it's an old pawn shop operated by a 70/80 years old guy. I got a lecture about why it is my fault that I don't speak french and he is doing me a favor by talking in english. the owner was rude and didn't give a shit about UHAUL corporate or its customer. also I did online check-in but had to repeat the whole process again, secondary didn't let me look at the equipment before is signed the contract. was promised a discount because I have to drive 400kms back and forth to get the truck which was missing in the contract and he didn't give a shit about it.GURINDER S.
Customer Reviews for Les Liquidations Stebenne
(U-Haul Neighborhood Dealer)
Sherbrooke, QC J1N3K4
Services at this Location:
- Mon-Fri: 10 am - 5 pm
- Sat-Sun: 10 am - 4 pm
Special Operating Hours
- 5/20/2022: Closed
- 5/23/2022: Closed
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
En franÃ§ais S.V.P.Mario D.
Customer did not leave a comment.Ruslan K.
C'Ã©tait trÃ¨s simple je n'ai mÃªme pas eu besoin d'entrer Ã l'intÃ©rieur. TrÃ¨s efficace!Julie B.
Couldnt use the trailer i rented. I had asked if a regular refrigerator would fit in it when standing up. I was told that it would, which was a lie. Because of this I couldnt use the trailer for my purpose. I couldnt get a refund either. ISimon R.
Customer did not leave a comment.Marc T.
Customer did not leave a comment.Robinson Mariano D.
Customer did not leave a comment.Jacques B.
Customer did not leave a comment.Gaston D.
Le commerce est barrÃ© ouvre en retard et pas vite vitejean luc B.
Customer did not leave a comment.Stephanie D.
Tout est trÃ¨s bien ! MerciAndrÃ© V.
Bonjour Cela fait 3 fois que je retourne l'Ã©quipement Ã Sherbrooke 2 fois le service Ã Ã©tÃ© trÃ¨s mauvais On dirait qu'on les dÃ©range Je ne crois pas que je vais dorÃ©navant retourner l'Ã©quipement Ã cet endroitCarol K.
Customer did not leave a comment.AndrÃ© V.
Did everything online and no staff were involved. Very efficient.David H.
Customer did not leave a comment.Francois J.
Un service vraiment mÃ©diocre, propriÃ©taire impolijulie L.
On est arriver a 9.45 et lui est arrivÃ© a exactement 10.00 am. cellui a pris 15 min pour commencer a instaler le trailer pour qu'a 10.30 se faire dire que nos fils ne fonctionnaient pas, mais on ne le savait pas car nous on est parti avec un trailler plus grand l'annÃ©e passÃ©e et cela fonctionnait tres bien. Et ensuit pour nous dire qui nous remboursait pas. Ostie pouvez vous savoir que j'Ã©taIs en beau maudit. Jamais plus je ne ferais affaire a cette place la. Peut etre ils devraient prendre leur retraite.Chantal L.
Customer did not leave a comment.Patrick G.
Horrible service. Was overcharged and still haven't gotten my refund.Valerie F.
Customer did not leave a comment.MARC D.
Worst rental experience. 1- I made a reservation in Magog. I was transfer to another U-Haul location further from my home. 2- the original reservation was for pick-up on Friday 21/01 at 8:00 am. planing the return at 5:00 pm the same day. I was informed that Liquidations StÃ©banne would only open at 10:00 am on the 21st and close at 4:00 pm. So I had to arrange the pick-up at 4:00 pm the previous day ( therefore quit work earlier ) and return the trailer the next day at 4:00 pm. Return that force me to change the schedule of the day on the 21 st. 3- the equipment ( RV5813 E- B729564MI ) was in a terrible shape. I could only open the back door for about 4 inches. U-Haul has beeb a reliable company in the past. Some of the equipment they are renting is getting pretty old. The last two rentals I did was from rental location who doesn't give a s.... about what goes on the road. So NO, I will not recommend U-Haul anymore.Jean Claude D.
Customer did not leave a comment.samuel G.
Customer did not leave a comment.MATHIEU L.
Had to go to Canadian tire before hitting the rode since lights weren't working. Employee arrived 30 minutes late. Very unfortunate since it shortened the time to actually move.Rebecca B.
Customer did not leave a comment.Francois J.
Customer did not leave a comment.Mario S.
