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KANDINCE C
Customer Reviews for Liberty Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
He was so polite, hooked the Uhaul up for us making sure the blinkers worked.
BRENDA CNone at this time. U-Haul has been ready when we needed help with a move.
JAIME MGuy was super accommodating. Helped me out with the trailer as well. Will go here again.
RICHARD PEverything went so smooth. The person that helped me book my trailer was amazing. She was so friendly and knowledgeable. The place I picked up my trailer was great also.
JAIME MGreat location. Super nice guys and easy to get in and out efficiently.
RONALD TThe gentleman at the UHaul shop was most helpful to us! Helped hook up the trailer and tested the lights before we left. It was pretty late Sunday night (6:39?) and again he helped guide us to park the trailer..Thank You!
RAYMOND PSmooth. Easy. Perfect.
ANDREW SAbsolutely horrible experience. Truck had trash in it still. Wouldn’t honor the rate charged me $400 extra??? My Truck died 5 times within 10 mins of leaving the rental location and was told “there’s nothing I can do” had to call support 6 hours and $600 in expenses later I got a new truck and this on worked! Never again will I rent from uhaul until this is resolved correctly and I’m remembered for the extra expenses I have due to their mess up!! Im out $1,000!!!! For one day of mess up not caused by me.
JORDAN SI have rented from this location many times and it has always went smoothly with no issues. Highly recommended.
PRESTON HHidden fees, we paid almost $100 when it supposed to be $45, that's ridiculous, when you reserves it just says $19.99 + $0.99 per mile.
Corina Call good
PAUL VMake sure trucks are maintained and serviced
BRETT FI was in and out in 5 mins! Very helpful and engaging. Nice fellow!
LRRY GThank you for the uhaul and that you were close and in a convenient location for pickup.
YESH Jeasy in , helpful owner !!
DANIEL HI'm very happy with the customer service and product I was able to use for my move , Thank you
CHRISTOPHER MHelpful, easy and fast drop off. I found a wallet in the truck from a previous driver and he took care of it.
JAMES BThe gentleman in charge was professional, and very expedient with the paperwork. Pickup and drop off did not take much time. I rarely need a U-haul, but if I do, I would definitely go here again.
KAREN Eturned un when closed
JOSEPH HVery informative, explained in detail and asked questions before handing me the keys and my receipt.
Theresa NThe cab of the truck was filthy and the entire vehicle was covered in bugs. The machine itself was in good working order and the hauling area was clean enough. There were screws & misc part remnants from the prior renters.
CHERYL NExtra charges
Nelly RTake cash.
David Sit took me 45 minutes to get my credit card to take, the phone process needs work, its not great.
Steve HQuick & easy pickup
Steven MThe cab of the truck was either not cleaned or poorly cleaned. It was raining when I picked up the truck and the dealer had the dolly and the mats sitting out in the rain. The mats were in plastic bags but the tops were open, so they got wet. Hard to use a wet blanket on wood furniture. The dealer did offer to help load the dolly into the truck. The truck itself was good other than the lack of cleanliness (mostly console and dash areas). I will be less likely to fulfill my next reservation if not able to pick up at a U Haul store or a dealer with whom I am familiar.
Roger BSeamless transaction, all went smoothly, and equipment was in perfect condition. Fast and efficient.
Doug LThe employee at the drop off location wasn't anywhere to be found, I had to get out of my truck to find him. He asked if I was dropping off a trialer, I stated yes and he stated, just park it over there with the rest and before I knew it he disappeared back into the building without asking me any follow up questions. Zero customer satifaction.
Joshua WHard to rate, did the drop off after hours But was super easy !
Brian YReally great customer service!!
SOPHIA SNothing excellent experience. I’ve used U-Haul all my life for moving and will continue to do so Thanks dan
dan uThe drop off location was closed when we arrived.
Jon WDoes not have a safe place to park personal car if truck is needed overnight. So I had to cancel two day reservation and change my plans
Jennifer ZEverything was great.
connie fNo suggestions
Mardell EEverything was as it should have been—not always the case with UHaul locations.
Steve TService was friendly and professional.
Donald BThe appliance Dolly was not available as requested. I was unable to get everything I needed so will need to find another truck as I can't afford another rental.
Laura SThe owner was helpful and squared away. I would recommend this Uhaul location.
CORBETT CVery friendly and helpful
Larry VKeep doing what you're doing! Great to work with!
Robin CThe location wasn’t open on the day I needed the truck so everything I did was through the app. The process of checkin and returning the truck was clunky and confusing. I ended up returning the keys before knowing I needed pictures of the inside of the truck.
Andrew SThe new two-inch tongue latch when set on a two inch ball has quite a bit of slack as if the latch is worn to a larger diameter or was manufactured too large to start with. as one travels down the highway and encounters rough surfaces, the trailer pushes forward and back and really rattles the vehicle. When it is loaded heavily, it is not such a problem. There is no adjustment feature on the latch so maybe that is something that could be added to take up the slack in the hitch.?
ray pAttendant - good customer service.
Margaret RVery helpful, he just pointed me to a good spot and took everything off for me.
Brian DThe people were very helpful. Not much room in the lot. The appearance was not inviting. But again, the person that helped me was great.
Ken SGive more miles. I had to spend an extra $18 despite a relatively small drive.
Kenneth SDrop off was in a dirt parking lot, which was muddy and difficult to maneuver. Location has limited hours, and no one was available after 5 pm the day before drop off was due, or before 10 am on day of drop off (trailer was due back by 9 am)
Herb A