Customer Reviews for Lock Box East
(U-Haul Neighborhood Dealer)

188 reviews

1700 E Marshall Ave   Longview, TX 75601
(Eastman Rd)

(903) 758-7437

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 758-7437

1700 E Marshall Ave
Longview, TX 75601
(Eastman Rd)

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly staff

Nemuel O. 
Rating:
4.0

Customer did not leave a comment.

Marshall G. 
Rating:
2.0

Make sure the mileage on the vehicle is right to avoid problems.

Charlene H. 
Rating:
5.0

Key Box wasn't mark, so I had to guess and try different boxes with code till got right box! 3 boxes were labeled, then the rest blank? Easy Fix!!!

Kareyn G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Nothings

Janey M. 
Rating:
3.0

Had to wait to check back in as no one was in the office during business hours Reserved two dollies they don't have any at that location.

Lee H. 
Rating:
3.0

I booked my rental online, the employee did not understand the payment situation and tried to charge me more. It's a good thing that I knew how to hook up the trailer because she had no idea how to do it!

JAMIE F. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
4.0

Customer did not leave a comment.

remington W. 
Rating:
1.0

I would not reccommend U-HAUL at all. Made a reservation to pick up at 8:00 and the store didn't even open until 9! Then they said my rate was weekday and not weekend rate WELL that's what my confirmation stated- if you have any other moving options; PLEASE USE SOMETHING OTHER THAN U-HAUL ; finally left town at 9:15! Moving is stressful enough but when you add incompetence to that ; it's even more stressful; I'll choose some other service next time!

Larry W. 
Rating:
4.0

Was a bit confused when I was told I didn't check out online when returning the u haul. I wasn't told I had to sign in or log in to check in. I was just told to drop the van back before three pm and put the key in the drop box

Mark M. 
Rating:
5.0

My Overall experience was very friendly and professional! Thank you so much, and keep up the good work.

AVA M. 
Rating:
5.0

Fast and efficient check out and great customer service today.

ANNETTE C. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Nothing

CLEORNIS F. 
Rating:
4.0

Customer did not leave a comment.

CHEYNA K. 
Rating:
5.0

Hi! Please warn the customer that there will be several questions sad proof required upon returning. I drove to the drop box and back to the truck for new pics like 3 times because I was unaware the questions kept coming requiring pics. Also if someone doesn't have a phone or smart phone they wouldn't be able to do this. Otherwise great service!

Christina S. 
Rating:
3.0

Some of the uhaul locations need to be a little more educated in the system. They had us running in different directions and in had ro cancel reservation and make new one due to .90 shitt on my card

Kenneth W. 
Rating:
3.0

The place wasn't the problem or was uhaul that inconvenience the whole time that put my behind 2 hours

Akasha W. 
Rating:
2.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

richard P. 
Rating:
4.0

U-Haul representatives were very unorganized and sent me to multiple locations to pick up my truck, to find that it was ultimately at the first location and still the wrong size truck. Very stressful and time consuming, in which we did not have.

Austin G. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

all was perfect, easy drop off

Todd Z. 
Rating:
5.0

Customer did not leave a comment.

Curtis W. 
Rating:
3.0

Let uhaul know they a truck when they come in to work the next day so that the order can be closed.

Rosiella C. 
Rating:
3.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

The employees where I picked up the truck were very nice and helpful. However, my pick up location was changed without my knowledge so I went to the original place first. For my drop off location, I was sent by you employee to a place that was no longer in business. I took the truck to the nearest town for drop off and it was a hassle to drop it off there. I was going to be charged for taking it to a different drop off. Your employees need to get it together with these issues I've mentioned

Eileen M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Very good staff. At times understaffed due to busy customer use at times

Anderus B. 
Rating:
3.0

Customer did not leave a comment.

Edwyn C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Kathryn D. 
Rating:
5.0

Customer did not leave a comment.

Cindy T. 
Rating:
5.0

Customer did not leave a comment.

Ricky H. 
Rating:
5.0

Cheyenne was the person who handled my pick up. He was very friendly, helpful and professional. He made sure that i understood everything and he was very efficient.

Sherrie G. 
Rating:
5.0

Customer did not leave a comment.

Karen T. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

WADE E. 
Rating:
1.0

Very rude. Double charged me

Kirk M. 
Rating:
4.0

This location was the location I said the trailer would be dropped off at online when the trailer was reserved. It was dropped off her almost 12 hours before my return time. However the next day I was contacted by a totally different UHaul place asking where their trailer was. Total disorganization!

Joe V. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

barbara M. 
Rating:
1.0

I was there almost 2 hours, i left double charged amd without a dolly that i paid for. Horrible experience

renicker P. 
Rating:
5.0

Customer did not leave a comment.

Caleb D. 
Rating:
1.0

Charged 32 dollars when I only put 4 miles on the truck. IT IS A TOTAL AND COMPLETE RIP-OFF OF CRIMINAL PROPORTIONS. WILL NEVER USE U-HAUL AGAIN AS IT IS A CRIMINAL ENTERPRISE!

