Customer Reviews for Lees Auto Repair
(U-Haul Neighborhood Dealer)

137 reviews

9123 E Southern Ave Ste 101   Mesa, AZ 85209

(480) 983-2275

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 11 am - 3 pm
  • Sun: 1 pm - 5 pm
Special Operating Hours
  • 1/18/2022 - 6/3/2022: 8:00 am - 5:00 pm

Services at this Location:

Contact Us

(480) 983-2275

9123 E Southern Ave Ste 101
Mesa, AZ 85209

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 11 am - 3 pm
  • Sun: 1 pm - 5 pm
Special Operating Hours
  • 1/18/2022 - 6/3/2022: 8:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer service was awesome

Brandi P. 
Rating:
1.0

Customer did not leave a comment.

JONATHAN K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

JACOB C. 
Rating:
5.0

Ever since my Oct 13th rental, you have been using my email for other people's rentals. They are not getting their emails, I am. I am rick91602@yahoo.com. Please flush from your system or stop using my rental agreement as a boilerplate. Really don't want their emails.

DIANE J. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Spencer C. 
Rating:
5.0

So, Iwas contract 81381759, and I received my emails at my email address of rick91602@yahoo.com. Somehow, I am also receiving other peoples emails at my address: 81618333 00011178 81702766 Would be most helpful if they got there emails instead of myself. Thank you.

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

david O. 
Rating:
5.0

Keep up the great job

MARIA A. 
Rating:
4.0

Would have liked to see the front line workers wearing masks.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

WAYNE A. 
Rating:
5.0

Super fast and easy service. The man and woman were very friendly and definitely went above and beyond to help me with my rental.

Jennifer P. 
Rating:
5.0

Your company needs to have the equipment at the designated place promised! Very very frustrating- but was not the fault of the individual location.

Larry A. 
Rating:
3.0

Do not charge the customer a second day fee when you called and spoke with the rental place about an extra hour and they agreed not to charge for a second day and when you receive the credit card statement an extra day was billed. Terrible!

WALTER M. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Quick and easy

john M. 
Rating:
5.0

Customer did not leave a comment.

Wendy G. 
Rating:
3.0

Customer did not leave a comment.

EDSON L. 
Rating:
4.0

drop off was fine

MICHAEL R. 
Rating:
5.0

Very courteous staff

Brad C. 
Rating:
5.0

Customer did not leave a comment.

Alberto L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

When I dropped off truck they were not open so I called number and left a message that I dropped off the truck and would come back tomorrow for checkout. The young man called me at 3:30 when they closed at 5. And he had a attitude stating i had to come back before they closed or i would get charged another day. J really wasn't impressed with his customer service skills. Very unprofessional.

Pamela F. 
Rating:
4.0

I had scheduled a truck about 2 weeks ahead of time and then called twice to have truck not available, but ended up having to rent smaller truck with a trailer. And had to pick up 3 hours later than anticipated which made for a very hectic day as we had to go 3 hrs away to storage. But both pick up and drop off were easy and the people very nice.

Shirley I. 
Rating:
5.0

Customer did not leave a comment.

Alexandra N. 
Rating:
5.0

Had the truck we needed no hassle and was treated very nice by a nice lady< very helpful and brought the truck up to us. And we were on our way. Thank you again>

Walter G. 
Rating:
5.0

Was very happy with my experience. Had a flat tire on the trailer just before we left for our vacation. Called Lees Auto Repair and within 45 min we were on the road with a new tire. Great customer service

Andrew H. 
Rating:
2.0

I did on line....it was not convenient at all. I will never rent from uhaul Again. Your online rental needs to be shortened and more user friendly.

Cynthia B. 
Rating:
1.0

Have the store open during posted business hours. Online check in needs to be explained better or over hauled completely.

Stephen M. 
Rating:
3.0

Customer did not leave a comment.

Kurt W. 
Rating:
5.0

Customer did not leave a comment.

JAMES A O. 
Rating:
5.0

Customer did not leave a comment.

penny P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Rusty D. 
Rating:
5.0

Get rid of the Trump Flags

Ellen J. 
Rating:
5.0

Everyone was super helpful and made my safety their number one priority.

Zarin W. 
Rating:
5.0

Customer did not leave a comment.

Gail H. 
Rating:
5.0

excellent job. Pleasure to do business with.

Allan E. 
Rating:
5.0

Customer did not leave a comment.

Tanita K. 
Rating:
5.0

The staff was very friendly and got me in and out quickly.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
4.0

We had a good experience with u haul—. Nice not to have any problems- did most of it on line and it all went well- Thanks

James V. 
Rating:
5.0

Customer did not leave a comment.

Jeanette D. 
Rating:
5.0

Customer did not leave a comment.

