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Dennis R.
Customer Reviews for Lightfoots Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Okay look, $3,500 dollars plus to rent a truck that is worth about 15k for 5 days is (quite literally) highway robbery. Thanks for being there U-Haul, but do you really have to take sooooo much advantage of the damn situation?! At least it didn't breakdown.
Kevin R.I ordered a 15 foot truck a week in advance and two days before I was to leave I was informed that one was not available. I was offered a 20 foot truck, but I choose a 10 foot truck. It was just big enough.
Bruce S.Stay open later for Uhaul drop offs and pick ups.
Trent C.Drop off, no contact with the business, short earlier conversation was very professional and helpful.
Terry L.I'm done with U-Haul forever and no one I know will ever use U-Haul.
Gregory G.nothing
Juan C.Everything went well! Great Service.
Tracy R.Great person receiving the truck, office set up a little weird.
Terry D.Nothing much can be done
VANESSA G.Tim was polite and knowledgeable. Quick and efficient
Richard B.The service is always excellent.
Ralph E.Nothing. The staff was wonderful. Grateful I can rent a truck when I need one.
Stacey H.Everything was fine. I did the self service pick up. The truck was easy to find and was ready for me.
Brian D.I paid $850 to drive 600 miles, WallaWalla to Tacoma and back on a Thursday. On the way back I filled the gas tank in Ellensburg. Then a half hour later a radiator hose broke and the truck overheated and I coasted into Vantage (middle of nowhere). I called 1 800 uhaul for assistance like the paperwork said. The computer said there was a hour wait for them to answer my call, leave your name and number, and we'll call you back. It was Saturday before they called back! I was left stranded in the middle of nowhere, and had to hitch hike home. Leaving the truck in Vantage, about 125 miles away. I think I should have been refunded at least some of my money. I have rented alot of uhauls, and this last time was the worst!
Craig V.Furniture pads and dolly weren't in truck when I ordered them.
CHESTON B.I was thankful for kind; anticipatory service at Lightfoots Towing. They used their experience to smooth mine. Excellent. Highly recommend.
Melvin S.Customer Service Rep, Tim Lightfoot, was very patient & professional, answering all my questions & making sure I had everything I needed, before I left the parking lot. Really nice guy! :-)
Christina F.My experience was excellent. I had never rented a U-Haul vehicle before and this was easy and it worked out very well all around. And for a very reasonable price!
Edward D.Give them a trailer like the one I got. It was great in every way.
Harold P.Limited choice
Dorothy J.Easy drop off, fast and efficient.
George J.Great customer service!!
Claude C.This vehicle was rented to me without functioning air conditioning. I drove from Washington to Arizona with my 6 and 9 year old daughters. I still have yet to get any response from UHaul regarding my concerns.
Domonique B.My only issue was that I did not receive the 3 dozen furniture blankets that I paid in advance for. I managed my move without them, but my comforters and afghans weren't happy about it. Lol.
Robert W.I don't know how you got this so screwed up! I didn't rent a u-haul.
Nancy M.It took a long time for the mobile app pickup. We waited about 20 minutes from the time I sent in all the information to the time that we finally got approved. But other than that it was great!
Kaiden V.Easy drop off.
Scott C.Great customer service
Kerry B.Ramps in the truck would be a good addition.
Cathy B.The truck was ready and clean. The furniture dolly was ready. The employee was fast and efficient. Was a good experience.
Edward R.I appreciated the help and advice. Thank you!
Kristen A.I chose my pickup location in Milton freewater because I preferred it as the people who work there are more knowledgeable and accommodating. Being forced to change from this location was annoying and very unnecessary. This was done at the corporate level several times before I picked up my rental.
Teresa S.More info on where to find the key drop box.
Philip B.Very helpful, accommodating, and professional staff.
JULIA S.Had to drive an hour (each way) out of my way to get the equipment I needed. Worked out ok - but we have two Uhaul locations in Pendleton (OR) that could not provide the equipment needed, this was not disclosed until very late in the rental reservation process.
Michael S.