Customer Reviews for Lees Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing.

Rating:

3.0

The truck was filthy full of dried up mud was not clean at all I returned cleaned washed it swept it because I do do not want to be charged the $25 fee

Rating:

2.0

The owner is very rude and left threatening messages on my answering machine,multiple times. The encounter was so uncomfortable that I ended up handling the return date reschedule,and aby other issues before the drop off with Uhaul Main company number instead of getting disrespect,attitude and threats from the owner of the location I rented from.

Rating:

2.0

The owner was very rude at the time of pickup just because they couldn't leave an hour early to drink beer. Was charged an extra $20 compared to my invoice.

Rating:

4.0

Guy meet me on time and took the keys and I left

Rating:

2.0

Clean up equipment better Make sure the hitch is more securely tightened on the ball. For the first short while the trailer would lose continuity through the ball connection and the truck indicate the trailer lights were faulty or the trailer was disconnected from the truck. This even persisted after it was loaded. I final took a good size wrench to it and tightened it down. Some of the connectors were dirty too and I had to clean them to improve the connections.

Rating:

3.0

The u-haul app is incredibly slow and frustrating. It took me 45 mins to get through the rental and it wouldn't load to do the return at all. Very disappointed.

Rating:

2.0

I attempted to pick the truck up after hours using the app which is virtually useless. Finally found support phone number and followed her directions for an hour before finally giving up due to frustration and endless problems such as web site scanner not working, locating the key box, unacceptable face shots, getting the app to work, and more. When I finally did get the code for the key box the next day after speaking with support over another hour. The direction for opening the box was nothing like the box at the location. Would think all of them would be universal. Very poor and frustrating experience. Never again

Rating:

5.0

This location is easy to find. Clean and staff is very helpful

Rating:

2.0

This is 2nd time I rented a truck. Both times were aweful trying to do process to retrieve my truck. Service aweful. Had to call customer service both times. 1st one, representative had to complete process by phone. I put gas in to bring gauge back to what it was when picked up. I was charged on top if that $33+ for gas even though I left gas tank exactly at same level as when I picked up. 2nd time, same issue with process, over an hour of my reserved time trying to get the truck. Very frustrating

Rating:

3.0

There wasnt anyone on site. I left the trailer after calling the 800 number

Rating:

5.0

Don't change anything, great customer service and the owner makes sure you understand everything that you need to know about the rental before you leave

Rating:

5.0

Great place. Terry super helpful

Rating:

5.0

Have used this location before. Nice guy. Easy drop off.

Rating:

5.0

Thank you for the service

Rating:

5.0

Lee is a good guy

Rating:

4.0

I dropped off after hours and did not expect personnelto be there. I received emails through every step of the process but never received one that the trailer was returned. This was extremely frustrating since it was 11pm in an unfamiliar city and I didn't want to just leave it. Once i hit continue it said my transaction was complete and would receive email shortly- never happened.

Rating:

3.0

So they close at 1200 every day and have a family sit down meal. They said you guys b know they are closed at 1200 but still schedule people. The one gentleman was very upset I came in and yelled at someone else why didn’t you lock the door. So is it possible or not have 1200 available on the schedule?

Rating:

5.0

I'm very disappointed in the resolution of my return problem.

Rating:

1.0

I was scammed by the owner. I reserved online and specifically declined insurance coverage. Location added insurance coverage without authorization and told me it was "taxes and regular charges" and gave me an ink jet printed receipt that was almost unreadable.

Rating:

5.0

The Move Help was excellent. Very good customer service from Caitlyn the movers Tyler Brown and Shane were fantastic. Great overall experience.

Rating:

4.0

I had trouble finding the carport with the lockbox. The lockbox should be easier to locate.

Rating:

3.0

Van was not swept out prior to my use. Contract said tank was 7/8 but when I got in it was closer to 3/4. I only went 69 miles, put more than $20 in gas. Gauge was clearly 7/8 when returned, but dealer noted less and charged me extra for gas. Returned in 2 days instead of three and still charged for 3. Overall disappointment.

Rating:

2.0

Trying to work with Uhaul is a fucking joke. Will never work them again.

Rating:

1.0

I reserved a truck for 8:30am. I tried multiple times through the week to call and confirm my reservation like my automated text had prompted, and the phone either rang with no response, or one time he picked up, told me he was with a customer and told me to call back in 20 minutes. When I reattempted 20 minutes later, he was closed for the day. I got to the store at 8:30am. His store did not open until 9:00am. I was supposed to be able to do mobile pickup, but this unsuccessful after multiple tries, even with uhual dispatch on the phone. It was after 9:00am, and I called uhaul for help since I was now over 30 minutes with my move. They were unable to reach him as well. He finally showed up at 9:15-9:20am and completed my rental. When I returned the truck, I returned it with the 1/4 tank of gas like I supposed to, and he is reporting that I returned it with only an 1/8. I will never use this service again.

