Customer Reviews for Lock Box East
(U-Haul Neighborhood Dealer)

315 reviews

1700 E Marshall Ave   Longview, TX 75601
(Eastman Rd)

(903) 758-7437

Office Hours

  • Mon-Sat: 9:30 am–5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 758-7437

1700 E Marshall Ave
Longview, TX 75601
(Eastman Rd)

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

STEPHEN O 
Rating:
4.0

Make sure the equipment is SECURED to the vehicle!

Steve H 
Rating:
5.0

Customer did not leave a comment.

alex s 
Rating:
5.0

Customer did not leave a comment.

MARIO T 
Rating:
5.0

Unit wasn’t necessarily clean, but acceptable. And, left rear tire was low of air. Good experience, though. Staff was awesome!!

Kenny V 
Rating:
4.0

Customer did not leave a comment.

Claire C 
Rating:
5.0

Customer did not leave a comment.

Bonnie L 
Rating:
5.0

I would definitely recommend this location.

Coretta L 
Rating:
5.0

Very sympathy from the attendant. All things are right. Thank you, I will back another times.

Helder F 
Rating:
5.0

Customer did not leave a comment.

Kendall S 
Rating:
3.0

The person working at this location was very nice and we had a pleasant experience during the pick up. The store looked well kept. However, the back of the truck was dirty with trash still inside. One of the bags of furniture pads was unusable because it smelled strongly of cat urine.

Heidi H 
Rating:
5.0

The trailer locked up when I was backing it up to move my stuff into my house and it did some major damage to my front yard from locking up.

RICHARD F 
Rating:
5.0

Wish I could remember the lady’s name. She was incredibly engaging and friendly. I loved that! KVB

Kenny V 
Rating:
5.0

Customer did not leave a comment.

Raymond L 
Rating:
5.0

The ladies there were very nice, respectful and helpful with everything.

Joe G 
Rating:
1.0

Make sure when people make reservations they our actual able to pick up when reserved and not get a personal text from the area feild person named mark at 8 in the morning telling you you have 1 hour to come get it or you have to drive 45 minutes to another city to get what you originally wanted then charged more after getting a long run around because the Kilgore location wasn’t open that day to be able to get my reservation.. terrible experience and especially unprofessional area feild manager

Chad K 
Rating:
2.0

Don't let the trailer hit the customer's bumper when hooking it up.

Alexander T 
Rating:
5.0

Customer did not leave a comment.

KJ H 
Rating:
5.0

Best and polite customer service every time I go. You will never be disappointed 💯💪🏾

Devonte M 
Rating:
3.0

No one texted me the code I had to call someone to help me. And the lock was very difficult to get open.

Robin R 
Rating:
5.0

Process was very easy. Went and picked up after hours through my phone and it was still an easy process. Truck was clean and well kept. Thanks!

Makayla M 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K 
Rating:
5.0

Nothing at all

Donnye B 
Rating:
5.0

The 2 ladies we dealt with at this location were very nice, friendly and helpful.

Keith P 
Rating:
5.0

Customer did not leave a comment.

Shawn R 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M 
Rating:
5.0

Customer did not leave a comment.

Albert H 
Rating:
5.0

Customer did not leave a comment.

Robert K 
Rating:
5.0

Customer did not leave a comment.

KEITH P 
Rating:
5.0

Customer did not leave a comment.

RANDEL T 
Rating:
5.0

Operations at this location is great . Great customer service

Nitesh P 
Rating:
5.0

Customer did not leave a comment.

Laura B 
Rating:
5.0

Customer service was excellent

Tina M 
Rating:
5.0

Customer did not leave a comment.

Stacy v 
Rating:
3.0

Customer did not leave a comment.

Bonnie H 
Rating:
5.0

Very nice people. Helped remove trailer in rain.

Donald F 
Rating:
5.0

Customer did not leave a comment.

Raymond F 
Rating:
5.0

Customer did not leave a comment.

