Tim was the best!
MARSHAL L
Customer Reviews for Lightfoots Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tim was awesome
MARSHAL LWish they would start with a full gas tank. Price per mile is crazy and the filling the tank was expensive. The cost of moving is crazy!!
Gary DI prefer to talk to a person rather than Just dropping it off but I guess it turned out ok.
CONNIE AGreat prices and great service. And the truck worked great for what I was trying to do.
STONE PGreat
GEORGIANNA TN/a
DEBORAH SThis is my second time using this location, both time were top notch. I really appreciate great service and this location is awesome.
BRADLY HThe appliance dolly and moving blankets I requested weee not included in the truck when I picked it up.
Brad SGood experience thanks
SCOTT BThanks to Lightfoots I was able to rent the trailer. You folks at U-Haul listed the pick up location in Pendleton, Oregon - 40-50 miles away from Walla Walla. My registraton email stated that correct location but your computer was in error. So you do not receive good marks for this aspect.
DOUGLAS HThe vehicle was dropped off after hours using the app (rather long winded picture taking process). Personnel helpful is irrelevant - no one was in attendance after hours.
TERRY LEasy to book online. Very friendly customer service & easy to check out and return.
CECILY GThe agent was very friendly and it was easy to book the trailer.
PHILLIP HPoilte and helpful
LESLIE EExcellent help from staff member during check out
THOMAS SThe vehicle had been smoked in a lot by someone prior. Maybe have a freshener or make them no smoking
JASON UWent very smoothly.
WARREN RMy go to rental spot.
CURTIS LInstall a trailer jack so we could drop the trailer and go to town to run errons. Otherwise, the rental was great, the staff went out of their way to do their job. It was a great expereince. Thank you.
TIMOTHY DWe dropped off after hours but the app made it easy to complete our rental.
JUSTIN SI am being ripped off for 5 gallons of gas. I picked the truck up at 1/2 full and brought it back over that amount. I plan to dispute the overcharge with my card company.
BRADFORD CMaybe a few more lights in the parking area and a few less big rock..
David WGood location
David HA warehouse but personnel were terrific
JOHN Wnothing, It was easy to reserve a truck, pick-up, and return.
James RNothing
CINDY HYou were great 👍
JACQUELYN BI’ve rented from them several times and Tim is great and has gone above and beyond to serve my needs.
JOHN SLightfoot owner decided to switch from being physically open to close within a day of rental without notifying customer. Customer didn’t know about e-check out even as an option resulting in frantic calls to Lightfoot and UHaul customer service, running around town to look for available UHaul, and changing move arrangement last minute. Extremely frustrating.
Jack LExcellent service
JEFFERY WWe dropped off after hours. Everything seemed good.
JACQUELINE ATim helped make moving a little less stressful! Efficient and professional!
VANCE NOffer cold beverage on a hot day after moving
SHAWN SGreat service, easy transaction!
Jon FCovenient location
MATTHEW SThe associate was business like, efficient and friendly
Douglas HI arrived at 8 AM to pickup the Uhaul. The entry way to the office shows Open Monday - Friday at 8 AM to whatever time they close. I called the number and the gentleman stated they were closed until Monday and to contact Uhaul. The customer service line was great, I was incredibly stressed because my movers were coming at 9 AM. Finally at 8:40, they assisted me with downloading the app and walking me through how to get the keys to the Uhaul.
Samara KInterior was dirty. Transmission slipping.
Kevin OLightfoots Towing was a easy drop off!
Matthew SOne of the most important things that impacted the quality of service that I received was that 'splitting a contract' was not really clearly explained. Having my contract split to make it so I could pick up the vehicle trailer a day later almost doubled my cost...
BEN CThe location was good but the app did not work for 24/7 pickup as described. I could not access the moving truck outside of staffed hours using the app or website.. Luckily the office opened about an hour after I was supposed to have been able to access the truck. At approximately 1pm, I got a text saying it was time to check in to access my rental truck even though my reservation was at 7am that morning. Clearly something went wrong at U-Haul corporate and this was not the specific locations fault.
Leah RSelf turn in
Mary DHave promised / reserved equipment at original site. This was WAY harder than it needed to be.My email is bfjohnso63@gmail.com. Please offer SOMETHING as a refund of sorts. Just crazy having to deal with all this in addition to moving stress.
Boyd JMaybe wash the cab and windshield. Seems like a pretty basic expectation. The ride was very rough. The ramp was too short This was by far the worst U Haul truck I’ve ever rented. It did run fine.
Jim TFriendly, helpful
DeLana BNothing! Everything was great.
June MIt was a random tow truck company location. There was no one to help but this may be due to the 24 hour drop-off aspect of this location. However, when I finished the drop-off info on the U-haul site I accidentally locked the key in the truck and the attendant working offered to unlock it for me for free! This was a true life saver!
Corey UNothing all went well! Thank you!
Barbara BThe truck was clean. I had to wait 30 minutes at pick up. But the truck was terrifying to drive. It kept seizing up and bounced me up and down so hard I went up a few feet. There was a grinding noise when I pressed on the gas. Both of these were intermittent. Also gas cost $140 for a 4 hour drive. And I rented a 10 foot truck and was told the day before they only had 15 foot trucks. Also they changed the drop off location after I already picked it up
Kathleen T