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cory m
Customer Reviews for Lock N Roll Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person working in the office was not very friendly. Otherwise, good experience.
Julie AProviding a competent truck with no holes on the roof, and a better claims center that is available in the weekends. Happier people to work at the front desk to represent the company better wouldn’t hurt either.
Dulce SY’all messed up our reservation put our Move behind by hours and hours and then we were treated poorly. Can’t wait to use Penske from now on.
Jonatan ECustomer service lady was rude
Juan Gcharged for 4 miles and no return for a quarter tank of gas over requirement
JACKI CVery unprofessional
teresa wLady who checked me in was very friendly and attentive. Seatbelt in middle seat was not working.
KORI RThe U-Haul app stunk. It wouldn’t work either picking it up or dropping it off. I had to call customer service several times. It was quite frustrating.
Angie GExcellent and friendly customer service. My only complaint was that the truck I rented did not have cruise control.
William BThe truck’s alignment was VERY bad, I had to hold the wheel at a 45 degree angle the entire trip to keep it from veering off the road. The windshield wipers were also terrible and did very little to remove water from the window.
Kylar CHave a designated place to park returning vehicles after hours
Malcolm JInitial contractor was subpar.. closed & unavailable for communication with myself or U-Haul Worked with 2 other contractors and a U-Haul store. All were very helpful and professional in meeting immediate needs including 2 phone Convo with U-Haul rep. Thank you except first business.
Kyle JThe mirror on the right hand side was broke. And the weather stripping on the drivers door came off while I was driving down the road
Christie DOverall a positive experience. Check in was easy, staff was very helpful. Some minor issues with the truck, but I should have checked it out before I left the lot (AC and Radio were not working properly). Would not have been a huge deal, except I was driving 3-4 hours each way in 100 degree heat. The online reservation process is not the easiest and you have to go all the way through the prompts to find out the vehicle requested is not available at the original store. This makes you restart the process, allowing mistakes to be made. Again, this is a corporate issue, not the location. I will actually start using this location, rather than the one closer to me... due to the quality and helpfulness of the staff.
Charles LYour "reps" scammed me out a gallon of fuel and without looking at the gage, they sole money from me. I drove it less than 1o miles AND put 3 gallons of fuel in it. PATHETIC!!!
Jeff SThey could not help us with invoice adjustment. We were charged a one way drop when we did not reserve that? We reduced from 2 days to 1 day and they could not help us adjust bill.
Karen AThe truck had no A/C. With temperatures over 100 the truck was most uncomfortable.
Janet JThe lady who was working this morning ignored me even though she saw me pull up and go in to office. I understand she was moving a truck around but would not come over. I had to go out there to tell her I left the key on desk. All to get a response I know, I saw you. Well thanks for acknowledging me!! That how I feel.
Scott HThed lady who always works there is very gracious and helpful. She makes things easy with no hassle.
Wayne HNo confirmation call the day before pick up. I called 2 days prior and the female on the phone was very short and snippy. She informed me she didn’t have a truck there for me and didn’t know if there would be one to fulfill my reservation. I made this reservation 8 months ago so that is unacceptable.
Patrick BThe employee was on the phone and there wasn't another person to help me return my truck. The employee told me the U-Haul website had been down all day and to just leave the key. I tried telling her that the gas tank was above the mark in which it was given to me and there was no damage to the truck. She quickly said "That's fine'" and continued talking on the phone. I can only assume they were satisfied with the condition the truck. I know I did not go over the mileage and the gas was more than when I got the truck so, fingers crossed. I haven't heard anything else from U-Haul. I have only received a text asking when I would drop off the truck I had already dropped off.
Claudia AGreat customers service. Their hours are different than other UHaul’s so pay attention to that.
Chelsea GGreat customer service by the manager. She noticed that the reservation I'd made on-line didn't match my actual need for the 15' box truck, and was going to cost me much more than I needed to pay. She recalculated the reservation and saved me quite a bit of money.
Harlan NThe property manager Chelsea was above average helpful. Really appreciate her. Very good at what she does.
Ryan KNo one is ever at this location!!
Jennifer SAttendant was prompt and courteous.
Norma MIt was fine - quick and easy
Samuel BGirl at front desk was rude, refused to help, and when I was overcharged for fuel, representative was very rude and unaccommodating - J.D. Valdez AFM 755003
hector dNancy was wonderful and helpful with helping us preparing our move for our son. Will advise family and friends to use this location. The office area was organize and clean.
JANET NNo real clear instructions on where to park
Dante SI do not know how my location got changed from my original location. When I called you haul, they said it’s because I did not answer the phone to Rick serve the truck which is stupid because I asked for that location why would I wanna move it?
penny bIf they submit receipt to the costumer that be nice .
WANDERSON MThe app on-boarding experience is frustratingly complicated--particularly the additional documentation which I did not expect to have to provide. That could have easily been requested at the time of the reservation or one of the multiple phone calls that I had with Uhaul reps prior to the moment of pickup.
Alexander PThey don't answer the phone during regular business hours and don't return calls. I've been waiting 5 days for a receipt, which they said would be emailed to me. I've called and left messages with no response. I need the receipt!
Jerome JThis location was much better than previous u-haul locations. We will use this place again.
Adam SI do not believe I should have been charged for excess mileage. The whole trip was 70 miles, from the pickup location to my home in Willis, straight to the new home in College Station, then straight to the crop-off location. The truck was returned with 1/4 tank more gas than it had when I picked it up. I would like a refund on those excess charges.
Mary LNice big facility
Leslie TI was charged twice. I was charged for items that I did not receive. When the drop off location called to verify the information that was in their system, staff was not helpful and didn't seem to care. Moving is already stressful and overwhelming,
Annis CStreet address wrong. (Somebody’s house) Numbers and store correct. Had to research correct location.
ANTHONY HI used this location due to it's rating, I'm impressed with the cleanliness of the equipment. The location is pretty convenient and the service is excellent. Thank you very much!
Jennifer SMy gripe is dropping off the truck. At my designated drop spot, I was told my drop spot changed to a different address. I was not notified of the change. Then was told I would be charged $250 for dropping at wrong location. Not happening. At this point I would have not had a ride back to get my vehicle. I dropped the truck off at 10:00 and the business didn’t open till 1. So I came back to drop the key off when I was told about the drop change. I never received an email, text or phone call about change. So if $250 is charged to me. I will sue Uhaul.
Brad LAll went perfectly. Very happy.
John SIt was a bit annoying that they didn't have the furniture pads that I paid for, so I had to go to another location to get them before my move.
Kristin BI regret not taking my own pics and only okaying their's. I spotted a past incurred body abnormal area while checking it in after hours but could not pull up their pics to make sure what I found showed in their pics. Not sure when u-haul's pics of the truck were taken. I suggest...TAKE YOU OWN PICS...especially in after hours pick/up & return (24/7).
Tony MNa
Timothy MThe time to pickup and getting the key ,it took me 2 hours
geoffrey oSuper busy given time of year could have used more staff to help customers.
Christopher CThe lady was very nice and accomodating. The process went smoothly and quickly. Very nice facility.
Wayne HThe website needs someone to work on it. Trying to return the truck never works and you have to call the help line.
Christopher LStaff was very friendly and helpful
Scott C