Customer Reviews for Lloyds Rentals and Sales
(U-Haul Neighborhood Dealer)

4011 reviews

6505 Market St   Wilmington, NC 28405
(E of N College Rd)

(910) 799-3480

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(910) 799-3480

6505 Market St
Wilmington, NC 28405
(E of N College Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Battery was in very bad condition causing me to have to jump start the truck. Gas 1/4 is very low to pick up. Overall service very nice.

walter L. 
Rating:
5.0

Customer did not leave a comment.

Erik C. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
3.0

The location to drop it off at wasn't a drop off location. They told me they only fix them. It was a option on your website for drop off locations. So then another hour pissing around

Eric C. 
Rating:
5.0

The truck was clean and ready to go. I appreciate that U-Haul has easy-to-drive vehicles with a phone charging station. (Thank you). The driver door often had to be shut again frequently (a message showed up on the little screen - perhaps there is a latch that needs to be fixed). Overall, a great experience. I also appreciate that I could answer all questions on the phone as to the readiness of the truck. paperless is great.

Kim R. 
Rating:
5.0

Update your hours indicated on the website for Lloyd's operating hours on Sundays.

MARK C. 
Rating:
3.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Very friendly and very professional

Tom A. 
Rating:
5.0

Customer did not leave a comment.

RANDALL B. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

NELSON E. 
Rating:
5.0

Great customer service. Fast service to get me in the truck and then patient to answer questions and get me set up.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Henrietta S. 
Rating:
5.0

Staff is very knowledgeable and incredibly polite. The owner is a great guy too!

TODD O. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Most places in town are always out of inventory. Lloyds always has what I need!

Wyatt R. 
Rating:
3.0

It was convenient but closed. The check out on line was fairly easy

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

great place . the best .good people stan and dylon were the best

lloyd B. 
Rating:
5.0

Outstanding customer service.

MARY ANN T. 
Rating:
5.0

Customer did not leave a comment.

Will D. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

We were very pleased with all the employees at Lloyd's Rentals and Sales we would definitely recommend the business to anyone !

TRAVIS R. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

You can ensure that the equipment that the customer reserves, from State College PA facilitywould remain available, and not swapped out the day before. Absolute poor relations, making a customer drive 140 miles to pick up equipment from another location.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
5.0

Customer did not leave a comment.

ALAN O. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

Luke H. 
Rating:
5.0

Customer did not leave a comment.

ERICKA F. 
Rating:
5.0

Customer did not leave a comment.

Beverly C. 
Rating:
5.0

Very helpful staff

Scot T. 
Rating:
5.0

Very Friendly in the office

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Rick F. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Lloyd's is the best in town…always so helpful and friendly.

Frank J. 
Rating:
5.0

Great Customer Service

ELGIN W. 
Rating:
5.0

Thanks Lloyds uhaul of ilm

Leta C. 
Rating:
5.0

Superb customer service at Lloyd''s!! The guys are great on the phone and in-person. Most personable friendly local help possible!! Great experience the first time and the second time I rented a truck. FIVE STARS FOR LLYODS GUYS!!

Sheryl S. 
Rating:
5.0

So easy, so helpful with what was otherwise a stressful day of moving. Stanley was great in booking the reservation and setting me up the day of. Highly recommend. Give Stanley a raise.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

southeast M. 
Rating:
5.0

Customer did not leave a comment.

GARY K. 
Rating:
5.0

Fantastic customer service. Ease of the rental process was top notch and staff very friendly and informative.

Jeffrey V. 
Rating:
5.0

Customer did not leave a comment.

Robin R. 
Rating:
5.0

great job!

David C. 
Rating:
5.0

Not your fault but the computers were running slow for check out.

JAMES R. 
Rating:
5.0

Couldn't ask for better everyone was very polite and considerate also waited on fast

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Evan M. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
4.0

Process went well and location provided great customer service and support.

