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gordon R.
Customer Reviews for Lillians
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If I decide to move they will have my business.
Jason S.Location was not open at the time we were told to drop the truck off. Once they did open I received an email saying I was charged an additional $25 for cleaning. No one no where ever said anything to me about a $25 cleaning fee at any of my many times of speaking to representatives of the company. I personally made sure that truck was cleaned before it was returned. If there was an issue with cleaning, I should have been contracted to do it myself rather than being charged without my knowledge or approval!! I have inquired about this also but have not received any answers or explanations about this cleaning fee.
TONYALATISHA W.