There are NO signs telling U-Haul customers to enter a lighting fixture store to get a rental truck. There’s only a locked chainlink gate with U-Haul’s name on it, but that’s it! I had to walk into each store to find out where to go. Finally, someone told me to go into the store that sells light fixtures! It’s ridiculous to make your customers go thru that just to find you! The man inside the lighting store was polite, kind, and offered to enter my info into his computer, since I didn’t have the app. I greatly appreciated that. But the address he typed in is completely wrong. I hope that’s not the address you keep in your computer system!! That will cause me grief for future rentals. I don’t want two different accounts — one with the right address and another with the wrong one.
julie k
Customer Reviews for Lighting Aura
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged for an extra day. I returned the truck around noon but my receipt said 8 pm. I had to open a dispute. This made it a horrible experience
Erik SThe pickup location itself was good. The lady behind the counter was actually helpful - as opposed to the idiot at rhe uhaul yard up the steeet that wouldn’t help me check out - even though nothing else was going on in front him. Your online check out system SUCKS. I had 4 bars (out of 4) on my cell phone - on 5G - and the check out pages WOULD NOT load. Started - then re-started 4 times. And the pages wouldn’t load. After pissing away almost 15 minutes trying to make it work I asked the lady behind the counter if she could check me out so I could leave. She did something on the computer and told me to go ahead and take off. I had a similar experience on return and check in - not being able to use the online system to check back in. Uhaul need to do better.
THOMAS PIt was not a good experience. We could not access the van after hours in the lake forest location and had to go to Costa Mesa for another van. I had to ask multiple time to be refunded for the extra mileage costs and only then was I offered $50. Communication with customer service was difficult. Very disappointing experience.
SAMMY S