RUDY S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Absolutely nothing! The guys were wonderful, they had a smile on their face, working hard and most importantly made all customers feel like we were a part of the family!

Allison W. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Laquisha S. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

N/A

Isaac C. 
Rating:
5.0

Great customer service.

MARCUS H. 
Rating:
5.0

Customer did not leave a comment.

Kennedy G. 
Rating:
5.0

Nothing at all, service was great and everyone was curious and very helpful Would definitely recommend to all .

RICHARD S. 
Rating:
5.0

Steering was extremely mushy. Had turning radius of the Queen Mary.

walter U. 
Rating:
5.0

The guys in the office are a pleasure to work with always!!! They make it quick and easy to rent a truck!

Jose O. 
Rating:
5.0

Not much. Thought they did a great job.

Tommy M. 
Rating:
5.0

Great Dealer experience; makes me appreciate truck drivers though

BARRETT E. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
3.0

Truck was nasty and smelled like cigars so for non smoker it was rank

FRANKIE S. 
Rating:
5.0

Customer did not leave a comment.

JANE A. 
Rating:
5.0

The truck was ready. Fortunately I brought cleaning supplies. I cleaned the windows and wiped down all the surfaces with paper towels and cleaner.

Linda F. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

KENLEY I. 
Rating:
5.0

Customer did not leave a comment.

Stuart R. 
Rating:
4.0

Customer did not leave a comment.

ELAINE M. 
Rating:
4.0

I had never been to this location before, and I came through to drop off at 3:30 am. The facilty was easy to find, well lit, very clean, with available area to drop off, and a drop box for the paperwork. I never got to meet anyone there, but it sure looks like they have it together.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

DESMOND H. 
Rating:
5.0

Customer did not leave a comment.

Heather H. 
Rating:
5.0

Customer did not leave a comment.

Kara D. 
Rating:
5.0

Customer did not leave a comment.

KERSTEN F. 
Rating:
5.0

Customer did not leave a comment.

SEAN G. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN P. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
3.0

find a cheaper dealer.. too expensive

tracy W. 
Rating:
5.0

Everyone was exceptionally courteous and professional!

KAREN K. 
Rating:
5.0

Customer did not leave a comment.

Harry B. 
Rating:
4.0

The location was fine.

ANDREA R. 
Rating:
5.0

Customer did not leave a comment.

KACIE B. 
Rating:
4.0

Waited on hold for 48 min, with corporate,..... but not the main problem !! I was billed twice I paid online and I told the person at the desk that , so I called corporate, and they told me yes I was billed twice , there was a glitch in the system but to get my money back I will have to dispute it with my bank with a release code from U haul !! That is not helping the customer what so ever !! When all they had to do was issue a refund ..... I have always used this company for moving needs , however I will try someone else next time I shouldn't have to jump through hurdles to get my money back !!! Not satisfied, not happy , and definitely will not be back !!!!

DESARIE D. 
Rating:
5.0

Customer did not leave a comment.

Joel G. 
Rating:
5.0

No complaints. Quick, easy check in & trailer hookup by staff

Larry R. 
Rating:
5.0

Every step was easy, the counter staff were very friendly and helpful.

KEITH B. 
Rating:
5.0

ALWAYZ, ALWAYZ Professional and courteous

Kimberley C. 
Rating:
5.0

Customer did not leave a comment.

KENLEY I. 
Rating:
5.0

Great customer service

Omar M. 
Rating:
4.0

I attempted to change drop off location for over three weeks. Customer service is a joke. I spoke with probably ten different people only to have my drop off location changed after picking up the trailer by your computer. The assigned drop off location then redirected me again to the final location (Lloyds) which was very helpful. Overall the experience was disappointing and poor at best.

THOMAS M. 
Rating:
5.0

Excellent service and very helpful personnel. Easy to get trailer and drop trailer off.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

BRYAN R. 
Rating:
5.0

Just keep doing what your doing.

JERRY M. 
No reviews have been submitted for this location.

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