It was not stated that the St. Hubert (Cousineau) depot was closed for another 2 weeks. Levelle Who aided us, did not pass that on or did not know! It was a little inconvenient to travel out to Knowlton, but we managed! Thank you and the return delivery was without a hitch!Maria D.
Customer Reviews for Location D'outils Knowlton Inc
(U-Haul Neighborhood Dealer)
Knowlton, QC J0E1V0
Services at this Location:
- Monday - Friday:
8 am - 12 pm / 1 pm - 5 pm
8 am - 12 pm
9 am - 12 pm
Special Operating Hours
- 5/22/2022: Closed
- 5/29/2022: Closed
- 6/5/2022: Closed
- 6/12/2022: Closed
- 6/19/2022: Closed
- 6/26/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Daniel L.
App Customer journey is full of speed bumps. Filled forms twice or even 3 times with redundant information. Had to call 3 times to 2 different locations and they had different truck availabilities from what was mentionned online. Contract I received had different gas level then what was on the app, kind on confusing. I think you could review the entire booking process to make it flow more easily.Pierre-Marc P.
The windshield wipers did not work. Right side mirror would not hold position making it useless and dangerous. Radio not working. Truck was clean, mechanicaly perform well.Richard N.
Customer did not leave a comment.AndrÃ© B.
You overcharged me for equipment I haven't used. I wrote this comment when completing the self serve form and obviously, you simply ignored it and charged me anyways. No one communicated with me as it was mentioned you would do in the form. Also, I find your Â« self-serve Â» system to be discriminatory and not simple to use.DANIEL S.
Long process to get the truck. After getting all the info in. Didn't get the code to open the lock box !!!!! Called uhaul helpdesk, 30 minutes wait. Hung up. Called local mgr who showed up. Pissed that your system isn't working.Martin F.
Customer did not leave a comment.Craig B.
Customer did not leave a comment.PETER T.
Customer did not leave a comment.Claude B.
Customer did not leave a comment.RenÃ© L.
Customer did not leave a comment.Sylvie T.
Customer did not leave a comment.DANIEL C.
Customer did not leave a comment.mario L.
Customer did not leave a comment.roberge M.
Customer did not leave a comment.Earl L.
Service Ã la clientÃ¨le absent. Aucun support. Ils ne font que vous transfÃ©rer de ligne en ligne et ne retournent pas les appels.Vincent B.
Left truck in parking lot after opening hours.Ivan D.
Customer did not leave a comment.tommy P.
Le problÃ¨me a Ã©tÃ© Ã la reservation.Yvon D.
nettoyer l'intÃ©rieur du camion pour ne pas tacher les meubles SVPSophie L.
Customer did not leave a comment.Marc-Andre S.
The truck was not cleaned off, it was snow covered and frozen, when we arrived at our location, the back door would not open it was frozen, luckily the people had a hammer we could use to break the ice. Also the gas tank was not full, so it was really hard to put the right amount of gas, and put more gas in it, and would not give us a discount.Matthew H.
TrÃ¨s conciliant et professionnelPatrick M.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.Nathalie V.
Customer did not leave a comment.Chsrles D.
Customer did not leave a comment.Sebastien J.
I would say for me the service always was great I'm sure other customers of u-haul are satisfying to thanks for your great service.Aman H.
The pick up location was too far from Montreal since 10 and 15' trucks were not available and I was informed a day prior to the pick up dateNino Angelo C.
Return procedures did not work. QR code on the return box did not work. Return procedure and client service phone was 45 min wait time. This is not acceptable.Stephane N.
Customer did not leave a comment.Chantal C.
Customer did not leave a comment.isabelle P.
The guy at the drop off location did the best he could to fix the situation but the problem was from the pick up location.BENOIT P.
Customer did not leave a comment.Ã‰loi G.
Customer did not leave a comment.Maya S.
Customer did not leave a comment.Yassir B.
Customer did not leave a comment.Jean-louis L.
Customer did not leave a comment.MICHEL P.
Oui La facturation est Ã vÃ©rifier car celle-ci est en mille alors qu'il dois le charger celle-ci la facture en kilometre. en ligne le camion 4x4 que je voulais louer etait libre quand j'appel le marchant celui-ci me dit qu'il est dÃ©ja reservÃ© alors qu'il est rester lÃ tous la journer es ce pour louer plus cher? Ã€ part ca le service est correct.Richard G.
Horrible service from the owner and I also been overcharge for one day...DAVE B.
Customer did not leave a comment.Martin C.
Dont book 75 km away from my chosen location...Alexis B.
Customer did not leave a comment.Massimo A.
LE RESPONSABLE NOUS A INDUIT EN ERREUR SUR LE NIVEAU DU RÃ‰SERVOIR - AU DÃ‰PART LE RÃ‰SERVOIR DU VÃ‰HICULE Ã‰TAIT DE 1/2 AU LIEU D'ÃŠTRE PLEIN, NOUS L'AVONS REMPLIT. LE COUT DU PLEIN FUT DE 126$ POUR 156 kM SOIT 94 LITRES/100 km. NOUS CROYONS QU'UN REMBOURSEMENT DE 65$ DOIT NOUS ÃŠTRE REMBOURSER. DE PLUS, LE PRÃ‰POSÃ‰ NOUS A FOURNI LE MAUVAIS CONTRAT ET PAR LE FAIT MÃŠME NOUS A INDUIT EN ERREUR SUR LA NÃ‰CESSITÃ‰ DE REMPLIR LE VÃ‰HICULE GILLES 438-499-6463Gilles P.
