The mobile app wasnt working to process my return. No one at uhaul was able to assist and calls were backed up for hours
Peter S
Leons
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Minooka, IL 60447
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Customer Reviews
- 4.0 Average Customer Rating
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The app is not convenient to use and then there were issues with it. We extended the rental, to find out later it didn't work by getting a notification that we were already in collections. The availability was nice and the location was easy to get to. The issues were with the app.
Anna TNot related to this location, exactly, but my preferred pick up location was not available for the size of truck that I booked, so this was my next closest location, which was about 22 miles away (preferred pick up location was 2 miles away) from my residence. I was charged for going over miles even though a large portion of the mileage was driving from this location to my residence. Added fuel use was also a factor and thus an added cost. I understand that preferred pick up locations are not always available but I do not understand why this distance was not added to my mileage allowance. This was a major cost for me when added to the fuel use as well.
David PThe gas in the truck was not full when we picked it up and no where did I see what you do in that case.
Tamela NThe last rental person left it dirty in the cab. Wasn’t swept out and sticky food on the passenger side floor
JOSEPH P