extremely hard to find. Incredibly time consuming and inconvenient. Difficult to figure out what to do - U Haul rep at 800 number saved the day by walking us through the process. Would NEVER recommend this to anyone. Will use Budget next time - with the $30 added on price (surprise bill) and the time consumption and terrible inconvenience, will never consider using U-Haul in the future. A complete mess and not cheaper either.
Alan B
Lehigh Yard
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glenview, IL 60026
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Customer Reviews
- 2.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThe U-Haul automation is terrible. I rented a truck and was never told or prompted someone was else rented it to. They got 9-1 and I was 1-5pm. For a ten dollar difference could have gotten any of the 4 other trucks that sat in the gravel field all day. Other customer got back late and the virtual check in took 10-15 minutes so I was stuck for a half hour. Had to call support since check in never advised me the key for my truck was not available for me to get since we both had the same rental truck. Customer support guy was unsympathetic and threatened to hang up on me because I was not happy when talking to him. Zero stars. The person less rental experience did not work for the customer but was great for U-Haul. Looking for alternate companies for future needs.
Robert NOnce lined up, 4-letter combination to get the key to the truck doesn't work so easily at all. You keep having to pull down and push up the letters ever so slightly while hoping the little metal bar moves far right. When you get the owner on the phone her puts you down. Here's an idea, get a new lock! I'm sure by now he's heard it Iver and over but refuses to do so. I am not the only one. I can guarantee you that. I'm going to go to back to Morton Grove Uhaul. It's a little further but attended nicely.
GREGORY MThis is not an office you have to call this guy and he will not answer the phone.
JEHVANEH PMy rental was to start at noon, people were returning until 1215 the same truck. They did not return it properly via the app. So as a result I could not check out. I had the licence and photo taken 4 times I had already done it few day before the rental when I was requested. Its a horrible experience and the chat agents could not help. Finally the person on call was very helpful Otherwise I would have abandoned it. There were no blankets I had added to me order and no ability to get them As a result I had to move my expensive furniture without protection
Ranjit P