Customer Reviews for Les Deals du Nord Inc
(U-Haul Neighborhood Dealer)

429 reviews

81 Rue Valmont   Saint Jerome, QC J7Y4Y2

(450) 327-6187

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(450) 327-6187

81 Rue Valmont
Saint Jerome, QC J7Y4Y2

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat-Sun: 10 am - 5 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

sylvain J. 
Rating:
5.0

Customer did not leave a comment.

Michel M. 
Rating:
4.0

Customer did not leave a comment.

Alain B. 
Rating:
5.0

Customer did not leave a comment.

Grigore M. 
Rating:
5.0

Customer did not leave a comment.

Martin L. 
Rating:
5.0

Ce serait intéressant que vous puissiez envoyer le montant de location directement par email, ça ferait moins de déplacement a faire merci bonne journée

jacqueline H. 
Rating:
1.0

Rep was lousy

dianne L. 
Rating:
5.0

Customer did not leave a comment.

Les Deals du N. 
Rating:
5.0

Customer did not leave a comment.

Loik F. 
Rating:
4.0

Customer did not leave a comment.

Cindy G. 
Rating:
5.0

Customer did not leave a comment.

frederick G. 
Rating:
5.0

Customer did not leave a comment.

Francois L. 
Rating:
5.0

Il est vrai que cet établissement m'a fourni un bon service, mais par contre je profite de l'occasion pour dénoncer le service excécrable de la compagnie U-HAUL lorsqu'il s'agit de louer un camion pour un aller seulement. Le 21 mars 2022, j'ai réservé un camion à Montréal pour un aller simple de Montréal à Sherbrooke prévu pour le 11 juin 2022. Le 15 avril 2022, j'ai dû modifier la date de la réservation pour le dimanche 12 juin. Or, ce n'est que le 11 juin que j'ai appris que je devais récupérer le camion loué à St-Jérôme. Cette ville est située à 60 km de mon domicile dans une direction totalement opposée à celle où je dois me rendre. La compagnie U-HAUL se moque carrément de sa clientèle en offrant un service aussi pourri à sa clientèle. Pour régler mon problème, j'ai été très chanceux de trouver le soir même une amie prête à me dépanner et à me conduire le lendemain avec sa voiture jusqu'à Saint-Jérôme pour que je puisse récupérer le camion qui m'a été assigné. Cette amie a dû parcourir 120 km pour me dépanner. De mon côté, j'ai du assumé les frais d'essence de Saint-Jérôme à Montréal pour la location du camion U-HAUL, des frais que j'aurais éviter de payer si on m'avait fourni un camion à Montréal et particulièrement à l'établissement situé sur la rue Jean-Talon Ouest. En d'autres mots, en raison de la très mauvaise gestion de la comganie U-HAUL dans le cas de la location d'un camion pour un aller simple, la clientèle se trouve nettement désavantagée financièrement en plus de la placer dans l'obligation de se trouver une aide quelconque pour se rendre à l'établissemernt pour récupérer le camion loué. J'ai demandé à la compagnie de me dédommager pour les frais additionnels que j'ai dû assumer pour me rendre à Saint-Jérôme, mais je n'ai jamais reçu de réponse de leur part. Je termine en disant que je ne suis pas un cas isolé. Le responsable de l'entreprise Les Deals du Nord m'a même confirmé qu'un de ses clients de Saint-Jérôme avait dû récupérer le camion qu'il avait loué à Mont-Laurier. Comme vous pouvez le constater avec ce 2e exemnple, ce service de U-HAUL est vraiment inacceptable et il faudrait absolument que la compagnie y remédie au plus tôt.

raymond-louis L. 
Rating:
4.0

Customer did not leave a comment.

Francoise C. 
Rating:
5.0

Customer did not leave a comment.

Stephane H. 
Rating:
5.0

Very professional and very nice person I recommend the service here

Danitza M. 
Rating:
5.0

Customer did not leave a comment.

roger M. 
Rating:
5.0

Customer did not leave a comment.

MICHEL R. 
Rating:
4.0

Customer did not leave a comment.

marc-andre B. 
Rating:
3.0

I didn't realy like thé way it's done with internet ; like no paper if you getter stop bye police Corp for contrôle. Alors the charge you put for usine à crédit card. And so on...

Denis B. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

Tous est en anglais, on comprend rien aux contrats!

Serge M. 
Rating:
2.0

It was very complicated to have the truck. The bill is not a my reservation name. I tried to call U-haul 3 times and I have no answer to change my bill.

