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Wendy G
Customer Reviews for Lethbridge Gas Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Return was not logged until 2-days after I dropped off the rental which they then charged me an extra day's worth of rent.
Parker GMuch appreciated how friendly and straightforward
Lana SExcellent service
Rodolfo ZFirst 25km FREE
Christos AThe best part was the price for 24 hrs. Personnel was very polite .
Lana SI would say that the business is very money oriented and customer service is good, but definitely not making me want to deal there again
darrel wTo far off the beaten path.
CLARENCEH BWe went to three different locations to actually find one that had what we had asked for online. If the product is not actually at the location that was reserved online it would be nice to know that before we drove all over Lethbridge and out of town to find out it wasn’t there. This particular location did have it , thankfully , but we did not know that for sure til the day of pick up. Confirmation of specified requested product would be nice.
Laurie NMy reservation for truck was for 10:00 am p/u. I arrived at 9:40 am only to have to wait in line until 11:00am. U-haul reservation system issues caused long delays, not impressed 😒
Peter PIt should be a full tank on both ends of the transaction. Not some random amount of fuel that the client has to guess to hit. And then be accosted by some employee that it isn’t enough fuel. Absolute nonsense of a policy. Completely unprofessional.
Jordan PThe worker at this location was very helpful
Derek WVery well run depot. Clean and organized.
Randall PThere were 4 people including myself for a 9am pickup and there was no “rush” from the man behind the counter.
Kathy KI had booked a dolly for moving in my app but the owner there said he sold out all of them. It was such a bad experience for me.
PRERAK PThe guy helped me to detach the trailer. He was friendly and welcoming. Very pleasant experience.
Alex PI already recommended others to go here.
Cindy CThe air pressure in the passenger side tire was 40# below the other side - heating tire until i added air....
Weldon HFirst time we have ever rented a trailer. We were impressed on both ends of the transaction, pick up and drop off. Thanks guys.
Doug CExcellent service and friendly, knowledgeable staff. I would highly recommend this agent.
david kThe staff was very helpful and if there is more than 5 starts, all the staff gets 100 stars. Thank you for helping me get over the stress I had.
Raymond DAlways friendly!
Ryan SNothing, it was a perfect experience. Available, fast and knowledgeable staff. A+
Scott HGood service, friendly , know their product. I had reserved a trailer, furniture blankets and a trolley. The lady serving me reviewed my reservation and together we corrected some mistakes I’d made on U-Haul website. Which saved me some money. Good job. Thank you
Dave CFast, courteous and friendly! Staff was very helpful. I would definitely recommend this location.
Ann NNothing, the transaction was easy, smooth and well explained.
William RThis location needs more wire hook up converters. A round 7 plug to your flat 4. They had none to buy and I had to rent one
Morgan LNo service was provided by staff. No jack to lift the trailer tongue up was provided. I had to request one. No instruction on how to use jack was offered. I had to request assistance to hook up trailer. It took me 30 minutes to ask on several occasions for assistance. If some help was offered, I could have been out of there in 5 minutes. I would not recommend this location.
Ken WEverything was good
Eniola BMuddy but inside box was clean
David Sthe guy inspecting the truck that we returned was not overly friendly and it was like he was looking for something to be wrong with the truck upon its return.
Tracey RThe location manager was busy the morning of pick up BUT the truck was filthy in the cab and the previous renter smoked in the truck... it had not been cleaned when we picked it up.
DAVID VI would like to leave a positive review for Befage and their service with U-Haul vehicle transportation. The service was very good, and everything went smoothly. The staff were extremely helpful, professional, and cooperative throughout the process. Thank you for the great service—I truly appreciate it.
Hussain KThe staff member was extremely helpful at drop-off. She helped me with figuring out how much gas to put in the truck and was very kind through the whole process. Simple procedure and very easy to complete the drop-off.
Koreen GNothing. It worked well and the representative at the pickup/drop-off location was excellent. Would definitely rent again.
Tristan SPerfect customer service
Amber RMaintenance on the truck was ro be desired. I'm glad never to take it out on the hiway. Front end of the truck needs work.
Larry CTreat your customer with a little bit of consideration. If you change a customer prefer place of pickup, at least allow to return at the nearest location near them.
Enorense OYour family operation is great, good service, friendly, and attentive.
Nicholas MI would suggest that they dont speak chineese when discussing the customer and car..
angela cThank you. Very friendly and professional. Very informative and helpful.
Tania BSimple, easy, convenient.......
Barry VThis location was beyond fantastic. They are amazing to deal with and I will definately be recommending them.
Hunter GDropped off late last-night. Parked and locked doors, I had no pad lock for the cargo door to be locked.
Lacey CCheckout process was efficient. Its a good idea to reserve online, as some people that day were walking in to get a Uhaul and it took a bit of time for them to complete the process and get their rental. The site was well organized, efficient and truck was clean and ready to go. A good experience renting here.
James WTrailer had no trailer brakes that worked. When i dropped it off the guy said there isn’t anything that anyone can do about it and yet i paid full price.
Dustin BBooking and pickup went smoothly, location had trailer already hooked up and waiting which was very helpful. Truck had some broken rails inside which we were not able to include pictures during pickup but we did take pictures prior to loading. The rails should probably be repaired before someone gets stuck from the broken pieces.
David LUsed this Uhaul rental place many times this year.Its great! Has everything u need on site! Every size of uhaul and towing needs . Even fuel. Easy check in and return . They Cleary explained my rental bill to me.Effortless rental. Great experience at lethbridge Gas plus.
JAIME D