Customer Reviews for Lighthouse Mini Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lighthouse Mini Storage LLC

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Bradley W.
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Customer did not leave a comment.

JOE N.
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ROBERT P.
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HOBERT CLINTON K.
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I input my reservation online; I called and spoke with a representative and he re-input the information again. When I got to Lighthouse Mini Storage, the young representative had to re-input the information again. Each time I requested Princeton Storage on S. Wickham Avenue, Princeton WV, to be the drop off location----Said the same information 3 times to the young representative at the mini storage that I wanted and preferred the Princeton WV Storage site to drop off the cargo trailer. Assume the young girl selected the site on South Walker Street in Princeton---which was NOT what I requested 8 times. What is the point of doing any request online if it is not available for representatives of Uhaul to access it at pick up time. This was the worst experience I've had trying to get the correct cargo trailer as well as the desired drop off place. When I did drop it off I went to the assigned place on S. Walker street and there was no place to park it. It was a used car lot. I then took it down two streets and parked it at the S. Wickham site which has plenty of room. The next morning (Monday), I called the S. Walker site and he advised my that I needed to contact UHaul and request a site change so I would not be charged wrong location fee. I made several calls to U-Haul which did not provide any assistance although they indicated they changed the drop off site to S. Wickham and if fact, the representative did not make the change and lied about it. I also do not understand why your company doubled the rental price just because it was the last week end of the month and supply/demand rules apply. Upon arrival at the Lighthouse Mini Storage, I counted 10 cargo trailers were available. That is outrageous to double the rental fee and appears to be a form of price gouging when we can't afford that due to Covid 19 issues. I request a partial refund as I normally rent the cargo trailer for $49.00 and this time paid $97.00.

JEFFREY P.
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Call Melissa directly for the best service.

Brandy P.
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Checking in definitely saved time. Truck was dirty with grass and debris in the back but not terrible. Gas mileage was great! When we stopped to fill up before returning, the truck wouldn't start. We jumped it and it started right up. Return process was simple and easy. Overall satisfied with the transaction.

Marion T.
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No personel were there, it was a Sunday. The App for returning would not accept my location on my phone so I just dropped the key off and made sure the Truck was clean and secure. THAT part of the process worked well. Overall it was a good experience.

Ronny E.
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We received a phone call the day before stating everything was ready for pickup, but upon arriving, the truck had a padlock on the back, and the furniture dolly and pads were not yet put in the truck adding to the wait time - even though we had been encouraged to do pickup through the app... given the circumstances, obviously that was not possible. Once waiting and getting those things taken care of and the lock removed, it was fine.

Jeremy A.
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I would like to suggest that you all put jacks on all the trailer and box trailers. This would make it much easier for someone like myself with disabilities to hook up and unhook them without having to lift and risk severe injuries.

HOBERT CLINTON K.
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on that particular wagon, the right tire rim needs to be replaced because it was rusted and could cause the tire to go flat.

Lucretia F.
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I was simply told to pay $100 deposit and I did so when I returned it the next day I was given a receipt and told to have a nice day I know all this sounds so good correct this is the bad part when I left with my receipt 10 minutes later I was called asking me to come back to the office to pay another $36 the young lady that called me could not explain to me why I owe the $36 just told me to come back and pay it I refused because I didn't understand why I had to however I don't think that it was fair to me that I was given one Price to pay and given a receipt the next day telling me to have a nice day only to call me 10 minutes later demanding extra money I think that's really bad business the other lady that called me Michele came off a little rude at first but then that irritated and frustrated myself so I came off rude and then her attitude changed however everything else was wonderful but I think they need to get someone else off in there that knows what they're doing so that this will never happen again

TIMOTHY H.
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Dan B.
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HOBERT CLINTON K.
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Add one additional employee for busier times of the month. Representative was very busy but assisted each customer very professionally.

Buddy F.
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GLEN S.
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GLEN S.
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Greg H.
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Outstanding communications from the dealer.

Bradley H.
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The mobile check in and check out makes the rental an easy process.

LARRY J.
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JULIE F.
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MARK S.
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betty M.
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MICHAEL H.
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Truck that I reserved was not available. I did get a smaller truck with extra miles. Had to make two trips due to smaller truck. Didn't find out until day before pick up.

ALTASIA C.
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Anne A.
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Anne A.
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Chasity L.
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Please make sure all equipment is in the truck and ready at the time of rental and payment. I had to drive all the way back and get the dolly bc the girl said it slipped her mind to put it in the back of the truck.

Mark H.
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stanley W.
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Daina P.
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dwayne T.
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The truck was the roughest riding truck I've ever rented This was the 4th 26ft truck I've rented in the last 7 months for my move They all were great Very nice ride This one ride like it had no springs

Lorena E.
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AAA/AARP or senior discounts should be available. Superb customer serv

Anthony Z.
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Cynthia F.
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Ralph F.
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Frank S.
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Ken C.
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The older female clerk made me feel welcomed and safe. Her greetings and over all body language was warm. I told my wife this is our #1 location from now on. They had exactly what I needed. PS...they also had a beautiful "Nemo Theme" going, too! I wished I had brought my daughter. Keep up the fine work.

Dan R.
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Was not given the code to get in the locked drop off site.

