Great! Very friendly
Jordan M
Customer Reviews for Lloyd's Rental's and Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pick up and drop off can be a lil more smooth.
RICARDO MEasy in, out. No wait
JAMES SThe gentleman was very courteous, friendly and polite. We got through the paperwork quickly and he had another gentleman hook up the trailer to my vehicle very smooth and pleasant experience!
MARY SEmployees were very friendly, curteous, and helpful.
MICHAEL SNo improvement recommendations. Lloyd's is my go to place for U-Haul rental. Great staff and service.
JAMES DThe guys here were friendly and helpful. The trailer we rented was in good condition.
RENN CEasy check in..very friendly staff who explained everything!
Charyl CTHIS LOCATION WAS GREAT. THE PERSON WHO HELPED ME WAS GREAT. I DO WISH HOWEVER U HAUL HAD CONTACTED ME AT ANY POINT TO TELL TME THAT MY RESERVATION HAD GOTTEN MOVED TO ANOTHER LOCATION. I RENTED AN AUTO HAULER AND WAS ABLE TO LOAD THE CAR I WAS TRYING TO LOAD, BUT I WAS TRYING TO RENT THE TOY HAULER. THEY DIDNT HAVE ONE, WHICH IS FINE. HOWEVER I ONLY FOUND OUT THAT MY RESERVATION HAD MOVED TO ANOTHER LOCATION WHEN I HAD ARRIVED TO PICK UP THE TRAILER. AGAIN, THIS LOCATION WAS GREAT. THE COMUNICATION FROM U HAUL ABOUT MY RESERVATION MOVING IS MWHERE MY FRUSTRATION IS.
Kort SEasy in and easy out!
ROBERT EDrop off of the trailer was grat. Will use this location again when I need to my daughter back home.
JONATHAN MThese guys a great to work with. They know the business and are quick to get you in and out. Highly recommend them!!
WILLIAM AFriendly, informative, clean and neat, easy to work with. Great U-Haul location.
WILLIAM JAlways great service and equipment at Lloyd’s U-Haul in Wilmington, NC. Highly recommend.
JAMES DWe drove a total of 16 miles and had to put in over 8 gallons of fuel in order to return “full” without penalty- obviously prior renter did NOT return full and location failed to verify this before renting to us. Disappointing.
LORI RVery packed, hard to find a place to park. Took a while to figure out where to drop the keys. Drop off time was before they opened, so no help was available.
John WI picked up right as they opened, and they were standing ready with a smile when I arrived. The gentleman got me in and out quickly, simply explained the pick-up/drop-off process, and helped me locate the 10 ft box truck. I highly recommend this location for the smooth process and veteran experience! Thank you, Lloyd's Rentals!!!
Camry DGreat customer service
JASON EThe agent I spoke with on Friday to locate a trailer said there was one in Wilmington. I drove to the other side of town to get it and there were two on that lot and I passed multiple dealers along the way. The last time I contacted this same dealer is very close to me in proximity said they didn't have a truck and sent me to the other side of town as well. The other issue is the cost. I was told by another dealer that this was excessive fee for this size trailer and should have been lower, the fees are high in the Wilmington area compared to other areas. The young man who assisted me was very helpful and polite. His name was Stanley.
PHILLIP CGreat customer service. Knowledgeable, courteous and fast service!!
WILLIAM JThis is the place to go in Wilmington if you need to rent a uhaul van or truck. They were friendly and accommodating as my moving plans changed. Highly recommend!
Christy PVery accommodating, professional and will definitely use this location again
JOHN DFront desk was extremely nice and helpful. I would absolutely recommend this site.
ryan sExcellent service and equipment. Very knowledgeable, helpful and friendly staff. I certainly would rent anything from them again. Very recommendable!
WALTER RTimely professional customer service.
LOUIS SGreat place to rent U-Haul equipment from. Wide range of vehicles, easy to book and a friendly staff!
DANIEL DFriendly, easy drop off.
PETER PKeep doing what you do - fast, friendly, and efficient! This has been my go-to U-Haul place for years.
CRIS MPicking Up and Dropping off process was quick and easy. I was unable to meet my initial pickup time so I called the 800 number and within seconds I was able to update the time and my reservation. The truck (10 foot) was easy to drive, clean and superb air conditioning, which was definitely needed with the temperature over 95 degrees. Continue the great service and I will be recommending friends and family for their next move. Thank you U-HAUL Staff !!!
LISA DQuick and simple
ROBERT EThey do great been using them for years
WILLIAM HThe property was closed for the day when we dropped off. There weren't any people there to help.
Robert NThe people at Lloyd's are always great to me - friendly and helpful. Always good equipment.
John Hgreat customer service
MARK MTransaction could not have been simpler. Made reservation online, checked in at the front desk, and was in the truck in minutes. Truck was clean with low mileage; ride was very comfortable. The gentleman at the front desk was a pleasure to work with.
CLARK BDillon and Stanley are the best- Great Business for years- Your service is just as good as if we owned our own truck. Thank you so much for the kindness and respect you've shown to Me and my family for many years. We really appreciate you all. Peace and Love - The Murrill family
DWAYNE MService was quick and professional as always.
Dean JLloyd’s employees were very professional and pleasant. Awesome as slways!
JOHN LExcellent customer service
Bonita MExcellent & Courteous Staff!
KIMBERLEY CGreat friendly service.
ALAN KExcellent customer service, getting in and out is super easy, convenient location.
Nate WEverything was just fine. Had no issues either picking it up or dropping it off smooth the silk the motorcycle trailer pulled very nice down the road.
LINDON ACustomer service was more than I could ask for. Friendly, welcoming very accomodating. Thank you.
GERARD BVery good customer service
JAY MVery good customer service
JAY MVery good customer service
JAY MI have rented from U-haul in the past and have had great luck, o that is why I'm a repeat customer. Bobby Clark
Robert CExcellent service with quick in and out at time of rental. No recommendations ,keep up Excellent service.
DANIEL C