Joseph W 
Rating:
5.0

Customer did not leave a comment.

Malcolm J 
Rating:
1.0

Very rude person who really did not want to assist me.

Eileen M 
Rating:
1.0

My issue isn’t with this location or the original location I reserved the truck at, which was the Kilgore Muffler location. I have a big issue with over reserving these trucks that aren’t on the lot. I reserved a 26’ box truck and was forced to pick up a 20’ box truck because nothing else was available. After having this issue, I couldn’t move my home in one load, I had to make multiple 8 hour trips while driving in the rain and had to rent a trailer to finish the job. In all it probably cost me an additional $450 in fuel and other expenses. I find this unacceptable and I’m extremely unhappy with the scheduling system. These issues will definitely keep me from using uhaul in the future.

Logan F 
Rating:
5.0

Customer did not leave a comment.

Harrell H 
Rating:
1.0

The employee would not help me at all leaving a small woman to maneuver and unhook the trailer alone. I had trouble because of my size and nobody at uhaul did anything to help.

Amanda W 
Rating:
5.0

Customer did not leave a comment.

Brandy K 
Rating:
3.0

I would definitely recommend more coverage in the morning. Maintenance guy was great but the man inside was irritated because of the number of people coming in when the door opened and he was trying a new hire.

Joe B 
Rating:
5.0

Some one smoked it that truck before I drove it. Spending 8+ hours in a smokey environment wasn't very pleasant. Very bad for my condition. I ought to get a discount on my next rental.

Glen B 
Rating:
5.0

Customer did not leave a comment.

Lindsey M 
Rating:
2.0

Store manager was nit helpful at all. Basically just said trailer is over there go figure it out. Didn't even help me back up to the trailer. Didn't help hook it up. Never got out if his chair..

David G 
Rating:
1.0

No one was present. After waiting for sometime and no one showing up, I call another UHAUL location. This location told me to drop off equipment.

Walter S 
Rating:
5.0

Customer did not leave a comment.

Haylin P 
Rating:
5.0

Really nothing , all went well

David K 
Rating:
4.0

Customer did not leave a comment.

Yulonda B 
Rating:
5.0

Customer did not leave a comment.

Wanchen V 
Rating:
4.0

Customer did not leave a comment.

DONALD S 
Rating:
5.0

Customer did not leave a comment.

luis c 
Rating:
5.0

Customer did not leave a comment.

Christopher W 
Rating:
5.0

Customer did not leave a comment.

Lloyd J 
Rating:
5.0

Customer did not leave a comment.

Chad F 
Rating:
1.0

There should be no fee for returning ahead of time and you need to update your website and invoice with the correct phone number.

John D 
Rating:
4.0

PROBLEM FROM UHAUL CORPORATE. I WANT FULL REFUND

Von V 
Rating:
5.0

Very friendly

Jacob M 
Rating:
3.0

Customer did not leave a comment.

Tim H 
Rating:
3.0

Customer did not leave a comment.

Tim H 
Rating:
3.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Awesome checkout. Professional

Sue H 
Rating:
5.0

Customer did not leave a comment.

Matthew M 
Rating:
5.0

I should have double checked the gas gage, they told me 1/4 of a tank but it was closer to 1/8

TONYA S 
Rating:
5.0

The owner was amazing! So sweet and wonderful to work with! And they helped us hook it up real quick in the wonderful Texas heat!!!

Robert S 
Rating:
5.0

Customer did not leave a comment.

Melvin T 
Rating:
5.0

Customer did not leave a comment.

keionia h 
Rating:
5.0

The attendant checked us out and even brought our receipt out to us when we finished parking the trailer

timothy l 
Rating:
5.0

Very informative staff. Very kind and helpful

danny d 
Rating:
2.0

The employee that hooked the trailer up to my car was very nice/pleasant but dented my vehicle and did not acknowledge it.

kaytlyn j 
Rating:
5.0

Customer did not leave a comment.