Brad R.
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Major issue with my overall reservation. Only wanted a 10' truck. Made an online reservation and thought all was good. Then 2 days before pickup I get a call saying 10' is not available, we'll get you a 15'. Then an hour later i get a call saying nothing is available. Told them I have to have something and they found a 20' 20 miles away. Way more truck than I needed. Beyond that, all was great.

Gwendolyn T.
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Carl T.
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James S.
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After hour drop off was confusing, needed a gate code, and didn't have one. The code we were given was invalid, from someone on the phone.

Sandra E.
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Says 24 hour drop-off, but the gates were closed and locked... we had to make a couple of phone calls to get instructions on dropping the trailer off. Fine, otherwise.

Timothy S.
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I would not suggest using uhaul to anyone i know.

Ronny E.
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Customer did not leave a comment.

Frank L.
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It cost me almost $400.00 for 1 day. Not the price I was quoted. Was quoted 187.00. I paid the 400 because I was moving and did not have much time. Can you please refund the difference

Orkhan S.
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Thank you!

Kipp R.
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Customer service could be better at estamating and explaining the rental agreement..

Mary M.
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I needed a truck at the last-minute. Melissa was very helpful in getting me what I needed. The rental went very fast and easy. The facility was very well maintained and was very clean! She was absolutely great! She made everything so easy. By the time I left there after returning the truck, I honestly felt like I had made a new friend. Will definitely use them again and will recommend!

Joseph D.
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Melissa was exceptional and knowledgeable. Great service.

Felicia G.
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Nothing, everything was great and the customer service was wonderful.

Michael S.
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Best service ever. Will always use the franklin facility.

Lavon A.
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Customer did not leave a comment.

Betty E.
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Jason D.
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Timothy B.
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Linda H.
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Steven M.
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The attendant was very helpful and friendly

Sheooey H.
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DANIEL L.
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larry G.
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Joshua S. | Reservation |
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Free storage is a great option for uhaul customers.

Scott S.
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Dan B.
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Donna R.
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This was the best experience I've ever had with a rental truck! The lady that works there is nice and fun! She's very knowledgeable about her job and I would highly recommend this location!

Nicholas O.
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Rocky M.
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Nicole B.
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Christopher S.
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ruth H.
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Jennie B.
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Allen K. | Reservation |
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Great facility.

Allen K. | Reservation |
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Fantastic service.

Marla P.
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Went over almost 20 miles on my estimated miles so I got charged. When I got the truck it was right at 7/8 and when I took it back it had a full tank. That should have counteracted the miles that I went over. That should have compensated but it didn't. That should he reviewed and looked at!! Not happy with that.

jerome T.
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jerome T.
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FARAZ B.
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kenya C.
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debra M.
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sally J.
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I was a wonderful experience and would use them again the lady at the front desk was awesome.

Sierra M.
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Everything was great!

chris M.
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Nothing, the only thing with the truck the cargo light in the back doesn't work and the cover was hanging down

frank A.
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nothing...staff was really good and polite...

Michelle A.
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Customer did not leave a comment.

Michelle A.
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Dennis M.
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Terry J.
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Marlon J.
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My experience was absolutely great! MELISSA went above and beyond to not only greet me but also provided A+ services quickly coming and going! Great job!

James A. | Reservation |
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Excellent service and support!

KARL S. | Overall Experience |
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The attend she is great goes above an beyond to help

Jason W.
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Melissa the girl at the counter was very helpful and friendly. I was able to drop my truck of and acquire a storage unit quickly and without issue.

Justavian T.
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The truck stunk really bad.

Bethany H. | Overall Experience |
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We loved our experience with Lighthouse Storage. They are always so kind and such a wonderful family. If we need storage again, this will definitely be the place we go!

Dena Ann U.
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Customer did not leave a comment.

AMY C. | Overall Experience |
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Very clean, climate controlled and safe. Love Lighthouse Storage

emily M.
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Customer did not leave a comment.

adam b. | Overall Experience |
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Good place to rent from

MIKE G. | Overall Experience |
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Great Place for your UHaul Equipment Rentals and Self-Storage needs!

SHANNON JOE K. | Overall Experience |
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Outside is not organized, needs marked areas for each camper/boat. We had a 5th wheel parked for a yr with plenty of room, then others was crowding us making it hard to exit with our tail swing.

Carl H.
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Mike G.
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marty B.
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Joe David L. | Overall Experience |
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Great storage place!!

Lance D.
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Customer did not leave a comment.

JEFFERY H. | Overall Experience |
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Best all around storage facility i have ever experienced

Damon W.
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Harrison C.
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Michael G.
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The door and latch needs to be adjusted and lubricated. Too difficult to raise and lower this trailer's door!

MATT A.
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Customer did not leave a comment.

darik B.
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Nothing at all. The representative was personalblenand polite and we really enjoyed her.

MELANIE D. | Reservation |
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The staff was very helpful and had me moved in by 10:30am the day after I made the reservation. Thank you!

Dan S.
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Customer did not leave a comment.

AUSTIN J. | Overall Experience |
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Great facility and staff!

kay c. | Overall Experience |
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Thank you

No reviews have been submitted for this location.

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