The location is online only there is no help personnel.
John A
Customer Reviews for Lehigh Yard
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A little more info that there is not an attendant on site would have been helpful. The brakes on the Van were a little spongey, and the interior was a little dusty from previous user.
Robert PThe u-haul app was very confusing during pick up. We needed to start over 3 times in the freezing cold and had to call for assistance. I’m a computer programmer and your application needs some serious streamlining!
Chuck GFraud pride match suggestion over the phone, then overcharged. No contactable after that. Avoid this location.
Jongpil PI should have checked and was not aware this location has no office. The mobile application did not work properly and it was an extremely frustrating and difficult experience to pickup the truck. The truck was fine but the process to pickup and return was extremely poor.
Timothy DI will be a regular user. Thanks
David BIf ever an issue an Asian man is always available by phone, it's my 3rd time at this location. I went to pick up my truck but it was blocked in. I called the man and he worked it out, mistakes happen, no big deal. I'd recommend this location to anyone anytime.
Gregory MWhen I set up the reservation I said I wanted a counter vs on line so I was not aware until I tried to find it the day before the rental that it is simply a parking lot. I called the number on the sign two times and left message. Person called back in 5 min and explained I would be told everything in time and I would get a text telling me what to do. Then I learned I had to add the APP which took about 15-20 minutes. I signed in on day of rental and received instructions about key and number of vehicle. Then had to take a bunch of the photos, mileage etc...took 25 min! Then when we found out the pads were missing we called the number on the sign. Same "angry" man with Jamaican(?) accent said they were in another vehicle. The other vehicle was LOCKED so no pads (they did remove from final bill). Told me to go to another U-Haul facility if I wanted the pads. You would think he would offer to come to the lot to open the other vehicle. Drop off took about 15 min to take photos again etc. The person assigned to manage this parking lot should not interface with the public! I have NEVER had a bad experience with U-Haul in the past.
Maureen HYou need to be more specific on where customers can park their cars at that location.
Richard WThank you so much for the assistance. Customer Service was exceptional.
Alvin ASignage from the street was very minimal and was behind some temporary items. Very difficult to find, as a consequence. Generally, the location is a good one, but it needs more visibility.
John IThe crew that help were someone of the best people I've ever met. Super helpful experienced and quick.
David BTruck was empty of fuel when I checked in; had to spend $118 to fill it with fuel. Cab of truck was somewhat dirty - mainly dirt on the floor, hadn't been cleaned in some time. Instructions in the checkout video weren't clear - When I first started up the truck, the amber "Tow/Haul" light on the dashboard was on. As a retired airline Captain, I know that amber or red lights are never good, and I didn't want to damage the truck by driving it with.the amber "Tow/Haul" Warning light illuminated. After calling the U-Haul 800 number I had to talk to 4 different people before getting to the right technical person who could tell me that it was normal for the "Tow/Haul" light on the dashboard to be on all the time.
Jeff KThe area manager for glenview, Il was very nice in helping me. I did not have the app. He was great. Thank you Thanks
Marjorie BPick up location was fine except the cash charge after I was quoted a lower price. The drop off location was pathetic
Larry BThe area field manager, Oscar Ocon, does not provide useful support for this location at all. And the moving equipment I ordered was not in the van when I picked it up. I will not recommend this location to anyone.
Yuke WDid not see it when I picked up but there was some garbage left behind. App kept crashing when I returned the truck.
Timothy TThis was the worst experience ive ever had with a rental truck. First off, there is NO OFFICE. Its a fuckin white piece of construction paper that says “uhaul office here. Call number on sign” with no number listed. I finally was able to get ahold of someone and the guy was extending unhelpful and rude. This location was a fucking aweful experience. Took me 45 mins to get the keys from the dam locked box because i was forced to use the uhaul phone app which is completely garbage.