Gail H. 
Rating:
3.0

Sat hrs were only 11am to 3pm. Seems like weekends would be a busy time for rentals. I got there about 10:40 am. As with many uhaul locations, it was practically invisible from the street. No signs.

ROBERT L. 
Rating:
2.0

It was the worst trip .We reserve one trailer and had to take another.It took for ever to get done.

Carl W. 
Rating:
5.0

Great people there at Lee's' automotive. Friendly and helpful staff.

ELIJAH A. 
Rating:
5.0

Nothing they went above and beyond to get me hooked up and on my way

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Ashli T. 
Rating:
5.0

Excellent customer service. This location went above and beyond my expectations. Nice family owned business who truly care about their customers. Very accommodating. Would definitely recommend to others.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
3.0

Process to return truck tedious and very time consuming. Phone/internet process of returning truck had multiple failures, Place of return further away from home than original destination. I took us 1 1/2 hrs of talking on phone with several Uhaul agents to assist us in returning the truck at dropoff, not all agents knew correct instructions, very disappointed in waste of time and energy!!!

Eduardo M. 
Rating:
5.0

Customer did not leave a comment.

GRIFFITH S. 
Rating:
1.0

I was overcharged for over 1000 miles they also charged me or 3 gallons of gas even though i topped it off 3 blocks from the return site. I was also charged $20 for a late return even though i was told there would be no charge when I discussed the late return with the rep in Englewood CO. I called customer service to get this $400 overcharge corrected but your phone system is down. I'm very frustrated. Please call me at 480-678-8503. Darth Tesinsky

Darth T. 
Rating:
5.0

Customer did not leave a comment.

Joey S. 
Rating:
5.0

Customer did not leave a comment.

Barton L. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Close by and friendly staff

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

DENISE R. 
Rating:
5.0

Everything went very smooth. Showed up to the drop off location. An employee noticed me pull in and directed me to the location to drop the trailer. Employee (did not get name) was ready and very helpful. My trailer was unhooked, contract closed and we were on the road. Very efficient.

Kevin A. 
Rating:
3.0

Customer did not leave a comment.

ELSIE A. 
Rating:
4.0

Customer did not leave a comment.

Judith B. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

KERENSA N. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN E. 
Rating:
5.0

Very friendly

Rod H. 
Rating:
1.0

Too expensive for my needs

Roberta S. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
3.0

I dropped off my trailer but someone still called me to ask when I was dropping it off. Luckily, it was handled swiftly. But the process was a bit confusing!

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Clifford M. 
Rating:
4.0

The trailer was 6x12, but the opening where you drive the atv in was only 5 feet and I needed 5.5. I didn't find anyplace where it stated that that would be the case. Couldn't load the atv, had to schedule it for delivery, and return the trailer, which I still had to pay for.

Terry B. 
Rating:
4.0

Customer did not leave a comment.

GAry B. 
Rating:
5.0

Amazing customer service! Will use again in a couple months to move

Danielle J. 
Rating:
5.0

Great seevice!

Nelson L. 
Rating:
5.0

Customer did not leave a comment.

Rafael V. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
4.0

Customer did not leave a comment.

Christine H. 
Rating:
5.0

Customer did not leave a comment.

Wade N. 
Rating:
5.0

Customer did not leave a comment.

Melvin S. 
Rating:
5.0

They were so helpful and understanding, as we were late due to a medical emergency.

Gordon L. 
Rating:
1.0

Confirmed appointment the day before, but appointment didn't actually get scheduled. Arrived on time, but not able to get truck due to not being scheduled correctly. Needed to wait an extra hour for office to open to get rescheduled. Spoke with three different people over the phone, each with a different explanation about what happened.

Alex W. 
Rating:
5.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

fast and friendly staff

Carl V. 
Rating:
4.0

my original pickup location was changed to a facility that was 25 miles further. Nothing was done to compensate us for the additional miles driven or time taken away. The emails I have received seem like they are to placate the customer and not move on nor address what went wrong. Extremely bad taste in our mouth from U-Haul. The site that we had to pickup the trailer was not even in the top 18 facilities close to us. I will not hesitate to let people know my feelings about this and the lack of any help to resolve this. You make a reservation almost 3 weeks prior to using would think they would make sure there was a trailer close to your original pickup location.... very very poor

mike G. 
Rating:
5.0

Quick and easy in and out. Tara was especially helpful and friendly.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Kelly P. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Very friendly and helpful

Gregory F. 
Rating:
5.0

Great experience! Lee's is top notch- 5 stars! Will return as this was our best experience renting a Uhaul truck! Amazing team of folks working there! Thank you! ***Highly recommended•••

Heather D. 
Rating:
5.0

Our experience was amazing! Lee's auto repair personnel was so helpful. Upon return, it was was super easy. Highly recommended 5 stars! Will be returning to this location in the future, as we use Uhaul services quite a bit.

Heather D. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
No reviews have been submitted for this location.

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