Customer Reviews for Lock Box East
(U-Haul Neighborhood Dealer)

259 reviews

1700 E Marshall Ave   Longview, TX 75601
(Eastman Rd)

(903) 758-7437

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 758-7437

1700 E Marshall Ave
Longview, TX 75601
(Eastman Rd)

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lloyd J. 
Rating:
5.0

Customer did not leave a comment.

Chad F. 
Rating:
1.0

There should be no fee for returning ahead of time and you need to update your website and invoice with the correct phone number.

John D. 
Rating:
4.0

PROBLEM FROM UHAUL CORPORATE. I WANT FULL REFUND

Von V. 
Rating:
5.0

Very friendly

Jacob M. 
Rating:
3.0

Customer did not leave a comment.

Tim H. 
Rating:
3.0

Customer did not leave a comment.

Tim H. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Awesome checkout. Professional

Sue H. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

I should have double checked the gas gage, they told me 1/4 of a tank but it was closer to 1/8

TONYA S. 
Rating:
5.0

The owner was amazing! So sweet and wonderful to work with! And they helped us hook it up real quick in the wonderful Texas heat!!!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Melvin T. 
Rating:
5.0

Customer did not leave a comment.

keionia H. 
Rating:
5.0

The attendant checked us out and even brought our receipt out to us when we finished parking the trailer

timothy L. 
Rating:
5.0

Very informative staff. Very kind and helpful

danny D. 
Rating:
2.0

The employee that hooked the trailer up to my car was very nice/pleasant but dented my vehicle and did not acknowledge it.

kaytlyn J. 
Rating:
5.0

Customer did not leave a comment.

Shaquilya P. 
Rating:
2.0

Dropped off before they opened went back when it was open to pay she said that I didn't return the uhaul there even though I did sent me down the road to the other uhaul just to call me back and say she found the paperwork and to turn back around to take care of my payment. It's not in a good area and really didn't care to be in. But ro waste my time running around with the gas prices we have is crazy.

Leesa W. 
Rating:
5.0

Customer did not leave a comment.

Danielle P. 
Rating:
4.0

The location is just not in a great area of town, especially for an after hours return.

Sarah B. 
Rating:
2.0

The two Equipment dollies I reserved were not available and I was not told until after I arrived. We had to find a second location and create a second order basically creating a lot of confusion for us to return the truck and then the equipment dollies. I was told to return the truck to one location and the equipment to a second location, neither of the two being the location I originally chose when I made the reservation. The location is fine but Uhaul is making things too confusing and difficult for people and it took way too much time to resolve this.

Layna W. 
Rating:
5.0

Customer did not leave a comment.

Harold J. 
Rating:
5.0

Customer did not leave a comment.

Suzette W. 
Rating:
2.0

Personnel weren't very helpful. The location didn't have any space to maneuver a 20' truck with a car trailer. They asked me to try a reposition the truck and unhook the trailer myself and had no space to do so. Totally unprofessional.

CRAIG G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Roy E. 
Rating:
3.0

the yard is too small, hard to get the trailer in

William M. 
Rating:
5.0

Customer did not leave a comment.

VANNESSA S. 
Rating:
5.0

The attendant was flexible. After looking at the hitch on the assigned trailer I requested a different trailer with an updated hitch. The attendant made the change without complaint.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

daniel P. 
Rating:
5.0

Check in on phone was difficult.

SAMMIE H. 
Rating:
5.0

Top notch service. Would recommend Uhaul to anyone that needs to move their household items

Larry B. 
Rating:
3.0

Customer did not leave a comment.

Matthew S. 
Rating:
1.0

First: I had an appointment to pick up at 10am there was no one in the office at that time the message on the door said called I called numerous times it took me calling uhaul corporate to get someone to the door secondly the lady would not allow us to give her exact change said it would be easier to break a bill which I now know why as she kept $20 of my change which no big deal I guess she needs it more than myself if she is willing to steal from a customer thirdly when we went to connect the trailer to the vehicle the guy told us a five prong connector was needed got one out of the vehicle and it was four prong they didn't have any at location had to go buy one and come back argued about those being the standard connectors when the driver of the vehicle is a professional truck driver and handles trailers all the time so yeah this location needs to be SHUT DOWN and take their contract to the one further up the road by Taco Bell. Those people are amazing this location will never in my life get any business from myself or anyone I know! I'll drive a hour the other direction for something before ever visiting these idiots again!! I hope they spent my money wisely as well cause karma isn't pleasant!

Curtis P. 
Rating:
5.0

Customer did not leave a comment.

HARRY H. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

The rep in east Texas was great also. I had to keep coming back asking questions and she was kind each time. Definitely a patient person.

Marlo R. 
Rating:
3.0

When we dropped the uhaul off they did not explain much to us about the cost for dropping it off at the wrong location. Nor did they help solve the solution.

Riley K. 
Rating:
3.0

Tell the customer the specific return time so they do not get charged extra fees.

CARISSA G. 
Rating:
2.0

This location was not helpful in resolving my late fee issue. Not happy with U-Haul at all.

Richard T. 
Rating:
3.0

The after hour drop off needs to be synced better online. Otherwise the experience was a lot better than the pickup

Roschell W. 
Rating:
3.0

Customer did not leave a comment.

FRANK K. 
Rating:
5.0

Very good counter person. She was very helpful and friendly and smiling.

joseph W. 
Rating:
5.0

Customer did not leave a comment.

HARRY H. 
Rating:
5.0

Customer did not leave a comment.

JIM B. 
Rating:
1.0

Call me asap

Colleana M. 
Rating:
5.0

Customer did not leave a comment.