Robert PThe location was an empty parking lot. The UHaul app was consistently glitchy. It took 30 minutes to complete signin. It took 20 minutes to sign out. Upon completing signout, the final information provided was "if you don't go to a specific UHaul web site to complete signout you'll be charged another $20. But the web sight didn't recognize my reservation completion. All in all a very frustrating experience.
Robert BAC broken Keys were not in the right place Customer service was very helpful.
Jomar MThe rep that attended to me on the phone at this location was very rude. The UHaul app kept crashing on me and wasted my time by not identifying my location. Having completed the check in process prior to my pick up time, the app prompted me to start the process over again. The truck stinks. I will never go to this location, ever again.
Bamidele OEverything went well. I like that there was someone available to call in the event I had a question, very helpful. I will be back again for sure. I will certainly recommend this location.
Gregory MWas not assigned a vehicle when arrived. Then got dropped from two calls with customer service. No keys in the lock box once vehicle was assigned. Have yet to get my money back
Syed QThe check in process was awful. There was a handwritten sign that said "Call for keys". It didn't give a number. When I called the number from Google, someone answered and said "we debt you a bunch of text messages, follow those and download the app" and that was it. I didn't receive any text messages. Why do i have to download an app that asks me for sensitive personal information and didn't tell me how it would be protected? I spent 15 minutes digging through the website to finally get the keys, and that 15 minutes counted against my time. I didn't even get an extension. The truck was parked all the way in the back between two other rows of trucks with barely any clearance, so i had to reverse all the way down the row with 6 inches on either side, trying not to hit a telephone pole at the end. The return process was equally awful. I didn't dare call the number again because I'm sure the answer would be the same. Never renting here again.
DANIEL WThe fuel status was wrong, didn’t get dolly nor furniture pads ordered. Cab was dirty and smelled of smoke/BO. Will not rent from remote location again. Had to call cust service 4 times with one hang up. Spent 1 hour of time on hold.
Richard YReceived uhaul already on low fuel. had to pay an extra 30 dollars so they could fuel open as no gas stations nearby could fuel it because they weren’t open because it was like 11pm.
Joshua WWasted a half hour of my time trying to contact customer service because the keys weren’t in the box they were supposed to be and most of the lock boxes weren’t even locked. Luckily the district employee left his cellphone number at the site and I was finally able to get a hold of him to help me. Very poor experience.
Daniel HI had no idea is was a "non-person" location.
Douglas NLocation not well marked. Only a cardboard sign with "UHaul" written on it to designate location.
Christopher SI selected mobile pickup and put in all my information and pre check in information uploaded my driver license all so that i could get there and leave on time. I get there and u-haul wants everything I already did, again. Then they want to verify who I am day of when they could’ve done that before hand as well. I left the u-haul location 30 minutes late because of this. Driver side blind spot mirror was also broken off.
Benjamin WThree or 4 trucks parked on a remote lot with no help or service. Pretty low end.
Stefan JThe dolly I wanted was not available, and this was not told me ahead of time.
Grant GArea too dark to take photos of vehicle. App continually failed
BRIAN Vthe remote checkin and checkout using the app was cumbersome.
Todd FThe guy on site was sooo nice, but the online check in process is a freaking hassle. I submitted my ID over an hour before my pickup time, and for some reason upon arrival, I had to try submitting it through the app again only for it to keep getting rejected. My pickup time was 1pm and I didn’t leave until 1:40. The customer service line is useless and kept me on hold for 10+ minutes. The guy on site was great, but I will never use uhaul again. I’d rather go through Home Depot or literally anybody else.
Kaleigh DU-haul application is awful. Had to use the browser since the app would not pick up location using the GPS or scanning the barcode.
YEVHEN BThe location is fine, but there’s no lighting in the early morning so it was difficult to see. Also, our U-Haul was pulled right up to a soil bank and another U-Haul was parked directly behind us in which we had to do a 100 point turn to get out of the space. The other U-Haul wasn’t used that day. The vehicle was decent, worked well, did what it needed to and the instructions and online system worked fine as well. Thank you!
