Trailer brakes did not work. Had no fluid in them so trailer obviously was not checked prior to me renting it
Bert M
Customer Reviews for Lethbridge Gas Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good location and great customer service!
Joseph PGreat service, and value.
Benjamin LThe clerk that assisted me was fantastic.
GREGORY BHad a good experience with U-Haul today. Everything went smoothly, and I got help right away. The whole process felt easy, and it made the move go a lot better. It was a solid business interaction, and I’ll definitely be using U-Haul again in the future.
Koffi AEverything was good
Jean LExcellent service and very efficient
David PVery very very kind and helpful worker, extremely professional, helpful, and kind. If he isn’t already a manager or some other high-ish ranking employee you should absolutely consider promoting him!
James MThis location was amazing thank you.
Glenn HStaff were efficient, friendly, knowledgeable, and helpful! The equipment was clean. The Gas’s Plus had us also had a quick and running out the door and was just as easy to return.
Kathleen JExcellent Service, Thanks.
John MNo problems at all. In and out in 5 minutes.
Patrick DContinue what you're doing
Ralph BVehicle needs to be checked for weird sound
Abraham AThis vender is always very pleasant and professional to deal with. The only negative comment I have is that when i picked up the trailer I looked inside and because of the light I didn't notice that it needed to be swept out and indicated on the electronic response that it was clean when it really wasn't. This was my only complaint and it was minor. I mentioned it to the representative when I returned the unit and was told they would check more carefully as to cleanliness in the future.
David KVery good and quick efficient service.
Sheila SThe truck had check engine light on and tie rods and suspension were about to fall apart. Very unsafe luckily didn't have to go farther than 15kms
John LTie down harness is too short for larger tires.
Elbert MOn March 1,2025, I hired Uhal on Mayor Magrath in Lethbridge & that experience & this experience today was like night & day in comparison!! Gas Plus runs a people business & I was totally impressed. They will have my future business!!!
Ethel HThe gentleman was extremely helpful and made check-in seem easy
Emma KVery Nice People, Thanks
Abraham FSelf serve check in presented some challenges. Otherwise this was easy and great service
Ray RVery friendly and very easy to get along with I would definitely recommend them to anyone I know thank you very much for your kind and curious experience
Robert HThere was a minor issue with the trailer light not working. After trouble shooting the issue, it was deemed that the light was faulty, and my vehicles wiring was okay. Thankfully, there was another trailer that I could use, and I was on my way. I really enjoyed working with the location and the employee at the location was very friendly!
Justin WThere is little for tis operator to do to improve the service with is always excellent. They are friendly, knowledgeable and efficient and helpful. I would not hesitate to recommend them to anyone looking to rent a U-Haul in Lethbridge or the surrounding area. Keep up the great service!
David KOverall my experience was not pleasant. I booked using the app weeks to my move. Only to be told the day before that the truck isn’t available at that location. We would have to pick up in Nanton and 2 1/2 hours later for pick up. I had my daughter go directly to location and specifically ask if the truck was available. She was told it was. So we canceled Nanton. This is not the first time this has happened. Very disappointed in the customer service on your end!!
Leslee MNothing I ordered to be in the Uhaul was, and when I asked they said they do not have the equipment
Foster WCustomer service was excellent! This was my first time needing a big moving van. I was surprised at how easy the whole process was! Would definitely recommend!
Jenna NLocation was ok.
Brent FSliders in ratchet straps had cement like dirt in way that had to be chipped away.
Jason WGuy seen me parking the truck and came out from the gas station to greet me and receive the truck from me.
Ian WVery efficient
David PI was quoted 545$ for 4 days it ended up being $800, terrible quote
Brittany TJoe was great! He helped me hook up my U-Haul.
James PTrailer was very dirty and I hitched the trailer because the attendant had a sore back!
Brian JEmployees were very helpful and courteous.
Gary FAt this location, please don"t change anything. I have used this location many times and have always been treated great. Staff are very friendly and professional.
Fredrick BThe gas gauge was inaccurate. Both times I put gas in the gauge didn't move. At times when I started the engine it would read differently.
Dwayne GVery good service
CHRISTOPHER WI again would not recommend anyone use U-Haul.
Amanda TRude staff and not willing to accommodate
Riley TEverything went well. The two helpers we had were very professional and hard working. Paper work was informative, easy to understand, and all coverage was enclosed. If we need this service in the future we will definitely use U-Haul. There is nothing to improve on.
Jan Vvery unfriendly service
Eugen HThe gentleman who help me, Joe, did a great job and I would definitely recommend and I will be back. Thanks
Douglas PThe drop off location was great! I believe the man’s name is Joe and he was incredible and made returning the vehicle seamless. I’d recommend this location to anyone.
Hendrick VCheck in was smooth.
Dennis FUnfortunately the equipment I had reserved was unavailable at the time that I required but the staff were able to find a replacement vehicle at a slightly later time that day.
Patricia DI received a great service from the staff at this location. Thank you
Prince M