Customer Reviews for Lil Bear RV & Auto Repair
(U-Haul Neighborhood Dealer)

638 reviews

4747 Hwy 62   Eureka Springs, AR 72632
(Conveniently located East of Eureka Springs on Highway 62)

(479) 253-2264

Hours

  • Mon–Tue
    10 am–4 pm
  • Wednesday
    Closed
  • Thur–Fri
    10 am–4 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 2/3/2023 - 5/31/2023: Closed

Services at this Location:

Contact Us

(479) 253-2264

4747 Hwy 62
Eureka Springs, AR 72632
(Conveniently located East of Eureka Springs on Highway 62)

Services at this Location:

Hours

  • Mon–Tue
    10 am–4 pm
  • Wednesday
    Closed
  • Thur–Fri
    10 am–4 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 2/3/2023 - 5/31/2023: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

April J. 
Rating:
5.0

Knowledgeable, helpful and friendly folks. Everything went smooth.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Cyndi W. 
Rating:
5.0

Always so wonderful to work with! Love Lil Bear!

NIKKI S. 
Rating:
5.0

The Lady there was amazing…. Very helpful

Shelley Llynn W. 
Rating:
5.0

You get to pick your own trailer!

David C. 
Rating:
3.0

Customer did not leave a comment.

Jo P. 
Rating:
5.0

Customer did not leave a comment.

GORDON H. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE W. 
Rating:
3.0

The experience was excellent except for the drop-off location and us just now seeing an extra $26 charge for cleaning. The trailer we rented was completely cleaned other than the furniture pads not being folded would appreciate a return of that 5% of the costs The other rental that would be appreciated thank you

Dee V. 
Rating:
5.0

Customer did not leave a comment.

Pamela Lydia P. 
Rating:
5.0

Owner went out of her way to accommodate needs!

Martha W. 
Rating:
4.0

Front end needs new tie rods or something. Shakes like a Martini on grooved pavement. Had to limit speed to 50 mph??

Gregory Michael S. 
Rating:
5.0

Customer did not leave a comment.

Timothy James T. 
Rating:
5.0

4th time using them and absolutely great people.

GARY S. 
Rating:
1.0

VERY STRESSFUL EXPERIENCE. Truck engine made a horrible racket when we first started. The "check engine" light was on the entire time we had it. The racket inside the cab was deafening. Unable to listen to any music due to noise. Truck was overall a piece of junk with no precheck on it's conditioning. But the service people at (918)295-5700 were wonderful.

June C. 
Rating:
5.0

Customer did not leave a comment.

Alex Wade B. 
Rating:
5.0

Customer did not leave a comment.

Jean B. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Excellent service from the location's agent.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
3.0

Open on time

Kassie M. 
Rating:
5.0

Customer did not leave a comment.

Frances E. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

The folks at Lil Bear were wondweful. Courteous, helpful and knowledgable.

John D. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

TOM S. 
Rating:
1.0

The low rating is not a reflection of the building or it's employees but of the app system with uhaul. Due to inclement weather, my husband was late picking up the truck. The app did not specify we had to be there within 30 minutes. After an hour of trying to figure out what was wrong we called uhaul. The customer service personnel reset the time. After that, we eneded up calling again about the same issue. The app wouldn't register and allow us to check out the truck for another HOUR. It was atrocious. The app needs a lot of work.

Caleb M. 
Rating:
5.0

Nothing, great customer service, very friendly.

DEDRA B. 
Rating:
5.0

Customer did not leave a comment.

jakob C. 
Rating:
1.0

Customer did not leave a comment.

GAVIN K. 
Rating:
5.0

good value

BRIAN L. 
Rating:
4.0

Unfortunately they had a medical emergency that delayed pickup but everything worked out

Bradley G. 
Rating:
3.0

Now the technology gets more intense! More picture uploads! I had to have my grandson handle the return process. Poor customer service!

Kermit T. 
Rating:
4.0

The trailer was clean and appeared to be maintained, but it was very old and unsightly.

JOHN H. 
Rating:
1.0

I ordered 6 dozen furniture pads as well as a truck and trailer for a 600 mile move. Was told the day of pickup they only had 1 dozen pads and I should just get over it. Found out on the road Sunday morning we had no brake lights and no blinkers on the trailer. VERY Disappointed and very dangerous!!!

SUSAN S. 
Rating:
5.0

Little Bear is perfect. So friendly, helpful, and fast. Sandra is AWESOME!

JANET D. 
Rating:
3.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Nothing

TODD H. 
Rating:
5.0

Customer did not leave a comment.

HASKELL S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN B. 
Rating:
4.0

Customer did not leave a comment.

Cody M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
5.0

Customer did not leave a comment.

MIKE G. 
Rating:
3.0

Customer did not leave a comment.

Richard M. 
Rating:
2.0

I ordered and paid for an appliance dolly, but there was no dolly. My refrigerator was damaged in the move because of this.

William R. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Sweet lady there

Stefani S. 
Rating:
4.0

Customer did not leave a comment.

william R. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

These are wonderful folks. Would recommend them to anyone.