Lisa KPickup with the app failed. Manual dispatch took 30 minutes. No furniture pads in truck as requested - had to drive to another location to pickup. Total delay was 60 minutes.
Mark DThe automated process of picking up and returning vehicle was very frustrating compared to locations that have employees on-site
Ryan RIn general, not a fan of the fully virtual rental experience, but my experience worked out well and the truck rate was cheaper when using this location. App could be a bit clearer with directions at times (like pictures to take or letting you know when the contract is actually "closed out", but managed to navigate it successfully. Overall a good experience.
Noel MThe UHaul app is terrible. It didn't work. Also, I never received an email receipt for my rental.
Joel NPickup and return using app was horrible. No place to park my car
THOMAS DIt was dark when I returned the equipment. The instructions are not very clear and confusing at times. Return process was cumbersome and painfully timetaking.
Dhirendra JThe app gave me a lot of problems
Benjamin MVehicle was in disrepair. I files a report because the transmission was potentially dangerous. App was horrible to use I filled out everything ahead of time including a photo of my license. I get to the location and I have to fill it out again. I have a 5 bar signal on my phone and it can’t seem to locate me. Nothing but a thank you when I report the vehicles problems. Normally some would say. Is there something I can do to thank you for saving a potential lawsuit? I could have hit somebody because the vehicle would not drop into first gear when coming to a stop. I had to put it in neutral and keep strong pressure on the brake to avoid hitting someone in front of me.
Barry CWhen reserving a rental van, I chose to rent from in-person location, but I was then directed to a location which was virtual only. Given my choice, the website should have referred me only to locations that provided in-person rentals. The U-Haul app is "clunky" at best, such that both my pick up and rental took a lot longer than I would expect. Upon return, I got stuck in the app in an endless loop, had to contact customer service where they told me to check in on-line using the browser in my phone. Thankfully this worked. Another customer, trying to pick up a truck at the same time I was returning my van had the same experience. When I rent a car at Hertz, they automatically send an E-mail with my receipt. However, hours after returning my van, I had to contact U-Haul customer service to get them to send me my receipt. Once I had the van, it was clean, worked perfectly, came with the 5 furniture pads I needed (not the 10 advertised - but that was OK), was a good experience. U-Haul just needs to overhaul their app, bring it up to the standards of other companies'.
Chris MIt was unclear when booking this was a location with no personnel. I was given the choice of counter service or mobile. I did not choose mobile. The process was confusing and I was then denied the rental by the system. I called the local number and he had to put everything through manually. He did help me but he was impatient, rude, cut me off mid sentence multiple times by shouting MA’AM… this man should never deal with the public. I own by own multi million dollar business and he made me feel like a moron. Worst experience ever.
Charmaine CThe Pick-up experience was less than desirable(it wasn’t clearly visible from the street, no signage, no address marker, near by businesses also Didn’t know where this place was and Added other U-HAUL customers are CONSTANTLY, bugging them asking where is the U-Haul storefront. However, the 10’ U-Haul Truck itself, was Great!
Steph SI rent trucks/Vans about five or six times a year. The issue I run into at this specific pick-up location is (I believe) the cell phone service is very poor (I use T-Mobile) and therefore it takes (literally) and hour or so to get the photos to upload for checkout and return. That's pretty frustrating. The time on hold trying to fix the issue, when they won't upload also took about 25 minutes. The app seems to be visually designed well but I've had similar issues at other U-Haul pickup locations, not quite as long as this one, but still 30 to 40 minutes. I'm not certain it's actually the cell coverage, might just be the uploads of pictures is just poorly designed. This is also a piece of the process that cannot be done prior to picking up. Having a person or a quick number for just the folks trying to efficiently pick up a vehicle and get to work would make it a much better experience, and more likely to use U-Haul again.