The owner here was nice and polite. Office was closed. We finally found the key drop. Our time of return was 6:15 pm Sunday October 10th but no one there to confirm return time, and no internet or phone service.Gordon M.
The amount charged on the bill didn't correspond with the amount showed on the internet siteMarie JosÃ©e L.
Customer did not leave a comment.Michel V.
Faire plus de vÃ©rifications et d'entretien mÃ©canique carâ€¦bruit bizarre et inquiÃ©tant .Merciguy V.
Customer did not leave a comment.Sylvain C.
Customer did not leave a comment.jacques S.
Easier use of your WEB site. I had the problem to sign up/log inGrzegorz S.
Efficient and helpful!Katherine M.
all good and on timeMichel L.
Customer did not leave a comment.Jenn T.
Customer did not leave a comment.Ruslan K.
Truck could have been cleaner when picked up. had an issue when returning the truck.. the truck was returned in the same condition as picked up but the drop off location said it wasn't clean enough and charged me $25 for cleaning.. My view is if I am returning the truck in the same condition as picked up then I should not be charged a cleaning fee. this should be dealt with between the locations not put on the customer..David C.
Customer did not leave a comment.DANNY G.
If you cannot supply a truck at the location it is reserved at be sure to have the items ordered at the other location.Stephen G.
I whould apreciate instructions and warning decals on truck to be in french as well as check out on website .Joel H.
Customer did not leave a comment.Joao B.
Friendler athmosphereâ€¦.Martin G.
Customer did not leave a comment.Manatu Ki Vahano F.
Customer did not leave a comment.Richard O.
Your $ per km is outrageous it cost almost 600$ for 24 hours for a "19.95 a day" rental ,which in fact is 8 hous so 3 times 19.95 +km !!?? Had I taken insurance on top of that it would have cost me close to 1000$Yves D.
Fermer avant 17 heureYves F.
Customer did not leave a comment.Kevin T.
Customer did not leave a comment.steven D.
brought back sunday at noon and got it saturday at 10am. was charged two days even though i put in more cash. Bunch of drifting asshole companyChristopher S.
Customer did not leave a comment.joanna B.
Very friendly service. Would certainly recommend and use them again.Mark N.
Customer did not leave a comment.Leslie C.
Customer did not leave a comment.Kevin B.
Perfect location and friendly service They have plenty of supply's for helping with your moveMarc G.
Customer did not leave a comment.Samuel R.
Customer did not leave a comment.William S.
Customer did not leave a comment.Marcel V.
The requested blankets (furniture protection) were not in the vehicle at the time of pick up. Since it was a Sunday (July 04th), we had to improvise. Bitter disappointment and waste of time to look for an alternative.Serge G.
The service is very goodPeter Thaler G.
Customer did not leave a comment.Ricardo V.
Had to wait 30 mns on the phone to get told the day before my move to collect a bigger truck 100 kms away from my location, after reserving 7 weeks before! Dropped off the truck in time but unable to complete on my phone because no internet and no one there. Got charged extra kilometers because of their inability to secure my reservation. Will never use U-Haul again.alan M.
Thank you for the good serviceAnnie T.
Customer did not leave a comment.Construction S G.
Kirk gobes an excellent serviceLuc N.
Customer did not leave a comment.Plaisance F.
Customer did not leave a comment.Martyn D.
Customer did not leave a comment.Jason D.
Customer did not leave a comment.Sylvain M.
This was not my chosen location. This location was 1h30 away from MontrÃ©al, where I was supposed to pick up the truck. They forced me the day before my move to agree to pick up the truck there, otherwise I wouldn't be able to move the next day(though I reserved at least a month ahead of time).They paid for the extra mileage of the truck and the gas but this costed 2 times half a day of work (my stepfather and I has we had to go pick it up during the day) plus the gas for the car to get the truck and come back. I used other companies for my previous moves and I'll resume that practice. I will not use UHaul again.Camille L.
have a back door to avoid walking from the rear of the building around to its front entrance to office.Emil S.
Customer did not leave a comment.Paolo M.
I would have liked to have received a return confirmation . Sat at 4 pm.ANDRE L.
Customer did not leave a comment.BERNARD P.
que les camion sois propre a l extÃ©rieur, et que quand on s entant sur location que l ont respect les entente que l ont ses entendue comme le kilomÃ©trage sois respectÃ© comme entendue avec le client quand on nous fait la facture a la fin du contrat pour ne pas avoir de surprise ,pour ne pas a avoir a contactÃ© les agent pour rectifier le tire. en se qui conserne la camionette tres satisfait merci bonne journÃ©e.Pierre S.
Customer did not leave a comment.Vincent B.
Any time. Thank you.Robert L.
Customer did not leave a comment.SOLOMON F.
Customer did not leave a comment.SYLVIE A.
Customer did not leave a comment.JosÃ©e R.
I couldn't get the app to work when I dropped off the truck - I left the keys and contract in the drop boxLENNY A.