DO NOT DROP OFF HERE. Had to dispute charges due to this locations negligence. Unsafe location as well.
William D
Customer Reviews for Lees Auto Clinic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The nice gentleman at the Uhal was such a great help!!!! Our reservation said to pick up and drop off at Lees Auto Clinic. When we got there, the Uhal system had us picking up at a different location. Not what's on our reservation, see below. This guy told me they had a truck, just canceled our reservation, with the other pick up location that was NOT provided to us. He got us a truck and set us up! He saved the day! Reservation #: 29925923 Pick Up Location: Lees Auto Clinic 727 S Jefferson St Chicago, IL 60607 Date & Time: Tuesday, June 30, 2026 at 8:00 AM Drop Off Location: Lees Auto Clinic 727 S Jefferson St Chicago, IL 60607 Date & Time: Tuesday, June 30, 2026 at 3:00 PM
Beth MIt was a whole scavenger hunt to get the truck, the tank was on E and I paid for a pack of 12 moving blankets and got 6. I could get no assistance My original pickup was supposed to be in McCook they canceled on the day before move and I was sent to a location downtown 40 min away charging an extra 300 & having to pay $200 to fill up the truck so I could get back to my house was ridiculous!
Candice GTerrible experience. Charged me for things I didn’t ask for; wasn’t honest about the actual gas level! Waited 40 mins for someone to help after being told I had to go through U-Haul; they ended up helping. Then Marcus slammed the door because I was in a hurry. Stay away! Go to a U-Haul location! Better service there
TAJA GGreat place to pickup a Uhaul. It was easy to check out the vehicle and leave the parking lot. The vehicle was in perfect condition. Absolutely no issues or surprises.
Joseph RVery good to work with and easy pick up! Very professional and respectful.
Marilyn SDid not have equipment I ordered, parked in area that made taking pictures difficult.
Daniel WHard to figure out how to drop off.
Logan AThe role of the app (required / not required) is confusing and wastes time.
Bryan HMarcus helped us out and he was terrific. You need to make sure you keep him as he represents the brand well.
Andre BHave the keys to the vehicles at the site. Don’t use a site to a business that isn’t opened. Don’t change reservations without informing customers.
Nicole FGas was basically empty upon pickup. No dolly and no suitable parking space when going to return the truck.
THOMAS LSuch a good van! New, reliable and easy to drive. Being able to adjust the reservation online was great too. Thank you!
Amanda AMoe was very helpful in navigating the process of renting through the app.
James BNothing to improve it was easy
Samantha AWhen doing the online check in. When at the verification page, there should be a option to upload a picture of your passport or lease instead of only taking a picture
Dev PExcellent service and free auto advice for my ‘67 Pontiac. Will definitely use again!
Ralph JIt was sketchy. Also you gave me places for pickup and drop off not even close to where i requested and then charged me extra money because i put miles on the truck I had to drive ten miles to pickup the truck and a extra 5 to drop it off Your 800 number is a joke no one answers
Steven KFast, excellent service
Jasmine LThey just started doing U-Haul rentals and were very friendly in helping me get set up with my rental. Very convenient location if you're in/near the loop and great service, I'll definitely be using them again for my next move
Ashton C