I reserved a 15ft truck and was not advised of only having a 10ft until I got there so now I have to make another trip. The truck handled horrible in the suspension and I work with trucks all day long needs inspection, the alignment was off so had to hold steering wheel at an angle. Not happy at alllllchristopher R.
Customer Reviews for Life Storage
(U-Haul Neighborhood Dealer)
East Stroudsburg, PA 18301
(Intersection of Milford Rd/Rt 209 and Joel St)
Services at this Location:
- Mon-Fri: 9:30 am - 6 pm
- Sat: 8:30 am - 5 pm
- Sun: 9 am - 1 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep on doing what your doing it's perfect! TyTodd E.
Customer did not leave a comment.Thanarat K.
Don't change anything, everything was perfectTodd E.
Customer did not leave a comment.Calvin M.
Need to Clorox the steering wheel. I went home and clean it.Victor R.
Customer did not leave a comment.ANDRZEJ N.
Customer did not leave a comment.Danielle B.
Customer did not leave a comment.Vanessa E.
Customer did not leave a comment.Terrance H.
Customer did not leave a comment.Iriet S.
No interaction with anyone used the overnight key drop off optionLesmore F.
Chris and Debbie are the BEST!!!Keith B.
Debbie was excellent! She was very accommodating when we wanted to adjust our plans.Stephen L.
Customer did not leave a comment.Brent D.
Customer did not leave a comment.Melissa V.
Customer did not leave a comment.Steven R.
Customer did not leave a comment.GLYNNW S.
Customer did not leave a comment.Antonio S.
Excellent work, no critique whatsoever.ALEXANDER R.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.Timotei I.
I had no problem whatsoever with Life a storage location, in fact they saved the day because overall U-haul dropped the ball and messed up my Truck Share reservation at another facility, truck was not staged for pickup, U-haul told me two different stories, thank goodness one rep did her job and fixed the problem, that was not my experience with all the other reps who kept passing me around.Tamala R.
The location was great very friendly.Michael S.
Customer did not leave a comment.Aaron S.
Customer did not leave a comment.Juan C.
Get a more experienced in friendlier customer service agentThomas M.
Easy, convenient and excellent customer serviceGabin R.
Customer did not leave a comment.Evan S.
I think you are all fine and everything is okay.Tammy B.
The Manager was belligerent, obnoxious and crude. She told me to stand in the corner and wait my turn when I asked her if I was at the right place. I used a quarter tank of gas and asked how big the tank was because I wanted to know how much it would cost. She said she has no clue and that I need to wait until U-Haul bills me. I waited and waited for her to get to me. Finally I interrupted he SOCIAL conversation about her house with another customer because I was tired and wanted to go home (about 10 minutes). She screamed at me to get out and that she was not accepting my truck return. She threw me out of the building and I threw the keys in the office and went home. FIRE HER!!!robert K.
it was a nitemare reserving a truck from a central office location - Carl's in East Stroudsburg was our initial pick up point - their incompetence made the experience awful - we were lucky to find the Joel Street officeVictor H.
Yes Jane was very helpful. They need to give her a rise!Anthony D.
Customer did not leave a comment.Emily B.
Customer did not leave a comment.Hieronim D.
We got to the location at 9am , they said they didn't see our reservation. I call the customer service line , it was constantly saying â€œwe are having technical difficulties, good byeâ€ then I finally got through and after being on hold would hang up again saying the same message. I finally got a representative at 10:40am and was able to pick up the truck at 11am. I hired mover and they sat outside for 2 hours (paid) until I was able to get there. I received no empathy for my struggle , wasn't offered any discount .. I will never use U-Haul again.Cathy G.
Customer did not leave a comment.Farouk K.
Nothing. Great service, very nice, quick and efficient.Richard Chad L.
When unloading the truck I found a near-moldy eaten chicken wing. The rest of the truck was SO clean, and the facility was SO wonderful - and this chicken wing was in a very bizarre hidden corner under the seat; I only saw because I dropped something and was looking underneath. I just wanted to flag for someone! I would absolutely rent from here again.Amanda P.
Customer did not leave a comment.Rob S.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.ray M.
