Customer did not leave a comment.eric T.
Customer Reviews for Liberty Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had to switch trucks and the one we got could barely go 45 mph and engine was super loud on passenger sideSAMANTHA D.
I had to pay deposit at pickup and was told I'd get the cash back at return. They refused, said to take it up with uhaul. They set up the drop off location then set up my storage at a uhaul then wouldn't let me return to where I was storing everything, said it was 200 more, so I went 15 miles over to get to and from the storage/drop off location. Will never use again.Kayleigh H.
Website said open Sundays at 11. Showed up at 11:30 and clearly marked â€œclosedâ€. Not easy location to access off Highway 2. Run down facility / car lot. You can do better.Frank G.
I reserved this at a location at the other side of town- i went to pick it up and they sent me to this location. I was not notified of this until I went to pick it up. The truck had an exhaust problem which was so loud in the cab that I had to wear head phones to minimize the sound. I have driven many trucks and never experienced this before. The truck was not swept out.Dennis C.
Where should I park my car when I pick up the truck? I couldn't drive two vehicles at a time.Robert M.
The vehicle was dirty and dusty on the inside. The seats had tears in them. The steering was very loose on the truck, and the break system was weak. The app stopped working during the check in process so it took more time to get my vehicle.Casey H.
Stop overcharging!Michael J.
The gentleman that helped me was very nice and accommodating. He made the process very easy.Andrew V.
Customer did not leave a comment.Lynn K.
Truck was filthy. Had to spend 30 minutes cleaning back of truck to rid of dirt and feces.TAYLOR T.
Cruise control would be nice. Other than that truck drove very well. A/C was extremely cold.SCOTT A.
Customer did not leave a comment.Alan G.
The main issue was the booking/pickup experience. The pickup location changed from Northwest 12th to S. 10th without notification to us, this cost us at least 2 hours, maybe 5 it's hard to say: neither agent at the locations knew about the change, nor did they give useful advice. "Sorry not sure" was the response 2 times, and the second agent had the audacity to call about the reservation while I was biking from the original location to the reschedule location because he wanted to go on scheduled break. I would never deny a person a break but this was adding insult to injury. I only asked for the reservation I made to be what it was. The equipment was below average. Medium Ford truck chassis doing overtime as a delivery vehicle. Poor turning radius, poor visibility, very poor power, weather stripping was falling off, had a sort of scary transmission shimmer below 55 and, had almost non-existent A/C. (smallest issue of the bunch, but when it is 95Â°, it's tough to ignore).Peter L.
Customer did not leave a comment.Joseph J.
Sold me a padlock that didn't fit the truckJoseph P.
Excellent customer service. Very friendly and easy transaction.Joy S.
Customer did not leave a comment.Linnette K.
I left the lot with the fuel tank just above 3/4 of a tank I drove the truck 8 miles and put 1 gallon in the gas tank read the same as when I left the lot and I was charged for not having the gas tank at the same level as when I left. The inside of the cab was dirty and smelt like a hot dumpster.Adam K.
Customer did not leave a comment.Evelyn S.
Customer did not leave a comment.Rod R.
Customer did not leave a comment.David D.
The U-haul checkout process is clumsy and time consuming.Kevin B.
Customer did not leave a comment.Terry R.
Wouldn't even check in truckAMEILA S.
Provide a working uhaulemillia S.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.HOPE S.
The store was fine. The guy working was friendly and helpful. The equipment was complete garbage. I was worried the entire time that the truck would break down. Rattles like crazy. Smelled of burning oil and wires. I still can't believe that truck was in service. Not great. Be better.ALAN H.
Customer did not leave a comment.Tyler E.
The truck i expected to get (One way) wasn't returned to the location at the time of my reservation, so the location let me use their In-Town truck, which required me to return to the location (an extra 60 miles). If not for a reduction on per mile rate, this would have been a more frustrating and costly experience.Daniel M.
Customer did not leave a comment.Mike R.
So much better than U-Haul experiences at other locations. We'll definitely come here again.Bob G.
Customer did not leave a comment.Lianer S.
Customer did not leave a comment.Eric F.
