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Derek B
Customer Reviews for Lloyd's Rental's and Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off of the trailer was grat. Will use this location again when I need to my daughter back home.
JONATHAN MThese guys a great to work with. They know the business and are quick to get you in and out. Highly recommend them!!
WILLIAM AFriendly, informative, clean and neat, easy to work with. Great U-Haul location.
WILLIAM JAlways great service and equipment at Lloyd’s U-Haul in Wilmington, NC. Highly recommend.
JAMES DWe drove a total of 16 miles and had to put in over 8 gallons of fuel in order to return “full” without penalty- obviously prior renter did NOT return full and location failed to verify this before renting to us. Disappointing.
LORI RVery packed, hard to find a place to park. Took a while to figure out where to drop the keys. Drop off time was before they opened, so no help was available.
John WI picked up right as they opened, and they were standing ready with a smile when I arrived. The gentleman got me in and out quickly, simply explained the pick-up/drop-off process, and helped me locate the 10 ft box truck. I highly recommend this location for the smooth process and veteran experience! Thank you, Lloyd's Rentals!!!
Camry DGreat customer service
JASON EThe agent I spoke with on Friday to locate a trailer said there was one in Wilmington. I drove to the other side of town to get it and there were two on that lot and I passed multiple dealers along the way. The last time I contacted this same dealer is very close to me in proximity said they didn't have a truck and sent me to the other side of town as well. The other issue is the cost. I was told by another dealer that this was excessive fee for this size trailer and should have been lower, the fees are high in the Wilmington area compared to other areas. The young man who assisted me was very helpful and polite. His name was Stanley.
PHILLIP CGreat customer service. Knowledgeable, courteous and fast service!!
WILLIAM JThis is the place to go in Wilmington if you need to rent a uhaul van or truck. They were friendly and accommodating as my moving plans changed. Highly recommend!
Christy PVery accommodating, professional and will definitely use this location again
JOHN DFront desk was extremely nice and helpful. I would absolutely recommend this site.
ryan sExcellent service and equipment. Very knowledgeable, helpful and friendly staff. I certainly would rent anything from them again. Very recommendable!
WALTER RTimely professional customer service.
LOUIS SGreat place to rent U-Haul equipment from. Wide range of vehicles, easy to book and a friendly staff!
DANIEL DFriendly, easy drop off.
PETER PKeep doing what you do - fast, friendly, and efficient! This has been my go-to U-Haul place for years.
CRIS MPicking Up and Dropping off process was quick and easy. I was unable to meet my initial pickup time so I called the 800 number and within seconds I was able to update the time and my reservation. The truck (10 foot) was easy to drive, clean and superb air conditioning, which was definitely needed with the temperature over 95 degrees. Continue the great service and I will be recommending friends and family for their next move. Thank you U-HAUL Staff !!!
LISA DQuick and simple
ROBERT EThey do great been using them for years
WILLIAM HThe property was closed for the day when we dropped off. There weren't any people there to help.
Robert NThe people at Lloyd's are always great to me - friendly and helpful. Always good equipment.
John Hgreat customer service
MARK MTransaction could not have been simpler. Made reservation online, checked in at the front desk, and was in the truck in minutes. Truck was clean with low mileage; ride was very comfortable. The gentleman at the front desk was a pleasure to work with.
CLARK BDillon and Stanley are the best- Great Business for years- Your service is just as good as if we owned our own truck. Thank you so much for the kindness and respect you've shown to Me and my family for many years. We really appreciate you all. Peace and Love - The Murrill family
DWAYNE MService was quick and professional as always.
Dean JLloyd’s employees were very professional and pleasant. Awesome as slways!
JOHN LExcellent customer service
Bonita MExcellent & Courteous Staff!
KIMBERLEY CGreat friendly service.
ALAN KExcellent customer service, getting in and out is super easy, convenient location.
Nate WEverything was just fine. Had no issues either picking it up or dropping it off smooth the silk the motorcycle trailer pulled very nice down the road.
LINDON ACustomer service was more than I could ask for. Friendly, welcoming very accomodating. Thank you.
GERARD BVery good customer service
JAY MVery good customer service
JAY MVery good customer service
JAY MI have rented from U-haul in the past and have had great luck, o that is why I'm a repeat customer. Bobby Clark
Robert CExcellent service with quick in and out at time of rental. No recommendations ,keep up Excellent service.
DANIEL CPick up and drop off went very smoothly. Would definitely recommend.
Allison NI always choose U-Haul and choose to work with Lloyds
CHRISTOPHER KOutstanding communication and great service. We have used this location as a drop off and pickup! Highly recommend them. Customer service is excellent!
FRANK SEveryone was helpful at the location. I especially liked the online check-in, which saved time at pick up..
Bruce Lall g
MICHAEL LNot a thing. The service was perfect.
RALPH WWe always rent our uhauls from Lloyd’s
REGINA FLloyds U-Haul is the best, 5 stars and 2 thumbs up! . . . -PK (Wilmington, NC)
PAUL KGreat service.
ALLEN SVery friendly quick and helpful
SPENCER WGreat friendly staff! Had everything ready when we arrived. Easy pick up and drop off. Will use them every time in Wilmington.
RODNEY JI highly recommend the Lloyds U-Haul Rentals location in Wilmington, NC. Every few months, I rent a motorcycle trailer from them to haul my bike to the dealership for regularly scheduled maintenance. On the most recent occasion, Dylan was kind enough to hang on to some expensive tie-downs I inadvertently left in the trailer at drop off. Thanks to his attention to detail, I was able to retrieve them the next day. I've tented from other U-Haul locations, but they none of them operate at such a remarkable level. Thank you, gentlemen.
Simon LNothing. Good location, friendly people and the truck was clean and operated perfectly. Excellent experience. I will definitely use them again and recommend to others.
BRENTLEY P