Customer Reviews for Life Storage
(U-Haul Neighborhood Dealer)

667 reviews

104 Joel St   East Stroudsburg, PA 18301
(Intersection of Milford Rd/Rt 209 and Joel St)

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 8:30 am - 5 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 8/18/2022 - 9/1/2022: Closed
  • 9/5/2022: 9:30 am - 1:30 pm

Services at this Location:

Contact Us

104 Joel St
East Stroudsburg, PA 18301
(Intersection of Milford Rd/Rt 209 and Joel St)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 8:30 am - 5 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 8/18/2022 - 9/1/2022: Closed
  • 9/5/2022: 9:30 am - 1:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

i am saddened to learn that life storage will no longer be handling u-hauls. just when i needed to rent a box truck for this coming weekend.

Linda W. 
Rating:
5.0

from what i understand, they will no longer rent u-hauls after this month. pity. it felt great to be driving a van again after 12 years of an suv and a car. i missed it. just the mirrors gave me trouble. the one inside the car i had a hard time focusing through the holes, but i do understand the metal panel is a safety shield. if i kept it longer, i'd've gotten used to it.

Linda W. 
Rating:
4.0

Customer did not leave a comment.

Andres P. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Samir B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
1.0

Customer did not leave a comment.

Dee C. 
Rating:
5.0

Nothing. Everything was perfect.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

irene C. 
Rating:
5.0

Very nice employees

WILLIE O. 
Rating:
5.0

Customer did not leave a comment.

Trenaye Y. 
Rating:
2.0

Explain the existing damage to the truck prior to having the customer sign the rental paperwork. The damage exposed the contents to the elements. Air out the cab after it is rented to someone hauling raw marijuana.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

William Evan P. 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
Rating:
5.0

Customer did not leave a comment.

Elizette D. 
Rating:
4.0

alignment and balance

Armando M. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
5.0

Great customer service, very helpful.

JOSHUA R. 
Rating:
5.0

Customer did not leave a comment.

Jaime G. 
Rating:
5.0

Nothing everything was perfect

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Viviana P. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Van that I rented had extremely bald tires. Just pulling out and when starting to drive, the tires would spin as if driving in snow. Very dangerous and scary drive.

Nicole M. 
Rating:
5.0

Thank you very much! Everything was great and professionally done.

Alexandru M. 
Rating:
1.0

They kept charging my card saying for tolls when you only pay one way

Natasia M. 
Rating:
5.0

Both ladies, are so nice.

Vilmarie H. 
Rating:
5.0

I can't think of any inprovements. Everything was smooth, reasonable and a generally good experience. Thank yo\u. Aristides

Aristides S. 
Rating:
5.0

Very friendly and professional staff.

Esther P. 
Rating:
5.0

Customer did not leave a comment.

Jack D. 
Rating:
5.0

I picked up my rental while the office was closed so I was able to easily rent it using the mobile app. The only issue I had was that I had bad service in that area. Not Uhauls fault at all obviously, but a 24hr free wifi service would be pretty nice for situations like that. It took me a long time to upload the pictures. Other than that, everything was nice and easy

Arron C. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

Linda J. 
Rating:
5.0

The Lady at the front desk comes off a little rude but direct.

Leon Y. 
Rating:
5.0

Excellent experience once again.

Donald S. 
Rating:
5.0

Great service! The representative was outstanding and so helpful. If I had to give some constructive feedback it would be to perhaps provide a full tank of gas with your trucks. My gas tank was slightly less than a quarter tank. I was anxious wondering if I was going to run out of gas. I didn't realize how much gas those trucks suck down. I returned it with a half tank to help out the next renter.

EDWIN H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Caitlyn M. 
Rating:
4.0

Excellent overall experience. Good service and excellent equipment. Reasonable pricing and hassle free experience.

Tony J B. 
Rating:
5.0

Customer did not leave a comment.

ALPHONSO III P. 
Rating:
5.0

The inside of the windshield was very dirty which made it hard to see out of at night.

Michael Y. 
Rating:
5.0

truck very dirty half consumed beverages in door pockets

Evan S. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

My first van rental...great

Winston T. 
Rating:
1.0

I used the 24/7 Truckshare option to pick up the uhaul. I did not expect to have any complications with it as I am generally pretty good with instructions. However, there was some sort of glitch in the app and it refused to let me go through the pickup process. I proceeded to wait on the phone for 45 minutes to talk to a real person. They needed to reset the whole process. In the future, partially completed pickups should not count as being done as it makes it impossible to get the keys out of the box.

