Excellent Service, Thanks
Juan R
Customer Reviews for Lethbridge Gas Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location I particular like that there is a gas station right there so clients can fill up as needed when they return the truck
Mary-Ann LGreat service ! Very clean! They made sure the hook up was perfect and everything was working. Will for sure rent from them again. Exceptional service !
AVA CThe desk attendant was so lovely.
Suzanne BTrailer we rented was dirty. We pulled up to front entrance and employee came out with a mop. Cleaned it. Looked ‘clean’. Took 45 minutes to get in and out which I think is too long. Had trouble connecting the chains to our hitch. We clearly inputted the type of truck we were bringing, but employee complained about this type of hitch. We started to load our stuff, and it was very ‘greasy’ and slippery in the back of the unit. On further inspection, it was oil or diesel all over the floor. After walking in the unit, jumped onto the concrete and left black gas marks on the concrete. Ended up putting cardboard and a piece of plywood on the floor of the unit so it didn’t wreck any of our items. Told employee when we returned the unit, and there didn’t seem to be a bunch of concern. A $10 discount was given, but I don’t want to rent a dirty unit. Not really good in the experience column.
Gregory TThe owner/manager was very attentive he came out and helped me unhook, appreciated my business. I've been to this location previously! Love these guys!
Rick KEverything was great, I was early to pickup the trailer but the owner was also early so I was on the road before my appointment time.
Kenneth YVery bad service. The owner was very unprofessional. Got mad because my experience was a nightmare. Never had a problem renting a U-Haul before. Will never go back to this location.
Dwayne GFrom my experience with this location, I would be hard pressed to find them doing any better at customer service or vehicle presentation. Very very impressed.
David SGreat service
Kimberly DVery professional and cooperative. Excellent service.
Gordon MTrailer brakes did not work. Had no fluid in them so trailer obviously was not checked prior to me renting it
Bert MVery good location and great customer service!
Joseph PGreat service, and value.
Benjamin LThe clerk that assisted me was fantastic.
GREGORY BHad a good experience with U-Haul today. Everything went smoothly, and I got help right away. The whole process felt easy, and it made the move go a lot better. It was a solid business interaction, and I’ll definitely be using U-Haul again in the future.
Koffi AEverything was good
Jean LExcellent service and very efficient
David PVery very very kind and helpful worker, extremely professional, helpful, and kind. If he isn’t already a manager or some other high-ish ranking employee you should absolutely consider promoting him!
James MThis location was amazing thank you.
Glenn HStaff were efficient, friendly, knowledgeable, and helpful! The equipment was clean. The Gas’s Plus had us also had a quick and running out the door and was just as easy to return.
Kathleen JExcellent Service, Thanks.
John MNo problems at all. In and out in 5 minutes.
Patrick DContinue what you're doing
Ralph BVehicle needs to be checked for weird sound
Abraham AThis vender is always very pleasant and professional to deal with. The only negative comment I have is that when i picked up the trailer I looked inside and because of the light I didn't notice that it needed to be swept out and indicated on the electronic response that it was clean when it really wasn't. This was my only complaint and it was minor. I mentioned it to the representative when I returned the unit and was told they would check more carefully as to cleanliness in the future.
David KVery good and quick efficient service.
Sheila SThe truck had check engine light on and tie rods and suspension were about to fall apart. Very unsafe luckily didn't have to go farther than 15kms
John LTie down harness is too short for larger tires.
Elbert MOn March 1,2025, I hired Uhal on Mayor Magrath in Lethbridge & that experience & this experience today was like night & day in comparison!! Gas Plus runs a people business & I was totally impressed. They will have my future business!!!
Ethel HThe gentleman was extremely helpful and made check-in seem easy
Emma KVery Nice People, Thanks
Abraham FSelf serve check in presented some challenges. Otherwise this was easy and great service
Ray RVery friendly and very easy to get along with I would definitely recommend them to anyone I know thank you very much for your kind and curious experience
Robert HThere was a minor issue with the trailer light not working. After trouble shooting the issue, it was deemed that the light was faulty, and my vehicles wiring was okay. Thankfully, there was another trailer that I could use, and I was on my way. I really enjoyed working with the location and the employee at the location was very friendly!
Justin WThere is little for tis operator to do to improve the service with is always excellent. They are friendly, knowledgeable and efficient and helpful. I would not hesitate to recommend them to anyone looking to rent a U-Haul in Lethbridge or the surrounding area. Keep up the great service!
David KOverall my experience was not pleasant. I booked using the app weeks to my move. Only to be told the day before that the truck isn’t available at that location. We would have to pick up in Nanton and 2 1/2 hours later for pick up. I had my daughter go directly to location and specifically ask if the truck was available. She was told it was. So we canceled Nanton. This is not the first time this has happened. Very disappointed in the customer service on your end!!
Leslee MNothing I ordered to be in the Uhaul was, and when I asked they said they do not have the equipment
Foster WCustomer service was excellent! This was my first time needing a big moving van. I was surprised at how easy the whole process was! Would definitely recommend!
Jenna NLocation was ok.
Brent FSliders in ratchet straps had cement like dirt in way that had to be chipped away.
Jason WGuy seen me parking the truck and came out from the gas station to greet me and receive the truck from me.
Ian WVery efficient
David PI was quoted 545$ for 4 days it ended up being $800, terrible quote
Brittany TJoe was great! He helped me hook up my U-Haul.
James PTrailer was very dirty and I hitched the trailer because the attendant had a sore back!
Brian J