Rating:

5.0

very nice experience very helpfulf. Dont change a thing

Rating:

1.0

I wish I could attach images to this message to show the photos of sighs this guy has taped up about deadbeat Uhaul customers with a list of their names and a pic of a sign that says he will not accept debit cards for Uhaul rentals because of deadbeats. I had to use my credit card because he wouldn't take a debit card. My yerrible experience started when I called the man Monday Morning to confirm my reservation. He told me he had other more pressing matters to deal with, that he wasn't concerned about me or my Uhaul reservation. I told him I just needed to confirm my reservation for a cargo van at noon. He told me he wasn't going to check and that if I needed to rent a Uhaul, that it wouldn't be at noon because he goes to lunch then. He rudely told me I had to be there at 11 or 1 if I wanted you rent from him and hung up on me. When I got there at 11 to pick up my rental he was very rude and had an attitude. This is no way to treat a paying customer. If I wasn't in a bind, I'd not bothered with the rental. Thankfully, there's a new Penske yuck rental just a mile down the road. The next time I require a van or truck rental, I'll use them. This was a horrible experience!

Rating:

2.0

I would not rent a Uhaul from Lee's self storage in the future. He was not very accommodating. I reserved a pick up at noon and he said that was his lunchtime. He informed me that I should only rent locally and not use the online Uhaul website. It seemed like I was inconveniencing him to pick my reserved rental. Not good customer service.

Rating:

3.0

Installed new belts on the appliance dolly the belts were all Toro and did not real well upstairs

Rating:

5.0

Don't change a thing! Very helpful and friendly!

Rating:

5.0

I never got in the facility. It was a drop off

Rating:

5.0

Very friendly and helpful. Made the stress of moving so much easier.

Rating:

3.0

Checking in was a pain unless I created an account. Had trouble getting internet connection then had to create an account.

Rating:

3.0

Very remote location. Terry was very nice. Simple drop off.

Rating:

3.0

I’m not happy that I had to pay the extra cause I couldn’t move the day I wanted to due to sever weather and tornado that kept me from moving the planned day. However thanks again!

Rating:

4.0

I was very disappointed when I got to the site to pickup my 15 foot truck only to find out it was double booked and they didn’t have one for me. I was there for over 1hour while a person was renting another but there was a problem and she could not get it so I was able to get that one. This is the second time this has happened to me and it’s very disappointing to get told you don’t have a truck to rent when you get to the site.

Rating:

1.0

The agent was rude and disrespectful. I had a booking at 9 AM and I called up the location twice to let them know I will be late and they did not pick up the phone. When I arrived at the location they had canceled my reservation. This is very unprofessional in my opinion! They should have called me to confirm if I was going to come and get the rental or not! Once I arrived at the location the office was closed, I called the number provided to me by U haul and the agent blamed me that I must have dialed the wrong number. Again VERY unprofessional. I had also declined the insurance but the agent added that on to my booking without consulting with me. Again VERY unprofessional! I showed the agent that I had called at my pick up time and that I did not dial the wrong number they snatched the keys and threated that they will cancel my reservation and I can go get it from some place else! HOW UNPROFESSIONAL IS THAT U HAUL???? In my opinion this location should be delisted as an authorized U HAUL location. I did not have a pleasant experience.

Rating:

1.0

The location had awful customer service. I would not recommend Lee’s Self Storage to anyone. They were unhelpful and rude. There was no explanation of what we’re paying for ie. insurance was added without asking or explanation. When asked questions he was unable to answer therefore had to call the regional number which added a significant amount of time to travel. Changed our pickup location just so we didn’t have to interact with him again.

Rating:

2.0

Vehicle was fine but the guy working the counter at Lees has zero customer service skills. Had to stand there while he was on an obvious personal call telling someone how his brother stole from him. Real gruff demeanor flippant attitude. At the end I’m standing there waiting for him to tell me the process was complete and I could go final he spoke treats ppl like jerks

Rating:

1.0

The person who ran ran the U-haul said he "did this for eight years and it wasn't worth his time". He didn't seem to care about how much of my time he was taking, what condition the truck was in, and he seemed to see how rude he could be while still having me as a customer. "Do you want the truck or not?"

Rating:

1.0

I had the truck for two hours didnt go under the gas level n the most 8-10 @.79 per mile.Ridiculous.It was a 19.99 truck n he charged me 100$. bullshit.I will see u in court.Then what company doesnt give u a reciept on the spot he said call 30 minutes n he will have a total.HORRIBLE service,super rude n extremely slow.Muddy as hell parking lot.I WILL get at Least70$ back. not payiny 100$. All hell going to break loose messing w/ my earned money n me.NOT EXCEPTABLE

Rating:

3.0

Clean the vehicle. There was mud everywhere (that I sent before I took it) and they still charged me for cleaning because they left mud. The passenger seat was wet and the van smelled like cigarettes and fabric softener.

Rating:

1.0

They charged me $67 dollars. For something that was $40.00 eill never go there agin

Rating:

2.0

Owner of pickup location was 15 minutes late for my appointment, holding up myself and my moving helpers. The truck bed wasn't clean - it was covered with fabric softener, making it extremely slippery. The truck itself was in good shape and exactly what we needed.

Rating:

3.0

Weird vibe. The owner is okay but the customer service tact isn't there. Another worker there seemed angry. I had trouble with the mobile self-check-in process. The owner did say that about 50% of people have problems with it.

Rating:

5.0

Very efficient and friendly rental process. Provided assistance on hook-up procedure.

Rating:

5.0

Great service

Rating:

1.0

The guy there was rude and ignorant. I will never rent from there again. I'll be referring people to Schwinn's on Route 66.