Customer Reviews for Lloyds Rentals and Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lloyds Rentals and Sales

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Steven S. on

Rating:

Customer did not leave a comment.

michael F. on

Rating:

Customer did not leave a comment.

Sharon V. on

Rating:

Lloyds Rentals has always meet our needs

James F. on

Rating:

Customer did not leave a comment.

David R. on

Rating:

Best truck rental I have ever had.

KELLI W. on

Rating:

Customer did not leave a comment.

Jim T. on

Rating:

Customer did not leave a comment.

Scott K. on

Rating:

Thanks to the 1-800 agent that helped me switch to an after hours drop off location!

mary R. on

Rating:

Very easy to rent equipment. Always have what we need. Even on short notice. Will use again..thank you

Shirley H. on

Rating:

Customer did not leave a comment.

Ken W. on

Rating:

do nothing , the people at this uhaul were very professional and pleasant and the equipment worked out perfectly for what I had to haul , thank you , it was my pleasure

Troy B. on

Rating:

I only rent from Loyds. The staff are always friendly, knowledgeable and helpful. They always have the equipment I need.

Robert A. on

Rating:

Excellent, prompt service

Tamera W. on

Rating:

Customer did not leave a comment.

Elizabeth R. on

Rating:

We have used U haul on several occasions, and appreciative of the service. Easy in easy out,contracts are user friendly. Thank you.

Robert F. on

Rating:

Customer did not leave a comment.

Phillip S. on

Rating:

Customer did not leave a comment.

SAmuel S. on

Rating:

Customer did not leave a comment.

Jason B. on

Rating:

Customer did not leave a comment.

Robert M. on

Rating:

great staff

Ronald I. on

Rating:

Drivers windshield wiper was poor. Drove up through a snowstorm and it made driving hazardous.

Johnathan G. on

Rating:

Customer did not leave a comment.

TODD O. on

Rating:

Customer did not leave a comment.

kenneth G. on

Rating:

Service was amazing it was great working with LLOYD as always highly recommend their service

David F. on

Rating:

Customer did not leave a comment.

MISTI M. on

Rating:

I forgot to put gas back in the truck and they actually called me to see if I wanted to put the gas back in the truck. I really appreciated this because it saved me lots of money! Thank you for the excellent experience!

FRANK R. on

Rating:

The vehicle I rented was almost new. We had a hard rain and the roof of the box at the “granny Space” leaked. It needs to be checked out.

Voni G. on

Rating:

Customer did not leave a comment.

MIke R. on

Rating:

Customer did not leave a comment.

Frank J. on

Rating:

Lloyd's is the best. Would not go anywhere else. We've rented from them for years. They are consistently efficient, knowledgeable and extremely courteous folks. Thanks for your service!

jazmyne C. on

Rating:

Customer did not leave a comment.

Kenneth S. on

Rating:

Customer did not leave a comment.

Kimberley B. on

Rating:

Customer did not leave a comment.

john D. on

Rating:

Customer did not leave a comment.

Will J. on

Rating:

it was great service

T.J. S. on

Rating:

Clean / Sound vehicle - quick check in and return.

Kenneth A. on

Rating:

Customer did not leave a comment.

Elise K. on

Rating:

I was really impressed with the service at this location. Everything was spot on and quick. I felt like I was valued as a customer despite only getting a pickup truck for 2 hours

babs S. on

Rating:

Excellent service efficient, knowledgeable and professional! Perhaps mark parking area a little better

William D. on

Rating:

The Friendliest Professionals I have ever had the pleasure to do business with...Dylan was fantastic..

David F. on

Rating:

always friendly and professional.

Jermaine B. on

Rating:

Customer did not leave a comment.

Kevin C. on

Rating:

Excellent Service

Carter M. on

Rating:

Great Customer Service! Very easy and a quick process.

David P. on

Rating:

Excellent service and a great auto transport experience. Thanks!

Harry K. on

Rating:

Awesome!!!

GREGORY V. on

Rating:

Get people that know how to run their computers. Also the manager is horrible

Jeffrey V. on

Rating:

Customer did not leave a comment.

Roger S. on

Rating:

Customer did not leave a comment.

John P. on

Rating:

someone met me in the yard as soon as I pulled ip. He unhitched me and I was on my way. Quick.

CRESCENT R. on

Rating:

Customer did not leave a comment.

Charles S. on

Rating:

Very helpful staff.

Ralph S. on

Rating:

Customer did not leave a comment.

Frank K. on

Rating:

Customer did not leave a comment.

William N. on

Rating:

Fast service and easy to deal with.

Teresa M. on

Rating:

Nothing, I will continue to use this location. Very friendly staff

lora W. on

Rating:

Great job . Trucks were clean and ramps worked well. The hand cart and square wheel roolers were a great help. Blankets were clean and any supply we needed was there. Thanks so much. Staff were friendly and helpful.

Edward T. on

Rating:

Always the best service

James N. on

Rating:

Customer did not leave a comment.