Érik A. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
4.0

Customer did not leave a comment.

richard L. 
Rating:
5.0

Customer did not leave a comment.

Yannick C. 
Rating:
1.0

Although I appreciated the ease of booking and getting my receipt electronically, the rental location was of no help when the rental truck was extremely low on oil. I had to go buy the oil myself. Also, the truck was given to me with less than half of a gas tank, which meant that I had to full it up when I got it, but only consumed half of what I put in. I therefore ended up paying for gas I did not need. I clearly do not recommend renting from U-Haul and less so from this location.

Francois T. 
Rating:
5.0

Customer did not leave a comment.

Missy T. 
Rating:
5.0

Une agréable transaction avec des gens/employés de Valmont/St-Jérôme très axés sur la qualité du service à la clientèle. L'équipement (camion) était à la hauteur de mes attentes. Très utile aussi que vous fournissiez les croquis des mesures intérieures de la boîte du camion sur le site U-Haul. Merci!

Jacques B. 
Rating:
2.0

I got 60$ of extra charge for bringing back the truck with the exact same amount of gaz that was in when I picked it up.

JeanMarie S. 
Rating:
5.0

Personnel poli, courtois et à l'écoute du client.

alain T. 
Rating:
5.0

Customer did not leave a comment.

Alain B. 
Rating:
2.0

Le camion était pratiquement vide d'essence et l'équipement que j'avais réservé n'était pas dans le camion. J'ai dû fouiller tout les autres camions pour trouver mon équipement que j'ai finalement réussi à trouvé dans un camion qui était barré et que heureusement la clé du cadenas se trouvait sur le même trousseau de celui que j'avais réservé. Toutefois la fameuse clé ne fonctionnait pas avec le cadenas qui était sur mon camion si bien que lorsque j'ai retourné le camion en soirée je n'ai pas pus barré la boîte du camion ou se trouvait l'équipement. Vous devriez exiger que les camions soient retournés plein d'essence.

Martin L. 
Rating:
5.0

Customer did not leave a comment.

Bertrand J. 
Rating:
5.0

Customer did not leave a comment.

Mathieu G. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Gilles C. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED MEHDI E. 
Rating:
5.0

Customer did not leave a comment.

Denis C. 
Rating:
5.0

Vous devriez faire vérifier le camion loué car il semblait avoir des problèmes de transmission, des fois il faisait de drôles de choses. Mais tout c'est très bien passé, un gros Merci à vous!

Lyne T. 
Rating:
4.0

Customer did not leave a comment.

alexandra V. 
Rating:
2.0

While not a major issue pick up location was harder than normal to locate as you had to take unpaved road to get to it.

Ognjen S. 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

michel S. 
Rating:
4.0

Nous avons du passer le balai dan sle camio tellement qu'il y avait des roches , du sable….

Francois L. 
Rating:
4.0

Conseiller la bonne grandeur de camion 15pi beaucoup trop petit pour un 31/2

renée D. 
Rating:
5.0

Customer did not leave a comment.

sylvain J. 
Rating:
4.0

Customer did not leave a comment.

Pierre P. 
Rating:
4.0

Incertitude sur la location, pas de confirmation écrite reçu. Appel reçu tard donc démarche pour confirmer le tout. Difficile de contacter service à la clientèle au Québec. Temps d'attente de 3/4 à 1 hr. Mais beau camion neuf

Patricia C. 
Rating:
3.0

Customer did not leave a comment.

Doris L. 
Rating:
3.0

Estimated Price for this rental sas supposed to be less than 50$, hot à 88$ charge on my cc, and 4$ only for the use of a cc. The person at the desk didnot clearly stated those hidden fees. Right now your customer feels he has been screwed over by 30$ from this location. Really not satisfied by the overall transaction afterall. Truck is fine, but customer service 2/10 and transparency 1/10!! Shamefull

Remy B. 
Rating:
1.0

This is by far the worst location service I ever received. Poor costumer service, no vehicule garantee, bad french service (might do a complaint to the OQLF).

arianne T. 
Rating:
5.0

Customer did not leave a comment.

Yannick E. 
Rating:
5.0

Customer did not leave a comment.

Diane B. 
Rating:
5.0

Customer did not leave a comment.

Francois G. 
Rating:
2.0

The lady at the counter wasn't nice. She had a shitty attitude. Maybe she had a bad day but it's still unacceptable to talk to customers like this. I will never go back to this location.

Karine P. 
Rating:
3.0

Customer did not leave a comment.

Guillaume H. 
Rating:
1.0

Customer did not leave a comment.

