and respectful.

Rating:

1.0

Did not have equipment I ordered, parked in area that made taking pictures difficult.

Rating:

1.0

Hard to figure out how to drop off.

Rating:

5.0

The role of the app (required / not required) is confusing and wastes time.

Rating:

5.0

Marcus helped us out and he was terrific. You need to make sure you keep him as he represents the brand well.

Rating:

1.0

Have the keys to the vehicles at the site. Don’t use a site to a business that isn’t opened. Don’t change reservations without informing customers.

Rating:

3.0

Gas was basically empty upon pickup. No dolly and no suitable parking space when going to return the truck.

Rating:

5.0

Such a good van! New, reliable and easy to drive. Being able to adjust the reservation online was great too. Thank you!

Rating:

4.0

Moe was very helpful in navigating the process of renting through the app.

Rating:

5.0

Nothing to improve it was easy

Rating:

5.0

When doing the online check in. When at the verification page, there should be a option to upload a picture of your passport or lease instead of only taking a picture

Rating:

5.0

Excellent service and free auto advice for my ‘67 Pontiac. Will definitely use again!

Rating:

1.0

It was sketchy. Also you gave me places for pickup and drop off not even close to where i requested and then charged me extra money because i put miles on the truck I had to drive ten miles to pickup the truck and a extra 5 to drop it off Your 800 number is a joke no one answers

Rating:

5.0

Fast, excellent service