Three or 4 trucks parked on a remote lot with no help or service. Pretty low end.
Stefan J
Customer Reviews for Lehigh Yard
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The dolly I wanted was not available, and this was not told me ahead of time.
Grant GArea too dark to take photos of vehicle. App continually failed
BRIAN Vthe remote checkin and checkout using the app was cumbersome.
Todd FThe guy on site was sooo nice, but the online check in process is a freaking hassle. I submitted my ID over an hour before my pickup time, and for some reason upon arrival, I had to try submitting it through the app again only for it to keep getting rejected. My pickup time was 1pm and I didn’t leave until 1:40. The customer service line is useless and kept me on hold for 10+ minutes. The guy on site was great, but I will never use uhaul again. I’d rather go through Home Depot or literally anybody else.
Kaleigh DU-haul application is awful. Had to use the browser since the app would not pick up location using the GPS or scanning the barcode.
YEVHEN BThe location is fine, but there’s no lighting in the early morning so it was difficult to see. Also, our U-Haul was pulled right up to a soil bank and another U-Haul was parked directly behind us in which we had to do a 100 point turn to get out of the space. The other U-Haul wasn’t used that day. The vehicle was decent, worked well, did what it needed to and the instructions and online system worked fine as well. Thank you!
Lisa KPickup with the app failed. Manual dispatch took 30 minutes. No furniture pads in truck as requested - had to drive to another location to pickup. Total delay was 60 minutes.
Mark DThe automated process of picking up and returning vehicle was very frustrating compared to locations that have employees on-site
Ryan RIn general, not a fan of the fully virtual rental experience, but my experience worked out well and the truck rate was cheaper when using this location. App could be a bit clearer with directions at times (like pictures to take or letting you know when the contract is actually "closed out", but managed to navigate it successfully. Overall a good experience.
Noel MThe UHaul app is terrible. It didn't work. Also, I never received an email receipt for my rental.
Joel NPickup and return using app was horrible. No place to park my car
THOMAS DIt was dark when I returned the equipment. The instructions are not very clear and confusing at times. Return process was cumbersome and painfully timetaking.
Dhirendra JThe app gave me a lot of problems
Benjamin MVehicle was in disrepair. I files a report because the transmission was potentially dangerous. App was horrible to use I filled out everything ahead of time including a photo of my license. I get to the location and I have to fill it out again. I have a 5 bar signal on my phone and it can’t seem to locate me. Nothing but a thank you when I report the vehicles problems. Normally some would say. Is there something I can do to thank you for saving a potential lawsuit? I could have hit somebody because the vehicle would not drop into first gear when coming to a stop. I had to put it in neutral and keep strong pressure on the brake to avoid hitting someone in front of me.
Barry CWhen reserving a rental van, I chose to rent from in-person location, but I was then directed to a location which was virtual only. Given my choice, the website should have referred me only to locations that provided in-person rentals. The U-Haul app is "clunky" at best, such that both my pick up and rental took a lot longer than I would expect. Upon return, I got stuck in the app in an endless loop, had to contact customer service where they told me to check in on-line using the browser in my phone. Thankfully this worked. Another customer, trying to pick up a truck at the same time I was returning my van had the same experience. When I rent a car at Hertz, they automatically send an E-mail with my receipt. However, hours after returning my van, I had to contact U-Haul customer service to get them to send me my receipt. Once I had the van, it was clean, worked perfectly, came with the 5 furniture pads I needed (not the 10 advertised - but that was OK), was a good experience. U-Haul just needs to overhaul their app, bring it up to the standards of other companies'.
Chris MIt was unclear when booking this was a location with no personnel. I was given the choice of counter service or mobile. I did not choose mobile. The process was confusing and I was then denied the rental by the system. I called the local number and he had to put everything through manually. He did help me but he was impatient, rude, cut me off mid sentence multiple times by shouting MA’AM… this man should never deal with the public. I own by own multi million dollar business and he made me feel like a moron. Worst experience ever.
Charmaine CThe Pick-up experience was less than desirable(it wasn’t clearly visible from the street, no signage, no address marker, near by businesses also Didn’t know where this place was and Added other U-HAUL customers are CONSTANTLY, bugging them asking where is the U-Haul storefront. However, the 10’ U-Haul Truck itself, was Great!
