The phone number posted for off hours support went immediately to voicemail and the app verification was significantly delayed.
Jayme R
Customer Reviews for Leons
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The orange drop box box was difficult to locate as it was not close to the parking space that I returned the van to. I would suggest moving the drop box closer to the key pickup in the parking lot. Or have a sign as where the box is located.
Christine CThe whole experience was not genuine. The price I was quoted was wrong. The explanation was”I don’t know”. I tried to use the app but it was a waste of time, and I hate wasting time. The checkout was horrible. The virtual checkout dropped me on the last step and I had to call in and waste more time. Then I was contacted at work 4 times stating I didn’t return the key, which I did. I tried to call the local site 4 time and left messages about the keys.
Todd DMy pickup moved from Shorewood to Minooka (6 miles further) and was told on the phone when my Uhaul Representative called me that I would receive and increase in total miles alloted. When I returned my truck today I was 2 miles over the original limit I had (38). I get it’s only 2 dollars. But if the spot moves that I have to drive to pick up the vehicle I shouldn’t be charged extra when I go slightly over on mileage. Otherwise the truck was great.
Christopher RAll around a very good and easy rental. No issues. I recommend.
Thomas WOffice message said open until 2pm, dropped off truck at 145pm and there wasn't anyone available.
Jennifer LLove having a local Uhaul ! Went in and worked with the lady inside, super friendly!!
Kathy TThe only thing I could complain about is the lock was a little sticky and difficult to work but everything else was great
Tiffany BOverall great experience; however, U-Haul's 24/7 check-in/out process is cumbersome. We love Leons location. Monday through Friday is very user-friendly but on the weekends, it is a complex process! I am providing this feedback but to have U-Haul available locally, and on weekends, I will put up with it.
James WUhaul made it so hard to get the keys, I was standing out in the freezing cold for 30 minutes. Then uhaul made it hard to return the keys. Was on the phone with uhaul for hours trying to figure out what to do in both situations. Not only would I not recommend uhaul to people, I will actively tell people to stay away from uhaul whenever I get the chance. I had the worst experience with uhaul. I’m hoping I never have to use them ever again
Tyler NGreat experience! Friendly and very professional, will definitely use them again in the future.
Elias BIt was a great experience however I am a mechanic and I did go the extra mile to check the engine oil when I filled up the gas before return. The oil needs to be changed.
Anthony PThe app did not email us the key code to pick up the truck. As it was a Saturday morning, not only the office was closed, but also all U-Haul customer service numbers would ring until they let us know there is no voicemail box. I finally got through by clicking on roadside assistance, which should be used only for emergencies. The person on the phone was patient and helpful (thank God), but what is the point in having a customer service phone number that no one picks up and has no voicemail?
Ademir CWe received excellent and courteous service at this location.
Zaki ZGreat customer service and surprisingly easy to use app. Thank you Meg
AUSTIN HOnce we figured out how to use the self pickup, with zero help from the company and I still haven’t heard from them, it was ok. I rented 2 items that weren’t even there and I haven’t heard about a refund yet. Overall, I’m not very happy with this experience. I might try it again sometime but hopefully I won’t need to
Jared SNo clear instructions given that no person would be at pick up site , website wasnt working. Took over 30 min to reach someone at uhaul phone number to figure it out . No USB charger in truck
Shane NI waited 4 and a half hours for this truck. The location blamed it on Uhaul, stating this happens quite a bit. I do not ever want to rent from Uhaul again.
Bryan BWhen I came in to reserve the U-Haul the person clearly had never booked a rental before. It took about 30 minutes to get one truck booked. I went to pick it up and it took about another 30 minutes to get to the point where I was handed the key. This location also INSISTED I use the app to return the U-Haul. Before I left with the truck I made an account on the app and the rental was not set up to my account. No matter what I did it would not link up. On the day I went to return it, I spent about 20 minutes fighting with the app again trying to bring up my order. I eventually just used the return link through the email. Took 4 minutes to return it.
sarah bLook at the uhauls before you rent them out. The passenger windshield wiper did not work and it was hard to see. It was raining the whole day. Thanks!
Christian WThe truck ride was rough and battery seemed weak, however my experience was very good with no major issues.
