Customer Reviews for Letendres Supply LLC
(U-Haul Neighborhood Dealer)

765 reviews

64 Main St   Spencer, MA 01562

(508) 885-3242

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(508) 885-3242

64 Main St
Spencer, MA 01562

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brent P. 
Rating:
5.0

Awesome service all around.

michael W. 
Rating:
5.0

Customer did not leave a comment.

wayne B. 
Rating:
5.0

Customer did not leave a comment.

Frederick S. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

HANA T. 
Rating:
1.0

I had to locate this place on my own after the addresses given to me for dropoff did not have Uhaul services at the locations. My wife and I wasted over 2.5 hrs just picking up and returning the truck. I was sent an uldated co tract showing I should have been billed $0.00 due to the trouble we went through, yet my bank account shows the $206 rental charge. Not happy at all and will be disputing the charge with my bank.

JORDAN R. 
Rating:
5.0

Nothing, you can't improve on excellence.

Brenda H. 
Rating:
5.0

Love working with hometown folks who know their customers and take care of them!

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

U-Haul it's self was very disappointing. I was told one thing from an agent online, and I was charged another. I am very upset. The location was great! Very friendly and helpful! But U-Haul it's self was horrible online

Shayna W. 
Rating:
5.0

Customer did not leave a comment.

charlene S. 
Rating:
4.0

The owners were very friendly and helpful.

JASON J. 
Rating:
5.0

Letendres Supply were great. The owners were so nice and helped me through the process and answered all my questions. Thank you

Cindy G. 
Rating:
5.0

Customer did not leave a comment.

adam S. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Madelyn A. 
Rating:
5.0

Wonderful service. Lovely owners.

Cheryl L. 
Rating:
5.0

Excellent service

Steven C. 
Rating:
5.0

These people went above and beyond when I needed them most

Monica I. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Emily N. 
Rating:
5.0

I am very upset about the policy that uhaul has with calling on the day that rental is due. This girl that is tied in with this location calls me and wakes me up from a dead sleep and asks me if I returned the rental. I could lie ... how is she going to know one way or another since the location is closed.I have rented from many locations and have never had this happen even at locations that are closed when I drop off. If this continues I will look for another solution to my needs

Arthur P. 
Rating:
5.0

Customer did not leave a comment.

glenn M. 
Rating:
5.0

Highly recommend! So friendly and accommodating!

Robin S. 
Rating:
5.0

Customer did not leave a comment.

norma F. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
4.0

They were good people.

Edward C. 
Rating:
5.0

Not a thing. Pick up and drop off was easy and Terri was incredibly helpful and accommodating.

Mark A. 
Rating:
5.0

Carrie made it easy. She had a suggestion for equipment that made my move much easier. Will definitely go back for any other needs.

Benjamin G. 
Rating:
5.0

awesome customer service!!!!!!!!!!!!!!!!!!!

Paul J. 
Rating:
4.0

The people were very accommodating. The vehicle was clean and sound. I messed up on the return...I dropped the key in before completing the sign out.

Leona P. 
Rating:
5.0

Everything was easy-peasy! Thank you for a great moving experience

Bobbye S. 
Rating:
2.0

Customer did not leave a comment.

Miriam H. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Nothing I can think of. Process was fast and easy. Staff was very friendly and welcoming

William L. 
Rating:
5.0

Customer did not leave a comment.

Kerry C. 
Rating:
5.0

Best customer service I have ever had renting a U-Haul! Treated me like family. Would definitely go back if I ever move again and will recommend to anyone who is moving.

Anne J. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
5.0

The Woman who assisted me was incredibly nice! Very very nice people!

Alexandra L. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Katelyn T. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

Cheryl C. 
Rating:
5.0

As far as I am concerned U-Haul has streamlined the rental process to the point that it's easier than buying lunch.

Joseph S. 
Rating:
5.0

Super friendly people there. They helped hook up the trailer and made everything easy. Would go back if I ever need to again.

Hunter L. 
Rating:
2.0

I only go to this location out of necessity. The woman co-owner is not generally friendly and sometimes is rude/short with customers. The man running the place is pleasant and accomodating. If there's another option, I would use it. The rental-purchase process was fine this time with the gentleman I worked with.

KYLE S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer appreciation and the help you out with politeness and laughter

paul H. 
Rating:
4.0

The staff was very friendly and helpful.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Francis G. 
Rating:
5.0

Wonderful people to do business with! Will be going back anytime I need a trailer to move my bike.

