Great and friendlyMATTHEW M.
Customer Reviews for Lions Den LLC
(U-Haul Neighborhood Dealer)
Smithfield, NC 27577
Services at this Location:
- Mon-Fri: 10 am - 6 pm
- Sat: 10 am - 3 pm
- Sun: Closed
Special Operating Hours
- 6/17/2021 - 6/20/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have more 10 footer trucks. Great.Rachel A.
Pick up and drop off locations very efficient, and pleasant mgmt/staff. Thank you!Nancy S.
Great customer service. Young woman very helpful and fun to chat with. Hope to do business with Lions Den LLC again.Stan M.
Customer did not leave a comment.John Y.
Awesome service, awesome people, all around great experience.... 5 stars.Samuel R.
Service personnel was very friendly and on point. He handled everything very professionally.DAVID C.
To improve for the next customer, you need to shut this place down! I have rented from there twice and the lady is the RUDEST person I have ever met!!! I rented the U-Haul for the entire day because I wasn't sure when exactly I'd be able to get there but I wanted it to be available. Even though there were posted hours that they didn't close till 5pm. The lady called me at 1:15 pm and asked me where I was because she had "things to do". And talked to me UGLY! Well she shouldn't have a business with posted hours if she isn't going to be able to be there during those times. I will be telling EVERYONE I know to NEVER rent from this place. Also I will be contacting U-Haul directly because I do think that this type of behavior is UNACCEPTABLE!Ashley B.
Customer did not leave a comment.Noah K.
Customer did not leave a comment.jacklyn L.
Customer did not leave a comment.KIM C.
They were very helpful in trying to find an appliance dolly for me. Very friendly, nice atmosphere.Christian B.
miss Jena was awesome to deal with each time i called for info and day of pick was great , highly recommend her and storeKen M.
Customer did not leave a comment.TAMMY M.
They totally rented me the wrong truck, no blankets or dolly that I ordered were thereREBECCA L.
Customer did not leave a comment.MALCOLM B.
Customer did not leave a comment.Andy Q.
Customer did not leave a comment.Omarion G.
Customer did not leave a comment.Ruth M.
Customer did not leave a comment.Carlos M.
Best U haul service I've experienced. Great customer service. When I need another I'll be back. I give them three thumbs up.Margaret O.
the lady at this location was very nice and helpful.CARL P.
Was told upon arrival that The tow dolly equipment that was reserved was unavailable. Offered a trailer instead. Told them I wasn't sure if I could use a trailer but didn't have a choice since I wasn't notified earlier. Was later told they tried to contact me. I had a missed call from an unknown number with NO MESSAGE LEFT, no text, no email letting me know the equipment was unavailable. Had no choice but to try the trailer and it would not work (limited space). ReturnEd it 45min And asked about a refund and was told no, but corporate could help with that. Had to go to another town/dealer and grab up a dolly. I checked online and it was not available but called anyway and it was there, thankfully. Yet again, UHaul and it's reservation process was worthless. I do not recommend putting any kind of expectations that equipment reserved will be in place.Chris M.
Customer did not leave a comment.WILLIAM F.
Personnel was helpful once you got off of the 1hour or more wait. The only way that I was really comfortable about dropping the truck off is because we saw another one parked there. So the end process was not bad.PORTIA W.
Customer did not leave a comment.Phillip N.
Customer did not leave a comment.JOSEPH H.
Very easy and quick process of getting the truck. Would come again if necessary.Debbie G.
Customer did not leave a comment.Heather H.
Improve the customer service, she was very rude!Andra B.
Customer did not leave a comment.Eugene G.
Customer did not leave a comment.Michael T.
Very friendly, helpful, and communicated promptly when we realized we needed the trailer longer. This is the second time we have used this vendor. We drive past one location to go to this vendor because of their great attitude and service.Patricia B.
Customer did not leave a comment.Gary R.
Customer did not leave a comment.Christopher T.
All goodSTEVE H.
Don't certify this location for conducting Uhaul related business!DOUGLAS S.
Customer did not leave a comment.Patience B.
Customer did not leave a comment.ATHAMS D.
Excellent service on a moment's notice. The place I had reserved a U Haul a week earlier for 10 am was closed. These fine people got me on my way promptly.Alton O.
Jena Marie was extremely helpful. I had to change my reservations 3x within a 2 week timeline. Her patience and knowledge about the process made me feel great as a customer. Before, I came to Lion's Den, LLC.....I made visits at 3 different rental companies. Moving forward, I will continue to only reserve trucks through Jena Marie & the Lion's Den family. Thank you for your time and review of my experience. Cordially, Ian K. SwankIan S.
Customer did not leave a comment.KEVIN L.
The Lions Den location was easy to work with and had great customer service. This is my new rental location.Megan M.
Customer did not leave a comment.Crystal T.
Customer did not leave a comment.Billy C.
Customer did not leave a comment.Karen P.