Les pneus Ã©taient beaucoup trop usÃ©s,chantal J.
Customer did not leave a comment.Wayne O.
Customer did not leave a comment.MARIO G.
It was a nightmare. First i got called before my reservation date stating they only had 27 ft trucks and we're not able to give me the 20ft truck i reserved. Gave me 50$ discount i was ok with it. Then, Location didnt have self pick up and website only gave me the option for self pick up. People at the location kept blaming uhaul and made us wait over 2 hours. Only got A 50 $ refund when I had to pay movers an extra 2 hours because couldn't get the truck. On top of that, had to put 200$ in gaz because the truck was huge. So they gave me a little 100$ when this matter costed me 400$... I felt disrespected and in stressful days such moving, uhaul made it even more stressfulSara Y.
The e-mail I received said to pick-up the truck at 8:00 No one was there and when we called the number given we were told they open only at 10:00 !Helen W.
Customer did not leave a comment.Nicolas H.
Opening hours are not practical. 10 am to 5 pm closed on Monday and Tuesday. There was a fuel charge of $38.52 which is unjustified.I have a photo of the fuel gauge and final mileage taken on site at end of trip. The mileage is correct but the fuel reading shows it is between 3/8 and 1/2 . Your receipt shows between 1/4 and 3/8, This is false. Also the appliance dolly was defective and dangerous! Finally the billing is in English. Magog is in QuÃ©bec.It should be in French. Therefore I request a refund of $38.52 plus taxes for the fuel charge and a refund of $10.00 plus taxes for the defective appliance dolly.MARCEL D.
Our rental was very last minute and we were able to get the exact trailer we needed. We received very nice service and enjoyed having the extra help to get the trailer pinned onto our vehicle. Very satisfiedJennie G.
Customer did not leave a comment.SYLVAIN D.
Customer did not leave a comment.Bruce G.
This place is SO ugly. Looks unprofessional. The service could be better.JeanFrancois L.
We were forced to get the insurance even after saying we didn't need it. The dealer added it and mentioned that there was no turning back as it has already been processed by the system. After saying that we wouldn't use the service after all because we clearly mentioned that we were not taking the insurance, the dealer said we would be charged $50 to cancel. We were not allowed to keep a copy of the contract, the dealer insisted on getting our copy back when we returned the truck even if it was the unsigned copy for the client. It had snowed and the truck wasn't cleaned up from the snow. The dealer was rude.Curtis H.
Customer did not leave a comment.micheline M.
Tedious, power-hungry, not customer-oriented owner. I went there because I had no other options available locally, last-minute. He charged me 5$ extra to park my car while using the Uhaul truck, which is unheard of anywhere else in my area. He went out of his way to berate Uhaul customers waiting in line after me that wanted to visit his shop. Worse I have seen.Benoit M.
Customer did not leave a comment.Gilles B.
Customer did not leave a comment.Yvon S.
Customer did not leave a comment.Rene L.
Customer did not leave a comment.JULES AIME R.
Customer did not leave a comment.MICHEL C.
Customer did not leave a comment.Emanuel E.
Customer did not leave a comment.Maxime B.
At check-out, and during opening hours, allow customer to stay inside in a warm place while waiting for his pick-up.Sebastien P.
Customer did not leave a comment.Patrick G.
Customer did not leave a comment.Philippe M.
Very professional service. Accommodate special need. I would definitely !!!Patrick M.
Customer did not leave a comment.Surya J.
The truck was not full of fuel when I received it. I noticed the dealer's employee, and he just told me to return the truck at the same level of fuel. I told him that my contract mentioned that the truck was full and that I was expecting problem when I would return the truck. The employee still told me not to bother with that and to return the truck at the same fuel level. That's what I did and as expected, I was wrongly charged for missing fuel. I was very angry and called back the dealer that he said it was not responsible for that and that I had to call the customer service. Customer service has been very hard to reach. Firs, I have been told that I would be called back by the customer service agent, and it never happened. After 3 additional calls, I got an agent that filled-out a complaint for me about that, and he told me that I would be called back within 72 hours. I'm waiting this call back. I find very frustrating that all the burden is on me while I properly informed the employee of the fuel problem BEFORE I took the truck, and this employee wrongfully advised me "not to bother with that". Now, all the trouble are on me because this employee and his dealer where incompetent. I'll never again rent a truck at U-Haul and I will tell my hole story on the Google page of U-Haul as well as on the Google page of the dealer.Gabriel B.
