Customer Reviews for Location D'outils Knowlton Inc
(U-Haul Neighborhood Dealer)

139 reviews

541 Knowlton Rd   Knowlton, QC J0E1V0

(450) 915-1998

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    9 am - 12 pm

Services at this Location:

Contact Us

(450) 915-1998

541 Knowlton Rd
Knowlton, QC J0E1V0

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I would say for me the service always was great I'm sure other customers of u-haul are satisfying to thanks for your great service.

Aman H. 
Rating:
2.0

The pick up location was too far from Montreal since 10 and 15' trucks were not available and I was informed a day prior to the pick up date

Nino Angelo C. 
Rating:
4.0

Return procedures did not work. QR code on the return box did not work. Return procedure and client service phone was 45 min wait time. This is not acceptable.

Stephane N. 
Rating:
5.0

Customer did not leave a comment.

Chantal C. 
Rating:
5.0

Customer did not leave a comment.

isabelle P. 
Rating:
5.0

The guy at the drop off location did the best he could to fix the situation but the problem was from the pick up location.

BENOIT P. 
Rating:
4.0

Customer did not leave a comment.

Éloi G. 
Rating:
5.0

Customer did not leave a comment.

Maya S. 
Rating:
5.0

Customer did not leave a comment.

Yassir B. 
Rating:
5.0

Customer did not leave a comment.

Jean-louis L. 
Rating:
1.0

Customer did not leave a comment.

MICHEL P. 
Rating:
3.0

Oui La facturation est à vérifier car celle-ci est en mille alors qu'il dois le charger celle-ci la facture en kilometre. en ligne le camion 4x4 que je voulais louer etait libre quand j'appel le marchant celui-ci me dit qu'il est déja reservé alors qu'il est rester là tous la journer es ce pour louer plus cher? À part ca le service est correct.

Richard G. 
Rating:
1.0

Horrible service from the owner and I also been overcharge for one day...

DAVE B. 
Rating:
5.0

Customer did not leave a comment.

Martin C. 
Rating:
1.0

Dont book 75 km away from my chosen location...

Alexis B. 
Rating:
4.0

Customer did not leave a comment.

Massimo A. 
Rating:
3.0

LE RESPONSABLE NOUS A INDUIT EN ERREUR SUR LE NIVEAU DU RÉSERVOIR - AU DÉPART LE RÉSERVOIR DU VÉHICULE ÉTAIT DE 1/2 AU LIEU D'ÊTRE PLEIN, NOUS L'AVONS REMPLIT. LE COUT DU PLEIN FUT DE 126$ POUR 156 kM SOIT 94 LITRES/100 km. NOUS CROYONS QU'UN REMBOURSEMENT DE 65$ DOIT NOUS ÊTRE REMBOURSER. DE PLUS, LE PRÉPOSÉ NOUS A FOURNI LE MAUVAIS CONTRAT ET PAR LE FAIT MÊME NOUS A INDUIT EN ERREUR SUR LA NÉCESSITÉ DE REMPLIR LE VÉHICULE GILLES 438-499-6463

Gilles P. 
Rating:
3.0

The owner here was nice and polite. Office was closed. We finally found the key drop. Our time of return was 6:15 pm Sunday October 10th but no one there to confirm return time, and no internet or phone service.

Gordon M. 
Rating:
4.0

The amount charged on the bill didn't correspond with the amount showed on the internet site

Marie Josée L. 
Rating:
5.0

Customer did not leave a comment.

Michel V. 
Rating:
4.0

Faire plus de vérifications et d'entretien mécanique car…bruit bizarre et inquiétant .Merci

guy V. 
Rating:
5.0

Customer did not leave a comment.

Sylvain C. 
Rating:
5.0

Customer did not leave a comment.

jacques S. 
Rating:
5.0

Easier use of your WEB site. I had the problem to sign up/log in

Grzegorz S. 
Rating:
5.0

Efficient and helpful!

Katherine M. 
Rating:
5.0

all good and on time

Michel L. 
Rating:
5.0

Customer did not leave a comment.

Jenn T. 
Rating:
5.0

Customer did not leave a comment.

Ruslan K. 
Rating:
3.0

Truck could have been cleaner when picked up. had an issue when returning the truck.. the truck was returned in the same condition as picked up but the drop off location said it wasn't clean enough and charged me $25 for cleaning.. My view is if I am returning the truck in the same condition as picked up then I should not be charged a cleaning fee. this should be dealt with between the locations not put on the customer..

David C. 
Rating:
4.0

Customer did not leave a comment.

DANNY G. 
Rating:
4.0

If you cannot supply a truck at the location it is reserved at be sure to have the items ordered at the other location.

Stephen G. 
Rating:
2.0

I whould apreciate instructions and warning decals on truck to be in french as well as check out on website .

Joel H. 
Rating:
5.0

Customer did not leave a comment.

Joao B. 
Rating:
3.0

Friendler athmosphere….

Martin G. 
Rating:
3.0

Customer did not leave a comment.

Manatu Ki Vahano F. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Your $ per km is outrageous it cost almost 600$ for 24 hours for a "19.95 a day" rental ,which in fact is 8 hous so 3 times 19.95 +km !!?? Had I taken insurance on top of that it would have cost me close to 1000$

Yves D. 
Rating:
1.0

Fermer avant 17 heure

Yves F. 
Rating:
1.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

steven D. 
Rating:
1.0

brought back sunday at noon and got it saturday at 10am. was charged two days even though i put in more cash. Bunch of drifting asshole company

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

joanna B. 
Rating:
5.0

Very friendly service. Would certainly recommend and use them again.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Perfect location and friendly service They have plenty of supply's for helping with your move

Marc G. 
Rating:
3.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

Customer did not leave a comment.

