Legacy Staff was so helpful with the entire process.
Suellen G
Customer Reviews for Legacy Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a 4x8 trailer for my daughter to move things from college. She had never hooked up/driven with a trailer attached before. The north port location employee could offer no help in hooking up, the trailer was in a field with high overgrown grass and was not sitting on a flat surface. Thankfully she had a friend with her to help hook up and guide her out of the grass. She says the trailer was jumping all over the place and very unstable while driving. Once she added some weight she was able to drive it 4.5 hrs home, we unloaded and went to return at a local U-Haul dealer that we use often. I was driving the empty trailer to return and experienced the unstability and very jumpy trailer. When returning we noticed one of the tires was in such poor condition that was causing the trailer to act as such. I do not think the north port location inspected the tires or maintains equipment. Very scary to drive and very thankful my daughter made it home safely. Would not recommend the northport location.
Tara GEasy drop off - big lot - convenient location
John JThe lady who helped me was very nice and did all the paperwork properly
Robert LFolks at legacy automotive were awesome but I rented a truck for 2 days and only used it for 6 hours and was charged for 2 days. I would have thought I would get an adjustment from U-Haul…Disappointing
Tom EDropped off on a Sunday nobody there instructions were somewhat vague, but got the job done
Arnold OI have two videos, one prior to leaving the location and one returning, while I have not reviewed the billing at this moment, I will submit both videos depending on the billing. I returned the truck with a bit more fuel in it then when I got it, the cab while bearable was not really clean, the cargo area had not been cleaned or swept out as alluded to by the sticker on the dashboard. I do not blame legacy for having to drive over an hour to pick up the truck, I do hold accountable the two uhaul providers in demopolis al for not being able to provide any answers or a vehicle.
Terry BThis location was wonderful
DANIEL BLocation is not big enough to pull into lot and hook up trailer and the lot with toy hauler was muddy and my personal vehicle had to winch the uhaul 26’ out and pull toy hauler out as well. NOT COOL!! Area manager was called to lot, he was unable with his to be of any service to get it ( toy hauler) out cause his truck would get stuck he said. Lot needs to more accessible and have gravel or asphalt
Patricia WThe trailer was parked in a grassy area should have some gravel added, it was muddy so a bit difficult to get the trailer out of the lot since we had a ton of rain the 2 days before I rented the trailer. The staff did say they were planning to put some gravel down soon.
DAVID T