Customer did not leave a comment.Nicolas T.
Customer did not leave a comment.Amiraslan H.
Customer did not leave a comment.SERGE D.
Customer did not leave a comment.Stephanie C.
Customer did not leave a comment.Michel B.
Customer did not leave a comment.AndrÃ©-Jean R.
Everything was very good. Great service at pickup. Manager provided thorough explanations on rental agreement and options. Assistance to load my car on the trailer was professional and greatly appreciated. thanksMahrez B.
Customer did not leave a comment.Mahefa A.
Beaucoup de rÃ©servation en mÃªme temps, peu d'employÃ©s. Pas possible d'avoir le camion Ã l'heure prÃ©vues mÃªme a arrivant Ã l'avance. Se faire blÃ¢mer pour cela par l'employÃ©. Ne pas avoir le camion pour le bloc de 8h demandÃ©.beatrice L.
Lacks sign showing where the door is locatedJean A.
Voir commentaires ci-haut. Merci.MARIO D.
The service at the pick-up location was horrible ( 6853 BOUL BOURQUE in SHERBROOKE). The Uhaul representative was rude and unrespectful. There was a trolly that I rented with the truck that he did not have and told me that his was my problem and that I had to call Uhaul support number so we can find an other location where I could get the trolly, I wanted to cancel my rental but my day was planned and the representative knew this and he threathen me to cancel himself the agreement. Please, if you can you should stop this location to be a Uhaul location. It give Uhaul a really bad name. The rest of the service online was amazing. I beg you to stop you business with this location. I garanty that I am not the only one that is badly serviced , since I saw him doing the same thing with another customer. I hope this feedback will be useful.Richard L.
Be open on Mondaysguy B.
Customer did not leave a comment.Lucie S.
Customer did not leave a comment.PATRICKJM K.
Customer did not leave a comment.Pierre O.
Customer did not leave a comment.Annie D.
Firstly we were booked to return to another location ( East Angus) and they refused to accept the truck. It was a Sunday morning and many locations were closed ; we finally reached one location that would accept the truck but when we arrived we were told to leave. It was crazy. They were very rude. I then called the same person who spoke to the person managing Bourque street and they had an argument and finally we were allowed to leave the truck. Total disorganization.William K.
Ne plus charger 5$ pour le stationnement de notre voiture ou moto quand nous louons un camion. le reste service explications est super, MerciJacques D.
We made a reservation for 8:30, were supposed to pick up the truck with the truckshare app. Then the morning off it daid we had to wait till 10:00 for the location to open so we could rent the truck. Had to wait after other costumers and only got the truck at 10:30, two hours after what we had reserved for. Very rude clerk. Bad service overall.Annie H.
Customer did not leave a comment.GAETAN N.
Customer did not leave a comment.DAVE V.
Les consignes ont Ã©tÃ© bien expliquÃ©es et le service a Ã©tÃ© cordial et rapide.Alain L.
Received a call the change the drop off location and this location was closed on Monday's and they charged me for off hours drop off. Make no sense.M-GUYLAIN P.
except for one think the dolly the didn't have one there and it's was un problem for me for the refrigeratorAndrÃ©o D.
Customer did not leave a comment.Rejean L.
Customer did not leave a comment.michel F.
Get your system in check with your reps. They don't know how to run the system and take up to 30 min per client to get the keys. I waited 1h30 before someone even talked to me . Then took another 30 min to get my truck because the system was down and the clerk didn't know how to run the system. Worst rental experience ever. Opened at 10 so all my crew was waiting on me also. Never recommending uhaul to anybody ever againJordan S.
Your employee's are impolite and rude and a lot more than in construction environmentNELSON L.
waited over 2 hours to get my equipment even tough I was pre registered and everything was in the file, very poor customer service at that location, if I have no choice to use UHaul again I will choose an other location..patrick B.
I have included in my reservation a appliance dolly (mandatory for a moving, I think) and the pick-up location didn't have uHaul appliances dolly. They have rent me one of their â€œstore ownâ€ dolly instead at a higher price.Carl P.
