Customer Reviews for Leons

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Leons

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Tracey G.
Rating:

Customer did not leave a comment.

David W.
Rating:

Kristy was excellent help and stayed in contact with me the entire checking in process on her day off! Thank you Kristy!!

Jamie H.
Rating:

Office was so helpful! Great experience!!

Melanie S.
Rating:

I had a deadline to pick up furniture 90 minutes away. This location was 20 min from my house. I got there and tried to use the app to pick up the u-haul. The app and the website both said my GPS said I was not at the correct location even though I was standing literally at the door with the address on it. I tried on 2 other phones with the same results. I then call the 1 800 number in sat on hold for 37 minutes and talk to a woman for 15 minutes was unable to help me. Because of this, to people that were supposed to help me were not able to and I was forced to move white leather furniture through yard in the dark with a 15 year old girl and my stepson. I am a nurse and am working on average 60 plus hours a week This was my one day off. This hour to have delay caused me a very much headache and next time I will just pay someone to Use their trailer and save the headache.

Doug W.
Rating:

Customer did not leave a comment.

Anthony P.
Rating:

Customer did not leave a comment.

Tom D.
Rating:

Customer did not leave a comment.

Robert C.
Rating:

App for drop-off is difficult for first time use. It essentially told you to turn in key before giving actual instructions. I was not able to get gas picture because of this

Harold H.
Rating:

Customer did not leave a comment.

David S.
Rating:

Customer did not leave a comment.

Jeff F.
Rating:

Customer did not leave a comment.

Jeff F.
Rating:

I worked with Kristy and found her to be excellent. She was kind and friendly. She was easily reachable. I had to adjust my reservation multiple times due to unforeseen circumstances and her tone never changed. Highly recommend!

Sharon S.
Rating:

Very good experience!

DAN M.
Rating:

If their experience is like mine no need for improvement it was just great

Troy W.
Rating:

The online check in/check out process was a nightmare. My reservation could not be found and I had to call to pick up the truck and drop off the truck so my account could be reset. Each phone call took about 30-40 minutes. Also the drop box was confusing to use. The interior lights in the truck would not stay on despite following the directions and attempting several times, they would go off after 10 seconds each time. It was not fun to unload in the dark. This was not the fault of the location but the truck share 24/7

Daniel C.
Rating:

Very thing and all the personal was great and the people they had game too help me load they were perfect I would use them in a heart beat

Robert U.
Rating:

Drop off box needs to be in drop off area or at least a sign indicating where box is.

Brian F.
Rating:

Customer did not leave a comment.

Nichole L.
Rating:

Customer did not leave a comment.

Kevin M.
Rating:

Everything went smoothly and was delivered as promised, but I wish the representative had worn a mask for my safety.

Anthony P.
Rating:

the truck windows need to be cleaned more often .

DANIEL E.
Rating:

Kristy was the bomb.

Mariannne A.
Rating:

Customer did not leave a comment.

Joseph C.
Rating:

Both renting it and returning it took almost a half hour each time. This past Saturday was only about 10 minutes each. Thank you for improving that. Very convenient service and location!

James M.
Rating:

Service was fantastic!

Ian W.
Rating:

The only issue I had was the signal on my phone while trying to pick up with the app. Everything else was perfect! Thank you

Ziad G.
Rating:

Customer did not leave a comment.

Dawn G.
Rating:

Renting using only your phone has both advantages and disadvantages

Kim S.
Rating:

Easy experience, clean truck. Will use again!

Donald M.
Rating:

Couldn't find a drop box for the key. Put it in one of the lock boxes.

Gary N.
Rating:

Competent and friendly staff. Truck was clean and ready when needed.

Dawn G.
Rating:

Check in process is hard to figure out and takes some time. Not sure why you check in online ahead of time then go through a longer process when you get there to actually get the truck. Dropping it off it says to put the key in the drop box but where is that?? Luckily I was able to put it back in the box I got it from

Sue W.
Rating:

Customer did not leave a comment.