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

debra J. 
Rating:
3.0

The location was fine but when I called to reserve before picking up the lady put the insurance on my bill without asking me and when I got to the store, the lady there could not remove it. I really don't appreciate the reservation lady not asking about that. Moving is already costly so I'm trying to get the best deal for my money. The lady in the store was very friendly and helpful tho.

melissa S. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
2.0

Cubbby hole in Eastman road refused to take the trailer. Said they didn't have room for it and there were 3 spots open. Took to lock box and the parking lot was almost empty. They tried the same but I refused to leave as I pointed out the contract said I can drop off at any location I wanted. So they agreed finally and I dropped off the trailer.

william S. 
Rating:
4.0

Customer did not leave a comment.

KATY W. 
Rating:
5.0

Customer did not leave a comment.

william N. 
Rating:
5.0

Customer did not leave a comment.

Chuck I. 
Rating:
5.0

Customer did not leave a comment.

Najee C. 
Rating:
3.0

Your staff was very friendly and accommodating. Ty is the rep I dealt with and he was informative and responded with a great sense of urgency. There was also a lady there and both of them were very nice-refreshing experience.

STACI P. 
Rating:
4.0

Customer did not leave a comment.

Jasmes H. 
Rating:
2.0

I paid cash for my rental up front and had to give them my debit card info incase anything happened to the trailer (which was returned in the same condition it left in) needless to say even after paying cash, my card still ended up being charged even after I was assured it would not be.

SIERRA C. 
Rating:
4.0

Customer did not leave a comment.

Timothy L. 
Rating:
3.0

Stood there for 15 min with 3 employee's there and not one of them spoke one word to me. They were helping another customer. Never acknowledged that I was even there. once the customer was finished they took care of me. Would at least acknowledge that there is someone else in the office. Again, there were 3 of them there

Michael G. 
Rating:
4.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Customer did not leave a comment.

GARRETT T. 
Rating:
4.0

Customer did not leave a comment.

Rick T. 
Rating:
5.0

Customer did not leave a comment.

YAW A. 
Rating:
5.0

The truck is a driving hazard if it's raining. Was driving on the highway in torrential rain and water was spraying on me inside the cab, just above where the seat belt connects to the wall from under the plastic cover. Ice cold water drenched my shirt and soaked the seat belt. Distracted driving to say the least.

David P. 
Rating:
5.0

List this location on UHaul's web site as a possible drop off location. Very friendly and helpful people work at this location.

Richard J. 
Rating:
3.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

JON C. 
Rating:
5.0

Customer did not leave a comment.

donald M. 
Rating:
4.0

Customer did not leave a comment.

traci H. 
Rating:
5.0

Customer did not leave a comment.

RexAnn M. 
Rating:
5.0

Christie greeted me with a smile, and was most helpful with unloading the trailer. Her upbeat personality made me feel very welcomed, and I will definitely recommend them to everyone.

Amanda S. 
Rating:
5.0

Trailer smelled like spoiled asparagus but was clean....customer service was excellent at location

Terri M. 
Rating:
5.0

Great staff!

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
4.0

Customer did not leave a comment.

Paulette P. 
Rating:
5.0

Customer did not leave a comment.

Chelsea G. 
Rating:
4.0

Customer did not leave a comment.

Suzette A. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
Rating:
4.0

We rented a 10' truck and the right rear light was out.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
3.0

Customer did not leave a comment.

Mendi C. 
Rating:
2.0

The Lady we talked to was rude and condescending.

Max D. 
Rating:
4.0

Customer did not leave a comment.

Ben O. 
Rating:
3.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

Beautiful place.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

The wheels on the trailer felt like they were a little out of balance. Other than that it was great.

Janice T. 
Rating:
5.0

Checck in went really smooth. The staff were very polite.

Mattie P. 
Rating:
5.0

Customer did not leave a comment.

TERRY E. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
3.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

carey W. 
Rating:
5.0

Princess was very helpful in fixing all the mistakes arlington messed up she was super sweet as well!

JESSICA L. 
Rating:
5.0

This location on Marshall was my second destination after a TERRIBLE experience at SEYMOR'S COUNTRY STORE on Gilmer Hwy. The computer sent me 15 miles away to pick up a truck at Seymor's, which is a gas station/convenience store. It took 1 1/2 HOURS to get to the payment part after waiting on the lone (snarky) counter girl Mary to wait on customers, she LOST THE KEYS, DIDN'T HAVE THE DOLLY, COULDN'T PRINT THE RECEIPT, treating me like a bad customer for all her problems. She claimed my 14 yo daughter insulted her (my daughter said, "Pick a pickle", reading a sign on the counter). Then the boss lady said, "Send them down the road, we don't want their business" !!!! I called the regional U-Haul office and Barbara helped us flee from Seymor's to a professional location. Seymor's needs to stick with beef jerky and flirting with the local boys -- it's a shame to have a U-Haul there.

VALERIE W. 
Rating:
5.0

Very professional and informative agent. I enjoyed working with her.

TIM H. 
Rating:
3.0

Customer did not leave a comment.

SHANE R. 
No reviews have been submitted for this location.

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