Customer did not leave a comment.lionel L.
Je ne recommande pas du tout cet endroit, le proprio donne tous les rdv Ã la mÃªme heure, nous avons dÃ» attendre 2 heures au gros soleil je suis revenu les bras brulÃ©. Quand j'ai rapportÃ© le camion le propriÃ©taire me l'a fait dÃ©placer Ã deux reprises parce qu'il n'Ã©tait pas satisfait de l'endroit ou je le plaÃ§ait. IL A UNE ATTITUDE DOMINATRICE. C'est la 1Ã¨re fois que j'ai un service aussi pourri.Daniel T.
trÃ¨s long avant d'avoir le camion rÃ©server pour 10h AM arrive a 9H45 et reÃ§u le camion a 11Heures avec juste 3 autre personne devant moiStephane M.
Returned off hours so hard to commentSylvain F.
Customer did not leave a comment.Nancy G.
Excellent service, very professional. Will now be our uhaul rental location!Natascia A.
I paid to get a truck for 9h. Got it past 10. So when I came back an hour "late" I got overcharged. This is a scam if I ever saw one.Alexandra-Rose S.
The person in charge expect people to pay 5$ to park in his parking lot because he has a business to run. I moved in town for a total of 4 hours and he wanted me to pay 5$ to leave my car there. This is not acceptable. I ended up parking beside his parking lot to not have to pay his 5$ fee. I've rented at other uhaul sites I've true years and never had to pay a fee for in town moving. This should not be accepted and if so, it should be mentioned when rented a truck. Thank you!Kelsey M.
Commitment. I reserved a truck and a dolly one month in advance to be picked up in Montreal. A day before my moving I received a call from head office noting that there was no truck of that size available in Montreal. My options: have an Ontario driver's license (in addition to my Quebec driver's license) and take a bigger truck (re: definitely no cause I didn't have another province driver's license) or go to another city namely Sherbrooke located 150 km away of Montreal and take the truck. I had to choose the latter out of desperation. It took my almost the entire day to receive the truck. Moreover, there was no dolly and no mattress cover available at Sherbrooke location, although I had reserved them from a month ago. Before I pick up the truck the online price was shown 230$ with two dollies and two mattress covers included. The gentle man at Sherbrooke location told me that be had to "reset" my order, and then the price jumped up to 239$ with no dolly and no mattres cover. Astonishing! The extra kilomerers from Sherbrooke back to Montreal was not included in my price, or so I was told by the lady on the phone from the head office. Nevertheless, I returned the truck with the same degree of gas as I picked it up in Sherbrooke. That is to say, I had to pay for the gas from Sherbrooke to Montreal which is a considerable amount since the vehicle was a truck. Extra money I was forced to spend, extra effort I was forced to make, a reservation from one month ago which became literally null and void only a day before my planned moving, a double fee that I had to spend to rent a dolly from another company (and I was lucky to find one even for that price), total desperation and disappointment. I have no idea about how I am supposed to recommend the service to any friends. Nobody wants to jeopardize their friends' plans specially during their sensitive times!Mohammad A.
They charge me $5 for parking my car and $37 to put gas for 12 miles. I am not recommending these people.Stephanie P.
That was the worst experience hiring a vehicle i have ever had in my life. I made the reservation for 9am. Nobody was at the office until 9.15am and i wasn't able to make an online pick up of the vehicle. I had to wait until 9.40am until I could collect the vehicle which meant I had lost 40minutes. Therefore, I was completely stressed on the moving day, more than I should have been and he said if I returned the truck late that I would be penalised. I explained this to the customer representative who said it wasn't his fault as many people had made reservations at 9.00am. I explained to him that I understood this, but it is not the customers fault, if he had seen the reservations in advance, he should have been better prepared and had more staff working that morning. Because of this, I will never use Uhaul again and will never recommend this to anyone.HAYDEN ROSS B.
They have canceled my reservation last minute And ruined all my arrangements for movingMatin K.
had a 11:00 pick up time. Took 2 hours to get the contract (only 5 person before me) UNREAL! Wasted time waiting outside in the sun. ( Worts is that I had followed U-haul recommandation and did the online check-in) Nerver again. I am upset that my original pick-up location was changed last minute by u-haul without prior notice.Jonathan B.