Equipment was acceptable.Aldrin L.
Customer Reviews for Lock N Roll Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
By comparison to the pick-up, drop-off was a breeze.Daren C.
Customer did not leave a comment.thomas M.
Customer did not leave a comment.Lacreshia S.
Although instructions said to leave the Lock at the office, the office was closed and there was no location to leave the lock. However, we left it attached to the front door, door stop.Curtis M.
Customer did not leave a comment.Brad K.
Customer did not leave a comment.Kathryn N.
Customer did not leave a comment.Rebecca S.
The person working the counter was outstanding!! I think her name was Mindy?? Excellent customer service. Very easy process, close to where I was and I will recommend this store to anyone needing a rental. Thank you for helping with a very stressful day!Kimberly S.
Customer did not leave a comment.Gail J.
The young lady that waited on me was very unprofessional and had a very bad attitude. She is not a good window to Uhaul or Lock n Roll. Additionally, I was overcharged but I had no desire to deal with her further.Benjamin R.
Customer did not leave a comment.Jon H.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.Noah M.
We got there and said we want to turn in a one way truck what do we do? The lady said I just need your key. We thought she would go out with us and check or inspect the truck. I would recommend that. As far as we knew the truck was in the same shape as when we rented it.jesus J.
We're waiting outside one hour.Kamran K.
Customer did not leave a comment.Brandon L.
I can't really think of anything. Excellent service.Dan Q.
Back of truck was full of dirt and dustMICHAEL R.
nothing you guys are on your game! It made my day so much easier because y'all had everything ready. We saved so much time, and you can't put a price on that. Thank you! PamelaPAMELA W.
Customer did not leave a comment.BRITTANY E.
Customer did not leave a comment.ROBIN B.
Customer did not leave a comment.DUNCAN M.
Truck had food trash in cab and engine fluids all needed added. cargo area was clean.WILLIAM N.
My scheduled return time was 12 noon. I arrived at 10:50 am and there was nobody there. I waited 15 minutes before I said Goodbye to the video camera and dropped my keys in the overnight slot. I came back at noon and the young woman was too busy to check me in even though I was the only customer. Later, I did receive an emailed receipt with no discrepancies.RICHARD H.
Customer did not leave a comment.ZANE L.
More explained on the processVICKIE P.
Customer did not leave a comment.Samantha H.
Very pleased with my experienceJOSHUA K.
Nothing I am very happy great job Uhaul.FRANK G.
Customer did not leave a comment.GEORGE L.
Customer did not leave a comment.JAMES ROSS D.
Customer did not leave a comment.CHARLES S.
Easy access, polite staff, and good selection. Don't forget to get order moving blankets! Must haveBARRY B.
Customer did not leave a comment.LIDIA G.
Be sure to provide information in the back of the truck with the keys on what to do with the lock that was on the truck. We had to return to the location to drop the lock off as we were not sure what to do with it.Michael J.
Customer did not leave a comment.Carolyn S.
Personnel needs to be more knowledgeable of their location, there was a back street so if you miss the entrance instead of going all the way for the turn around off highway. Better communication when returning the vehicle, like "you can leave keys in the Dropbox" I didn't know that.Andrea P.
Customer did not leave a comment.VICKI T.
Customer did not leave a comment.Rafael P.
Customer did not leave a comment.MARISA C.
I spoke to a lady named Sharon in customer service. She was absolutely atrocious. She told me that I was a liar and talked to me like crap. Then when I asked to speak to someone else she told me that her boss was right there listening and that they wouldn't be helping me either. She accused me of behaving terribly, EVEN AFTER I EXPLAINED THAT WE HAVE IT ALL ON VIDEO. I hope for your sake it is actually recorded for training purposes cause that should be the entire lesson plan on how NOT to treat a customer. The Primary instructor should be Sharon and her boss. After seeing the place we had to get this truck we started recording immediately. It shows plain as day me walking in and asking about my reservation location changing and then being verbally assaulted by an angry old man hurling curse words as I tried to ask questions. I could've went home and posted it to every social media platform out there but I didn't. I could've sent it to the local news in Louisville, but I didn't. My intent isn't to bring negative light onto your organization, it is simply to have a wrong righted.MICHAEL M.
Customer did not leave a comment.Jennifer S.
Customer did not leave a comment.DANIEL F.
Customer did not leave a comment.Jason B.
Service members came 30 minutes late, had no idea of our insurance coverage and could not answer any question, simply redirected us to directly talk to U-Haul.JEFFERY T.
Customer did not leave a comment.Benjamin D.
Representive was prejudice. She made assumptions that we didn't have bank accounts and kept saying. " We don't accept cash" and " you can't split the payment" although we reassured her that we were going to be paying in full with credit card.Kaitlin B.
Thank you so much sorry we took so long to bring it back we didn't realize how much stuff we had.LAURIE G.
Customer did not leave a comment.Michael J.
My husband picked it up and they said I already paid and they charged the smart move which I didn't request.CHARLES R.
Customer did not leave a comment.Elizabeth N.
Customer did not leave a comment.JAY G.
The truck was infested with roaches and I would not want someone else to have to deal with the same thing!ULAN F.
Very help full with checking truck back in.MARJA C.
Customer did not leave a comment.MICHAEL N.
Customer did not leave a comment.RICHARD E.
Customer did not leave a comment.WILLIAM N.
I was amazed how easy the drop off process was. The only reason it took 5 minutes was because I had to use the restroom while I was there. Very clean, welcoming and the attendant had a smile.CARY B.
Customer did not leave a comment.Dustin C.
Customer did not leave a comment.David S.
Make this location need proactive and have equipment or and ready so it doesn't hold customers up. Also it should be clean, not slinging mud from the tires and under carriage.Carol R.
Customer did not leave a comment.Seyyed Mahmood G.