Marcel V. 
Rating:
2.0

The requested blankets (furniture protection) were not in the vehicle at the time of pick up. Since it was a Sunday (July 04th), we had to improvise. Bitter disappointment and waste of time to look for an alternative.

Serge G. 
Rating:
5.0

The service is very good

Peter Thaler G. 
Rating:
5.0

Customer did not leave a comment.

Ricardo V. 
Rating:
2.0

Had to wait 30 mns on the phone to get told the day before my move to collect a bigger truck 100 kms away from my location, after reserving 7 weeks before! Dropped off the truck in time but unable to complete on my phone because no internet and no one there. Got charged extra kilometers because of their inability to secure my reservation. Will never use U-Haul again.

alan M. 
Rating:
5.0

Thank you for the good service

Annie T. 
Rating:
1.0

Customer did not leave a comment.

Construction S G. 
Rating:
5.0

Kirk gobes an excellent service

Luc N. 
Rating:
4.0

Customer did not leave a comment.

Plaisance F. 
Rating:
3.0

Customer did not leave a comment.

Martyn D. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Sylvain M. 
Rating:
1.0

This was not my chosen location. This location was 1h30 away from Montréal, where I was supposed to pick up the truck. They forced me the day before my move to agree to pick up the truck there, otherwise I wouldn't be able to move the next day(though I reserved at least a month ahead of time).They paid for the extra mileage of the truck and the gas but this costed 2 times half a day of work (my stepfather and I has we had to go pick it up during the day) plus the gas for the car to get the truck and come back. I used other companies for my previous moves and I'll resume that practice. I will not use UHaul again.

Camille L. 
Rating:
4.0

have a back door to avoid walking from the rear of the building around to its front entrance to office.

Emil S. 
Rating:
5.0

Customer did not leave a comment.

Paolo M. 
Rating:
5.0

I would have liked to have received a return confirmation . Sat at 4 pm.

ANDRE L. 
Rating:
5.0

Customer did not leave a comment.

BERNARD P. 
Rating:
3.0

que les camion sois propre a l extérieur, et que quand on s entant sur location que l ont respect les entente que l ont ses entendue comme le kilométrage sois respecté comme entendue avec le client quand on nous fait la facture a la fin du contrat pour ne pas avoir de surprise ,pour ne pas a avoir a contacté les agent pour rectifier le tire. en se qui conserne la camionette tres satisfait merci bonne journée.

Pierre S. 
Rating:
5.0

Customer did not leave a comment.

Vincent B. 
Rating:
5.0

Any time. Thank you.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

SOLOMON F. 
Rating:
4.0

Customer did not leave a comment.

SYLVIE A. 
Rating:
5.0

Customer did not leave a comment.

Josée R. 
Rating:
5.0

I couldn't get the app to work when I dropped off the truck - I left the keys and contract in the drop box

LENNY A. 
Rating:
1.0

Customer did not leave a comment.

CHRISTINE R. 
Rating:
4.0

Customer did not leave a comment.

Sylvain B. 
Rating:
3.0

A smile in the face for the person at the desk, where we picked up the truck !!! Pfff... seams not very happy to be there and serve customer!!! And truck was full of dirt Dust and leaves!!! Had to clean it before packing!!!

Isabelle B. 
Rating:
5.0

Customer did not leave a comment.

Bruno C. 
Rating:
5.0

Kirk was courteous, efficient and helpful. Customer service is always outstanding.

Julie A. 
Rating:
5.0

Thank you!

Martin A. 
Rating:
4.0

Customer did not leave a comment.

Genevieve M. 
Rating:
5.0

Customer did not leave a comment.

Shawn D. 
Rating:
4.0

Nothing everything went well.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Jean-Philippe L. 
Rating:
5.0

Customer did not leave a comment.

CARL G. 
Rating:
4.0

have a rung below the step to make it easier for some people like me to get into the cab

JUNE S. 
Rating:
3.0

Customer did not leave a comment.

Paula L. 
Rating:
5.0

Customer did not leave a comment.

LINCOLN A. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE L. 
Rating:
5.0

Customer did not leave a comment.

Annick D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Shawn D. 
Rating:
5.0

Kurt the location owner was super helpful and pleasant to deal with. Appreciated.

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

Andre C. 
Rating:
5.0

Went great

David J. 
Rating:
5.0

went great

David J. 
Rating:
5.0

Customer did not leave a comment.

Andre C. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Claude J. 
Rating:
1.0

Commerce fermé de 12h à 13h alors que c'est inscrit nulle part, donc avons dû attendre. Service à la clientèle absent, le commerçant a à peine dit 2 mots avant de me faire signer et me donner simplement me donner les clés sans aller voir le camion et trailer avec moi. Suite au service absent, j'ai simplement pris le camion et j'ai quitté. C'est une fois chez moi en déménageant que j'ai constaté qu'il m'avait seulement mis 12 couvertures de protection alors que j'ai payé pour 24 couvertures.

Steve C. 
Rating:
4.0

Customer did not leave a comment.

Roselyn R. 
No reviews have been submitted for this location.

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