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Cheyna T
Customer Reviews for Lock N Roll Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My issue was with my original reservation. I reserved the truck several weeks in advance. When I arrived they told me I didn’t have a truck because the other person decided to keep it another day. They told me I could get another truck 40 miles away but it would be 10 hours. I told them that wouldn’t work and offered to take a smaller truck. They said there was one a few miles away so they gave me the paperwork. In the 5 minutes it took me to get there, that truck had been rented online. The lady was really nice and offered to let me take the truck if I would hurry. I loaded and unloaded the truck in 2 hours. I busted my ass because apparently U-Haul can’t keep a reservation. I left messages with Customer Service before I got the truck. They finally contacted me two hours after I was finished. I had a reservation for weeks and people were getting trucks the same day. Absolutely terrible Customer Service.
THOMAS PI made reservation for truck and dolly but when I picked up truck the lady at he office said reservation doesn’t mean you get what you deserved. There was no dolly and no other location had a dolly available. Very disappointed. It made our move so much more difficult than it needed to be
MARLET YVery friendly service.
JUREE CLet them know it's 155.00 up front. I thought it was just 55.00 So I had to go back & get more money, but they told me I would get the 100 back so that was alright!
BRADLEY WI did self service return. The location was close and clean.
DENISE ZNothing, really. Customer service was pleasant and extremely efficient. I was in and out, both pick up and drop off, quickly.
KENNETH CIn and out in less than 2 minutes. Great location with plenty of parking.
MICHAEL SLower prices
MARK HTruck was in bad mechanical shape
Michael LNothing to do with the location. When we booked we were told it was 329. But when we checked our bank they charged 422. We had the truck for 8 hrs.
Bryan BThe experience over the main UHaul hotline where you reserve the truck. This was an AWFUL experience.
ERNEST KAll the employees at this location were very friendly and professional. I would highly recommend this location.
KEVIN WThe staff were helpful to me, but I watched them be kind and extremely helpful to two other college students who both came in to rent units. Clearly explaining the terms and process. I will definitely recommend this location over ALL the others in CS area and I’ve used several before. Excellent managers!
Karen GI arrived at 12:55 and walked in the unlocked office and the young woman (college student, maybe) curly said "we're not open, please leave. Read the sign." The office hours were posted on the right half of the main entrance. One entering from the left and approaching the glass-enclosed office saw no visible hours posted, and again the office door was unlocked. hey, keep the door locked until opening time and post the hours.
EDWARD BThis location stepped up and took care of me after a different one failed !!
Nathan RFix the App. Location services would not work, the scan code went to a broken link and also would not work. Spent 39 minutes on two calls to customer service that were both ended before i could speak to a love person. The pick-up and drop off were changed. Eventually I got through to a first-class customer service rep who got it all worked out. I will NEVER use the App or 24/7 pick-up again. Your IT Dept should know better than to deploy software that has not been thoroughly tested, shame on your management to allow them to get away with such shoddy workmanship. Judging by other comments this was not a one- off experience. You have competitors you can't afford to lose customers.
Richard WNo interaction with a human, everything was done via the app and we just dropped the key in the lock box.
Candace MA little cleaner inside maybe
Brooke CThe app is terrible. Very unintuitive to use, kept kicking me back to the home screen when I was trying to pick up the truck, and I could never understand what was happening when it was asking me for verification information and the agent gave me instructions that were impossible to follow. It took more than a half hour to be able to get the truck off the lot because of the app.
James HWhen I reserve a truck, HAVE IT! This was an awful experience through U-Haul! Changed the truck size, so now I have to make additional trips because not everything fit. You changed the location, which added miles to the trip. I had to use mobile pick up, which was a terrible experience and why I specifically asked to be at a location with people. You tried to change the time, but "mobile pickup" was available. Just a stressful experience that added to an extremely stressful move! You owe me an additional truck 10' so I can get the rest of my things!
Andrea HWhere do just begin? WORSE and MOST DANGEROUS VEHICLE I have ever been in... the vehicle was sooo poorly maintained and if I wasn't moving for a job, I ABSOLUTELY would not hVe risked my life driving a 150mile journey, that should have taken me 2-1/2hrs, instead because I couldn't accelerate past 45mph, the drive took me 3-1/2hrs, with my son following with his hazards flashing. From a large company, AS A CONSUMER, I deserved better. My life and safety should be on some level of importance to you and not just $$$$$$!.
Kiana JNothing.
Joseph ADon’t leave with out a bill
VERNON NEverything went smooth and office person was nice and professional.
Rex SLooking good
Ronny HI have tried many time to contact the location manager, left messages and still no return call
David HThe woman working was in a terrible mood when we came to pick up the truck.
Loana RThe person working in the office was not very friendly. Otherwise, good experience.
Julie AProviding a competent truck with no holes on the roof, and a better claims center that is available in the weekends. Happier people to work at the front desk to represent the company better wouldn’t hurt either.
Dulce SY’all messed up our reservation put our Move behind by hours and hours and then we were treated poorly. Can’t wait to use Penske from now on.
Jonatan ECustomer service lady was rude
Juan Gcharged for 4 miles and no return for a quarter tank of gas over requirement
JACKI CVery unprofessional
teresa wLady who checked me in was very friendly and attentive. Seatbelt in middle seat was not working.
KORI RThe U-Haul app stunk. It wouldn’t work either picking it up or dropping it off. I had to call customer service several times. It was quite frustrating.
Angie GExcellent and friendly customer service. My only complaint was that the truck I rented did not have cruise control.
William BThe truck’s alignment was VERY bad, I had to hold the wheel at a 45 degree angle the entire trip to keep it from veering off the road. The windshield wipers were also terrible and did very little to remove water from the window.
Kylar CHave a designated place to park returning vehicles after hours
Malcolm JInitial contractor was subpar.. closed & unavailable for communication with myself or U-Haul Worked with 2 other contractors and a U-Haul store. All were very helpful and professional in meeting immediate needs including 2 phone Convo with U-Haul rep. Thank you except first business.
Kyle JThe mirror on the right hand side was broke. And the weather stripping on the drivers door came off while I was driving down the road
Christie D