I was leased a truck through the 800# after the walk in location was closed that had no AC working properly. It blew nothing but hot air where we have been near 89+ degrees outside. My kid and I had to ride in a hot truck even though we let windows down it still was hot for our move. The staff at that location also went out to the truck when I returned it the next day and the young man who checked it also agreed that the AC was not working..!! I went back and forth with the front desk clerk who knew nothing not even what type of gas the trucks used. As well as the customer service online was supposed to make note of this. I was told that it had to go to area manager to check the truck and I would get a call but no one has called me yet and it has been several days now & no call & no adjustment on my credit card for you all allowing a truck that had issues to be rented it out to anyone and to me as a senior citizen. When I spoke to everyone about this I was told that I should have called roadside service at 9pm at night & wait..!! What could they have done about a hot truck when they leased to me the last truck….?? I expect a credit to be applied back to my credit card for this awful experience from truck to staff..!!
Barb C
Customer Reviews for Legacy Pack N Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Air conditioner didn't cool the cab - not a great experience for moving in July in Texas. The final price was a lot higher than the teaser rate of $29 or whatever it was - ended up more like $85 with insurance, fees, and taxes. Otherwise, everything else was very good.
Thomas FI had very hard time to get the truck from that place. When I reached the location @4:00 pm, it was closed and no trace of U-Haul truck or anything. I had to call and wait about 38 minutes to get help from Uhaul and she directed me how to in details. I got out with the truck around 5:45. I also told her that the fuel indicator shows little below or at the quarter line. I returned the truck around 4:30 on the next day and made sure the fuel gage shows exactly the same as I took it out. The trip meter shows 40 miles that I set up at the beginning. I just got the receipt which shows they charge me for 44 miles which is 4 miles more then I used, charge me $13.50 for extra 3 gallon gas which shouldn't be my consumption as I explain above. On top of that, they charge me for TWO DAYS! I took the truck on 6/13 @5:30 pm (explained above) and returned on 6/14 @4:30 pm, is that qualify for 2 day charge? Bottom line these people are untrustworthy dishonest, and I will never user their service.
Mashiur RGreat easy experience. The owner was extremely friendly and helpful.
Kiera SEasy to pick up and return, although app doesn't fully explain how to return.
JIMMY RGreat experience, no improvements needed!
Amy CThe staff was extremely friendly and helpful. He guided me through the process and set proper expectations. Much better than renting from a big box hardware store or storage facility. I will be using them again for another need in a few weeks.
PATRICK LI went to this location and they didn’t have a truck and boom MARY MADE IT HAPPEN.. TRUCK WAS CLEAN FULL OF GAS WND CUSTOMERS SERVICE EXCEEDED ANY OTHER U-HAUL EXPERIENCE 🤩
LAQUANA DThey were very helpful and kind and patient with me throughout this renting process. I will definitely rent from them again.
JENENE MTruck was dirty and still had poles and hangers from whoever previously moved it. I had to clean there mess to make sure I wasn’t charged for it. It took me 20 min of refreshing the U-Haul page to give me access to keep the photos I was taken. Before it was taking them but not uploading them. When I dropped the truck off the app said thank you and have a nice day. Only to find out when I got home the truck was still pending photos that I had to go back and take.
Reese M