Salvador G. 
Rating:
5.0

Renee and her assistance were very courteous and helpful. This was the first time I rented a U-Haul and I was apprehensive. Renee's calming voice made it easy for me and I appreciated that. Thank you!

Audrey H. 
Rating:
5.0

Customer did not leave a comment.

Sondra S. 
Rating:
1.0

The van was so dirty it took 3 hours to clean. After this location having me wait an hour after checking it out to me to clean it I was never given an inspection report. I inspected it found the tire almost flat. I was told to drive it to another location to have them fix it. I didn't get the van until almost 6pm. And when I went to drop it off at my original location after waiting 30 minutes there was told I had to go to this location. I never chose this location. It took forever to do the online check in. And I was charged an extra day!!

LISA S. 
Rating:
5.0

Friendly lady.

Bill P. 
Rating:
5.0

Customer did not leave a comment.

Shannon O. 
Rating:
3.0

Customer did not leave a comment.

Vernon B. 
Rating:
4.0

N/A

ANETHRA W. 
Rating:
5.0

Customer did not leave a comment.

Willaim C. 
Rating:
1.0

Hire a new person.

GARY H. 
Rating:
3.0

Customer did not leave a comment.

CHAR S. 
Rating:
3.0

Customer did not leave a comment.

Dennis S. 
Rating:
2.0

I had a bad experience with the uhaul truck the steering wheel vibrating a lot they don't do maintenance to the trucks

humberto M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
2.0

I had a 4:00 pick up time and there was a sign on the door stating employee was on sight and would be back soon. I called the number listed - no answer - transferred to call center after waiting on hold for several minutes. All they could do is take a message. I waited for employee to return almost 30 minutes later. No excuse. No apology. The truck was filthy and smelled awful. Drinks had spilled in containers and the steering wheel was sticky.

Pam R. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Maybe answer the phone (LOL) but it was a holiday weekend. When I went in, however, the folks were very friendly and helpful. The app is better than it used to be for renting/picking up and returning. Makes it all easier.

Paul K. 
Rating:
5.0

Friendly, VERY helpful and super fast!

TANYA A. 
Rating:
5.0

Love UHaul…. Always on their game regardless of which location we use!

Becky W. 
Rating:
5.0

Customer did not leave a comment.

Chad W. 
Rating:
4.0

Customer did not leave a comment.

GEORGE W. 
Rating:
4.0

Had zero contact with drop off location. Lady I called at Uhaul.com was extremely helpful.

Taylor J. 
Rating:
4.0

Cod babe used some help disco necting the trailer.

VERNER R. 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE D. 
Rating:
5.0

Very friendly staff

Nemuel O. 
Rating:
4.0

Customer did not leave a comment.

Marshall G. 
Rating:
2.0

Make sure the mileage on the vehicle is right to avoid problems.

Charlene H. 
Rating:
5.0

Key Box wasn't mark, so I had to guess and try different boxes with code till got right box! 3 boxes were labeled, then the rest blank? Easy Fix!!!

Kareyn G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Nothings

Janey M. 
Rating:
3.0

Had to wait to check back in as no one was in the office during business hours Reserved two dollies they don't have any at that location.

Lee H. 
Rating:
3.0

I booked my rental online, the employee did not understand the payment situation and tried to charge me more. It's a good thing that I knew how to hook up the trailer because she had no idea how to do it!

JAMIE F. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
4.0

Customer did not leave a comment.

remington W. 
Rating:
1.0

I would not reccommend U-HAUL at all. Made a reservation to pick up at 8:00 and the store didn't even open until 9! Then they said my rate was weekday and not weekend rate WELL that's what my confirmation stated- if you have any other moving options; PLEASE USE SOMETHING OTHER THAN U-HAUL ; finally left town at 9:15! Moving is stressful enough but when you add incompetence to that ; it's even more stressful; I'll choose some other service next time!

Larry W. 
Rating:
4.0

Was a bit confused when I was told I didn't check out online when returning the u haul. I wasn't told I had to sign in or log in to check in. I was just told to drop the van back before three pm and put the key in the drop box

Mark M. 
Rating:
5.0

My Overall experience was very friendly and professional! Thank you so much, and keep up the good work.

AVA M. 
Rating:
5.0

Fast and efficient check out and great customer service today.

ANNETTE C. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Nothing

CLEORNIS F. 
Rating:
4.0

Customer did not leave a comment.

CHEYNA K. 
Rating:
5.0

Hi! Please warn the customer that there will be several questions sad proof required upon returning. I drove to the drop box and back to the truck for new pics like 3 times because I was unaware the questions kept coming requiring pics. Also if someone doesn't have a phone or smart phone they wouldn't be able to do this. Otherwise great service!

Christina S. 
Rating:
3.0

Some of the uhaul locations need to be a little more educated in the system. They had us running in different directions and in had ro cancel reservation and make new one due to .90 shitt on my card

Kenneth W. 
Rating:
3.0

The place wasn't the problem or was uhaul that inconvenience the whole time that put my behind 2 hours

Akasha W. 
Rating:
2.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

richard P. 
Rating:
4.0

U-Haul representatives were very unorganized and sent me to multiple locations to pick up my truck, to find that it was ultimately at the first location and still the wrong size truck. Very stressful and time consuming, in which we did not have.

Austin G. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

all was perfect, easy drop off

Todd Z. 
Rating:
5.0

Customer did not leave a comment.

Curtis W. 
Rating:
3.0

Let uhaul know they a truck when they come in to work the next day so that the order can be closed.

Rosiella C. 
Rating:
3.0

Customer did not leave a comment.

Steven C. 
No reviews have been submitted for this location.

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