As always the staff are very good to deal with. Very professional snd do an excellent job of representing UHaul
Corey H
Customer Reviews for Lethbridge Gas Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Free beer!! No, this location is very hospitable, warm greetings, clear with procedures and info; they have a great vibe. I hope they continue to do well.
Weldon HVery courteous and friendly. Even parked the trailer for me
Gregory HVery pleasant. Answered any questions. Very quick
Tracy BAll is good and affordable
Rannie LMissing a chain to tie down the car on the tow dolly , the ratchet straps were so rusty they barely worked, trailer seemed a little sketchy but got the job done, the owners were nothing but the best and I will be renting from them again, dolly just needs some maintenance
Brandon RGreat service, agent was very helpful.
Linda WI was granted an extension and the still charged me for extra time I was 11 min late.. but thats was trying to gwt in their lot
DAVID MThe young lady came and helped with a jack to hook up. Very helpful!
Anne MReally friendly people.
Francisco KWould be nice to have bigger trailer offered
Ken VVery smooth transaction. Very helpful and super fast.
Jennifer SGreat place to rent Uhaul equipment. Quick and easy transaction. Knowledgeable staff. Thank you!
Gordon PMy only hitch was filling out the information correctly on the app, but once I did that, the whole process was really smooth. I will totally use the U-Haul app next time again! I also appreciated a U-Haul representative calling me in advance and leaving a message on my phone because I was unable to answer my phone the day before pickup. I also received emails with updates and info that was helpful.
John Hthe guy was out there when we got there. prompt service
Barry SCustomer service was awesome
Corey HThe only thing was why my friend was rejected when nothing was wrong don’t get it. It’s crazy that a warning was permitted over absolutely nothing.
Chad ZSone uhaul policies like the use of debit cards qith major credit cards logo's were not accepted locally as was indicated to be acceptable by the uhaul email.
Christopher BOther than my trailer backing skills the overall process and service was very good!
Keith Pvery friendly and very helpful staff. Nothing stands out that needs to be improved.
Juan HThis location in Lethbridge was amazing.
Susan KOlivia was very helpful and went the extra mile to help me. Really excellent service. Will make sure to rent from that location each time in the future! (My original booking to collect a truck at another location earlier the day was a disaster. I arrived there and found out that the truck I had booked was already rented out 4 days prior for two weeks and they could not help me! This occurred on a very busy weekend at the start of the summer school break so no other trucks similar available)
John HI couldn't return the truck on time, I called u haul to let them know, but the Manager of this store i a very rude person, slut shamed me over the phone and in person was very rude too, please be aware.
Damut PNo notes. Great place to rent a U-Haul.
Ryan TThis is my first time using U-Haul. The person in charge was rude to me. I had already made the reservation on the app, and I just stopped by to confirm the details in person before picking up the truck, but he kept telling me to use the app and said that if I had any more questions, I should contact customer service.
Juan EI found the owners at this location to be great to work with. I would highly recommend using this location.
Michael LGreat service
Roelof DBusy but they handle it like the pro they are. Good outfit. Well organized. Great staff. Quick.
Darold NPlease honor your guarantee that a vehicle would be available at my chosen location rather than informing me the day before that I would need to travel across town to collect it. While I was provided with 25km additional mileage, that was not what I consider following your stated 'guarantee ' on your web page and brochures.
BARBARA NThe staff were very friendly and helpful
Wyatt MAn easy and painless experience! Thank you!!
Brandon HYes, though staff will not answer your phone calls at times.
Ibrahim TAttendant charged me $117 for 2 extra days. When extending my rental I said i would be needing it an extra day plus 7 hours how much would it cost. I was quoted $40.
Brandon YAll good
Levi WFriendly helpful staff. Good equipment in great condition
Leonard HVery happy with the service I received at this locaiton
Brien WThe young woman at the counter was very pleasant, efficient and helpful. While I have often faced a degree of animosity when renting from this location, today customer service was excellent.
Randall BReturn was not logged until 2-days after I dropped off the rental which they then charged me an extra day's worth of rent.
Parker GMuch appreciated how friendly and straightforward
Lana SExcellent service
Rodolfo ZFirst 25km FREE
Christos AThe best part was the price for 24 hrs. Personnel was very polite .
Lana SI would say that the business is very money oriented and customer service is good, but definitely not making me want to deal there again
darrel w