Customer Reviews for Lil Bear RV & Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lil Bear RV & Auto Repair

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PAMELA E.
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No problems.

Karen Timm E.
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Customer did not leave a comment.

George Darryl H.
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We were quoted a rate of $.79 per mile. When I received the final charge to my credit card we were charged $.99 per mile. This is the second time this has happened. I will look for another rental location for future needs.

Eric V.
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Customer did not leave a comment.

nicholas C.
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Customer did not leave a comment.

Gary C.
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fine

Zachary S.
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Customer did not leave a comment.

Samuel W.
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Customer did not leave a comment.

Herb H.
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Very accommodating and helpful. I had a very good experience while renting a vehicle.

CAROL W.
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Nothing, service was great

danielle M.
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The customer service provided by the woman who helped me with my rental deserves a raise!!! Should be proud to have such a Rockstar employee. 10 thumbs up. You go girl

Kathy C.
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Service was excellent. Staff was helpful and friendly.

Anthony G.
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The first trailer I was given had faulty tail lights and I had no help from Lil Bear employees hooking up the trailer. The second trailer I was given did have functioning lights, but when I asked for help hooking it up, because it was raining, I was told no.

David W.
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Great customer service....highly recommend.

Kent F.
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The license plate was broken in half, bad placement?

Lyle Craig M.
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EQUIPMENT SHOULD BE ROUTINE SAFETY CHECKED. TRUCKS : CHECK THE OIL AND BE SURE ALL LIGHTS WORK AND CHECK TIRE PRESSURES AND LOOK FOR NAILS IN TIRES TRAILERS: BE SURE LIGHTING ALL WORKS AND CHECK TIRE PRESSURES AND CHECK FOR NAILS IN TIRES.

randal F.
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Very polite and professional!

Marvin S.
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Customer did not leave a comment.

Buford W.
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Went above and beyond to help us out on a holiday weekend! Truly appreciate them 😊

Neil C.
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Customer did not leave a comment.

DAVID T.
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Outstanding service!!!

Roger L.
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I was supposed to drop off in Berryville. Was told they were full and had to take to Lil Bear. Wasted almost 2 hours. Now I am being billed $20 for cleaning. there was nothing in the cab or box left. I want a refund to my credit card of $21.40. Please advise when this will be accomplished.

andrew H.
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The folks at drop off were very sweet.

Michael E.
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Customer did not leave a comment.

Catina T.
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Not very good internet. Took me over 45 min to get on the road because of computer issues. Had to do a manual contract and I had done all the online check in stuff ahead of time.

Vanessa T.
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Customer did not leave a comment.

Gwendolyn E.
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Customer did not leave a comment.

DAVID T.
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Outstanding experience. Very friendly and professional. Would highly recommend

Jake Kendall B.
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I just love the people who run Lil Bear. Saundra is very nice and this location is efficient and clean.

Michael C.
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Good job thank you

David S.
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Polite, quickly aware I had a reservation just by giving my name. Quick turn around and on my way.

JOHN WILLIAM C.
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A military discount for veterans and retired military would be nice.

JAMES EDWARD S.
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Customer did not leave a comment.

Roy D.
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

Gwen E.
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Helpful and efficient

Anthony S.
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Customer did not leave a comment.

GWENDOLYN E.
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Customer did not leave a comment.

Donald S.
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Easy as pie dropoff. The people at Lil Bear do business the way it should be done.

Sam E.
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Great service

KIRK EDWARD T.
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Excellent Service

cindy W.
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Sondra was polite and professional.

William J.
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Saundra was very nice and extremely helpful. Asked the right questions to make sure you got everything you needed.

Gordon Powell H.
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Always very helpful

Mark E.
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The only complaint is that the owner is very pro Trump. I have a low tolerance for stupidity, racism and bigotry, let alone outright lying.

Joseph B.
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Customer did not leave a comment.

Joseph B.
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Customer did not leave a comment.

KIRK EDWARD T.
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Excellent customer service, and excellent equipment

Joseph B.
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Customer did not leave a comment.

Julianne B.
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Quality service timely manner

Joseph B.
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Customer did not leave a comment.

Mark O.
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Customer did not leave a comment.

thomas e R.
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Sondra is extremely nice and helpful.

bob N.
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Friendly staff

Rory H.
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Everything went smoth got to drop the auto transport once i arrived so i was able to unload quickly

Mark C.
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This is the second time I"ve returned equipment to them, never actually met them since they were closed both times!

rigdon I.
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Customer did not leave a comment.

Donald W.
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Had difficulty getting the hitch to release and the U-Haul agent helped me. Nice guy.

tom B.
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Customer did not leave a comment.

brian N.
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Always great!

Gwendolyn Dee E.
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Very helpful and professional.

Michael F.
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Pick-up was fast and friendly. Van was new and clean.

