Customer Reviews for Lightfoots Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lightfoots Towing

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Spencer H.
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Easy to schedule truck online, and then in-person pick-up and check-out was easy, as well. Truck ran well and was able to haul everything I needed it to for our move. Good experience

JESUS P.
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MICHAEL H.
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When checking in the attendant was very friendly and fast with checkout.

Tommy S.
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Robert B.
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ROBERT B.
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James S.
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Edward P.
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Adele M.
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Michael S.
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Great people and great service each time we drop off.

Robert B.
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Joseph S.
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Shelby F.
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Sean S.
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Robin S.
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All great

MARIE L.
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The person who checked me in was rude when I asked him to put on his mask. He refused stating, "I don't need one".

Thomas S.
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Barry G.
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Great customer service and makes the process of renting a trailer very smooth.

Caleb C.
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Erik D.
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Cynthia F.
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Dawn H.
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Robert G.
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Brady B.
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I reserved my truck to pick up at 8am on Saturday, October 31. I called on the 30th to confirm pick up and was told by the location they did not have my truck. I then called a number in Spokane and was told I could pick up a truck at noon at a different location. That's not the time I reserved. I was then told I could drive 60 miles to pick up a truck on Friday in Walla Walla which I did. Customer service was NOT going to offer a discount or extra mileage on the truck until I insisted. Overall - not happy with the initial service from U-Haul. Truck was fine even though it had a "SERVICE TIRE MONITOR" light when I picked it up. I told this to the representative and was told it would be fine.

Joanne M.
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Rick S.
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Adrian S.
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The pickup location does everything to add additional incorrect charges after I checkout. Two times this happened at the same location. The receiving side was absolutely the best!

Elias M.
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Matthew S.
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Kathy S.
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I needed the truck for only a day. It was fast and easy to rent.

Matthew L.
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Jasmine M.
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Rosa C.
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My day renting a u haul was a day from hell. I went into Lightfoots U Haul rentals and since I was going to use a truck on a Sunday and they are closed on Sundays he suggested renting online, so I went online registered went thru the entire process and then called the day before picking up the truck rental and was told everything thing was a go. I arrived at 9:00 signed into my account and went into Pick Up my Truck and for a hour it would not allow me to go further and continued to sayitcould not verify my location, I called your800 number 3 times and was hung up on 3 times. I was sooo stressed as I had people waiting to help me move furniture. When I was finally able to get in by using Safari instead of Google I received the password and went to unlock the combination, the combination was impossible to work could not get the letters to spin, called number on sign of business and was told I was speaking to the towing guy and he could not do anything, we finally got the lock to work and got our key an hour and a half later then when I was supposed to hv gotten it, all this with 30 degree weather. I feel your company should have paid me instead of the other way around. Miserable day.

Dennis D.
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Rebecca B.
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There was no one to help me take the car off the dolly. I had to find a stranger next door to help me understand how to remove the cinched straps and I had to crawl under car to unhook some chains.

EMILY B.
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Sheryl P.
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Started out in Pasco U-Haul on court st. The girl hat helped was a joke. If I didn't need it ASAP I wouldn't of went to location on 28th in Pasco that found me this one in Walla Walla.

Todd H.
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Jimmie W.
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Can't think of much. It's an old location with multi-use businesses in the same building and parking lot. Other than spending the money to pave the lot, I can't see anything else. This would just make the location more attractive, but wouldn't change the good service.

Vincent R.
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Tyler J.
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Everything was cool. Tim at Lightfoot was super chill, cool, and helpful. Will go here again

David A.
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When I was doing my inspection of the trailer when picking it up, I noticed that one of the wheels seemed to have a problem - probably a wheel bearing. They gave me a different trailer to rent. I would think they would catch something that serious in their inspections. Overall, they were very nice to deal with and took care of the problem without question.

TIM K.
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Marvin V.
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Be there when you said you're going to be there. I had 4 guys waiting 11/2 hrs for truck to load Otherwise everything was good

STUART S.
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Steve S.
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Guy admitted that for him, U-Haul is “just a side business” and then said told me that U-Haul corporate doesn't care. They just want to be a side business.

PATRICIA ANN M.
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Daniel O.
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Bret E.
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Nice folks who were quite helpful!

Shae E.
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Amy C.
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KATHRYN A.
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Kenneth D.
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Robert W.
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Marcus A.
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Thomas V.
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Jeffrey R.
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They were helpful but were not wearing masks for my safety

William G.
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Just to make sure the windows are clean

Ruben G.
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Debbie D.
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Jose G.
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Jennifer G.
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Kurt F.
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Once again no functioning air conditioning in a U-Haul truck. I have yet to rent a U-Haul and not have a problem with the air conditioning they simply do not work. long drive in the Summer become very difficult it's a problem with the air conditioner never worked and had the windows open just To Survive the heat

Fred C.
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We were able to drop off the truck, get a quick go-over and be on our way.

Kevin N.
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Be honest with your customer and please don't change our drop off location for last minute. Terrible customer service! No more Uhaul!!!

Thomas E.
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Excellent customer service!

bradley B.
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JAMES M.
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William S.
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John S.
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If corporate Changes the size of the truck requested notify customer to ensure that will work

travis R.
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Brandy W.
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Kristina J.
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Louis B.
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Dale C.
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Samantha S.
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LOIS ELLIS R.
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Marc K.
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Very nice people making it easy and fast to pick up

Cheri F.
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Leslie K.
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We came late at night to return the truck. We were happy with how well lit it was. It was clean, easy to understand Instructions and easy key return.

Russell Y.
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Perfect! Happy with everything!

Kevin J.
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Pamela H.
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Erma V.
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TRAVIS G.
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Location wasn't open so we can't say that the place inside was clean and inviting since all we did was drop off the key and park the van on the dirt lot, next to the other trucks. It was easy to park and go.

Parker P.
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Tim was very helpful and respectful.

Grzegorz L.
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Awesome manager, very helpful

MaryCaitlin W.
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David G.
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Can't think of anything...keep up the good work!

Donald L.
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Make sure when you are going to send a text,that your stuff works, also MAKE IT EASIER to make a return. I never got a text or email had no wayto prove i returned it early

Shawn M.
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Pamela C.
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Jack S.
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Kc E.
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Great people and service.

Albert L.
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Harold N.
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Tim D.
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The person helping me was very professional and very helpful

Scott O.
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It was a Sunday and there was no one around. The owner followed up the next day and everything worked out fine. Overall it was a very easy program and I am very pleased with the experience

Stephanie S.
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Dee C.
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Lightfoot Towing was everything was perfect the corporate people at the 800 number are interfering and screwing up good U-Haul they called made the pickup appointment at the wrong time Lightfoot and I had it right they also called and made the drop off point 40 miles further than what I was going instead of at the place I had already pre called in Lewiston you need to keep your corporate mouth shut and not interfere with good U-Haul practices that your dealers are doing you guys are screwing up them I will never deal with you guys at the 800 number anymore you are terrible call the store directly and call the place of deers to your drop off directly and do it that way I will tell everybody I know to do it that way and to stay away from you guys you would f****** a wet dream

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