Steven AThank you so very much that little truck was beautiful very beautiful like new I will be needing it again in the next 3 to 4 weeks I won't go anywhere else thank you so very much
Janet SDon’t rent from this business!!!!! I was charged twice plus an extra day. They obviously don’t know how to run their business.
Wesley HThank you once again Dora you went above and beyond Great Service ..........
Joseph LAll was very easy! The truck was not really that clean, I put yes because there was nothing left in it, but the cup holder area was not really that clean. Drop off was super easy too!!
Peggy BThe truck I got has a bad muffler. I was a little nervous to drive it. Also online check in may not be for people who aren’t tech saavy . So maybe a Weeknd phone remote plan for employees to check in customers from home .
Kim BYes everything was explained well Dora a sweetie. But I felt rushed had to leave apt clean. Then rushing to bring the uhaul truck back by 9pm then coming from Chicago then I was hungry!!!!! But we we did it!!!!!!!! But Il do it again
Stephanie LEverything was fine!
Sharon SThe truck cab was not clean. Should have been blown out or vacuumed clean. Lots of filth.
TOM KKristy was excellent help and stayed in contact with me the entire checking in process on her day off! Thank you Kristy!!
David WOffice was so helpful! Great experience!!
Jamie HI had a deadline to pick up furniture 90 minutes away. This location was 20 min from my house. I got there and tried to use the app to pick up the u-haul. The app and the website both said my GPS said I was not at the correct location even though I was standing literally at the door with the address on it. I tried on 2 other phones with the same results. I then call the 1 800 number in sat on hold for 37 minutes and talk to a woman for 15 minutes was unable to help me. Because of this, to people that were supposed to help me were not able to and I was forced to move white leather furniture through yard in the dark with a 15 year old girl and my stepson. I am a nurse and am working on average 60 plus hours a week This was my one day off. This hour to have delay caused me a very much headache and next time I will just pay someone to Use their trailer and save the headache.
Melanie SApp for drop-off is difficult for first time use. It essentially told you to turn in key before giving actual instructions. I was not able to get gas picture because of this
Robert CI worked with Kristy and found her to be excellent. She was kind and friendly. She was easily reachable. I had to adjust my reservation multiple times due to unforeseen circumstances and her tone never changed. Highly recommend!
Jeff FVery good experience!
Sharon SIf their experience is like mine no need for improvement it was just great
DAN MThe online check in/check out process was a nightmare. My reservation could not be found and I had to call to pick up the truck and drop off the truck so my account could be reset. Each phone call took about 30-40 minutes. Also the drop box was confusing to use. The interior lights in the truck would not stay on despite following the directions and attempting several times, they would go off after 10 seconds each time. It was not fun to unload in the dark. This was not the fault of the location but the truck share 24/7
Troy WVery thing and all the personal was great and the people they had game too help me load they were perfect I would use them in a heart beat
Daniel CDrop off box needs to be in drop off area or at least a sign indicating where box is.
Robert UEverything went smoothly and was delivered as promised, but I wish the representative had worn a mask for my safety.
Kevin Mthe truck windows need to be cleaned more often .
Anthony PKristy was the bomb.
DANIEL EBoth renting it and returning it took almost a half hour each time. This past Saturday was only about 10 minutes each. Thank you for improving that. Very convenient service and location!
Joseph CService was fantastic!
James MThe only issue I had was the signal on my phone while trying to pick up with the app. Everything else was perfect! Thank you
Ian WRenting using only your phone has both advantages and disadvantages
Dawn GEasy experience, clean truck. Will use again!
Kim SCouldn’t find a drop box for the key. Put it in one of the lock boxes.
Donald MCompetent and friendly staff. Truck was clean and ready when needed.
Gary NCheck in process is hard to figure out and takes some time. Not sure why you check in online ahead of time then go through a longer process when you get there to actually get the truck. Dropping it off it says to put the key in the drop box but where is that?? Luckily I was able to put it back in the box I got it from
Dawn GI reserved a 15ft. Enclosed truck, when I can to pick up the truck the 15 ft. Truck was not available, it had been rented the day before. What good does it do to reserve a truck. Would someone answer that question for me? Very bad business practice !!! Please respond Ralph Mustoe ralph1948@yahoo.com
Ralph MChrissy was awesome and extremely helpful!!
Mike BTruck was bumping a lot need new struts. But every thing else was good
Angelo S