Jeff J. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Debbie was great

DAFNE K. 
Rating:
5.0

Customer did not leave a comment.

andrew N. 
Rating:
5.0

Very accommodative at short notice, and they ANSWER PHONES!!!!

NELLA M. 
Rating:
3.0

The cab of truck was very very dirty. Cigarettes ashes all over leaves and dirt and dusty. I have pictures if u want me to forward. For 72 dollars it crazy. So I guess during covid ur not cleaning the truck.

David G. 
Rating:
5.0

Customer did not leave a comment.

Gene C. 
Rating:
5.0

Customer did not leave a comment.

Rosa M. 
Rating:
5.0

Customer did not leave a comment.

Belinda S. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

They saved the day. I had booked a van at another location and was rejected by customer associates on the app. the woman who works here helped me rent the van and was very helpful. I will just go here!

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Jean P. 
Rating:
5.0

Customer did not leave a comment.

Clarita H. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

outstanding service and store manager was helpful and friendly...

Simona T. 
Rating:
5.0

Customer did not leave a comment.

christopher Y. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Service was on point

CHRIS S. 
Rating:
1.0

I reserved a 15ft truck and was not advised of only having a 10ft until I got there so now I have to make another trip. The truck handled horrible in the suspension and I work with trucks all day long needs inspection, the alignment was off so had to hold steering wheel at an angle. Not happy at alllll

christopher R. 
Rating:
5.0

Keep on doing what your doing it's perfect! Ty

Todd E. 
Rating:
5.0

Customer did not leave a comment.

Thanarat K. 
Rating:
5.0

Don't change anything, everything was perfect

Todd E. 
Rating:
3.0

Customer did not leave a comment.

Calvin M. 
Rating:
5.0

Need to Clorox the steering wheel. I went home and clean it.

Victor R. 
Rating:
5.0

Customer did not leave a comment.

ANDRZEJ N. 
Rating:
5.0

Customer did not leave a comment.

Danielle B. 
Rating:
5.0

Customer did not leave a comment.

Vanessa E. 
Rating:
5.0

Customer did not leave a comment.

Terrance H. 
Rating:
5.0

Customer did not leave a comment.

Iriet S. 
Rating:
5.0

No interaction with anyone used the overnight key drop off option

Lesmore F. 
Rating:
5.0

Chris and Debbie are the BEST!!!

Keith B. 
Rating:
5.0

Debbie was excellent! She was very accommodating when we wanted to adjust our plans.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Brent D. 
Rating:
3.0

Customer did not leave a comment.

Melissa V. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
4.0

Customer did not leave a comment.

GLYNNW S. 
Rating:
4.0

Customer did not leave a comment.

Antonio S. 
Rating:
5.0

Excellent work, no critique whatsoever.

ALEXANDER R. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Timotei I. 
Rating:
5.0

👍🏻👍🏻👍🏻

alexander K. 
Rating:
4.0

I had no problem whatsoever with Life a storage location, in fact they saved the day because overall U-haul dropped the ball and messed up my Truck Share reservation at another facility, truck was not staged for pickup, U-haul told me two different stories, thank goodness one rep did her job and fixed the problem, that was not my experience with all the other reps who kept passing me around.

Tamala R. 
Rating:
5.0

The location was great very friendly.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
1.0

Get a more experienced in friendlier customer service agent

Thomas M. 
Rating:
5.0

Easy, convenient and excellent customer service

Gabin R. 
Rating:
4.0

Customer did not leave a comment.

Evan S. 
Rating:
5.0

I think you are all fine and everything is okay.

Tammy B. 
Rating:
1.0

The Manager was belligerent, obnoxious and crude. She told me to stand in the corner and wait my turn when I asked her if I was at the right place. I used a quarter tank of gas and asked how big the tank was because I wanted to know how much it would cost. She said she has no clue and that I need to wait until U-Haul bills me. I waited and waited for her to get to me. Finally I interrupted he SOCIAL conversation about her house with another customer because I was tired and wanted to go home (about 10 minutes). She screamed at me to get out and that she was not accepting my truck return. She threw me out of the building and I threw the keys in the office and went home. FIRE HER!!!

robert K. 
No reviews have been submitted for this location.

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