Customer Reviews for Liberty Tax Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Liberty Tax Service

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Richard D. on

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Customer did not leave a comment.

DAVID D. on

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Was not able to use the phone app check in since they would not give me the key. Had to wait 25 minutes while she verified that she could give me the key. Appliance dolly was not available. Had to call around to find one then spend my miles driving to get it. Location was going to let me drive off without giving me the combination to the lock on the cargo area. Gas tank was not full, it was at 3/4 tank.

shassresha R. on

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Customer did not leave a comment.

LOGAN M. on

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Location was hard to find. They only had a small sign in the bottom of the window stating they were Uhaul. The reservation was for 4pm but the location was closed with a little hand written note on the door saying "gone until 5pm" so we waited an hour for our truck. Very unprofessional. Truck was missing 150 miles. Fuel level was also not correct. Truck was not clean front or back. Water bottles and paper in the cab. Empty boxes and sand/dirt in the back. I would not recommend this location to anyone and Uhaul should consider letting this location go.

Chirtopher J. on

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Patricia G. on

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Have had in the truck.......

Sandra M. on

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Customer did not leave a comment.

Gakayla R. on

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I was double charged and I am still waiting on a response as to why that is and it’s been well past the 48 hours allotted.

Larry H. on

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Make sure phone contact is available.

Michael M. on

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I was called at 8 in the morning saying truck wouldn't be ready for 10 am pick up. Would be ready @1. So at 1:30I went to get truck. once at location the truck was not there. Spent an hour waiting for Uhaul to final say reservation was moved to another location over 30 minutes away. I wasted over 5 hours of moving time getting a truck. I was given a 50 credit, but that hardley covers the lost time and hassle I went through. Also the truck was older and I don't believe ready for a 1700 mile trip. The gs mileage was about 5 mpg the whole way. The A/C would cut off anytime the engine went into a higher RPM. great for driving through TX with 100+ heat.

Myiesha W. on

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DAVID L. on

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Primero la dirccion estaba mal en Google es otra dirección y se llama de otro nombre no tiene anunció ni letrero q es un uhal

PAMELA G. on

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MARIL M. on

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pamela B. on

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Customer did not leave a comment.