The staff at the dropoff location were accommodating in staying a few extra minutes to check the truck back in. U-haul in general- do not change the drop off location while there person is using the truck. I was not looking at my phone and did not see the 'new drop off location' until the following day. One on hand, my pickup location was changed to 28 km away (not 12 as suggested) and I was told customers need to be flexible as to where trucks are and then I get a message suggesting I should drive another 15 km at then end to drop the vehicle off to another location.
Darren T
Customer Reviews for Liquidation And Discount Outlet Hamilton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your app wouldn't let me pick up or drop off the truck through my phone
Brendan PHave an accessible drop box for keys
Sara HVery good service
BERNARD MReally friendly chap, no issues at all. Very smooth process
Matt KI paid $200 in deposit I got $43 back thanks
David ANot sure why they charged extra for fuel. I had already filled the fuel as the mentioned outline
arun aThe way you do fuel it was below what your record said l drove it less than 50 kilometres put 10 litres gas in it and still got charged over $11.00 for gas was not happy that less than 6 kilometres a litre
Antonio vA/c worked intermittently, more off than on....very hot day traveling in this truck...a complete pig on fuel usage
Dean SThere is cabin noise which so annoying Requesting you to fix it
Prateek SVery friend people here and convenient place which is easy to find and can park own car there when driving away the rented truck. Recommend.
Qin LWas some left over garbage from previous renter, however overall was a good experience!
Morgan APeople at this location are very helpful.
Carol JThe truck was clean and the guy was friendly and helpful really can't do any better
Leo RThere is no snow tires on the truck all There is summer tires
David MAdam was very attentive and made sure I had everything I needed.
Marco DFriendly, knowledgeable, quick…. This is a good location to rent one of the vehicles.
Carlo DUnlike some neighborhood locations this was a smooth, quick and friendly experience. The truck was also clean. Ty, as I will be using this location again soon.
James Rfound beer bottle under driver seat, also speedometer was locked at 40 would not go any higher and the gas tank was on empty put 30 dollars gas then he still charged me for gas all total charged me 171 will never never rent from there again had to take pictures of mileage and gas AFTER not before we left the property should have been both
Timothy BI ordered a mattress cover but it was not in the truck. Asked the store owner and he said I’d have to go pick it up at a U-haul location.
Hadi Jtake a picture of km
kamyar oThe truck wasn't super clean, but the customer service was the best I've ever had at Uhaul locations.
Lilian MFix credit card authorization system. Fix license scanner.
John JI picked up the truck and the cabin was clean and outside of the truck was also clean. When I opened the back to load the dolly I was blown away from the smell of fish coming from the inside... wow!!! Aslockton the floor was soaked with some sort of liquid. My guess would be that someone used the truck to haul boxes of frozen fish. Obviously I had no time to get the situation sorted out. I just made a comment to the store owner at the location and left with the truck. When I arrived at my location I had to wipe all the wet from the floors. That's was disgusting.
Aslam PReservation was for 9 they didn't open until 10. They tried to give me a truck with slot less gas than was documented on my rental receipt.
PATRICK RAll great 👍
Hector V