Ryan BGive the code for the box out in the check in email/text so we don’t have to call and be on hold out have it take 30 min to finally get code/ re:mobile check-in
HEIDI DUnfortunately, the battery for our truck was dead when we arrived. Thankfully, customer service was good and got us access to a cargo van at the same location. No issues with that one, however, it was not optimal since we really needed the larger truck. Other than that, things went smoothly at this location.
Samantha YI was told by a Uhaul agent on the phone the evening befor that this location would allow me to check in with a live person not online. When I arrived there was a hand written sign pointing to the trucks and saying "no office." I proceeded through the online check in ,but no keys were available for the truck I rented. After waiting about 10 minutes on hold an agent helped me but there were only keys available for a truck that was twice the size. As I had movers arranged at certain times I had to use this truck. It was very stressful to navigate in this large vehicle and our belongings weren''t secure in the back because it was too large. Overall this was not acceptable as there were 3 trucks the size I had requested sitting there with no keys.. Poor Service
Stephanie GUhaul was great. Easy pickup and drop off. Customer service was available and thorough.
Je hGot charged for a utility dolly that I was never given, and a rather confusing location overall
DEVON MPickup took an hour
David Fit would be helpful for customers to know before they arrive that there is no office for this location. additionally, that customers should use a mobile browser rather than the U-Haul app to check out and return their rentals as the app cannot find the location for returns.
Natural DI would not recommend this location due to the truck I rented not being available and the fact that I had to track down a person to solve the problem. Once I found a person the rental was ok. I also still don’t have a receipt from my day either and my rental no longer appears in the app. So overall not a positive customer experience. I was able to get my small moving done but not without hiccups.
Jennifer CTruck I reserved was not ready until 3 hours later, it also was not the truck I reserved.
Emma NSelf service was not intuitive, difficult to get truck, had to call another location for help.
Sara BI just had a little trouble submitting some of the contact information online but overall it was great.
Gemimah EAfter rental support was extremely helpful. I believe the regional manager named Carmen (?, phone number was 773-895-3646) was extremely helpful. I left my late grandfathers pocket knife in the truck by accident. On a Friday night he was available to give me access back to the truck. I found the knife right on the seat thanks to him. The knife had large sentimental value to me. I very much appreciate his help.
James SCharged me 20 dollars for an after hours service fee when I returned the truck after 2 hours of use (2pm). Also, the truck I originally rented was not available for use, causing me to have to use a different vehicle, but get stuck with the cost of the truck I originally had.
Jessica PWe got our vehicle late by an hour since we never got a code. Then once customer service gave us the code we were able to get to the truck. The truck had a dead battery so we had to jump start it and lost more time than we originally had.Made our move more stressful than it had to.
Rogelio VOrdered 2 furniture dolly's and they weren't in the uhaul when I got it. Customer service rep said I could talk to the personnel when I dropped off the uhaul about getting refunded for those and there was literally no one there where I dropped it off lmao
KEVIN NThe equipment I reserved was not available. No one there to help you even though I called repeatedly(no one ever called back) because your uhaul ap is a nightmare. TERRIBLE EXPERIENCE. Truck wasn’t cleaned and equipment I asked for was not there. I stood in the cold and snow for 45 minutes freezing!!
Robert AThe reservation process was horrendous. I had a truck confirmed for the Milwaukee Ave location and was told I could check in at the desk, but the office is closed on Sunday there, AND there was no truck in the parking lot. My reservation never showed up in my Uhaul account. I called support and got help with changing the reservation to a different location. I was told I could go to the desk there and pick up the keys. There was no desk at that location, just the 24x7 truck share setup. Since the reservation still wasn't showing in my account, I started a new reservation at the site and was finally able to secure a truck. Moral of the story: don't bother speaking with Uhaul support. They don't have correct info.
Joel NPOOR POOR CUSTOMER SERVICE
Cynthia G