James R.
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Customer did not leave a comment.

AMERICAN L.
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Gary and Saundra at Lil Bear are awesome and an asset to the community. For the last three years they have donated the van at their expense to collect food for the American Legion of Eureka Springs to be donated to the food bank . They also delivered the van to the donating location and picked it up when the drive was over . We very much appreciate their generosity and sense of community.

Evelyn E.
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Great service. Just what we needed.

David W.
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Customer did not leave a comment.

Becky T.
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See note above. The sites were good BUT the teuvk was a freaking disaster!

DON W.
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we have rented from Saundra and Gary for about 30 years always have had a wonderful and professional experience. When we moved out of our house we even rented storage space from them because they are wonderful people even though we had to travel a little further

lynn W.
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Customer did not leave a comment.

JD G.
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Customer did not leave a comment.

Gary C.
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Customer did not leave a comment.

renee P.
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Customer did not leave a comment.

seldon K.
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Customer did not leave a comment.

Tim K.
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Customer did not leave a comment.

Eric F.
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Excellent Service and accommodating my changing needs. The staff was pleasant courteous and VERY PROFESSIONAL, easily the most efficient and fast check out, even after the reservation was changed. I appreciate this location and HIGHLY recommend them. i actually enjoyed my experience there.

mike H.
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The first place I went to located at 1927 US-62, Berryville, AR 72616 called "The Outpost" should not be a U-Haul facility. I made arrangements for a truck 2 weeks in advance and when I arrived they did not have the truck and the girl was totally clueless. I had to drive to the next town to get a truck. 3 hours later I was finally in my rental. The staff at Lil Bear located at 4747 Hwy 62 W, Eureka Springs, AR 72632 really saved the day and were super helpful. What started off as a terrible experience worked out OK in the end.

Mike F.
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Customer did not leave a comment.

Carl H.
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The Eureka Springs location is great, the staff is great, and the service is great.

Robert E.
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Customer did not leave a comment.

Mark O.
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Customer did not leave a comment.

Warren M.
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This was a more laid back facility in a much smaller town. The store was not as fancy as the pick up location, but the people made up for it. He was a joy to work with. We shared with him our positive experience with the people who helped unload from Movinghelp.com and he wrote their name down and said he often gets asked about local people to help unload.

Kenneth H.
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It would be helpful if this location kept at least the basic business hours. They were closed at 4 pm on Wednesday, July 3.

Mark O.
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Customer did not leave a comment.

Vernon H.
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My expectations were exceeded.

Paula K.
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Saundra was wonderful to work with on getting this rental truck. Great customer service.

jessica S.
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Customer did not leave a comment.

Forrest W.
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Customer did not leave a comment.

Clinton B.
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Very rude. I was scolded for dropping off equipment at their location.

Clinton B.
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Very rude.

Clinton B.
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This is the third time I have dropped off equipment at this location. The first time, no complaints. The second time, the male owner was extremely rude. He complained that too many people were dropping off trucks, they had too many, they were thinking about stopping being U-Haul providers (had nothing to do with me). The woman called me while I was on the rode, no biggie, asked when I could get the rig to their establishment bc they had already rented it, I agreed to get it there as soon as possible. I mentioned to her the last experience with her husband, she apologized. I then called her bc I was having problems with the car trailer, I unhooked it from the truck with the car still on the trailer... she literally yelled at me and screamed at me that I was going to ruin the trailer. A friend of mine came and fixed the problem. When I returned the trailer she told me that I should not have taken the trailer off the truck. I told her that nobody gave me instructions that I should not have unhooked the trailer before taking the car off the trailer. She literally yelled at me. I walked away, got all my things out of the truck, cooled off... then I stated that knowledge of trailers and cars are not innate (not sure she understood the word innate) and asked her if she knew how to write a treatment plan for a paranoid schizophrenic... she obviously said no... I explained that she had no right to yell at me bc I was not born with the knowledge in my head regarding trailers/cars as she had no idea how to complete a treatment plan for a person diagnosed with schizophrenia, however I could write one in two minutes. The point is she was extremely rude. I will never do business with these people again. I left. I then returned as I thought I left my phone in the car. I told her I was going to look for my phone, she stated, “you left this truck a mess. I'll get a broom for you to sweep it out”. I turned and walked away. It was not a mess and I did not reply as she was not worth arguing with at that point.

Brad E.
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The owners were rude.

RON S.
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Super! I have dealt with these people several times, everything goes smooth.

Felicia A.
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Customer did not leave a comment.

leslie B.
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Customer did not leave a comment.

bob N.
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Sondra & Gary are very friendly , professional and provide exceptional service.

MICHAEL H.
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Customer did not leave a comment.

SHEREE J.
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Customer did not leave a comment.

PATRICK CHARLES H.
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Longer office hours.

John M.
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Customer did not leave a comment.

Darrell F.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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