Ralph M.
Rating:

I reserved a 15ft. Enclosed truck, when I can to pick up the truck the 15 ft. Truck was not available, it had been rented the day before. What good does it do to reserve a truck. Would someone answer that question for me? Very bad business practice !!! Please respond Ralph Mustoe ralph1948@yahoo.com

Adriana C.
Rating:

Customer did not leave a comment.

Mike B.
Rating:

Chrissy was awesome and extremely helpful!!

Angelo S.
Rating:

Truck was bumping a lot need new struts. But every thing else was good

BLAKE C.
Rating:

Customer did not leave a comment.

Joe A.
Rating:

Customer did not leave a comment.

Carol M.
Rating:

Nothing at all. Christy at Leon's Uhaul was very courteous, and professional. She took the time to listen and respond with specific answers and helpful information to all my questions + uncertainties. I highly recommend using this location for ALL your moving + truck rental needs. GREAT job !! ??

Robert U.
Rating:

Everything was good.

Gregory E.
Rating:

Customer did not leave a comment.

Kristopher L.
Rating:

I just didn't care for the app check in. It asked me questions and made me take pics of my drivers licenses. That should of been done when I reserved the truck. Also I had a very bad signal on my phone at this location so it took about 20-30 min to check in. That of course is not the fault of uhale but it made me not want to use this type of check in again... tho I probably will!

Catherine T.
Rating:

Customer did not leave a comment.

Jim M.
Rating:

Well I think there should be a person there to help you get the truck and return it it told 45min just to get into the rental truck then the truck I had was horrible the breaks were very bad and the transmission felt like it was skipping no very Safe I think I should get some kind of refund Not Happy

Maria T.
Rating:

Customer did not leave a comment.

LAWRENCE P.
Rating:

Fast, friendly, service.

Karen D.
Rating:

?chech in on sunday was difficult.

Steven L.
Rating:

I would never recommend this location or use U-Haul ever again. Since there was NO PERSON THERE at 3 pm on a Tuesday and I HAD to use an app to get my keys, I'm got charged an additional $20. Not only did the app not accept my facial recognition, I had to restart it 3 times. I then had to call customer service to find out that they needed to verify that a 2nd contact person existed, and since my contact didn't answer their phone while they were at work, it also wouldn't let it go through and give me a code to get the keys to the truck. The representative also didn't leave a voicemail for my 2nd contact to even know who it was and to even call back. Meanwhile, I'm staring at an app screen that's stuck on a "Please Wait..." message. This whole process took 1 hour, which made me lose one of my movers that could only help me for an additional 30 mins before they had to return to work. This process an location is extremely not useful and since enterprise charges the same price without these inconveniences, I will become a loyal customer of Enterprise.

Jeff B.
Rating:

The entire experience was smooth and customer friendly

Julie C.
Rating:

Customer did not leave a comment.

Lisa M.
Rating:

Hire more employees for the remote check in process!!! Took over 30 min to get access code and was on hold for over 15 min before I even spoke with a representative when the mobile chat wasn't activativing. This cut into my start time and caused me to hit more traffic on the way to my destination. Hire more customer service employees especially on the weekends when people need this the most!

Deanna F.
Rating:

Kristy was great help when I had issues with the app great customer service I was very pleased

Drew M.
Rating:

We had a reservation at 7am and when we went there someone had rented our truck after hours and there was not another truck for us. We had to wait until 1pm and drive an hour to another location. Terrible!

BRIAN M.
Rating:

Truck was in aweful maintenance condition. Have employee go out with customer and do a once around including starting the vehicle. Uhaul had a horrible exhaust leak. And was very noisy and knocked.

Michael N.
Rating:

Customer did not leave a comment.

eric D.
Rating:

The gas was supposed to be full. We used the 10 foot truck for 2 1/2 miles. Had to go to gas station and put $10.75 (3.9 gal) to avoid the infamous gas “penalty.” In other words, the folks that used the truck before me returned it with less than a full tank. Other than that, very convenient!