Edward K. 
Rating:
5.0

They were very friendly. Easy to work with.

Al R. 
Rating:
5.0

Fast and easy. Will do it again.

Marko G. 
Rating:
5.0

very pleasant, in and out quickly, good explanation of charges and services. Friendly, prompt, helpful

michael C. 
Rating:
5.0

Customer did not leave a comment.

Kyle L. 
Rating:
1.0

I would honestly end your contract with them. Some of the rudest people I've ever met

TYLER S. 
Rating:
5.0

great local people. went out of there way to help me get the right truck!

John O. 
Rating:
5.0

Customer did not leave a comment.

Noel G. 
Rating:
5.0

I have no complaints with the location they were amazing it's the Uhaul computer system could be working better and also not on a format from 5 years ago ??

Matthew K. 
Rating:
5.0

Only one criticism: at pickup, the rental form indicated the gas level at 3/4; in fact, the more accurate level was just below 5/8.

Roger D. 
Rating:
5.0

Great Owners

Frank T. 
Rating:
5.0

The phone app was difficult because I accessed from the email link, but then when I exited to retrieve the email confirmation code, I would have to leave the app And then got stuck on the location services for the browser. But the folks who owned this store were very helpful and told me a few important things about fuel economy, so I was glad I went into the store instead. Thank you!.

Thomas C. 
Rating:
5.0

It was great! Easy and everyone was super helpful. Thank you!

Rachael B. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Amanda E. 
Rating:
3.0

Customer did not leave a comment.

Roert H. 
Rating:
2.0

Customer service needs improvement. Was given attitude multiple times. Will not be going to this location again.

Kelijiah A. 
Rating:
5.0

Customer did not leave a comment.

elaine Z. 
Rating:
4.0

I would definately recommend this Uhaul outlet for the Central MA area. It is conveniently located and offers a selection of truck sizes to suit your needs. I selected this site after comparing reviews and checking the selections from the two locations for the area. I would have appreciated a dedicated cleanup station at the drop off location to tidy up the truck especially since it rained continuously for the 2 day rental.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
5.0

I was very happy to be able to rent a truck all on my phone on a Sunday without having to wait for the store to be open....great experience from beginning to end....great set up

Rick S. 
Rating:
5.0

Wonderful people to do business with. Helpful. Clean vehicle. Hassle free. Highly Recommended.

Kristen A. 
Rating:
5.0

People at rental location were great to work with. Made process of renting so simple and wonderful experience. Price was extremely close to estimate prior to renting within $5. Amazing

bob L. 
Rating:
1.0

I was hung up on when I tried to get some questions answered about the bill. Had to wait half hour to get the reservation processed.

ray T. 
Rating:
5.0

Great experience with the owners. They are very friendly & accommodating. Location is right near center of Spencer. Will definitely use them again.

deboah G. 
Rating:
5.0

Very helpful and professional!

edward C. 
Rating:
5.0

Customer did not leave a comment.

rebecca S. 
Rating:
5.0

Great service professional!

edward C. 
Rating:
5.0

Excellent Service

joseph S. 
Rating:
4.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Ian D. 
Rating:
4.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

scott L. 
Rating:
5.0

Customer did not leave a comment.

kim C. 
Rating:
5.0

Customer did not leave a comment.

jay D. 
Rating:
5.0

Only complaint was the truck getting stuck in the snow. Perhaps Uhaul should invest in snow tires for the trucks? Just a suggestion.

Sarah B. 
Rating:
5.0

Wonderful helpful experienced I will use them again. Thank you. Made me feel comfortable!

Michael F. 
Rating:
5.0

The people have always been fantastic. I need to remember that on Wednesday she watches the dog. We like the dog.

brent P. 
Rating:
5.0

Very friendly and helpful Customer Service and a nice country store appearance.

ENRICO F. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
4.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

tom S. 
Rating:
5.0

Great people. So helpful. Made the process quick and easy. Very easy to unload the truck to bring everything in. Definitely recommend this facility.

Heather G.  |  Reservation 
Rating:
3.0

The owners were very nice people and helpful. But it is very old the building and it smells. Not their fault. We were lucky to get that, there was nothing available in any area around us to rent.

SHARON K.  |  Overall Experience 
Rating:
1.0

Lady was rude. Cancelled storage unit before moving in.

Joshua L.  |  Reservation 
Rating:
5.0

The facility is clean, well maintained, and offers atmosphere control. The staff is helpful and friendly.

PAUL B.  |  First Impressions 
No reviews have been submitted for this location.

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