ABDELAZIZ A. 
Rating:
5.0

Your drop off is not clear enough but aside from that perfect!

Jacques R. 
Rating:
4.0

Customer did not leave a comment.

Dany R. 
Rating:
1.0

When I got there they told me the the 12 foot trailer had been taken by another client. They gave me a 8 foot instead and charged me the same price as the 12 foot. I am not impressed and feel that haul cheated me..

michel T. 
Rating:
3.0

Difficult to find, late open on Saturday

William G. 
Rating:
1.0

Customer did not leave a comment.

Gilles L. 
Rating:
5.0

Customer did not leave a comment.

carlos L. 
Rating:
5.0

Thanks for your service. Have a nice day

Rachelle D. 
Rating:
2.0

LA DAME DU DÉPANNEUR QUI AVAIT RÉSERVÉ UN CAMIN POUR LE 1ER MAI M'AVAIT DIT QUE C'ÉTAIT 0.89 DU KILOMÈTRE ET VOUS M'AVEZ CHARGÉ $1.43 ET ON A FAIS SEULEMENT 15 KILOMÈTRES ET J,AVAIS PAYÉ POUR 30. dE PLUS, ON A CHARGÉ 45.00 D'ESSENCEW, MON FILS ÉTAIT TRÈS EN COLÈRE. pOURRIEZ-VOUS REVOIR LE CONTRAT | 97051958 DU 1ER MAI À 1.110 ET ME REVENIR AVEC ÇA? pOURQUOI 45.00 D'ESSENCE???????

LISE L. 
Rating:
5.0

Customer did not leave a comment.

Chanel C. 
Rating:
3.0

Service d'assistance téléphonique pas très bon, J'ai du appelez 3 fois o n me faisait attendre puis transférer sur une autre ligne.

Andr D. 
Rating:
5.0

They were able to accommodate me a day earlier which was nice. Would definitely rent there again. Good customer service.

Marguerite O. 
Rating:
4.0

Maybe it had just come back, but the interior of the truck smelled really bad (cigarette smoke), a non-smoking policy would be great

Jimmy F. 
Rating:
5.0

Customer did not leave a comment.

audrey L. 
Rating:
4.0

Customer did not leave a comment.

sylvie D. 
Rating:
5.0

Customer did not leave a comment.

Claude F. 
Rating:
5.0

xxxxxxxx

daniel G. 
Rating:
5.0

Customer did not leave a comment.

Martin G. 
Rating:
4.0

They could fill in the potholes in the entrance. There are quite a few and some really big ones! Otherwise, service was impeccable! Thank you

carol B. 
Rating:
3.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

HUGO I. 
Rating:
2.0

Cost to much for gaz I made 30 kilomètres and it cost me 40$.this is reduculis

BENOIT D. 
Rating:
4.0

Customer did not leave a comment.

Beverley S. 
Rating:
3.0

Customer did not leave a comment.

caroline B. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

I had an excellent services. The person at the have been more than efficient......

claire R. 
Rating:
5.0

Customer did not leave a comment.

Pierre D. 
Rating:
4.0

Customer did not leave a comment.

Antonio G. 
Rating:
5.0

Customer did not leave a comment.

Christian R. 
Rating:
4.0

padlock need a little bit of oil, it was hard to open.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Jean-Marc V. 
Rating:
5.0

vendeur super cool et super gentil je note le vendeur a 10/10

MAXIME D. 
Rating:
5.0

Customer did not leave a comment.

Mario C. 
Rating:
5.0

Excellent service je recommande !!

Pier-Daniel G. 
Rating:
1.0

4-season tire not adequate for our conditions. :( :( :(

Stephane L. 
Rating:
5.0

Customer did not leave a comment.

Olivier C. 
Rating:
2.0

This was my first time going to a "non official U-haul location" like the one in Boisbriand. Nobody came out with me to inspect the trailer, help me hook it up, check if all the light were working etc... Trailer was full of snow on top, cardboard boxes were left inside. It was really a DIY pickup all the way. It surprises me that U-haul doesn't want to make sure the client is driving off with everything hooked up like it should be and with a fully functionnal unit.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Yan L. 
Rating:
5.0

Customer did not leave a comment.

daniel C. 
Rating:
5.0

Customer did not leave a comment.

les deals du nor I. 
Rating:
4.0

Customer did not leave a comment.

PIERRE L. 
Rating:
3.0

The truck wasn't equiped for winter at all. The tire was realy dangerous. I have been stuck on a realy little slope

André B. 
Rating:
5.0

Customer did not leave a comment.

jessica A. 
No reviews have been submitted for this location.

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