☹️ the cup holder was broke I couldn't even hold my coffee in it, it was also dirty, also in the back in the cargo area the floors were very dirty they didn't look like they were swept mopped or anything, the day I rented the truck it was raining, water started leaking in from the roof of the cargo area and it damaged my mattress my mattress was soaked and wet from the water leaking inside the cargo area, also since the floor was so dirty and the cargo area when the water hit the floor and the cargo area it activated some kind of gunk that was on the floor some kind of green Gunk that was stuck to the floor that look like gum or something but when the water hit it it activated into some kind of green ink and some of that green ink that was stuck to the floor got on my mattress as well and also it got on our shoes and we dragged it into our house on the carpet and we just got that carpet clean 2 days ago before we moved in this house that cost us $200 to clean and now we have to pay somebody else to come back and clean the carpet again, I did put insurance on the truck and it's supposed to protect whatever we have in the cargo area as well I believe hopefully U-Haul can make this right and reimburse us at least to $200 back for the damage on our carpet, for now on I will make sure the floors are a lot better and cleaner if I ever have to use another U-Haul again, I love U-Haul I've been using them for years and so I understand and every company you're going to have some bad actors and this place where I rented the truck from was one of them, advice to this place is please make sure before you rent a truck out to potential clients you check and clean your trucks out thoroughly, and check for cracks on the top of the cargo area roof so that rain if it ever rains it doesn't get in at a ruin people's furnitures if you start doing that you would be better off, please check these things and correct them before you rent your trucks to any other person ty.
BILLIE R
Liberty Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lincoln, NE 68502
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Customer Reviews
- 4.0 Average Customer Rating
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Dropped off after closing. Never saw a person.
Julie ADrop off was super easy. Someone was right there when we pulled in and it took less than 5 min to drop off be on our way. We couldn't have asked for a better experience.
Emily HNot much to improve, The guy was friendly and it was quick to get the truck and easy to return it.
MARK BThe fine fellows at the U-Haul shop helped me hook up the trailer and checked to make sure the brake lights and turn signals worked. Then explained the return location. We hauled the motorcycle to the show and back successfully. Thank You!!
RAYMOND P