Tammy F.
Rating:

I picked up the truck in an empty lot, no one was in the office. I was supposed to get a code, and never received one, so I had to sit on the phone for 55 minutes in the lot to get the code to get the keys out of the truck! The location had a listed number that wasn't in service. Worst experience ever! I saw a person dropping theirs off and they said they had the same problem and thankfully gave me a direct line to call uhaul corporate. Two days after dropping the truck off I got a phone call saying I never returned the truck. The service is absolutely appalling.

Erin V.
Rating:

The instructions during the pickup process using the uHaul app would benefit if the lock and keys were identified clearer.

David M.
Rating:

Customer did not leave a comment.

Donald P.
Rating:

The truck needs some maintenance. The fan didn't seam to work the drivers side windows knob was broken off, and it feels like the truck needs a wheel alignment or the front end checked out. Other than that it did the job. I did use the app, it worked fine for picking up and returning.

Linda S.
Rating:

I will NEVER,NEVER NEVER do this again it was way to long to use my phone to set up for pick up the process took 2 hour

Angela T.
Rating:

I had an excellent experience, reception was welcoming, worked with me on what I needed, and had a quick easy transaction. Definitely would use them again.

Michelle H.
Rating:

The truck has a lot of miles on it and it rides like it is on it's last leg. The customer service at the location was great. Very communicative and friendly but the truck itself could have been a better experience.

Luis R.
Rating:

Customer did not leave a comment.

Linda K.
Rating:

Great location and outstanding service! Would have liked to have been able to purchase boxes and tape but other than that great people to do business with!!!

letelia T.
Rating:

There was ice on the ground that day, and the trucks were very close together all causing me to slip and fall. The lady working there was nice and the insides of the office were very clean.

DONALD M.
Rating:

Customer did not leave a comment.

Marjorie G.
Rating:

Customer did not leave a comment.

Kenneth W.
Rating:

No dolly in truck this time & there was less gas than was told

Kristin C.
Rating:

Customer did not leave a comment.

Kenneth W.
Rating:

Customer did not leave a comment.

Tammy H.
Rating:

The truck was filthy, bugs caked onto windshield, no walk around inspection of truck was preformed. Then I was charged for 125miles when I only traveled 80miles.

Ian D.
Rating:

Customer did not leave a comment.

Stephen J.
Rating:

Customer did not leave a comment.

Janet K.
Rating:

Everything was perfect. We needed a truck last minute due to hired movers never showing. U haul was very accommodating.

michael A.
Rating:

Customer did not leave a comment.

Gennifer P.
Rating:

Customer did not leave a comment.

Paula K.
Rating:

Customer did not leave a comment.

Stephen R.
Rating:

Could not tell me if they trailer was returned. I dropped it off before opening hours in their lot.

Gary M.
Rating:

Customer did not leave a comment.

Sarah B.
Rating:

It would be helpful to review with the customer before they leave how to go about returning the vehicle after hours, since the scheduled return was to happen on the weekend.

edward S.
Rating:

It was great

Gustavo R.
Rating:

Customer did not leave a comment.

Sherry G.
Rating:

Customer did not leave a comment.

Rhonda B.
Rating:

Customer did not leave a comment.

Diana D.
Rating:

Customer did not leave a comment.

Daniel L.
Rating:

Customer did not leave a comment.

Cheyenne B.
Rating:

Customer did not leave a comment.

Lydia M.
Rating:

The woman working was very nice and efficient. The truck was clean and well maintained. It was ready when I needed it. I booked online in advance and that worked very well for me. Thank you U- haul.

Doug M.
Rating:

Customer did not leave a comment.

Robert J.
Rating:

Customer did not leave a comment.

Tim M.
Rating:

Great service. Friendly people.

Oscar R.
Rating:

Customer did not leave a comment.

Ramon S.
Rating:

Absolutely perfect.

ED S.
Rating:

No issues, nice and friendly, worked out fine, they knew what they were doing unlike my pickup location

Oscar R.
Rating:

Customer did not leave a comment.

William G.
Rating:

Customer did not leave a comment.

Conslatina N.
Rating:

Everything was awesome the sales lady was very pleasant.

Kevin C.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top