I put more gas back into the truck, then it had when I took it from the lot. And I got charged for it !!!!!! I won't go back to rent from them ever again. And I'm going on Google and tell people about my experience to. Good luck u-haul. Assholes.david A.
This is an excellent rental office. Professional, clean and on time.Scott C.
Outstanding and courteous very knowledgeableLarry W.
Daniel was very friendly and helpful with the paperwork needed to rent the U-haul trailer. I would definitely use Lion's again.Davidson N.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Beverly C.
Customer did not leave a comment.Orlando S.
The location itself was excellent. The employees were great. But the truck itself was not well mantained. During my travel time, it began to rain and we were getting wet inside the cab. Water was coming in through the back side of the roof and the inside of the windshield. There was so much water coming i through the windshield i couldnt see outside anymore. Had to stop and took lo get to get to my destination. Im sure my comment wont make a difference but hope someone reads it and fixes the issue with the truck i rented. Thanksmiguel R.
Customer did not leave a comment.Billy W.
Customer did not leave a comment.Randy C.
Customer did not leave a comment.Agnes W.
I was told by customer service that they were there waiting for me but didn't open until 10:00 on Sunday. Had trouble finding the location never did see the company name. Had to call customer service back to get help checking the vehicle in.Debbie U.
Customer did not leave a comment.retha M.
Very good serviceMary R.
Biggest issue with this place was they are running 6-8 other businesses. So, both times I went in there was no on actually there. I had to call the owner to have someone show up. And the owner doesn't answer as â€œUhaulâ€. So it's confusing who you are talking to. This part is to Uhaul directly. On my drive down, I saw 3 separate Uhaul trailers with blown tires on the side of the road. The paint on ours was worn off. The quality of the trailers Uhaul is renting is questionable and I will not be using the service again.Joshua E.
Customer did not leave a comment.Maricarmen S.
Customer did not leave a comment.Scott W.
Customer did not leave a comment.Bobby T.
Customer did not leave a comment.saul M.
The gentlemen was great at helping me get the trailer off the vehicle and everything was set to go.Ray M.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.Andrea H.
Daniel the owner is the one I dealt with. He is running a great business there. I have used U-Haul a few times, but Daniel was one of the best I have dealt with...ThanksDavid F.
Customer did not leave a comment.Edward B.
Daniel at the Lion's Den was a very nice person, dealing with him was great. But due to a nation wide technology issue it took over 1.75 hours to process my rental. Your company should have a paper contract backup plan. Also the truck I was given had engine issues. The engine was miss firing on at least three cylinders causing major mileage issues. Over all not a good experience.Karl O.
There were sunflower seed shells on the floor around the seats and something sticky in the back of the truck. I didnt check before i left the store. [My fault]Wendy P.
Customer did not leave a comment.henry H. W.
Customer did not leave a comment.William H.
Very good experience, super friendly and very funny characters keeps me laughing and happyDaniel E.
I ordered a furniture dolly yet was given a hand dolly. I was very disappointed in this since I did not need a hand dolly as I already had one. Since I was picking up before the store opened their was no one who could have righted this wrong. I was still charged $7 for being provided the wrong equipment. If you want to better improve for the next customer, read their order thoroughly and double check you're giving the customer what they asked for. Not a good business practice in my opinion.Raeven B.
Great experience! Very friendly staff!Russell L.
What can I say about this guy he is so awesome and every time I rent from him I also leave feeling like a winner and my experience with him and Jena just keeps getting better every single time. Thanks for all of your help Sir!!!!Daniel E.
This is a very well maintained and professionally run organization. I was very pleased with my experience. Daniel and Jena are the best tag team ever and I definitely use them in the future. Thanks Guys!!!Daniel E.
Lion's Den was such a great location!! They were extremely helpful!Meagan P.
Customer did not leave a comment.Shanon T.
I have never in my entire life received as great as customer service as I have with lions den. I will be recommending this company to everyone of my friends and family in North Carolina. He went above and beyond customer service in my opinion I have never had anybody be so charismatic, concerned and willing to go the extra mile to make sure our move and transition to Florida was a success.Maren C.
I was please with my sevice I would use them again and is lol. Jenna thanks for everything,Daniel good work.Lasheena W.
Customer did not leave a comment.Michelle C.
Customer did not leave a comment.Sakenya S.
Do not go near this location. Not a real dealer. You have to call and then wait 15 minutes for them to come by. Run by a couple who do not know what they are doing. I am now looking at 3 charges on my cc for 1/2 day's rental. They both insisted I got a late charge for bringing the truck back 1 1/2 hours after my projected time (only had it for 6 hours). Uhaul should pull this dealership!Neil S.
Customer did not leave a comment.Paulette W.
Everyone in the office was exceptionally friendly and helpful! Will definitely get my business in the future and I will recommend others to go through them for their UHaul needs as well. Thank you!!Karen L.
Great people to work withDebra S.