I was given a much larger truck than reserved. I understand that the truck I rented was not available, however I did not expect to drive such a larger vehicle which cost me much more in gas due to poor MPG. Not a fair way to do business.Steve H.
I had a very good experience. Thanks so much!scott M.
Customer did not leave a comment.Thadeus Z.
Customer did not leave a comment.Doug R.
I rented a truck the same day and size at a different location. It wasn't big enough so I had to rent a second truck. This location charged me $72.46 higher then the first truck. Mileage was also higher not a fanJulie L.
Thank you!Darrell D.
The particular 10-foot truck we used had a broken/defective driver-side sun visor that was not only annoying as it drooped down with each bump in the road but also very potentially hazardous as it could momentarily block the driver's view of the road. Otherwise great experience, owner was prompt and easy-going.Nathan D.
I have rented from these people numerous time and liberty auto does a great job of customer service. Customer friendly and very easy to work with.Budette S.
If you need a U-Haul, Rez at Liberty Autos is the place to go. He went above and beyond to help me get on the road. He is just a wonderful human being. Go see him for Excellent customer service!Tracie O.
When making reservation I was told 85 free miles. There was also a drop off fee at another city. I changed the reservation to be brought back to the same location. They told me I would not get 85 free miles. It cost me more money then I was told. Not impressed with the pricesJulie L.
Customer did not leave a comment.Jeannine T.
Had previously rented from them, they are close to me and very nice to work with. Plan to rent from them at least one or two more times in MayBudette S.
Customer did not leave a comment.Curt E.
Unfortunately the truck was very dirty, filthy really. The truck was also in very poor driving condition. The alignment is completely off and more you increased your speed the worse it got. Then when you would go to brake it would knock terribly and then get stuck in gear not allowing you to accelerate or break immediately if need be. Very unsafe. I then returned it with a quarter of a tank of gas and was still charged $18+ dollars for gas. Akso, I only had the truck an hour for a 1 piece furniture move, and when I returned it the shop was closed at 2 p.m. . So I took pictures and submitted a request for a refund. I've rented many trucks from Uhal, always great, but the experience was not. The truck was unfit to be used and a definite liability.shannon C.
Customer did not leave a comment.Tim M.
Customer did not leave a comment.Carlos J.
I scheduled my appointment at a different location than this one. As I was on my way to the location I had booked, I pulled up the UHaul App and it told me I was at the wrong location. When I booked my rental it told me there was a truck at my original location available. Kind of a pain to get notified and have to drive farther to an inconvenient location at the last minute.Kraig V.
Offer parking for customers that might pick up trucks by themselves. I was moving my mother by myself and didn't have anyone with me when I picked up the truck, had I not spoke with an agent my vehicle would have been towed. They do not allow for your personal vehicle to be parked on the premises. Might want to include that information before hand.Natalie M.
Please make sure that the people who are renting the equipment know more. Questions were asked that couldn't be answered properly. Things needed fixed and it would have taken longer to have done.KERRY S.
Customer did not leave a comment.Joan B.
Used webpage to turn in trailer when location was closed.David W.
Customer did not leave a comment.Jaddin R.
They made me buy stuff I don't need and pay cash for it there card reader does not work and online it says they re permintly closedAMMAR A.
The guy who helped was great. It wasn't the location I had or would have picked to rent from. Originally rented from a large actual storage uhaul center but accidentally reserved the wrong date and had to go here for a same day one way rental. I would never have picked it being a girl traveling with her young niece. Sketchy.VICKIE P.
Customer did not leave a comment.CODY M H.
Pick up went smoothly.JORDAN B.
Customer did not leave a comment.AHLAM A.
Great Customer ServiceBRIAN Z.
Dropped off equipment after hoursBrian D.
The truck I rented was dead when I went to pick it up. I have to wait 90mins after my reservation for roadside to replace the battery.Daniel Y.
Clean and disinfect truck cab better.. there was a can of chewing tobacco left in one of the cubbies. Also the steering wheel was really grimy so I'm guessing it hadn't been disinfected.JENNIFER F.