WOODIE A. 
Rating:
4.0

All went well and smoothly. The truck was in good condition, clean, and ready to go.

KATHY K. 
Rating:
5.0

Improve your god damn online pickup and drop off program. I tried to pick up a truck that was supposed to be reserved . After an hour of wasted time I had to go 20 miles out of my way to rent a truck. Then when I called to extend my rental time cause i ended up having to get help to unload it you people charged me for a completely new rental instead of simply charging me for another day and Im still mad ss hell over that. The gal I spoke to said I would be compensated for the extra 20 miles I had to drive to get the truck and then it didnt happen.

DON W. 
Rating:
5.0

Excellent staff, friendly and professional..

CLIFFORD L. 
Rating:
5.0

Customer did not leave a comment.

DEBRA K. 
Rating:
2.0

I was unsure about the online pick up so went in a few days before pickup to find out more about how that all worked. The gentleman told me he was retired and does the online check ins so he doesn't have to answer questions anymore. He said it must be easy because no one has ever complained but was not sure how it worked. He said if there was any trouble to call the hotline. One the day of pickup I had a bit of trouble getting a phone signal making the process take longer than it should have but it all worked out

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

KELLY C. 
Rating:
5.0

Customer did not leave a comment.

Erik J. 
Rating:
1.0

Get rid of them. Rude, did not want me there. Asked me if I could unhook myself and said it was my job to fold the blankets neatly. I did fold them neatly because I wanted to get out of there.

BOBBIE O. 
Rating:
5.0

No problems.

PAMELA E. 
Rating:
5.0

Customer did not leave a comment.

Karen Timm E. 
Rating:
3.0

We were quoted a rate of $.79 per mile. When I received the final charge to my credit card we were charged $.99 per mile. This is the second time this has happened. I will look for another rental location for future needs.

George Darryl H. 
Rating:
4.0

Customer did not leave a comment.

Eric V. 
Rating:
5.0

Customer did not leave a comment.

nicholas C. 
Rating:
5.0

fine

Gary C. 
Rating:
4.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

Very accommodating and helpful. I had a very good experience while renting a vehicle.

Herb H. 
Rating:
5.0

Nothing, service was great

CAROL W. 
Rating:
5.0

The customer service provided by the woman who helped me with my rental deserves a raise!!! Should be proud to have such a Rockstar employee. 10 thumbs up. You go girl

danielle M. 
Rating:
5.0

Service was excellent. Staff was helpful and friendly.

Kathy C. 
Rating:
3.0

The first trailer I was given had faulty tail lights and I had no help from Lil Bear employees hooking up the trailer. The second trailer I was given did have functioning lights, but when I asked for help hooking it up, because it was raining, I was told no.

Anthony G. 
Rating:
5.0

Great customer service....highly recommend.

David W. 
Rating:
4.0

The license plate was broken in half, bad placement?

Kent F. 
Rating:
5.0

EQUIPMENT SHOULD BE ROUTINE SAFETY CHECKED. TRUCKS : CHECK THE OIL AND BE SURE ALL LIGHTS WORK AND CHECK TIRE PRESSURES AND LOOK FOR NAILS IN TIRES TRAILERS: BE SURE LIGHTING ALL WORKS AND CHECK TIRE PRESSURES AND CHECK FOR NAILS IN TIRES.

Lyle Craig M. 
Rating:
5.0

Very polite and professional!

randal F. 
Rating:
5.0

Customer did not leave a comment.

Marvin S. 
Rating:
5.0

Went above and beyond to help us out on a holiday weekend! Truly appreciate them 😊

Buford W. 
Rating:
5.0

Customer did not leave a comment.

Neil C. 
Rating:
5.0

Outstanding service!!!

DAVID T. 
Rating:
3.0

I was supposed to drop off in Berryville. Was told they were full and had to take to Lil Bear. Wasted almost 2 hours. Now I am being billed $20 for cleaning. there was nothing in the cab or box left. I want a refund to my credit card of $21.40. Please advise when this will be accomplished.

Roger L. 
Rating:
5.0

The folks at drop off were very sweet.

andrew H. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
2.0

Not very good internet. Took me over 45 min to get on the road because of computer issues. Had to do a manual contract and I had done all the online check in stuff ahead of time.

Catina T. 
Rating:
2.0

Customer did not leave a comment.

Vanessa T. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn E. 
Rating:
5.0

Outstanding experience. Very friendly and professional. Would highly recommend

DAVID T. 
Rating:
5.0

I just love the people who run Lil Bear. Saundra is very nice and this location is efficient and clean.

Jake Kendall B. 
Rating:
5.0

Good job thank you

Michael C. 
Rating:
5.0

Polite, quickly aware I had a reservation just by giving my name. Quick turn around and on my way.

David S. 
Rating:
5.0

A military discount for veterans and retired military would be nice.

JOHN WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

JAMES EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

Roy D. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Helpful and efficient

Gwen E. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN E. 
Rating:
5.0

Easy as pie dropoff. The people at Lil Bear do business the way it should be done.

Donald S. 
No reviews have been submitted for this location.

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