Steven W. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

Internet check in and checkout did not work and was inaccurate

danny M. on

Rating:

Customer did not leave a comment.

Luey S. on

Rating:

Customer did not leave a comment.

JIM H. on

Rating:

While the pickup staff and location was fine, the drop off experience at Cool Springs Storage on Mallory Station in Franklin, TN was HORRIBLE. I rented two vehicles (box truck and trailer) totaling almost $1,000 to move across several states, and had to return these on a Sunday. I was hit with TWO $20 "after hours return" fees. I can accept one, but two is nickel-and-dime stuff. Further, I was hit with a $30 damaged equipment fee because the moving blankets (which cost $1 each to rent) were returned wet. Well, it was pouring rain when we arrived to unload the truck, so yes, the $1 blankets were wet, but I paid $30 in penalties. When I asked if they'd at least refund the extra $20 after hours fee or the $30 damage fee, they simply said they would not, regardless of the business. They then told me I shouldn't have dropped the trailer there as they don't accept trailers. A lot of strings attached to this rental and return, causing me to wonder whether I should use U-Haul again. But certainly, I won't use Cool Springs Storage on Mallory Station Road in Franklin for anything, ever.

Stephen W. on

Rating:

Customer did not leave a comment.

JIM H. on

Rating:

Customer did not leave a comment.

James P. on

Rating:

Customer did not leave a comment.

Daniel A. on

Rating:

Fix the Uhaul app. We started using the app around 8:25 and at 8:45 it was still trying to process our information. We had a charged phone and no issues with service. Luckily Lloyds had people who were very helpful and helped us out quickly but the app is terrible.

Anna P. on

Rating:

Customer did not leave a comment.

Kelli W. on

Rating:

Lloyd's has three invaluable employees, Stanley and Dillon, and an outside employee that rides the property in Golf Cart (Name? Older gentleman, exceptionally helpful, has been there over 5 years). I have been a local client for several years, and have always been able to actually count on this company. his particular need involved an tragedy, an unexpected death, and your guys were ON POINT and all over it. The older gentleman helped us get to the Storage Unit which we added to our Truck Rental Service, and referred me to a Furniture Mover, Quentin, who showed up, did the job, was exceptionally professional, apt, and helpful beyond what I expected. In short, at a bad time, everyone associated with Lloyd's came through... so appreciated. Such a welcome relief to truly trust the integrity of this group...Thank you. Kelli L. Watson

Andrew C. on

Rating:

Customer did not leave a comment.

THOMAS B. on

Rating:

Customer did not leave a comment.

David F. on

Rating:

They only had one yard person and he was completely overworked- awesome - but had a LOT to do

JIMMY M. on

Rating:

always a great experience with their team! trucks are always clean and customer service is #1!

JAMES C. on

Rating:

as your most likely aware, i reserved a trailer on your website with ease....upon arrival, i had to wait 15 minutes and go back thru a series of questions i had already answered for the same rental the prior week. ok but what really got me, as i returned your trailer later on the same day and tried my best to unhook, one of the 3 employees never asked to help or for that matter, asked to be of assistance as i jumped up and down on the trailer gate trying to unhook from my truck. i would prefer to pay more and be treated like a customer that matters. It appears no one really cares at this location!

Ryan R. on

Rating:

Customer did not leave a comment.

Debra L. on

Rating:

Customer did not leave a comment.

Beverly J. on

Rating:

Rented a small enclosed trailer to transport a couch and rug from NC to WV because rain was expected. When I got them out of trailer they were soaked. The trailer had leaked. Totally unacceptable and trying to get an answer from uhaul is difficult. Good luck to the next guy!!

Bonnie Y. on

Rating:

Great service, equipment & location.

Sarah H. on

Rating:

Customer did not leave a comment.

Elizabeth W. on

Rating:

Notify customers when vehicle is ready. Radios go a long way.

Karen C. on

Rating:

Customer did not leave a comment.

JOHN B. on

Rating:

No improvements necessary - everything went beautifully.

James L. on

Rating:

Very nice people.

Janette W. on

Rating:

Front desk guy was extremely helpful and answered all my questions and out up with my franticness.

Charles S. on

Rating:

Very helpful folks.

Trevor M. on

Rating:

Customer did not leave a comment.

Dan L. on

Rating:

Great people at this location

James M. on

Rating:

Excellent service!!!!! Great choice I made to select this location

David P. on

Rating:

Customer did not leave a comment.

Len S. on

Rating:

Easy and quick return, less than 5 minutes

TODD O. on

Rating:

Customer did not leave a comment.

Glenda D. on

Rating:

Customer did not leave a comment.

Ian S. on

Rating:

Customer did not leave a comment.

melissa P. on

Rating:

It was great!

Mark C. on

Rating:

I had to clean windshield and mirrors before my trip.

MICHAEL G. on

Rating:

Customer did not leave a comment.

Doug L. on

Rating:

Customer did not leave a comment.

Kimberly S. on

Rating:

Customer did not leave a comment.

Kenneth S. on

Rating:

Customer did not leave a comment.