Steph SI rent trucks/Vans about five or six times a year. The issue I run into at this specific pick-up location is (I believe) the cell phone service is very poor (I use T-Mobile) and therefore it takes (literally) and hour or so to get the photos to upload for checkout and return. That's pretty frustrating. The time on hold trying to fix the issue, when they won't upload also took about 25 minutes. The app seems to be visually designed well but I've had similar issues at other U-Haul pickup locations, not quite as long as this one, but still 30 to 40 minutes. I'm not certain it's actually the cell coverage, might just be the uploads of pictures is just poorly designed. This is also a piece of the process that cannot be done prior to picking up. Having a person or a quick number for just the folks trying to efficiently pick up a vehicle and get to work would make it a much better experience, and more likely to use U-Haul again.
Ryan BGive the code for the box out in the check in email/text so we don’t have to call and be on hold out have it take 30 min to finally get code/ re:mobile check-in
HEIDI DUnfortunately, the battery for our truck was dead when we arrived. Thankfully, customer service was good and got us access to a cargo van at the same location. No issues with that one, however, it was not optimal since we really needed the larger truck. Other than that, things went smoothly at this location.
Samantha YI was told by a Uhaul agent on the phone the evening befor that this location would allow me to check in with a live person not online. When I arrived there was a hand written sign pointing to the trucks and saying "no office." I proceeded through the online check in ,but no keys were available for the truck I rented. After waiting about 10 minutes on hold an agent helped me but there were only keys available for a truck that was twice the size. As I had movers arranged at certain times I had to use this truck. It was very stressful to navigate in this large vehicle and our belongings weren''t secure in the back because it was too large. Overall this was not acceptable as there were 3 trucks the size I had requested sitting there with no keys.. Poor Service
Stephanie GUhaul was great. Easy pickup and drop off. Customer service was available and thorough.
Je hGot charged for a utility dolly that I was never given, and a rather confusing location overall
DEVON MPickup took an hour
David Fit would be helpful for customers to know before they arrive that there is no office for this location. additionally, that customers should use a mobile browser rather than the U-Haul app to check out and return their rentals as the app cannot find the location for returns.
Natural DI would not recommend this location due to the truck I rented not being available and the fact that I had to track down a person to solve the problem. Once I found a person the rental was ok. I also still don’t have a receipt from my day either and my rental no longer appears in the app. So overall not a positive customer experience. I was able to get my small moving done but not without hiccups.
Jennifer CTruck I reserved was not ready until 3 hours later, it also was not the truck I reserved.
Emma NSelf service was not intuitive, difficult to get truck, had to call another location for help.
Sara BI just had a little trouble submitting some of the contact information online but overall it was great.
Gemimah EAfter rental support was extremely helpful. I believe the regional manager named Carmen (?, phone number was 773-895-3646) was extremely helpful. I left my late grandfathers pocket knife in the truck by accident. On a Friday night he was available to give me access back to the truck. I found the knife right on the seat thanks to him. The knife had large sentimental value to me. I very much appreciate his help.
James SCharged me 20 dollars for an after hours service fee when I returned the truck after 2 hours of use (2pm). Also, the truck I originally rented was not available for use, causing me to have to use a different vehicle, but get stuck with the cost of the truck I originally had.
Jessica PWe got our vehicle late by an hour since we never got a code. Then once customer service gave us the code we were able to get to the truck. The truck had a dead battery so we had to jump start it and lost more time than we originally had.Made our move more stressful than it had to.
Rogelio VOrdered 2 furniture dolly's and they weren't in the uhaul when I got it. Customer service rep said I could talk to the personnel when I dropped off the uhaul about getting refunded for those and there was literally no one there where I dropped it off lmao
KEVIN NThe equipment I reserved was not available. No one there to help you even though I called repeatedly(no one ever called back) because your uhaul ap is a nightmare. TERRIBLE EXPERIENCE. Truck wasn’t cleaned and equipment I asked for was not there. I stood in the cold and snow for 45 minutes freezing!!
Robert AThe reservation process was horrendous. I had a truck confirmed for the Milwaukee Ave location and was told I could check in at the desk, but the office is closed on Sunday there, AND there was no truck in the parking lot. My reservation never showed up in my Uhaul account. I called support and got help with changing the reservation to a different location. I was told I could go to the desk there and pick up the keys. There was no desk at that location, just the 24x7 truck share setup. Since the reservation still wasn't showing in my account, I started a new reservation at the site and was finally able to secure a truck. Moral of the story: don't bother speaking with Uhaul support. They don't have correct info.
Joel NPOOR POOR CUSTOMER SERVICE
Cynthia GNO FUEL in the truck! COME ON!!! That's not cool to pick up a truck with no gas. WTF?!