Best usual location I ever usedVINCE M.
I would have appreciated some insight to how the pickup process would work for the 24/7 pickup ahead of time. I felt like I had to figure it all out while I was there, and with a crazy day like moving day, I would have appreciated the peace of mind of being prepared with that information.Eric U.
Customer did not leave a comment.Mckenzie M.
They just didn't have a lot of inventory, other than that was convenient and an easy process.JUANITA K.
Customer did not leave a comment.RONALD K.
Customer did not leave a comment.MICHAEL DEAN E.
Customer did not leave a comment.Donald B.
Awesome experience! Very reliable and easy to work with.SCOTT C.
Customer did not leave a comment.TROY H.
The customer service is top-notch from start to finish. I rented a cargo trailer this time and the owner hooked everything up for me, tested the lights and signals, and made sure I was comfortable before I drove off the lot. He double checked the return time to make sure it was what I needed, and made returning the trailer after hours easy and as convenient as possible. Liberty Auto Sales is our go-to U-Haul rental place.CASONDRA P.
The person that checked the trailer out to me was very helpful. I would definitely recommend this location to rent uhaul trailer-trucks!KRISTINE C.
Customer did not leave a comment.Nicholas S.
Customer did not leave a comment.Kirk L.
Great service! Friendly!MICHAEL Y.
Trying to pickup this truck up before opening hours was a complete disaster and I will never do that again. EVER!! I made three phone calls to U-Haul corporate. The first lady was very good, the second one that called me was ok but the third person i talked to said I needed a third party with a passport for identification before she would authorize me to take the truck. I said why wasn't I made aware of this when I reserved the truck and she told me it is in the fine print but most people don't read that. When the store owner arrived at 10AM he was amazing, wonderful to work with. He had us out the door in about 5 minutes or so.TIMOTHY M.
I have never had such an excellent experience at a uhaul location. Very pleased with the service we received. If the need arises again, we will be back!!PATRICIA H.
I was referred to this location last minute due to another location not receiving the truck I was supposed to rent on time. I was taken care of promptly and professionally. Thank you.Bryan L.
The staff member was very kind and friendly however he was not there for return ( I only had the truck for approx half the time planned) which prompted an annoying phone call from the Des Moines Iowa phone center to ask about the truck. The caller was quite rude. Which was exceptionally annoying during a move from a moving company whom should be trying to assist in a successful move as their service offersANGELA B.
Very accomadating let me drop car dolly and truck later.Kevin F.
All trucks need ramps mine did not.TERRANCE P.
Customer did not leave a comment.STEVEN S.
The app would not accept any of my pictures for returning the vehicle after 20 minutes of effort, I gave up. The photos did include the odometer and fuel gauge.Brian C.
Absolutely Nothing. Rez was outstanding!!! He was very customer service focused. In the future, I would go there before going to the U-Haul closer to my home.EDWARD M.
The truck was garbage! Had an oil leak, power steering is going out, brakes are shot & it dog tracks to the driver side bad! They didn't put the dolly in the truck like I ordered either.Tamara B.
Very nice experience - thank you!ELIZABETH W.
I rcvd a meesage from Uhaul telling me my pickup location and time had changed. The time was 2 hours later than I had originally scheduled. When I got to the new location, the y told me I could have come earlier, no problem. Other than that, a good experienceGEOFFREY L.
The location is fine, just a little hard to get to with traffic on tenth street. It was very handy for where we were going though. Employees were great, very helpful and friendly. HOWEVER, your mobile pick up portal is a DISASTER. it never worked for us, we waited on the phone for over 30 minutes and then were told we have to arrive before the pick up time or it would automatically cancel the process. WHAT? I would think an early arrival would cause more problems than a late arrival. what a waste of our time.STEVEN T.
Customer did not leave a comment.TIM V P.
First rate. I highly recommend Liberty Auto.STEVEN H S.
Customer did not leave a comment.TANNER D.
I got charged for the equipment I requested but did not receive the actual equipment.Abigail T.
Online return worked great.Richard R.
Customer did not leave a comment.JEFFREY N.
Great service! Thank you!RONNIE G.