Customer Reviews for Lions Den LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lions Den LLC

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KEVIN L. on

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Megan M. on

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The Lions Den location was easy to work with and had great customer service. This is my new rental location.

Crystal T. on

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Billy C. on

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Karen P. on

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david A. on

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I put more gas back into the truck, then it had when I took it from the lot. And I got charged for it !!!!!! I won't go back to rent from them ever again. And I'm going on Google and tell people about my experience to. Good luck u-haul. Assholes.

Scott C. on

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This is an excellent rental office. Professional, clean and on time.

Larry W. on

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Outstanding and courteous very knowledgeable

Davidson N. on

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Daniel was very friendly and helpful with the paperwork needed to rent the U-haul trailer. I would definitely use Lion's again.

Kevin S. on

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Beverly C. on

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Orlando S. on

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miguel R. on

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The location itself was excellent. The employees were great. But the truck itself was not well mantained. During my travel time, it began to rain and we were getting wet inside the cab. Water was coming in through the back side of the roof and the inside of the windshield. There was so much water coming i through the windshield i couldnt see outside anymore. Had to stop and took lo get to get to my destination. Im sure my comment wont make a difference but hope someone reads it and fixes the issue with the truck i rented. Thanks

Billy W. on

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Randy C. on

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Agnes W. on

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Debbie U. on

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I was told by customer service that they were there waiting for me but didn’t open until 10:00 on Sunday. Had trouble finding the location never did see the company name. Had to call customer service back to get help checking the vehicle in.

retha M. on

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Mary R. on

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Very good service

Joshua E. on

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Biggest issue with this place was they are running 6-8 other businesses. So, both times I went in there was no on actually there. I had to call the owner to have someone show up. And the owner doesn’t answer as “Uhaul”. So it’s confusing who you are talking to. This part is to Uhaul directly. On my drive down, I saw 3 separate Uhaul trailers with blown tires on the side of the road. The paint on ours was worn off. The quality of the trailers Uhaul is renting is questionable and I will not be using the service again.

Maricarmen S. on

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Scott W. on

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Bobby T. on

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saul M. on

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Ray M. on

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The gentlemen was great at helping me get the trailer off the vehicle and everything was set to go.

Charles S. on

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Andrea H. on

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David F. on

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Daniel the owner is the one I dealt with. He is running a great business there. I have used U-Haul a few times, but Daniel was one of the best I have dealt with...Thanks

Edward B. on

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Karl O. on

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Daniel at the Lion's Den was a very nice person, dealing with him was great. But due to a nation wide technology issue it took over 1.75 hours to process my rental. Your company should have a paper contract backup plan. Also the truck I was given had engine issues. The engine was miss firing on at least three cylinders causing major mileage issues. Over all not a good experience.

Wendy P. on

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There were sunflower seed shells on the floor around the seats and something sticky in the back of the truck. I didnt check before i left the store. [My fault]

henry H. W. on

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William H. on

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Daniel E. on

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Very good experience, super friendly and very funny characters keeps me laughing and happy

Raeven B. on

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I ordered a furniture dolly yet was given a hand dolly. I was very disappointed in this since I did not need a hand dolly as I already had one. Since I was picking up before the store opened their was no one who could have righted this wrong. I was still charged $7 for being provided the wrong equipment. If you want to better improve for the next customer, read their order thoroughly and double check you're giving the customer what they asked for. Not a good business practice in my opinion.

Russell L. on

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Great experience! Very friendly staff!

Daniel E. on

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What can I say about this guy he is so awesome and every time I rent from him I also leave feeling like a winner and my experience with him and Jena just keeps getting better every single time. Thanks for all of your help Sir!!!!

Daniel E. on

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This is a very well maintained and professionally run organization. I was very pleased with my experience. Daniel and Jena are the best tag team ever and I definitely use them in the future. Thanks Guys!!!

Meagan P. on

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Lion's Den was such a great location!! They were extremely helpful!

Shanon T. on

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Maren C. on

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I have never in my entire life received as great as customer service as I have with lions den. I will be recommending this company to everyone of my friends and family in North Carolina. He went above and beyond customer service in my opinion I have never had anybody be so charismatic, concerned and willing to go the extra mile to make sure our move and transition to Florida was a success.

Murrdock J. on

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Lasheena W. on

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I was please with my sevice I would use them again and is lol. Jenna thanks for everything,Daniel good work.

Michelle C. on

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Sakenya S. on

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Neil S. on

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Do not go near this location. Not a real dealer. You have to call and then wait 15 minutes for them to come by. Run by a couple who do not know what they are doing. I am now looking at 3 charges on my cc for 1/2 day's rental. They both insisted I got a late charge for bringing the truck back 1 1/2 hours after my projected time (only had it for 6 hours). Uhaul should pull this dealership!

Paulette W. on

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Karen L. on

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Everyone in the office was exceptionally friendly and helpful! Will definitely get my business in the future and I will recommend others to go through them for their UHaul needs as well. Thank you!!

Debra S. on

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Great people to work with