Shaquilya P 
Rating:
2.0

Dropped off before they opened went back when it was open to pay she said that I didn't return the uhaul there even though I did sent me down the road to the other uhaul just to call me back and say she found the paperwork and to turn back around to take care of my payment. It's not in a good area and really didn't care to be in. But ro waste my time running around with the gas prices we have is crazy.

Leesa W 
Rating:
5.0

Customer did not leave a comment.

Danielle P 
Rating:
4.0

The location is just not in a great area of town, especially for an after hours return.

Sarah B 
Rating:
2.0

The two Equipment dollies I reserved were not available and I was not told until after I arrived. We had to find a second location and create a second order basically creating a lot of confusion for us to return the truck and then the equipment dollies. I was told to return the truck to one location and the equipment to a second location, neither of the two being the location I originally chose when I made the reservation. The location is fine but Uhaul is making things too confusing and difficult for people and it took way too much time to resolve this.

Layna W 
Rating:
5.0

Customer did not leave a comment.

Harold J 
Rating:
5.0

Customer did not leave a comment.

Suzette W 
Rating:
2.0

Personnel weren’t very helpful. The location didn’t have any space to maneuver a 20’ truck with a car trailer. They asked me to try a reposition the truck and unhook the trailer myself and had no space to do so. Totally unprofessional.

CRAIG G 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

Roy E 
Rating:
3.0

the yard is too small, hard to get the trailer in

William M 
Rating:
5.0

Customer did not leave a comment.

VANNESSA S 
Rating:
5.0

The attendant was flexible. After looking at the hitch on the assigned trailer I requested a different trailer with an updated hitch. The attendant made the change without complaint.

Thomas L 
Rating:
5.0

Customer did not leave a comment.

daniel p 
Rating:
5.0

Check in on phone was difficult.

SAMMIE H 
Rating:
5.0

Top notch service. Would recommend Uhaul to anyone that needs to move their household items

Larry B 
Rating:
3.0

Customer did not leave a comment.

Matthew S 
Rating:
1.0

First: I had an appointment to pick up at 10am there was no one in the office at that time the message on the door said called I called numerous times it took me calling uhaul corporate to get someone to the door secondly the lady would not allow us to give her exact change said it would be easier to break a bill which I now know why as she kept $20 of my change which no big deal I guess she needs it more than myself if she is willing to steal from a customer thirdly when we went to connect the trailer to the vehicle the guy told us a five prong connector was needed got one out of the vehicle and it was four prong they didn’t have any at location had to go buy one and come back argued about those being the standard connectors when the driver of the vehicle is a professional truck driver and handles trailers all the time so yeah this location needs to be SHUT DOWN and take their contract to the one further up the road by Taco Bell. Those people are amazing this location will never in my life get any business from myself or anyone I know! I’ll drive a hour the other direction for something before ever visiting these idiots again!! I hope they spent my money wisely as well cause karma isn’t pleasant!

Curtis P 
Rating:
5.0

Customer did not leave a comment.

HARRY H 
Rating:
5.0

Customer did not leave a comment.

Amanda C 
Rating:
5.0

The rep in east Texas was great also. I had to keep coming back asking questions and she was kind each time. Definitely a patient person.

Marlo R 
Rating:
3.0

When we dropped the uhaul off they did not explain much to us about the cost for dropping it off at the wrong location. Nor did they help solve the solution.

Riley K 
Rating:
3.0

Tell the customer the specific return time so they do not get charged extra fees.

CARISSA G 
Rating:
2.0

This location was not helpful in resolving my late fee issue. Not happy with U-Haul at all.

Richard T 
Rating:
3.0

The after hour drop off needs to be synced better online. Otherwise the experience was a lot better than the pickup

Roschell W 
Rating:
3.0

Customer did not leave a comment.

FRANK K 
Rating:
5.0

Very good counter person. She was very helpful and friendly and smiling.

joseph w 
No reviews have been submitted for this location.

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