Craig CSince this is a remote location - better communication as to what to expect - other than just trucks parked with little signage
Mitchell LThere is not an office or person present at the location. They did not have the dolly that I had ordered when I reserved the rental, and I still got charged for it even though they said they would take it off.
Steve SI would recommend someone who has used a Uhaul to use that location but not a new person.
Megan N1) Web site to make reservation freezing way too often! 2) Way too many follow-up emails for confirmation, then additional messages with the contract, then again the same contact along with the receipt etc... We received over a dozen email to rent a van for four hours... You may see this enormous amount of email as "customer service" but in reality is ANNOYING and close to spamming!
Jorge VFront cabin very dusty Rear cargo not swept Blankets and dolly dont know why was in cargo It was inconvenience for me
Sam KInstruction is so complicated, its like we playing a game! No clear instructions, should mention about there is no office. When we drop off the car it was also lots of steps and super complicated 🥲
Uuganbayar UThe truck was filthy. Sand was everywhere. It’s literally a yard. No one was there to speak with, no one checks in or out the rentals & it shows. Hard to recommend to others or use this location again.
Ralph OThe process makes no sense. Prior to renting I have to enter all of my info with pictures. Then when I arrive, I have to redo the exact same process. WHY????!!!!
Elijah Wtwo times I used U-Haul, I found their trucks quite tired. Being inside is the opposite of luxurious experience however you cannot complain for the price, they do the job.
Yevhen BThe mobile pickup and drop off instructions should be emailed from start to finish before the reservation pickup. Also, it should be made clear when making a reservation that there will be no one at the pickup sight so any alterations for supplies, etc need to be done ahead of time.
Jessica JThe van had 11k miles on it and drove like it had over 110k steering wasn't straight oil life on 1% different pressure in all 4 tires not to mention the location I picked up at was listed as counter service then when u get there is mobile service which is annoying because it gives them the ability to overcharge on gas by saying the vehicle started with more fuel and no damage after I paid over the phone and realized I'd been scammed on gas amount and condition of the vehicle I called right back and was ignored several times overall poor experience renting from Lehigh yard
Ryan Bit was my first time to rent a truck remotely. it was confusing at first but figure things are by an agent over the phone. Just thought how older generation can and will rent a truck only by smart phone or over the phone.
art kI had to enter all My data prior to the rental and had to enter again at the rental site. Complete waste of time.
Elijah WI need a receipt!!!!!!!
Craig CIt would be better if drop-off at a different location is allowed. We were moving from Glenview to Downtown Chicago, and we had to return the truck back to Glenview and Ubered back home afterward. It was very costly.
Yuan SThis lot was a remote lot without any employees. Area where trucks were parked was dirt and under trees. Surrounding businesses unrelated to UHaul made it feel like no man's land. So, my recommendation would be to dress up the location a bit.
Jeff SThe van needed a floor vacuum but other than that, it was fairly clean. When doing self check-in off your phone, make sure you have everything loaded up like your license, credit card payment type, address, etc etc or you will be waiting a lot longer to get the key code to get the keys to the truck. You have to make sure you know what you're doing. Other than that, it was a good experience.
Steve DThe rate I was charged was wrong and it was put on wrong card. Poor costumer service. Rude
david sLager parking lot. Told me I was going to be towed and was going to charge me 25.00 for dirty exterior rained 10 days in a row.
John LThe fully remote/online pickup using the web app was horrible. Many things went wrong and it was quite difficult.
Amir JPicking up the equipment took 1 hour as the system wasn’t working. Was not able to use the system to drop the equipment back off as it kept failing.
Kenneth MThe man who answers the phone number at 224-616-5510 is very rude, extremely unhelpful, and the reason I will no longer recommend UHaul services for business rentals. I hope he treats families who are starting new chapters in their lives with more compassion and customer service than he does corporate business accounts who would be renting monthly with you.
Mike NThe location changed while we rented and we returned to the location on the paper contract not the location e-mailed to us while driving. Did not see the new location until after we dropped off
William RThe Van reeked like marijuana, aftershave and some very odd sweet smell. Something sticky was spilled on the steering wheel. I cleaned it with a cleaning wipe before driving. I ordered a dolly and blankets which were not in the van. Dont offer those items at remote pick ups if not available. I have used UHaul for many years and this was a terrible experience.
Patricia AUnpaved. Was a daylight rental, but wonder about lighting.
Marc Mwithin 10 minutes after returning my vehicle a fraudulent charge was made on the card I used to rent to van. I will not be using Uhaul in the future and will recommend others use a different service as well.
MEGAN MI had a learning curve for the pickup procedure, thought that I had preloaded all my information but the drop-off was easy.
Edward M