Customer did not leave a comment.mary R.
Customer did not leave a comment.Shanna B.
Customer did not leave a comment.Victor S.
Customer did not leave a comment.Louis S.
Customer did not leave a comment.Sandra A.
Customer did not leave a comment.Marcus M.
The transmission was slipping and the brakes weren't that great, I put more gas in the truck then I expected to And it took us longer to move then we thought if I would have known that the transmission & brakes were bad I would have requested another truck. You need to maintain the trucks betterDeborah A.
Quick drop off and friendly associates.Diane M. S.
Customer did not leave a comment.PERCY C.
Customer did not leave a comment.John S.
At the joel location the staff were very helpful and nice .LINDA M.
I always use the location at Life Storage on Joel St. in E. Stroudsburg, PA. They are absolutely AMAZING!!!! Jamie always takes care of me: Professional, Friendly, and always ready to help.Isabella A.
Customer did not leave a comment.Chaniele H.
Truck was very hard to drive. Steering wheel had to be held at angle. Truck was bouncy and smelled like old cig smoke. This truck should be retiredLaura P.
1 wiper blade was not working on the van that I had. The passenger side wiper. When I returned the van and reported the issue the Uhaul manager just said thanks. She should have at least waived the insurance fee or given me a some kind of future discount credit on my next rental.Peter M.
Truck was covered with snow , locks frozen and mirrors covered with frozen snow.. Took some time for ice to melt and for us to get on our way.Edward W.
Customer did not leave a comment.Gene C.
Thanks for the serviceMario C.
I found the people at the pick up location were very professional and always courteous, excellent service. There are no complaints for the drop service as well. Thank you for your service.Janeen M.
Customer did not leave a comment.MerriBeth A.
Friendly staff.JIM T.
Customer did not leave a comment.Michael E.
Friendly and quick service. Easy drop-off. Would definitely recommend!Matthew S.
Explain to your NEW customers that the doors to the 9-foot van will all unlock once the vehicle is placed in park, and that one must lock each door individually and that there's no way to lock them by keeping the driver's door key in the lock position for any given time. Took me quite a while to realize that . . . I thought there was something wrong and that I may be charged for "breaking" the non-existing feature.Giovanni L.
People were courteous,service was fast and easy and truck was perfectJeffrey R.
Customer did not leave a comment.alex M.
We had a very positive experience. The Manager of the facility was very helpful, knowledgeable and friendly.David M.
The online service isn't good I did everything online but could not get the truck I still had to find a place that was open to get the truck that was annoying and added to my stressful moving dayJasmine A.
Very helpful staffDudley P.
Customer did not leave a comment.Lavina T.
nothing everything was greatFrank M.
Staff very helpful and friendlyScott R.
Great customer service and super easy pick up!Daniel C.
Fast friendly service from pick up to drop off !!Angel R.
i shouldn't had to pay for the extra miles i had to go to pck up truck because the one i reserved wasn't where i reserved it atDonald B.
Customer did not leave a comment.Jolyn D.
Very helpful and friendly on Joel Place.MARIA M.
Customer did not leave a comment.Lesly S.
Customer did not leave a comment.george M.
I had an excellent experience because of Jamie the assistant manager she's incredibly nice courteous an ultra professional.James B.
Nothing. All is well.jacob D.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Shenequa T.
Customer did not leave a comment.John Y.
Very professional, courteous and extremely helpful. Will definitely recommend to anyoneRazia O.
Customer did not leave a comment.Lisa G.
Jamie and Donna have been outstanding They always go above and beyondRichard S.
There was no obvious place to park a 26 foot U-Haul. Had to park illegally.Patrick H.
We ran late like 30 minutes and the office was so amazing and understanding!Donald H.
Jamie was outstanding!Fabian T.
Great staffFabian T.
I went over my mileage by a mile and you charged me $.69 cents the staff tried to remove it but it didn't work. You must be so proud that you would charge a repeat customer change.Sandra H.
Keep up the great service!William A.
customer svc agents at this facility was both courteous and helpful. Will definitely rent a uhaul van from this location in the future.EDWIN A.
Everything about this site was perfect.mark G.
none, you are great!CLARA M.